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Service

 

aids

 

and

 

the

 

Linux

 

system

 

error

 

log

  

.

 

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.

 

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.

 

. 40

 

FRU/CRU

 

isolation

  

.

 

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. 46

 

Error

 

symptom

 

charts

  

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. 46

 

Light

 

path

 

diagnostics

  

.

 

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. 46

 

Memory

 

errors

  

.

 

.

 

.

 

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.

 

.

 

.

 

. 47

 

Recovering

 

the

 

system

 

firmware

 

code

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

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.

 

.

 

.

 

. 48

 

Recovery

 

of

 

system

 

firmware

 

code

 

using

 

service

 

aids

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 48

 

Starting

 

the

 

TEMP

 

image

  

.

 

.

 

.

 

.

 

.

 

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.

 

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.

 

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. 48

 

Recovering

 

the

 

TEMP

 

image

 

from

 

the

 

PERM

 

image

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 49

 

Updating

 

the

 

blade

 

server

 

firmware

  

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

.

 

.

 

.

 

.

 

. 50

 

Determination

 

of

 

current

 

server

 

firmware

 

levels

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 51

 

Updating

 

the

 

blade

 

server

 

service

 

processor

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

. 51

 

Update

 

and

 

manage

 

system

 

flash

 

using

 

Linux

 

service

 

aids

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 51

 

Updating

 

the

 

system

 

flash

 

using

 

Linux

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 51

 

Verifying

 

the

 

system

 

firmware

 

levels

 

using

 

Linux

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 52

 

Update

 

and

 

manage

 

system

 

flash

 

using

 

AIX

 

diagnostics

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 52

 

Updating

 

the

 

system

 

flash

 

using

 

AIX

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 52

 

Committing

 

the

 

temporary

 

firmware

 

image

 

using

 

AIX

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 53

 

Verifying

 

the

 

system

 

firmware

 

levels

 

using

 

AIX

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 53

 

Recovering

 

the

 

system

 

firmware

 

code

  

.

 

.

 

.

 

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.

 

.

 

.

 

.

 

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.

 

.

 

.

 

. 54

 

Recovery

 

of

 

system

 

firmware

 

code

 

using

 

service

 

aids

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 55

 

Starting

 

the

 

backup

 

image

 

.

 

.

 

.

 

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.

 

.

 

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.

 

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.

 

.

 

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. 55

 

Recovering

 

the

 

primary

 

image

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

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.

 

.

 

. 56

 

Chapter

 

8.

 

General

 

AIX

 

and

 

xSeries

 

standalone

 

diagnostic

 

information

 

59

 

Information

 

for

 

general

 

diagnostic

 

systems

 

running

 

the

 

AIX

 

operating

 

system

 

59

 

AIX

 

operating

 

system

 

message

 

files

  

.

 

.

 

.

 

.

 

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.

 

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.

 

.

 

.

 

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. 59

 

CE

 

login

  

.

 

.

 

.

 

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.

 

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.

 

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.

 

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.

 

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. 59

 

Missing

 

resources

 

.

 

.

 

.

 

.

 

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.

 

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.

 

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.

 

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.

 

.

 

.

 

.

 

.

 

.

 

. 60

 

Automatic

 

diagnostic

 

tests

 

.

 

.

 

.

 

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.

 

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.

 

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.

 

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. 60

 

Configuration

 

program

  

.

 

.

 

.

 

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.

 

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.

 

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. 60

 

Diagnostic

 

programs

 

.

 

.

 

.

 

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. 61

 

Error

 

log

 

analysis

  

.

 

.

 

.

 

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.

 

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. 61

 

Introducing

 

tasks

 

and

 

service

 

aids

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

.

 

. 62

 

Task

 

and

 

service

 

aid

 

functions

  

.

 

.

 

.

 

.

 

.

 

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.

 

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.

 

. 62

 

AIX

 

automatic

 

error

 

log

 

analysis

 

(diagela)

  

.

 

.

 

.

 

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. 62

 

Error

 

log

 

analysis

  

.

 

.

 

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.

 

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.

 

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.

 

.

 

. 63

 

Log

 

repair

 

action

  

.

 

.

 

.

 

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. 63

 

Tasks

 

(service

 

aids)

  

.

 

.

 

.

 

.

 

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. 63

 

Download

 

microcode

 

.

 

.

 

.

 

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.

 

.

 

.

 

.

 

.

 

.

 

. 64

 

Update

 

and

 

manage

 

system

 

flash

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

. 65

 

Using

 

the

 

standalone

 

CD-ROM

 

and

 

online

 

current

 

diagnostics

  

.

 

.

 

.

 

.

 

.

 

. 67

 

Standalone

 

and

 

online

 

diagnostics

 

operating

 

considerations

  

.

 

.

 

.

 

.

 

.

 

.

