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Problem Solving Guide

The following is a summary of potential problems in operation to help troubleshoot various issues.

Improper use may cause an inaccurate result without producing an error message or a symbol. In the

event of a problem, refer to the information under action.

If you follow the recommended instructions but a problem still exists, please contact an IDEAL LIFE™

customer representative at 1-888-IDEAL-41 (888-433-2541) to resolve the issue.

Trouble Shooting

Situation:

The meter does not display a message after inserting a test strip.

PROBABLE CAUSE

WHAT TO DO

Battery exhausted.

Replace the battery.

Battery incorrectly installed or absent.

Check that the battery is correctly installed.

Test strip inserted upside-down

Insert the test strip correctly with the contact bars end

or incompletely.

first and facing up.

Defective meter.

Please call an IDEAL LIFE customer representative.

Situation:

The test does not start after applying the sample.

PROBABLE CAUSE

WHAT TO DO

Insufficient blood sample.

Repeat the test using a new test strip with larger

volume of blood sample.

Defective test strip.

Repeat the test with a new test strip.

Sample applied after automatic

Repeat the test with a new test strip.

shutoff (3 minutes after last user action).

Apply sample only when “ ” appears on the display.

Defective meter.

Please call an IDEAL LIFE customer representative.

Problem Solving Guide

Instruction Manual

Ideal Blood Gluco Manual 9/24/07 12:25 PM Page 43

Содержание Gluco-Manager GMM0001

Страница 1: ...s intended for use by adults with diabetes mellitus in a non clinical environment such as in the home as an aid to monitoring the effectiveness of a diabetes control program It is not intended for the diagnosis of or screening for diabetes mellitus and not intended for use on neonates The alternative site testing can be used only during steady state blood glucose conditions Version 1 0 March 2007 ...

Страница 2: ...Beeper 31 Connection 31 Transmission 31 Dialing Pattern 33 Line Access 34 Using a Bluetooth Enabled Cellular Phone or Device 35 Factory Default 39 COMPARING METER AND LABORATORY RESULTS 40 CARE AND MAINTENANCE 41 SPECIFICAITONS 42 PROBLEM SOLVING GUIDE 43 Troubleshooting 43 Error Message 44 SUMMARY OF OPERATION 45 FCC STATEMENT 46 CUSTOMER INFORMATION 47 WARRANTY 47 Table of Contents 2007 001 IDEA...

Страница 3: ...a diabetes control program It is not intended for the diagnosis of or screening for diabetes mellitus and not intended for use on neonates The alternative site testing can be used only during steady state blood glucose conditions The IDEAL LIFE Gluco Manager can be used alone to measure your blood glucose If you would like to transmit blood glucose information for display on a personal computer th...

Страница 4: ...hypoglycemia or low glucose Test results higher than 240 mg dL 13 3 mmol L indicate hyperglycemia or high glucose Consult your physician when one of these results is shown repetitively If you are experiencing symptoms that are not consistent with your blood glucose test results and you have followed all instructions described in this owner s manual call your healthcare professional Inaccurate resu...

Страница 5: ...ST Food medication illness stress and exercise can affect blood glucose levels Capillary blood at fingertip reflects these changes faster than capillary blood at other sites Therefore when testing blood glucose during or immediately after meal physical exercise or any other event take blood sample from your finger only We strongly recommend you do AST in the following intervals In a pre meal or fa...

Страница 6: ...ncluded in the kit instead while setting the lancing device Package Contents Your IDEAL LIFE Gluco Manager GMM 0001 Blood Glucose Monitoring System consists of three main products a blood glucose meter test strips and control solution These products have been designed tested and proven to work together as a system to produce accurate blood glucose test results Use only the same brand name test str...

Страница 7: ...An optional accessory sold separately AC ADAPTER TELEPHONE LINE CORD LANCING DEVICE 1 CLEAR CAP 1 NORMAL LEVEL OF CONTROL SOLUTION 1 CODE STRIP 2 AAA BATTERIES FOR YOUR IDEAL LIFE GLUCO MANAGER There are 3 levels for control solutions low normal and high Please note that the other two levels are optional and are not included in the standard kit Please call 1 888 IDEAL 41 888 433 2541 for availabil...

Страница 8: ...sh to use rechargeable batteries in your IDEAL LIFE Gluco Manager The IDEAL LIFE Pod is equipped to recharge batteries If you wish to connect using devices other than your IDEAL LIFE Pod you will require a Bluetooth enabled cellular phone or device both not provided If you do not have a Bluetooth enabled cellular phone or are unsure if you cellular phone is Bluetooth enabled contact your local cel...

