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17
EN
BEFORE YOU CALL
BEFORE YOU CALL
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions
are provided with the problem listed
Problem Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into out-
let. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Cooktop Problems
Problem
Cause / Solution
Surface element is too hot
or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does
not heat or does not heat
evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only
fl at, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans. Cookware
materials and weight of the material affect heating. Heavy and medium-
weight pans heat evenly. Because lightweight pans heat unevenly, foods may
burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop clean-
ing creme applied to the ceramic surface. Buff with a non-abrasive cloth or
sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils
can cause scratches. Be sure the cooktop surface and bottoms of utensils are
clean before use. Small scratches do not affect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth,
fl at-bottomed cook-
ware.
Metal marks on the
cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic
surface. Buff with a non-abrasive cloth or sponge. For more information, see
“Cooktop Maintenance” on page 16.
Brown streaks or specks
on cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor
blade scraper to remove soil. For more information see “Cooktop Mainte-
nance” on page 16.