Situation:
If the control solution test result is out of range.
PROBABLE CAUSE
WHAT TO DO
Error in performing the test.
Read the instruction thoroughly
and repeat the test again.
Improper code number.
Check if the code number on the display matches the
code number on the test strip vial.
Do not shake the control solution vial
Shake the control solution vigorously
very well.
and repeat the test again.
Expired or contaminated control solution.
Check the expiry date or the discarded date of the
control solution.
Control solution that is too warm
Control solution, monitor, and test strips should
or too cold.
come to room temperature (68-77°F/20-25 °C)
before testing.
Test strip deterioration.
Repeat the test with a new test strip.
Meter malfunction.
Please call an IDEAL LIFE customer representative.
Error Message
MESSAGE
WHAT IT MEANS
ACTION
Problem Solving Guide
IDEAL LIFE Gluco-Manager™
44
Appears when the batteries
can not provide enough
power for a test.
Appears when inserting a
used test strip.
Appears when ambient
temperature is out of system
operation range.
Invalid coding.
Remove the strip after
applying blood to the
absorbent hole.
Problem with the meter.
Replace the batteries immediately.
Test with a new test strip.
System operation range is 10~40˚F
(50~104˚C). Repeat the test after the
meter and test strip have reached the
above temperature.
Try a new code strip and insert again.
Re-test with a new test strip.
Review the instructions and re-test with
a new test strip. If the above steps do
not work, please contact the Customer
Care Service for help.
Ideal Blood Gluco Manual 9/24/07 12:25 PM Page 44