Страница 9: ...he telephone line is in use before using your IDEAL LIFE Pod and you wish to use your IDEAL LIFE Pod while the telephone line is being used the unit will not be able to make a connection and will store the information in your IDEAL LIFE Gluco Manager for later transmission IDEAL LIFE Pod Location Interferance Instruction Manual 9 In a HIGH and CENTRAL location with no obstructions such as walls Aw...

Страница 10: ...r IDEAL LIFE Gluco Manager Before You Start IDEAL LIFE Gluco Manager 10 LCD Display Test Port Blue LED Left Soft Button START ESCAPE Button Right Soft Button Battery Cover Ideal Blood Gluco Manual 9 24 07 12 25 PM Page 10 ...

Страница 11: ... Start Instruction Manual 11 LED Display AC Adapter Jack USB Port Ethernet cable RJ45 Jack Connection Battery Cover Telephone line cord RJ11 Jack For Telephone Connection Telephone line cord RJ11 Jack For Line Connection Ideal Blood Gluco Manual 9 24 07 12 25 PM Page 11 ...

Страница 12: ...w 40 C 104F Keep away from direct sunlight and heat Do not refrigerate Store your test strips in their original vial only do not transfer them to a new bottle or any other container After removing a test strip from the vial immediately replace the vial cap and close it tightly With clean dry hands you may touch the test strip anywhere on its surface when removing it from the vial or inserting it i...

Страница 13: ...Pod marked LINE Note The IDEAL LIFE Pod is designed not to draw power from the batteries when the AC adapter is in use Plug the other end of the telephone line cord provided into a modular wall jack If you wish to use the same modular wall jack for your IDEAL LIFE Pod and your telephone connect the telephone line cord from your telephone into the jack on the back of your IDEAL LIFE Pod marked PHON...

Страница 14: ... door and click into place NOTE Replacing the battery does not affect previous test results stored in memory of the meter However the time and date settings may need to be updated if batteries are not in the device for an extended period of time Use only new batteries of the required size and the recommended type For best performance and the longest life alkaline batteries are recommended Do not m...

Страница 15: ...full advantage of all the features your IDEAL LIFE Gluco Manager has to offer you will need to LINK your IDEAL LIFE Gluco Manager and IDEAL LIFE Pod To ensure that your IDEAL LIFE Gluco Manager and IDEAL LIFE Pod are LINKED properly you will need to call IDEAL LIFE directly to activate To ensure that the steps are followed correctly you should first setup your IDEAL LIFE Pod power it up and then b...

Страница 16: ... IDENTICAL SO THE TEST RESULTS WILL BE ACCURATE Please calibrate the meter according to the following steps STEP 1 Enter the Code Mode Start with the meter turned off Insert a test strip to turn on the meter CH and will appear Next the ambient temperature and then the code number will appear STEP 2 Match the Code Numbers Compare the code number on the meter display with the code number on the test...

Страница 17: ...ove the code strip and OFF will appear This tells you that coding is complete You can start testing now CAUTION If the code number displayed on the meter does not match the number printed on the vial test results will be wrong Installation Instruction Manual 17 303 303 Ideal Blood Gluco Manual 9 24 07 12 25 PM Page 17 ...

Страница 18: ...u begin using a new vial of test strips Whenever you suspect that the meter or test strips are not working properly When your blood glucose test results are not consistent with how you feel or when you think your results are inaccurate When your test strips are expeose to extreme environmental conditions See Important Test Strip Information below When you want to practice running the test If you d...

Страница 19: ...st then the ambient temperature next and finally a code number will appear on the display with the symbol Be sure the code number on the display matches the code number on the test strip vial If the code numbers do not match please refer to the Calibration section above for the correct code selection After the symbol appears on the display press the Left Soft Button to allow for the screen to disp...

Страница 20: ...on on a clean surface or on your finger tip first Do not directly apply control solution into a strip Step 3 Display test result After counting to 0 the control solution test result appears Compare the result with the range printed on the test strip vial The result should fall within this range Out of Range Results If test results fall outside the range printed on the test strip vial check the Pro...

Страница 21: ...ower is getting low you should change your batteries Indicates that your blood pressure measuring function has been turned off Replace your batteries immediately In the upper right corner of the display you will find an icon representing a reception transmission meter This icon represents connectivity to an IDEAL LIFE Pod NOTE The reception transmission icon will not be displayed if TRANSMISSION i...

