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 26

IBM® Netfinity® 7600 Installation Guide

 

ServerGuide startup problems

ServerGuide startup problems

ServerGui

de start

up probl

ems

Look for the symptom in the left column of the chart. Probable solutions to the 
problem are in the right column.

Setup

Suggested action

Netfinity Setup 
and Installation 
CD
 won’t start.

Be sure the system is a supported Netfinity server with a 
startable (bootable) CD-ROM drive.

If the startup (boot) sequence settings have been altered, be 
sure the CD-ROM is first in the boot sequence.

If more than one CD-ROM drive is installed, be sure that 
only one drive is set as the primary drive.  Start the CD 
from the primary drive.

ServeRAID 
program cannot 
view all installed 
drives - or - 
cannot install 
NOS.

Be sure there are no duplicate SCSI IDs or IRQ 
assignments.

Be sure that the hard disk drive is connected properly.

The Operating 
System 
Installation
 
program 
continuously 
loops.

Free up more space on the hard disk.

ServerGuide 
won't start your 
NOS CD.

Be sure the NOS CD you have is supported by ServerGuide.  See 
the Netfinity Setup and Installation CD label for a list of NOS 
versions supported.

Can't install NOS 
- option is 
grayed out.

Either there is no logical drive defined (ServeRAID systems) or 
the ServerGuide system partition is not present.  Run the setup 
and configuration program.

TechConnect 

CD

Suggested action

Can't start 
TechConnect 
CD.

Be sure you're starting the CD on a system with Microsoft 
Windows installed.

Can't view 
publications 
from 
TechConnect 
CD, or text is 
unreadable.

Be sure you have the Adobe reader installed (available from the 
TechConnect CD).

Diskette Factory 

CD

Suggested action

Get "time out" or 
"Unknown host" 
errors

Be sure you have access to the Internet through FTP directly.

Содержание Netfinity 7100

Страница 1: ...IBM IBM Netfinity 7600 Installation Guide SC09 N821 60 ...

Страница 2: ...uct warranties and notices on page 31 First Edition March 2000 COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ...

Страница 3: ...24 ServerGuide startup problems 26 Troubleshooting chart 27 Appendix A Product warranties and notices 31 Warranty Statements 31 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms 31 IBM Statement of Warranty Worldwide except Canada Puerto Rico Turkey United States Part 1 General Terms 34 Part 2 Worldwide Country Unique Terms 36 Notices 40 Edition Notice...

Страница 4: ...IBM Netfinity 7600 Installation Guide ...

Страница 5: ...rjanen ennen kuin asennat tämän tuotteen Avant de procéder à l installation de ce produit lisez le manuel Safety Information Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen Prima di installare questo prodotto leggere l opuscolo contenente le informazioni sulla sicurezza Před instalací tohoto produktu si přečtěte příručku bezpečnostních instrukcí Przed zainstalowaniem tego ...

Страница 6: ...eto Informações sobre Segurança Antes de instalar este producto lea la Información de Seguridad Läs säkerhetsinformationen innan du installerar den här produkten Перед установкой продукта прочтите брошюру по технике безопасности Safety Information Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti Preden namestite ta izdelek preberite knjižico Varnostne informacije Ins...

Страница 7: ...any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Страница 8: ... required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of p...

Страница 9: ...ix Statement 4 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs CAUTION Use safe practices when lifting ...

Страница 10: ... button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 3 ...

Страница 11: ...information about this server Your server comes with a three year limited warranty and 90 Day IBM Start Up Support If you have access to the World Wide Web you can obtain up to date information about your server model and other IBM server products at the following World Wide Web address http www ibm com pc us netfinity Refer to the Rack Installation Instructions for complete details on rack instal...

Страница 12: ...nced System Management processor IBM ServeRAID controller three channels Dual channel Ultra2 LVD SCSI controller one external port one internal port One 10BASE T 100BASE TX AMD Ethernet controller Two serial ports One parallel port Two universal serial bus ports Keyboard port Mouse port Video port Acoustical noise emissions Sound power idling 6 3 bel maximum Sound power operating 6 3 bel maximum S...

Страница 13: ...ps guidance or advice Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These notices indicate situations that can be potentially hazardous to you A caution notice is placed just before descriptions of potentially hazardous procedure steps or situations Danger These...

Страница 14: ...ts while the system is running provided that your system is configured to support this function For complete information about installing or removing a hot swap or hot plug component see the information provided in the procedures in this document The blue color on components and labels indicates touch points where a component can be gripped a latch moved and so on Power supply Fan assembly Filler ...