 

. 67

 

Running

 

online

 

diagnostics

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 67

 

Running

 

the

 

online

 

diagnostics

 

in

 

concurrent

 

mode

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 68

 

Running

 

standalone

 

diagnostics

 

from

 

a

 

management

 

(NIM)

 

server

 

.

 

.

 

.

 

.

 

.

 

. 68

 

NIM

 

server

 

configuration

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

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.

 

.

 

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.

 

.

 

.

 

. 69

 

Client

 

configuration

 

and

 

booting

 

ERserver

 

standalone

 

diagnostics

 

from

 

the

 

NIM

 

server

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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.

 

.

 

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. 69

 

Chapter

 

9.

 

Installing

 

options

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 71

 

Installation

 

guidelines

  

.

 

.

 

.

 

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.

 

.

 

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.

 

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.

 

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.

 

.

 

.

 

.

 

.

 

. 71

 

System

 

reliability

 

guidelines

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

. 71

 

Handling

 

static-sensitive

 

devices

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 71

 

Removing

 

the

 

blade

 

server

 

from

 

the

 

BladeCenter

 

unit

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 73

 

Opening

 

the

 

blade

 

server

 

cover

 

.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

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.

 

.

 

.

 

. 74

 

 

vi

 

BladeCenter

 

JS20

 

Type

 

8842:

 

Hardware

 

Maintenance

 

Manual

 

and

 

Troubleshooting

 

Guide

Содержание BladeCenter JS20

Страница 1: ...BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 2: ......

Страница 3: ...BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 4: ...on page 197 v The most recent version of this document is available at http www ibm com pc support 16th Edition June 2006 Copyright International Business Machines Corporation 2003 All rights reserve...

Страница 5: ...i pericolo prima di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n WARNING Handling the cord on this product...

Страница 6: ...iv BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 7: ...ler enumeration 19 Chapter 4 Problem determination procedures for AIX and Linux 21 Problem determination 21 Obtaining an SRN SRC or error code 22 Chapter 5 AIX online standalone and verification proce...

Страница 8: ...ostic information 59 Information for general diagnostic systems running the AIX operating system 59 AIX operating system message files 59 CE login 59 Missing resources 60 Automatic diagnostic tests 60...

Страница 9: ...equest number 109 Source of SRN 109 Failing Function Codes 109 Description and action 110 Using the SRN list 110 SRN tables 110 AIX SRNs 101 711 through 2D02 110 SRNs A00 x xxx through A1D x xxx 121 F...

Страница 10: ...8 Product recycling and disposal 199 Battery return program 199 Electronic emission notices 200 Federal Communications Commission FCC statement 200 Industry Canada Class A emission compliance statemen...

Страница 11: ...ur BladeCenter unit supports depends on the type of BladeCenter unit For example the IBM Eserver BladeCenter Type 8677 supports up to 14 hot swap blade servers the BladeCenter T Types 8720 and 8730 su...

Страница 12: ...nter Type 8677 or similar unit Blade bays 1 through 5 in a BladeCenter T unit If you install blade servers in these blade bays you must install power modules in power module bays 1 and 2 in the BladeC...

Страница 13: ...n about the management module and contains a description of the management module features v BladeCenter and BladeCenter T Management Module Command Line Interface Reference Guide This document contai...

Страница 14: ...tional documentation might be included on the IBM BladeCenter Documentation CD The IBM BladeCenter Documentation CD The IBM BladeCenter JS20 blade server Documentation CD contains documentation for th...

Страница 15: ...k a document to view it and press Crtl F to use the Acrobat search function or Alt F to use the xpdf search function within the document Click Help for detailed information about using the Documentati...

Страница 16: ...nsion card in IDE connector 2 Note Installing an I O expansion card increases network connections Size v Height 24 5 cm 9 7 inches v Depth 44 6 cm 17 6 inches v Width 2 9 cm 1 14 inches v Maximum weig...

Страница 17: ...ature Blade server on 5 to 40 C 41 to 104 F Altitude 60 to 1800 m 197 to 6000 ft Blade server on short term 5 to 55 C 23 to 131 F Altitude 60 to 1800 m 197 to 6000 ft Blade server on 5 to 30 C 41 to 8...

Страница 18: ...urns to normal as thermal conditions improve The BladeCenter management module is notified when power management starts and again when it stops The following entries are made in the event log v Freque...

Страница 19: ...nter unit __ c Install and configure one or two Ethernet switch modules in the BladeCenter unit To support the Serial Over LAN SOL feature on any blade server that is installed in the BladeCenter unit...

Страница 20: ...entation that comes with the Ethernet switch module that you are using for example IBM 4 Port Gb Ethernet Switch Module for BladeCenter Installation and User s Guide Nortel Networks Layer 2 7 GbE Swit...

