IDTECH ViVOpay KioskII, Руководство пользователя

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Symptom Possible Cause Remedy
General Issues
Reader does not
appear to bepowered
on (no LEDs lit).

Reader not powered on or
incorrect voltage.

Improper useof internal
power supplyprovided by
the kiosk.

Check cableconnections.

Verify that power is on and
correct voltage and currentare
present.

Makesure that the correct pins
are utilized.

Makesure that the power
provided is within the specified
range of the Kiosk II reader.

Makesure that the correct
polarity is observed.

For more information, refer to the
Input Voltageunder the Electrical
specificationsection.

Replace the ViVOpay Kiosk II.
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not audible
when card/fob/phone
is presented.

Card/fob/phone not
properly presented.

RF interference.

Unsupported card used.

Wrong firmware (contact
your local support
representative).

Present card/fob/phone closer to
the antenna, and ensure it is
parallel to the face of the reader.

Verify that the card/fob/phone is
valid/current.

Verify that metal is not interfering
with the antenna.

Testwith “Contactless Test
Card” part number 241-0015-03
RevA.

Verify that the Phone Wallet is
enabled for payments.

Try a differentcard/fob/phone.

Check to seeif card/fob/phone is
damaged.

Verify that phone cover is
correctly attached to phone
(Nokia 3220).

Verifythat correct firmwareis
loaded on reader (local support
representative only).

Power cableplug is fully
inserted.

Replace the ViVOpay Kiosk II.
Some
card/fobs/phones read,
but not all.

Possible bad
card/fob/phone.

Unsupported card used.

Wrong firmware (contact
your local support
representative).

Check to seeif card/fob/phone is
damaged.

Verify that phone cover is
correctly attached to phone.

Verifythat correct firmwareis
loaded on reader (local support
representative only).
Troubleshooting
The ViVOpayKiosk II readers arereliable and easy to troubleshoot. The components that
may require troubleshooting include thepowermodule (if applicable), the reader, and the
serial
cable.