Страница 15: ...Chapter 1 Introduction 5 Microprocessor Terminator card Memory module Shuttle I O board Memory board ...

Страница 16: ...6 IBM Netfinity 7600 Installation Guide ...

Страница 17: ...hang inside the server Remove jewelry such as bracelets necklaces rings and loose fitting wrist watches Remove items from your shirt pocket such as pens or pencils that could fall into the server as you lean over it Take care to avoid dropping any metallic objects such as paper clips hair pins or screws into the server Installing adapters This section describes how to install hot plug PCI adapters...

Страница 18: ...ions in this document might differ slightly from your hardware Non hot plug PCI slots 1 2 on PCI bus A Hot plug PCI slots 3 6 on PCI bus B External Attention LEDs for hot plug slots Internal Attention LEDs for hot plug slots Power LEDs for hot plug slots ...

Страница 19: ...ttp www ibm com To install an adapter 1 Review the information in Safety on page v 2 If you are installing a non hot plug adapter turn off the server and disconnect all cables 3 Remove the top cover 4 Select a slot open the tab and the expansion slot cover and remove the expansion slot cover 5 Install the adapter in the slot then close the tab and adapter retention latch 6 Install the top cover 7 ...

Страница 20: ...The amount reserved for system resources depends on the configuration of the server If you install 16 GB of memory the Configuration Setup Utility will display the memory that is usable by the network operating system This amount of memory might differ from the amount of memory you have installed Installing or removing DIMMs changes the configuration information in the server Therefore after insta...

Страница 21: ... www ibm com To install a memory module 1 Review the information in Safety on page v 2 Turn off the server and remove the power cords 3 Remove the top cover 4 Remove the processor housing cover and remove the memory board assembly from the server 5 Select the connectors in which to install the DIMMs 6 Install the DIMMs in the connectors 7 Replace the memory board assembly in the server and replace...

Страница 22: ...hen you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com To install a drive in a hot swap bay 1 Review the information in Safety on page v 2 Remove the filler panel 3 Place the drive handle in the open position and slide th...

Страница 23: ...e Attention When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com To install an additional microprocessor kit 1 Review the information in Safety on page v 2 Turn off the server and remove the power cords 3 Remove the to...

Страница 24: ... Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician ...

Страница 25: ...ller panel 3 Place the handle on the power supply in the open position 4 Slide the power supply into the chassis and press the handle to the closed position 5 Plug the power cord into the power supply then into a properly grounded electrical outlet 6 Verify that the DC Power light and the AC Power light on the power supply are lit indicating that the power supply is operating properly Statement 6 ...

Страница 26: ...d output connectors on your server The illustrations in this document might differ slightly from your hardware Refer to the following illustration for an example of proper cable routing Ethernet USB1 USB2 Video Mouse Keyboard Ultra2 SCSI ASM Interconnect port B ASM Interconnect port A Serial A Serial B System management Parallel ...

Страница 27: ...s amber light is on continuously the drive has failed When the light flashes slowly one flash per second the drive is being rebuilt When the light flashes rapidly three flashes per second the controller is identifying the drive Hard disk activity light Each of the hot swap drives has a hard disk activity light When this green light is flashing the drive is being accessed CD ROM eject load button P...

Страница 28: ...mode is enabled in the Configuration Setup utility program the server will start automatically when power is restored If AC power is present the server is off and the wake up feature is enabled in the Configuration Setup utility program the wake up feature will turn on the server at the set time If AC power is present the server is off and ring signal detect is enabled in the Configuration Setup u...

Страница 29: ...to shut off all power to the server Note Wait about 15 seconds after disconnecting the power cords for your system to stop running Watch for the System Power light on the operator information panel to stop blinking Information LED panel The lights on this panel give status information for your server See Information LED panel Statement 5 CAUTION The power control button on the device and the power...

Страница 30: ... there is microprocessor activity The number of lights that are on indicates the number of microprocessors with activity Information light When this amber light is on the server power supplies are nonredundant or some other noncritical event has occurred The event is recorded in the Event log See the User s Reference on the IBM Netfinity Documentation CD for instructions on viewing the Event log E...

Страница 31: ... default values resolve configuration conflicts and perform a low level format on a SCSI hard disk drive ServeRAID programs Your server comes with a ServeRAID adapter installed You must use the ServeRAID configuration program to define and configure your disk array subsystem before you install your operating system Attention Refer to the User s Reference on the IBM Netfinity Documentation CD for d...