Страница 21: ...To have the CIC replaced call the IBM Support Center and report the CIC as a failed part and request replacement with the latest CIC field replaceable unit FRU Chapter 1 Introduction 11...

Страница 22: ...12 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 23: ...rver system firmware Therefore Enabled is the default setting The Wake on LAN setting for each blade server is stored in the management module nonvolatile random access memory NVRAM To disable the Wak...

Страница 24: ...rning off the blade server wait at least 5 seconds before you press the power control button to turn on the blade server again v If the operating system stops functioning you can press and hold the po...

Страница 25: ...n LED CD diskette USB select button CD Blade error LED When this amber LED is lit it indicates that a system error has occurred in the blade server Information LED When this amber LED is lit it indica...

Страница 26: ...e server in the following manner v Flashing rapidly The service processor on the blade server is communicating with the BladeCenter management module v Flashing slowly The blade server has power but i...

Страница 27: ...r and BladeCenter T Management Module Command Line Interface Reference Guide Other documents on the IBM BladeCenter Documentation CD that you might find useful in the configuration process are v IBM 4...

Страница 28: ...d on blade server type and the operating system that is installed See Blade server Ethernet controller enumeration on page 19 for information about how to determine the routing from the Ethernet contr...

Страница 29: ...ly one Ethernet switch module or pass thru module in I O bay 1 2 Make sure that the ports on the switch module or pass thru module are enabled I O Module Tasks Management Advanced Management in the Bl...

Страница 30: ...20 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 31: ...the following information 1 If a firmware checkpoint progress code 3 or 4 digits is displayed see Firmware checkpoint progress codes on page 94 2 If a firmware error code 8 digits is displayed see Fir...

Страница 32: ...is displayed see Firmware error codes on page 102 3 If you have an SRN or SRC see SRN tables on page 110 4 Check the BladeCenter management module event log If an error was recorded by the system cont...

Страница 33: ...sted and check for the following responses a Progress codes are displayed on the console b Record any messages or diagnostic information that may be displayed on the system console 4 Load the standalo...

Страница 34: ...8 Can you load the standalone diagnostics No Go to Undetermined problems on page 156 If you still have a problem then Call to get additional support Yes Select the resources to be tested and record an...

Страница 35: ...ext step 8 When testing is complete press F3 to return to the Diagnostic Operating Instructions display 9 Press Ctrl D to log off from root user or CE login 10 When finished contact your hardware serv...

Страница 36: ...CD from the Tray You can leave the CD installed at this point or remove the CD 256MB RAM required to remove CD at this point The diagnostic application is now loaded into memory and the CD is no longe...

Страница 37: ...e Diagnostic Selection If you want to run another test press F3 or the Esc and 3 keys again to return to the Function Selection screen 5 If you want to exit standalone diagnostics select the exit func...

Страница 38: ...AIX online concurrent mode diagnostics for previous diagnostic results service aids Complete the following steps to display previous diagnostic results form online diagnostics in concurrent mode 1 Log...

Страница 39: ...ff from root user or CE login 9 When finished contact your hardware service provider with any information you received during the diagnostics including service request numbers SRNs or firmware error c...

Страница 40: ...stem activity on the operator panel or display has stopped Did the AIX login prompt display No If an SRN displays suspect a loose adapter or cable connection Review the procedures for the part that yo...

Страница 41: ...procedure Yes Complete the following steps a Press F3 or Enter to return to the Advanced Diagnostic selection then press F3 or press the Esc key and the 3 key for the Function Selection menu b Select...

Страница 42: ...esource Repair Action menu This updates the AIX error log to indicate that a system detectable part has been replaced Note This changes the indicator light for the part from the Fault state to the Nor...

Страница 43: ...BladeCenter Documentation CD The management module also acts as a proxy in the network infrastructure to couple a client running a Telnet session with the management module to an SOL session running o...

Страница 44: ...d Line Interface Reference Guide for additional information Starting the command line interface Start the management module command line interface from a client computer by establishing a Telnet conne...

Страница 45: ...tion is enabled See the operating system documentation for instructions 2 Make sure that the SSH server on the BladeCenter management module is enabled See the IBM Eserver BladeCenter and BladeCenter...

Страница 46: ...the corresponding blade server bay number console T system blade x For example to start an SOL connection to the blade server in blade bay 14 type console T system blade 14 A blade server that occupi...

Страница 47: ...e server may relate to either the BladeCenter JS20 Type 8842 blade server or the BladeCenter unit v A blade server problem exists if the BladeCenter unit contains more than one blade server and only o...

Страница 48: ...lem 5 If the blade front panel shows no lit LEDs verify blade status and errors in BladeCenter management module web interface also see Undetermined problems on page 156 6 If device errors occur go to...

Страница 49: ...tem or if a checkpoint code is displayed on the console perform Chapter 4 Problem determination procedures for AIX and Linux on page 21 or see Chapter 10 Symptom to FRU index on page 93 4 If you do no...

