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GUARANTEE CONDITIONS
ELECTRO’LIV is guaranteed for two years against all faults and manufacturing defects.
This guarantee covers normal usage of the machine and does not cover:
- damage caused by poor maintenance or a lack of maintenance,
- damage caused by incorrect usage,
- damage caused by normal wear and tear,
- machines that have been dismantled by unauthorised repairers,
- outside agents (fire, flood, lightning, etc...),
- impacts and their consequences,
- machines for which the guarantee card has not been returned at the time of
purchase,
- machines used with a battery or charger other t
han an ELECTRO’FLOR,
ELECTRO’LIV & ELECTROCOUP brand.
In no circumstances will the guarantee give rise to compensation for the fact that the
machine is immobilised while it is being repaired.
The guarantee on the machine will no longer be valid if the machine has been worked on
by anyone other than an approved ELECTRO’LIV agent.
We strongly recommend that, in the event of a breakdown, users of ELECTRO’LIV
equipment should contact the retailer who sold the machine or our after-sales
department on
www.infaco.com.
To avoid disputes, please note the following procedure :
- for equipment covered by the guarantee, please send it to us carriage paid
and we will return it at our expense,
- for equipment not covered by the guarantee, but which has been serviced
during the previous off-season, please send it to us carriage paid and we will
return it at our expense,
- for equipment not covered by the guarantee, and which has not been serviced
during the previous off-season, please send it to us carriage paid and we will
return it at your expense, cash on delivery. We will send you an estimate if the
cost of the repair is
more than 80 € ex-VAT.
However, we confirm that the battery life span is five seasons.
If the ELECTRO’LIV & ELECTROCOUP battery does not last for five seasons, and if the
unit has always been serviced, we will apply a pro rata rate (except on the SL model).
Example:
Price of the new battery divided by 5 (life span) and multiplied by the number of
seasons used.