Страница 22: ...hance of infection Never share a lancet or the lancing device with anyone Always use a new sterile lancet Lancets are for single use only Avoid getting hand lotion oils or debris in or on the lancets and the lancing device Replace and screw the lancing device cap until it is snug but not too tight The adjustable tip offers 5 levels of skin penetration To select the desired depth twist the adjustab...

Страница 23: ...s and the puncture site Rinse and dry thoroughly Step 4 Select and Lance a Puncture Site Fingertip Hold the lancing device firmly against the side of your finger Press the release button You will hear a click indicating that the puncture is completed Sites other than a fingertip Please refer to the section of About Alternative Site Testing above Please consult your health professional before obtai...

Страница 24: ...microlitre in volume Step 6 Remove the Lancet Take the lancet out carefully Place the disk on a hard surface and push the exposed tip into the protective disk Always use caution when removing the lancet Discard lancets according to local regulations WARNING The first drop of blood usually contains tissue fluid and serum which may affect the test result It should be discarded Functions IDEAL LIFE G...

Страница 25: ...The meter turns on automatically and shows the following messages When using the IDEAL LIFE POD an optional accessory sold separately Be sure the code number on the display matches the code number on the test strip vial If not please refer to the Calibration section above for correct code selection Functions Instruction Manual 25 TD 4227 CHECK Room Temperature 78 F CODE 303 Ideal Blood Gluco Manua...

Страница 26: ...the narrow channel Do not push your finger against the test strip or try to apply a smeared sample The blood should be completely fill the confirmation window before the meter begins to count down If not do not try to add more blood to the test strip Discard the test strip and retest with a new one If you have trouble filling the test strip please contact the dealer for assistance Functions IDEAL ...

Страница 27: ...ection times may vary depending on many factors If a connection has not occurred your IDEAL LIFE Gluco Manager will try to connect at a later time Your reading will always be stored in your meter memory for local lookup After displaying your reading and automatically communicating the information your meter will automatically return to the default screen before going into sleep mode Each time your...

Страница 28: ...ed your final screen you can press the button labeled EXIT to return to the READINGS section Remember you can always press the START ESCAPE button to return to the default screen NOTE Your meter can display test results in millimoles per litre mmol L or milligrams per deciliter mg dL The mmol L unit is standard in Canada The mg dL unit is standard in the United States Use of the wrong unit of meas...

Страница 29: ...ECT to enter your selection You can now scroll through your graphs screen by screen using the button labeled NEXT While scrolling through screens you can always go to the previous screen by pressing the button labeled BACK If you have only one graph in memory or have reached your final screen you can press the button labeled EXIT to return to the READINGS section Remember you can always press the ...

Страница 30: ...eceived oldest first Responding to messages automatically stores them for later transmission and automatically scrolls to the next message if there is more than one unread message in your IDEAL LIFE Gluco Manager There are 3 types of messages The type of question will dictate the button labels Simply press the desired button shown on the screen Remember you can always press the START ESCAPE button...

Страница 31: ...lect between ON or OFF Once you ve selected your desired option simply press EXIT to return to the main screen CONNECTION There are different circumstances that require changes to be made to your connection settings Select the appropriate option to modify your connection settings Transmission In certain situations you may be required to turn off your IDEAL LIFE Gluco Manager ability to transmit as...

Страница 32: ...otice displayingTRANSMISSION OFF on the main screen to remind you to switch back the setting when you are able to do so NOTE If you change the transmission setting to OFF you must remember to change back the transmission setting to ON when you are able to do so or your IDEAL LIFE Gluco Manager will not transmit any of your data that is stored in memory When your unit reaches its maximum allowable ...

Страница 33: ...ECTION Press SELECT to enter your selection Press SCROLL to highlight TELEPHONE LINE Press SELECT to enter your selection Press SCROLL to highlight DIAL PATTERN Press SELECT to enter your selection Press SCROLL to highlight the desired option Press SELECT to enter your selection The dialing pattern options are defined below 1 for 11 digit dialing that is 1 area code phone number for 10 digit diali...

Страница 34: ...s SCROLL to highlight CONNECTION Press SELECT to enter your selection Press SCROLL to highlight TELEPHONE LINE Press SCROLL to highlight LINE ACCESS Press SELECT to enter your selection Press SCROLL to select your desired option you can select between NONE 9 8 9 9 Once you ve selected your desired selection on the following screen you will be asked to CHANGE or ENTER Press ENTER to select and pres...