Страница 50: ...l is being passed to the operating system when E105 displays on the operator panel display Location code information may also display on the operator panel during this time see Physical location codes...

Страница 51: ...he following steps can only be performed if the Linux service tools have been installed on the JS20 blade server Step 001 1 If the blade server is functional determine your level of Linux by logging i...

Страница 52: ...61 Aug 29 07 13 04 larry diagela Aug 29 07 13 04 larry diagela Analysis of var log platform sequence number 24 Sep 4 06 00 55 larry diagela 09 04 2003 06 00 55 Sep 4 06 00 55 larry diagela Automatic E...

Страница 53: ...6 33 larry kernel RTAS 33 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 34 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 35 00000000 00000000 00000000 0...

Страница 54: ...g platform log Step 003 Examine the Linux boot IPL log by logging in to the system as the root user and entering the following command cat var log boot msg grep RTAS more Linux boot IPL error messages...

Страница 55: ...LLY RECOVERED type INTERN_DEV_FAIL RTAS initiator UNKNOWN target UNKNOWN RTAS Status unrecoverable new RTAS Date Time 20020905 15372200 RTAS CPU Failure RTAS Internal error not cache RTAS CPU id 0 RTA...

Страница 56: ...ss Thru Module I O expansion card or other optional device that can be installed in the BladeCenter unit see the applicable Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter...

Страница 57: ...the blade server is removed from the BladeCenter unit During that time you can relight the light path diagnostics LEDs for a maximum of 25 seconds or less depending on the number of LEDs that are lit...

Страница 58: ...e free diagnostics tools for effective diagnosis and repair of the system in the rare instance when a system error occurs This service aid toolkit provides the key tools required to take advantage of...

Страница 59: ...the TEMP image from the PERM image you must perform the reject function The reject function copies the PERM image into the TEMP image To perform the reject function complete the following steps 1 If...

Страница 60: ...s using Linux on page 52 v If you are using the AIX operating system go to Committing the temporary firmware image using AIX on page 53 i Update the flash again if you are updating the system firmware...

Страница 61: ...r from the IBM Support Web site at http www ibm com support Use the BladeCenter management module Web interface to flash the service processor Follow the update instructions on the IBM Support Web sit...

Страница 62: ...ent Manager RDM program does not support the BladeCenter JS20 Type 8842 3 A reboot of the system must be done after using update_flash c for the firmware level shown in ibm fw perm bank to be current...

Страница 63: ...file created in the var update_flash_image directory after the reboot occurs after you log in to the operating system Committing the temporary firmware image using AIX After the system reboots succes...

Страница 64: ...DME file for the firmware image Recovering the system firmware code If the system firmware code has become damaged such as from a power failure during a flash update the blade server might appear to b...

Страница 65: ...tion and correction is greatly enhanced and the likelihood of an extended system outage is reduced The Linux service aids for hardware diagnostics are separate from the operating system installation a...

Страница 66: ...ppc64 Linux utilities perform the installation now See http techsupport services ibm com server lopdiags 2 Reject the primary image From the command line type update_flash r then go to Step 003 Step...

Страница 67: ...server cover see Opening the blade server cover on page 74 System firmware code page jumper J14 3 2 1 4 Locate jumper J14 system firmware code page jumper on the system board 5 Remove jumper J14 from...

Страница 68: ...58 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 69: ...e capability to update firmware Use the Update and Manage System Flash task to update a system s firmware When the flash update is complete the system automatically reboots Microcode images can be ins...

Страница 70: ...most likely related to a problem with the parent device The diagnostic procedure may include testing the device s parent analyzing which devices are missing and any manual procedures that are required...

Страница 71: ...ect the purpose for running diagnostics When you select the Problem Determination option the diagnostic programs read and analyze the contents of the error log Note Most hardware errors in the operati...

Страница 72: ...ty of spare sectors v Download Downloads microcode to an adapter or device v Disp_mcode Displays current level of microcode v Format Formats media v Identify Remove Identifies and removes devices hot...

Страница 73: ...performed when running online diagnostics v Error log analysis is not performed when running standalone diagnostics v Error log analysis only reports problems if the errors have reached defined thresh...

Страница 74: ...v Hot Plug Task v Identify Indicators v Identify and System Attention Indicators v Local Area Network Analyzer v Log Repair Action v Periodic Diagnostics v RAID Array Manager v Run Diagnostics v Run...

Страница 75: ...rce For example fd0 cd0 l latest Install latest level of microcode This is the default l previous Install previous level of microcode f Install microcode even if the current level is not on the source...

Страница 76: ...server by choosing the usr lib microcode directory when prompted for the source of the microcode that you want to update If not enough space is available an error is reported stating that additional...

