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IBM® Netfinity® 5100 User’s Reference

Solving problems

Support for Netfinity servers

After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates

related to your profiled products

Register at:
Profile at:

http://www.ibm.com/pc/register
http://www.ibm.com/pc/support

Register and profile your server

Yes

No

No

Phone an

IBM Help Center

Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.

Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:

http://www.ibm.com/pc/support

No

No

Yes

Yes

Yes

Check all cables for loose connections
and verify that all optional devices you
installed are on the Server Proven list.
You can view the Server Proven list at:

http://www.ibm.com/pc/compat

Server working

properly?

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Содержание 5100

Страница 1: ...IBM IBM Netfinity 5100 User s Reference SC19 K080 70...

Страница 2: ......

Страница 3: ...IBM IBM Netfinity 5100 User s Reference SC19 K080 70...

Страница 4: ...t warranties and notices on page 181 First Edition March 2000 COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 All rights reserved Note to U S Government Users Documentation related to restr...

Страница 5: ...on program 32 Netfinity Manager database support 38 DB2 database support 39 System requirements 39 Installing and configuring the database 39 Activating the database 40 Granting and revoking database...

Страница 6: ...code descriptions 121 POST beep codes 123 POST error messages 124 Event error logs 133 Small computer system interface messages 134 Diagnostic programs and error messages 134 Text messages 135 Starti...

Страница 7: ...193 United Kingdom telecommunications safety requirement 193 European community directive conformance statement 193 Taiwan electrical emission statement 194 Japanese Voluntary Control Council for Inte...

Страница 8: ...IBM Netfinity 5100 User s Reference...

Страница 9: ...kirjanen ennen kuin asennat t m n tuotteen Avant de proc der l installation de ce produit lisez le manuel Safety Information Vor Beginn der Installation die Brosch re mit Sicherheitshinweisen lesen P...

Страница 10: ...e instalar este produto leia o folheto Informa es sobre Seguran a Antes de instalar este producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r produkten Safe...

Страница 11: ...ny equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instr...

Страница 12: ...quired by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the cove...

Страница 13: ...ON The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To...

Страница 14: ...xii IBM Netfinity 5100 User s Reference...

Страница 15: ...out your Netfinity 5100 model and other IBM server products at the following World Wide Web address http www ibm com pc us netfinity Your server serial number and model number are located on labels on...

Страница 16: ...mm 26 0 in Width 220 mm 8 7 in Weight approximately 36 74 Kg 81 lb when fully configured Integrated functions Netfinity Advanced System Management processor Dual channel Ultra3 SCSI controller One 10...

Страница 17: ...ices provide important tips guidance or advice Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in wh...

Страница 18: ...y The NON light emitting diode LED on the system board is lit when the power load is 250 watts or greater with two power supplies or when the power load is 500 watts or greater with three power suppli...

Страница 19: ...nt features in server design are reliability availability and serviceability RAS These factors help to ensure the integrity of the data stored on your server that your server is available when you wan...

Страница 20: ...vided with your server Reset button Press this button to reset the server and run the power on self test POST Hard disk drive activity light green Hard disk drive status light amber Reset button Power...

Страница 21: ...light flashes slowly one flash per second the drive is being rebuilt When the light flashes rapidly three flashes per second the controller is identifying the drive AC power light This green light pr...

Страница 22: ...ress the Power control button on the front of the server This starts an orderly shutdown of the operating system if this feature is supported by your operating system and places the server in standby...

Страница 23: ...light This amber LED lights when the information log contains information about certain conditions in your server that might affect performance For example the light will be on if your server has mul...

Страница 24: ...10 IBM Netfinity 5100 User s Reference Operator information panel...

Страница 25: ...51 to 61 cm 20 to 24 in and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare an...

Страница 26: ...utlets and the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your server When arranging your workspace Avoid the use of...

Страница 27: ...ntain a collection of application programs which you can install after your server is up and running See Chapter 4 Using the ServerGuide CDs on page 23 for more detailed information ServeRAID programs...

Страница 28: ...settings appear on this summary screen You cannot edit the fields This choice appears on both the full and limited Configuration Setup Utility menus System Information Select this choice to display i...

Страница 29: ...ls of password protection Power on Password Select this choice to set or change a power on password See Using passwords on page 17 for more information Administrator Password Select this choice to set...

Страница 30: ...he core chip set on the system board Attention Do not make changes here unless directed to do so by an IBM authorized service representative Cache Control Select this choice to enable or disable the m...

Страница 31: ...tem Management Processor from the list of available choices Event Error Logs Select this choice to view or clear error logs Select Clear error logs to clear the error or event log Select POST Error Lo...

Страница 32: ...ch Remove the battery and then install the battery Setting the password override switch The following illustration shows the location of the password override switch switch 8 on switch block 1 on the...

Страница 33: ...provide the instructions needed to start the SCSISelect Utility and descriptions of the menu choices available Note If your server has a RAID adapter installed use the configuration method supplied w...

Страница 34: ...n follow the instructions that appear on the screen You can view or change the following controller settings Host Adapter SCSI ID Select this choice to view the SCSI controller ID normally 7 SCSI Pari...

Страница 35: ...program could take up to two hours Use the Low Level Format program When you are installing software that requires a low level format When you get recurring messages from the diagnostic tests directi...

Страница 36: ...22 IBM Netfinity 5100 User s Reference Using the SCSISelect utility program...