Страница 32: ... enables you to resolve system problems remotely using a serial or Advanced System Management Interconnect connection even if the server is powered down or the operating system has locked up Your server comes with the IBM Netfinity Manager program and Client Services for Netfinity Manager version 5 2 Some versions of the ServerGuide package contain the IBM Netfinity Manager software For informatio...

Страница 33: ...up microprocessor If the problem persists call for service One short POST completed successfully One beep also occurs after POST if you enter an incorrect password Two short Follow the instructions that appear on the screen Three short POST detected a system memory error Verify that the memory is installed correctly If it is replace the failing memory module Repeating short The system board might ...

Страница 34: ...tion CD for more information about the POST beep codes Two long and two short POST does not support the optional video adapter Replace the optional video adapter with one that is supported by the server or use the integrated video controller All other beep codes 1 Verify that the system memory modules are installed correctly 2 Tun off the server then restart the server If the problem remains call ...

Страница 35: ... verify that the parallel port setting is correct 11xx Serial port error Verify that the serial cable is connected correctly 1162 Serial port configuration conflict Start the Configuration Setup program and ensure that the IRQ and I O port assignments needed by the serial port are available 1601 BIOS update needed Download and install the latest system BIOS level 1800 PCI adapter hardware interrup...

Страница 36: ... or IRQ assignments Be sure that the hard disk drive is connected properly The Operating System Installation program continuously loops Free up more space on the hard disk ServerGuide won t start your NOS CD Be sure the NOS CD you have is supported by ServerGuide See the Netfinity Setup and Installation CD label for a list of NOS versions supported Can t install NOS option is grayed out Either the...

Страница 37: ...start some application programs Verify that 1 The primary monitor cable is connected to the video port 2 You installed the necessary device drivers for the applications If the items above are correct and the screen remains blank call for service Wavy unreadable rolling distorted screen or screen jitter If the monitor self tests show the monitor is OK consider the location of the monitor Magnetic f...

Страница 38: ... the startup microprocessor is seated properly If it is replace the startup microprocessor If the problem remains call for service Memory problems Suggested action The amount of memory displayed is less than the amount of memory installed Verify that 1 The memory modules are seated properly 2 You have installed the correct type of memory 3 If you changed the memory you updated the memory configura...

Страница 39: ...st update the configuration If the problem remains call for service Expansion enclosure problems Suggested action The SCSI expansion enclosure used to work but does not work now Verify that 1 The cables for all external SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3 Any external SCSI option is turned on You must turn...

Страница 40: ...30 IBM Netfinity 7600 Installation Guide Troubleshooting chart ...

Страница 41: ...purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country ...

Страница 42: ... ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions ...

Страница 43: ...eseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise ...

Страница 44: ...ervice is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise...

Страница 45: ...anty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the repla...

Страница 46: ... if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2...

Страница 47: ...1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act EUROPE MID...

Страница 48: ... as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Production Status T...

Страница 49: ... entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM TURKIYE Production Status The following replaces this Section IBM fulfills customer orders for IBM Machines as newly manufa...

Страница 50: ...is at your own risk Edition Notice INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement ma...

Страница 51: ...ntury This IBM PC product cannot prevent errors that might occur if software you use or exchange data with is not ready for the Year 2000 IBM software that comes with this product is Year 2000 Ready However software from other companies might come with this IBM PC product IBM cannot take responsibility for the readiness of that software You should contact the software developers directly if you wi...

Страница 52: ...apacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Unless otherwise stated IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products i...

Страница 53: ...S 003 of the Department of Communications Avis de conformité aux normes du ministère des Communications du Canada Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouiller Appareils Numériques NMB 003 édictée par le ministre des Communications Australia and New Zealand Class A statement...

Страница 54: ...rd set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade...

Страница 55: ...an Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands Cyprus Dubai Fiji Ghana Hong Kong India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F005...

Страница 56: ...46 IBM Netfinity 7600 Installation Guide ...

Страница 57: ... operating system notices electronic emission Class A 42 FCC Class A 42 miscellaneous 42 product 42 trademarks 41 O operating system installing 21 P PCI expansion slots 2 power control button 18 power cords 44 power supply installing 14 specifications 2 problems solving 23 product notices 42 R reset button 18 S safety information electrical vii x laser products viii lifting server 15 safety requir...

Страница 58: ...48 IBM Netfinity 7600 Installation Guide ...

Страница 59: ......

Страница 60: ...IBM Part Number 09N8216 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SC09 N821 60 07SC09N82160 09N8216 0409N8216 ...

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