Страница 77: ...ted The online diagnostics perform additional functions as compared to standalone diagnostics The AIX error log functions are only available when diagnostics are run from the disk concurrent diagnosti...

Страница 78: ...one in concurrent mode when you select the Problem Determination option on the Diagnostic Mode Selection menu Error log analysis is done in concurrent mode when you select the Problem Determination op...

Страница 79: ...onse Client status name Cstate ClientName diagnostic boot has been enabled The client system is registered on the NIM server and enabled to run diagnostics from the NIM server name Cstate ClientName r...

Страница 80: ...from the NIM server If ping returns with a FAILED prompt the client does not proceed with the boot Note If the ping fails refer to Boot problem resolution on page 153 then follow the steps for network...

Страница 81: ...nd system reliability make sure that v The ventilation holes on the blade server are not blocked v Each of the blade bays on the front of the BladeCenter unit has a blade server or filler blade instal...

Страница 82: ...ack component in the rack in which you are installing the device for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and inst...

Страница 83: ...ht have to reconfigure the blade server Note The blade server is a hot swap device and the blade bays in the BladeCenter unit are hot swap bays Therefore you can install or remove the blade server wit...

Страница 84: ...fully place the blade server on a flat static protective surface with the cover side up 3 Press the blue blade cover release on each side of the blade server and lift the cover open as shown in the il...

Страница 85: ...from the blade server approximately 1 2 cm 0 5 inch 4 Disconnect the control panel cable from the control panel connector 5 Pull the bezel assembly away from the blade server 6 Store the bezel assemb...

Страница 86: ...shutdown h now command Refer to your operating system documentation If the blade server was not turned off press the power control button behind the blade server control panel door to turn off the bla...

Страница 87: ...y interleaving v As of the date of this publication the blade server supports a minimum of 512 MB and a maximum of 8 GB of system memory depending on the blade server model The DIMM options available...

Страница 88: ...Before you begin read the documentation that comes with the option 78 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 89: ...e BladeCenter chassis or any unpainted surface on any other grounded rack component Then remove the DIMM from the package 8 To install the DIMMs repeat the following steps for each DIMM that you insta...

Страница 90: ...rinet Cluster Expansion Card for IBM Eserver BladeCenter comes with a cable for connection to the system board of a compatible device However the cable is not used in the BladeCenter JS20 Type 8842 Th...

Страница 91: ...ee Removing the blade server from the BladeCenter unit on page 73 for information 4 Carefully place the blade server on a flat static protective surface 5 Open the cover see Opening the blade server c...

Страница 92: ...BM 4 Port Gb Ethernet Switch Module for BladeCenter in I O bay 3 or 4 of the BladeCenter unit to support these additional Ethernet connections The optional Ethernet switch modules contain four ports w...

Страница 93: ...tes and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM authorized reseller or IBM marketing representative Note After you replace the battery the blade server...

Страница 94: ...utton behind the blade server control panel door to turn off the blade server See Blade server controls and LEDs on page 14 for more information about the location of the power control button 4 Remove...

Страница 95: ...lt the battery so that you can insert it into the socket under the battery clip Make sure that the side with the positive symbol is facing up b As you slide it under the battery clip press the battery...

Страница 96: ...m firmware code on page 54 To obtain a new system board you must order a new blade server The replacement system board comes attached to the new blade server To order a blade server contact your IBM a...

Страница 97: ...If the blade server is operating shut down the operating system by typing the shutdown h now command Refer to your operating system documentation If the blade server was not turned off press the power...

Страница 98: ...ard trays see Installing an I O expansion card on page 79 v Jumper J14 between jumpers J16 and J20 for location see the illustration in Recovering the system firmware code on page 54 If you plan to in...

Страница 99: ...lade server on page 13 Note If you have just connected the power cords of the BladeCenter unit to electrical outlets you will have to wait until the power on LED on the blade server slowly flashes bef...

Страница 100: ...t when the blade server is connected to the power source Always replace the blade cover before installing the blade server 3 Reinstall the blade server into the BladeCenter unit 4 Turn on the blade se...

Страница 101: ...bezel assembly 1 Read the safety information beginning on page iii and Installation guidelines on page 71 2 Connect the control panel cable to the control panel connector on the system board assembly...

Страница 102: ...cover make sure that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server 4 Pivot the cover to the closed position as shown in the...

Страница 103: ...Service processor problems 151 Software problems 152 Startup problems 152 Service processor error codes 152 Boot problem resolution 153 Physical location codes 154 Undetermined problems 156 Problem d...

Страница 104: ...system is rebooting 1 Go to Checkout procedure on page 38 2 System board and chassis D003 PCI probing complete 1 Go to Checkout procedure on page 38 2 System board and chassis D004 starting install co...

Страница 105: ...38 2 System board and chassis E105 Transfer control to operating system normal mode boot v Go to Boot problem resolution on page 153 E10A Load RTAS device tree 1 Go to Checkout procedure on page 38 2...

