Chapter
1.
Introduction
This
Problem
Determination
and
Service
Guide
contains
information
to
help
you
solve
problems
that
might
occur
when
installing
and
using
your
BladeCenter
QS20.
It
describes
the
diagnostic
tools
that
come
with
the
BladeCenter
QS20,
error
codes
and
suggested
actions.
Replaceable
components
are
of
three
types:
v
Tier
1
customer
replaceable
unit
(CRU):
Replacement
of
Tier
1
CRUs
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
v
Tier
2
CRU:
You
may
install
a
Tier
2
CRU
yourself
or
request
IBM
to
install
it,
at
no
additional
charge,
under
the
type
of
warranty
service
that
is
designated
for
your
server.
v
Field
replaceable
unit
(FRU):
FRUs
must
be
installed
only
by
trained
service
technicians.
For
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance,
see
Warranty
and
Support
Information
.
Prerequisites
Before
you
start
problem
determination
or
servicing,
check
that:
v
The
BladeCenter
QS20
is
inserted
correctly
into
the
BladeCenter
v
All
components
are
connected
correctly
v
The
BladeCenter
QS20
has
the
latest
firmware
update
Related
documentation
In
addition
to
this
document,
the
following
documentation
also
comes
with
the
server:
v
Installation
and
User’s
Guide
This
printed
document
contains
general
information
about
the
server,
including
how
to
install
supported
options
and
how
to
configure
the
server.
v
Safety
Information
This
document
is
in
Portable
Document
Format
(PDF)
on
the
IBM
Documentation
CD.
It
contains
translated
caution
and
danger
statements.
Each
caution
and
danger
statement
that
appears
in
the
documentation
has
a
number
that
you
can
use
to
locate
the
corresponding
statement
in
your
language
in
the
Safety
Information
document.
v
Warranty
and
Support
Information
This
document
is
in
on
the
IBM
Documentation
CD.
It
contains
information
about
the
terms
of
the
warranty
and
about
service
and
assistance.
v
BladeCenter
QS20
SDK
Toolkit
Installation
and
User's
Guide
This
document
is
in
and
can
be
downloaded
from
It
contains
information
about
how
to
install
the
operating
system
and
how
to
program
applications
for
the
blade
server.
Depending
on
the
server
model,
additional
documentation
might
be
included
on
the
IBM
Documentation
CD.
©
Copyright
IBM
Corp.
2006
1
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