Страница 35: ...hone or device First you must ensure that IDEAL LIFE has the details of your Bluetooth enabled cellular phone or device Please call IDEAL LIFE directly to ensure that your details are up to date Then you will be required to LINK your Bluetooth enabled cellular phone or device to your IDEAL LIFE Gluco Manager Simply follow the below instructions and on screen directions to complete this exercise Pr...

Страница 36: ...e UNLINK DEVICE feature A Bluetooth enabled cellular phone or device connection cannot be used upon first use only after successful activation is completed and IDEAL LIFE must be contacted and supplied with your particular Bluetooth enabled cellular phone details before using a cellular phone connection Remember when using a Bluetooth enabled cellular phone or device for communication your IDEAL L...

Страница 37: ...ght LINK Press SELECT to enter your selection Press SCROLL to highlight CURRENT STATUS Press SELECT to enter your selection On the next several screens simply use the labeled soft keys to navigate through the current status items of your IDEAL LIFE Gluco Manager Remember you can always press the START ESCAPE button to return to the default screen Functions Instruction Manual 37 MENU READINGS MESSA...

Страница 38: ...EIT CELSIUS example shown Press SELECT to enter your selection The final screen will be your desired selection If you want to go back press CHANGE On the next several screens simply use the labeled soft keys to navigate through the current status items of your IDEAL LIFE Gluco Manager Remember you can always press the START ESCAPE button to return to the default screen Functions IDEAL LIFE Gluco M...

Страница 39: ... Press SELECT to enter your selection Press SCROLL to highlight FACTORY DEFAULT Press SELECT to enter your selection Functions Instruction Manual 39 RESTORE FACTORY DEFAULT SETTINGS YES NO ARE YOU SURE YOU WISH TO RESTORE FACTORY DEFAULTS YES NO RESETTING MENU READINGS MESSAGES OPTIONS SCROLL SELECT OPTIONS BEEPER CONNECTION UNITS FACTORY DEFAULT SCROLL SELECT Pressing NO will return you to the de...

Страница 40: ...ur meter with blood that has been collected in a gray top test tube Use fresh capillary blood only You may still have variation from the result because blood glucose levels can change significantly over short periods especially if you have recently eaten exercised taken medication or experienced stress1 In addition if you have eaten recently the blood glucose level from a finger stick can be up to...

Страница 41: ...etting dirt dust blood control solution or water inside the meter through the test port Store the meter in its carrying case after each use A cloth dampened with water and mild detergent can be used to wipe down the outside of the meter Your meter is a precision instrument Please handle it with care Care And Maintenance Instruction Manual 41 Ideal Blood Gluco Manual 9 24 07 12 25 PM Page 41 ...

Страница 42: ...umption Less than 50uA Auto Shut Off After 2 minutes without action Temperature Warning YES Measurement Units mg dL or mmol L Note these specifications to improve performance are subject to change without notice IDEAL LIFE Pod Model ILP 0001 IDEAL LIFE Pod Display 3 LED s Power Source AC adapter Operating Temperature Humidity 10 C 40 C Below 85 relative humidity Storage Temperature Humidity 5 C 50...

Страница 43: ...ctly installed or absent Check that the battery is correctly installed Test strip inserted upside down Insert the test strip correctly with the contact bars end or incompletely first and facing up Defective meter Please call an IDEAL LIFE customer representative Situation The test does not start after applying the sample PROBABLE CAUSE WHAT TO DO Insufficient blood sample Repeat the test using a n...

Страница 44: ...with a new test strip Meter malfunction Please call an IDEAL LIFE customer representative Error Message MESSAGE WHAT IT MEANS ACTION Problem Solving Guide IDEAL LIFE Gluco Manager 44 Appears when the batteries can not provide enough power for a test Appears when inserting a used test strip Appears when ambient temperature is out of system operation range Invalid coding Remove the strip after apply...

Страница 45: ... code Check if the displayed code number is the same number as the number on the strip vial Step 3 Apply sample Select and clean the puncture site Touch and hold the drop of blood to the absorbent hole of test strip until the confirmation window is completely filled Step 4 Obtain accurate results The meter begins to count down and then displays the test result If you find the confirmation window d...

Страница 46: ...o radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Co...

Страница 47: ...ion and Solutions for better healthcare through advanced communi cation technology are all proprietary trademarks of IDEAL LIFE INC Contents covered by one issued U S patent and one or more U S patents pending Manufactured and Distributed by IDEAL LIFE INC Toronto ON M4R 1A3 and made in Taiwan Products may vary from pictures shown IDEAL LIFE INC 110 Eglinton Avenue West Suite 303 Toronto Ontario M...

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