Страница 106: ...nd chassis E155 Probing PCI bridge secondary bus 1 Go to Checkout procedure on page 38 2 System board and chassis E158 Reserved v Go to General checkout on page 37 E15B Transfer control to operating s...

Страница 107: ...Create NVRAM node 1 Go to Checkout procedure on page 38 2 System board and chassis E19E Real time clock initialization 1 Go to Checkout procedure on page 38 2 System board and chassis E1A1 User reque...

Страница 108: ...E1B6 Reserved 1 Go to Checkout procedure on page 38 2 System board and chassis E1BD Reserved 1 Go to Checkout procedure on page 38 2 System board and chassis E1C4 Create ISA timer chip node 1 Go to Ch...

Страница 109: ...ding boot device list for fibre channel adapters The WWPN of the SAN adapter being scanned is also displayed 1 Go to Checkout procedure on page 38 2 System board and chassis E1FF Building boot device...

Страница 110: ...t 1 Verify that DIMMs are correctly installed and seated then restart server 2 Start server from backup flash to recover primary image 3 System board and chassis E215 Pattern 2 memory test 1 Verify th...

Страница 111: ...ge 38 2 System board and chassis E810 Input output configuration IOCONFIG being initialized from partition fundamental data structure 1 Go to Checkout procedure on page 38 2 System board and chassis E...

Страница 112: ...twork addresses on server and gateway are correct 20A80003 cannot get server hardware address v Contact network administrator to verify that network addresses on server and gateway are correct 20A8000...

Страница 113: ...onal only 2 If choice was not specifically selected a Recover firmware see Recovering the system firmware code on page 54 b Go to Checkout procedure on page 38 20D10004 failed to locate service proces...

Страница 114: ...on page 38 3 System board and chassis 20EE0023 failure to set operating system boot device list from management module boot device list 1 Verify that boot device list is set correctly in management mo...

Страница 115: ...firmware 3 USB CD drive 4 System board and chassis 21020015 USB CD drive failure of ATA or ATAPI packed command processing by USB CD drive 1 Retry operation with a different CD 2 Update system firmwar...

Страница 116: ...ystem board and chassis 25A80202 unable to expand target partition writing BladeCenter management module event log entry 1 Information only unless error persists 2 Turn the blade server off then turn...

Страница 117: ...pported 40 DIMM1 missing and DIMM2 failed 41 DIMM2 failed 42 DIMM1 unsupported and DIMM2 failed 44 DIMM1 and DIMM2 failed 88 DIMM1 and DIMM2 mismatch 1 Verify that all DIMMs are supported see Installi...

Страница 118: ...equest received v Information only 2B2x00EE exception error reported on a processor where x of 0 unknown interrupt 1 system reset interrupt SRI 2 machine check interrupt 3 data storage interrupt DSI 4...

Страница 119: ...ntroller error diagela Analysis of var log platform sequence number 3 Using the SRN list The service request number SRN list is in numerical sequence The SRNs listed in the following tables are for al...

Страница 120: ...orm a log repair action SRN tables This section lists SRNs 101 711 through 2D02 AIX and A00 x xxx through A1D x xxx AIX SRNs 101 711 through 2D02 Replace FRU parts in the order by which the Failing Fu...

Страница 121: ...RN refer to Failing Function Codes FFCs on page 141 to find the FFC that matches the last three digits of the SRN 2 xxx corresponds to the last three or four digits of the SRN 111 107 B A machine chec...

Страница 122: ...osed 4 There are no fan failures If none of these problems exist contact your support person 651 163 D E19 Sensor indicates a power supply has failed Action Contact your support person 651 169 D Senso...

Страница 123: ...e problem determination procedure and failing function codes use the physical location codes from the diagnostic problem report screen to determine the FRUs 651 640 G 2D5 I O general bus error 651 641...

Страница 124: ...atched pair Action The most probable failure is the memory module paired with the memory module identified by the location code Use Chapter 4 Problem determination procedures for AIX and Linux on page...

Страница 125: ...73 G 227 Intermediate or system bus data parity error 651 780 G 2C7 214 Uncorrectable memory error Action Use Chapter 4 Problem determination procedures for AIX and Linux on page 21 651 781 G 2C7 214...

Страница 126: ...All system covers are closed If all conditions are met then replace the temperature sensor FRU 651 822 G 2E1 System shutdown due to over temperature condition and fan failure Use the physical FRU loc...

Страница 127: ...ted I O expansion bus time out error Action Schedule deferred maintenance Use the Chapter 4 Problem determination procedures for AIX and Linux on page 21 652 632 G 307 A non critical error has been de...

Страница 128: ...ress parity error Action Schedule deferred maintenance Use Chapter 4 Problem determination procedures for AIX and Linux on page 21 652 771 G 2C8 292 A non critical error has been detected intermediate...

Страница 129: ...D 887 Internal loopback test failed 887 107 D 887 External loopback test failed 887 108 D 887 External loopback test failed 887 109 D 887 External loopback parity tests failed 887 110 D 887 External l...

Страница 130: ...dicates adapter failure 254E 701 G 254E 221 Error log analysis indicates permanent adapter failure 254E 702 G 254E 221 Error log analysis indicates permanent adapter failure is reported on the other p...

Страница 131: ...og analysis is unable to determine the error The error log indicates the following physical FRU locations as the probable causes 1 Check the BladeCenter management module event log if an error was rec...

Страница 132: ...f no entry is found replace the system board A01 08x G System bus protocol transfer error 1 Check the BladeCenter management module event log if an error was recorded by the system or if a checkpoint...

Страница 133: ...e is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A02 10x G System bus time out error 1 Check the BladeCenter management modu...

Страница 134: ...d by the system or if a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A03 07x G System bus address parity e...

Страница 135: ...to FRU index on page 93 2 If no entry is found replace the system board A05 00x G Error log analysis indicates an environmental and power warning but the failure could not be isolated 1 Check the Bla...

Страница 136: ...temperature 1 Verify that a The room ambient temperature is within the system operating environment b There is unrestricted air flow around the system c All system covers are closed d There are no fa...

Страница 137: ...w around the system c All system covers are closed d There are no fan failures 2 Check the BladeCenter management module event log if an error was recorded by the system or if a checkpoint code is dis...

Страница 138: ...hapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A0D 18x G Service Processor detected NVRAM error 1 Check the BladeCenter management module event log if an err...

Страница 139: ...displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A0D 37x G Clock or PLL Error 1 Check the BladeCenter management module event lo...

Страница 140: ...system or if a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A11 02x G A non critical error has been detect...

Страница 141: ...rating with the potential for an unrecoverable error 1 If repair is not immediately available reboot and the resource will be deconfigured operations can continue in a degraded mode 2 Check the BladeC...

Страница 142: ...splayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A12 08x G A non critical error has been detected a memory time out error 1 Check t...

Страница 143: ...board A12 50x G Recoverable errors on resource indicate a trend toward an unrecoverable error However the resource could not be deconfigured and is still in use The system is operating with the poten...

Страница 144: ...sole see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A13 07x G A non critical error has been detected a system bus address parity error 1 Check the Blade...

Страница 145: ...e system board A13 14x G A non critical error has been detected an I O expansion bus time out error 1 Check the BladeCenter management module event log if an error was recorded by the system or if a c...

Страница 146: ...If no entry is found replace the system board A15 07x G Sensor indicates a power supply has failed 1 Check the BladeCenter management module event log if an error was recorded by the system or if a c...

Страница 147: ...a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A15 21x G Over temperature condition 1 Verify that a The r...

Страница 148: ...RU index on page 93 2 If no entry is found replace the system board A1D 02x G A non critical error has been detected an I O I2C general bus error 1 Check the BladeCenter management module event log if...

Страница 149: ...on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A1D 13x G A non critical error has been detected a service processor error accessing a the...

Страница 150: ...displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A1D 30x G A non critical error has been detected Non supported hardware 1 Check...

Страница 151: ...d by the system or if a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 Replace part numbers reported by the diagnostic program 3 If no entry is found repl...

Страница 152: ...efer to that model as xxx Part number This column contains the part number of the FRU that contains the failing function Use the part number for the type of system unit you are servicing Description a...

Страница 153: ...d FRU information is not listed here refer to FFC 221 294 8842 model JS20 74P2278 MPIC interrupt controller problem Note If the type model and FRU information is not listed here refer to FFC 221 296 8...

Страница 154: ...lanar NVRAM problem Note Unless listed refer to FFC 221 for type model and FRU information 815 8842 model JS20 74P2278 System planar floating point processor problem Note For type model and FRU inform...

Страница 155: ...er management module event log and the Linux Syslog platform log for more information 2 System board Over temperature error v Temperature error CR16 v Reinsert the blade server in the BladeCenter unit...

Страница 156: ...enance Manual and Troubleshooting Guide CD drive is not recognized 1 Verify that v All cables and jumpers are installed correctly v The correct device driver is installed for the CD drive 2 Run CD dri...

Страница 157: ...mm 3 in 3 Cable 4 Run diskette drive diagnostics 5 Diskette drive 6 Media tray card General problems Symptom FRU action Problems such as broken cover locks or indicator LEDs not working v Broken CRU F...

Страница 158: ...module error log Microprocessor problems Symptom FRU action The blade server will not boot or a checkpoint or firmware error code is logged in the BladeCenter management module event log the startup...

Страница 159: ...skette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in b Non IBM monitor cables might cause unpredictable problems c An enhanced monitor cable...

Страница 160: ...lade server firmware code Whenever memory or an option is changed the new configuration information is automatically saved in the blade server firmware code If the problem remains see Undetermined pro...

Страница 161: ...ver was instructed through the management module Web interface or IBM Director to turn on 2 If you just installed an option in the blade server remove it and restart the blade server If the blade serv...

Страница 162: ...Check BladeCenter management module event log System reboots and there is no login prompt 1 Follow action for any POST error code and location code displayed 2 Check BladeCenter management module eve...

Страница 163: ...is displayed and verify that the device from which you are attempting to boot is the first device in the boot sequence If it is not select your server from the list of servers and modify the boot seq...

Страница 164: ...viewing event log entries on the management module Un generally refers to the enclosure where n is the machine type model and machine system serial number of that enclosure For a blade server this wou...

Страница 165: ...e port 1 Un P1 T3 USB CD ROM diskette drive port 2 Un P1 T4 Video controller Un P1 Super I O Un P1 Serial port 1 Un P1 T5 NVRAM Un P1 RTC Un P1 flash Un P1 Int Gbit enet BCD5704S port 1 Un P1 T6 Int G...

Страница 166: ...blem determination procedure in that document 2 If the power LED is not lit replace the front panel then try to turn on the blade server from the BladeCenter management module Web interface see the Bl...

Страница 167: ...able a If no error occurs except an indication that the boot device could not be found then the drive might be faulty b If the error reoccurs then the drive connected to IDE connector 1 does not appea...

Страница 168: ...ble Has this configuration ever worked If it has been working what changes were made before it failed Is this the original reported failure v System firmware level version Type and version level v Har...

Страница 169: ...Chapter 11 Parts listing Type 8842 This parts listing supports the JS20 Type 8842 blade server 1 2 3 4 Copyright IBM Corp 2003 159...

Страница 170: ...41x 42x 4Tx RTx 26K8582 FRU 4 Blade base includes system board and two 2 2 GHz 970 MHz FSB microprocessors with heat sinks model RTx 39Y8773 FRU Battery 3 0V all models 33F8354 CRU Card Ethernet expa...

Страница 171: ...ce by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system a...

Страница 172: ...pliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM...

Страница 173: ...s to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v Place remov...

Страница 174: ...ion Working near power supplies Removing or installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box tha...

Страница 175: ...itions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However...

Страница 176: ...unding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following...

Страница 177: ...disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cab...

Страница 178: ...justments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode No...

Страница 179: ...supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Stat...

Страница 180: ...os os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal v Nunca ligue qual...

Страница 181: ...o enviar a bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o...

Страница 182: ...rnecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados...

Страница 183: ...Appendix B Safety information 173...

Страница 184: ...174 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 185: ...Appendix B Safety information 175...

Страница 186: ...176 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 187: ...Appendix B Safety information 177...

Страница 188: ...178 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 189: ...Appendix B Safety information 179...

Страница 190: ...180 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 191: ...bl s tout quipement connect ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en ca...

Страница 192: ...sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes v N ouvrez pas ces pro...

Страница 193: ...d alimentation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lec...

Страница 194: ...sgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse...

Страница 195: ...werke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden...

Страница 196: ...eil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden...

Страница 197: ...re qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una...

Страница 198: ...cali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertura...

Страница 199: ...osto sull alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tu...

Страница 200: ...190 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 201: ...Appendix B Safety information 191...

Страница 202: ...192 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 203: ...Appendix B Safety information 193...

Страница 204: ...un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encienda nunca un equipo c...

Страница 205: ...mento o la legislaci n local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias si...

Страница 206: ...suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables d...

Страница 207: ...ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of ex...

Страница 208: ...or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsyste...

Страница 209: ...ot include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors whic...

Страница 210: ...ed changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operatio...

Страница 211: ...uct has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for...

Страница 212: ...202 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 213: ...ling 88 removing 88 components system board 86 configuration automatic 17 connectors battery 86 I O expansion card 86 IDE 86 connectors continued input output 92 memory 86 microprocessor 86 SCSI expan...

Страница 214: ...memory modules 79 system board components 88 installing battery 84 installing continued bezel assembly 91 components on system board 88 I O expansion card 79 IDE hard disk drives 75 memory module 77 o...

Страница 215: ...48 mouse 149 network connection 150 problems continued option 150 pointing device 149 power 151 service processor 151 software 152 startup 152 153 undetermined 156 progress codes 40 protecting yoursel...

Страница 216: ...EMP image 49 system reliability 71 86 T Telnet connection 34 35 TEMP image recovering 49 reject function 49 starting 48 trademarks 198 transferring entitlement to new system board assembly 88 troubles...

Страница 217: ......

Страница 218: ...Part Number 90P3485 Printed in USA 1P P N 90P3485...

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