Страница 37: ...ith your Netfinity Server Library or visit our Web site at http www ibm com pc coupon ServerGuide provides the following features and programs to make setup easier Simple to use GUI interface with onl...

Страница 38: ...ation CD continued Diskette free installation available fro Windows 2000 Windows NT and NetWare Provides a Replicated installation path for multiple Windows 2000 Windows NT Server 4 0 and Windows Ente...

Страница 39: ...nd microcode firmware levels for supported options then checks the CD for a newer level CD content can be newer than the hardware ServerGuide can flash update the BIOS level The ServeRAID configuratio...

Страница 40: ...d diskettes you must create as well as the optional diskettes you might want to create The diskettes you can create are the device driver diskettes that match the installed adapters or controllers Ser...

Страница 41: ...u are using Refer to the NOS specific installation instructions that are printed on each ServerGuide Netfinity Applications CD label Note You will also receive a TechConnect CD with your server You mu...

Страница 42: ...is supported on your server If the NOS is supported either there is no logical drive defined ServeRAID systems or the ServerGuide system partition is not present Run the setup and configuration progr...

Страница 43: ...Netfinity Manager services just as though the remote system were part of the managing system network Netfinity Manager for Web Netfinity Manager for Web enables access and remote control of the Netfi...

Страница 44: ...sion 3 0 or later Approximately 19 MB 22 MB of hard disk space space required depends on system configuration A LAN adapter card and one or more of the following communications protocols IBM TCP IP fo...

Страница 45: ...ng Microsoft SNA Server can communicate with other Netfinity Manager systems using any of the other supported SNA stacks A 9600 baud or greater modem optional The hard disk requirement for Client Serv...

Страница 46: ...evel access to the system Starting the Netfinity Manager installation program For instructions on installing Client Services for Netfinity Manager see the documentation listed in Getting more informat...

Страница 47: ...installation process 4 Choose a drive and directory from which the Netfinity Manager program files will be copied Type in the Directory to Install from field the drive and directory name where the Ne...

Страница 48: ...station Control to monitor or control the screen display of remote systems that are running Netfinity Manager or Client Services for Netfinity Manager Update Connector Manager NT 4 0 TCP IP and Web Br...

Страница 49: ...Netfinity Manager Installation with Web Enhancement installation configuration is selected Note The graphical user interface GUI program files for DMI Browser ECC Memory Setup System Partition Access...

Страница 50: ...pear on the screen No field will appear beneath the Driver Enabled check box if you select the IPX or TCP IP Network Driver 3 When enabling the NetBIOS Network Driver a network address will be selecte...

Страница 51: ...pport If the Show Network Support option is enabled the Netfinity Manager Support Program or Network Interface will be visible as a minimized process in the Windows NT 4 0 task bar This enables the us...

Страница 52: ...nges that must be made to the CONFIG SYS file Click either Yes or No Note These changes must be made to the system configuration for Netfinity Manager to run correctly If you click Yes the installatio...

Страница 53: ...page 48 Attention Using Netfinity Manager database support with systems running unsupported versions of DB2 or the DB2 Client might cause unpredictable results and might halt the system See the DB2 In...

Страница 54: ...basename where databasename is the name of the database as specified in the database installation step c Press Enter 2 Bind the package and the database To prepare SQL statements stored in the bind fi...

Страница 55: ...vileges on OS 2 systems 1 Use the GRANT EXECUTE command to enable Netfinity Manager to access the database Type the following command at the OS 2 prompt DB2 GRANT EXECUTE ON PACKAGE NETFIN DB2SQLC0 TO...

Страница 56: ...catalog the database to that node Once this step has been completed the name of the Netfinity Manager database will appear in the System Information Tools Database Selection window Deleting the datab...

Страница 57: ...to export system data to a Lotus Notes database install the Netfinity Manager database template on the Lotus Notes server During Netfinity Manager installation a Lotus Notes database template file na...

Страница 58: ...anager to an easy to browse Lotus Notes database Browsing the Netfinity Manager Lotus Notes database To browse the data contained in the Netfinity Manager Lotus Notes database 1 Open the Netfinity Dat...

Страница 59: ...ained by Netfinity Database Administration after use Do not use this ID for exports Notes a In OS 2 and Windows 95 NETFIN must either be the owner of the database or must be given administrator author...

Страница 60: ...ity Manager tables To create the tables needed to enable Netfinity Manager to export data 1 Open the Netfinity Manager Database Administration service The Netfinity Manager Database Administration ser...

Страница 61: ...cess a Click Revoke b In the User ID field type the user ID that will have access to the database revoked c Deselect privileges to be revoked for this ID All privileges Insert Delete Select and Update...

Страница 62: ...ver ODBC IBM DB2 Universal Database 5 0 Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver ODBC Microsoft SQL Version 7 0 Yes Microsoft SQL Driver Yes Microsoft SQL Driver Yes...

Страница 63: ...etfinity Manager database support see Netfinity Manager database support on page 38 c The Netfinity Manager folder also contains a Netfinity Database Administration object You can use Netfinity Databa...

Страница 64: ...ystems with certain system configurations These services are Alert on LAN Configuration available only on systems running Windows 95 or later or Windows NT 4 0 or later Capacity Management available o...

Страница 65: ...alert as well as any text that was generated and any action taken by the Alert Manager Individual or multiple alerts can be selected from the log and printed for later reference or deleted once proble...

Страница 66: ...o and from remote Netfinity Manager systems on the network Power On Error Detect The Power On Error Detect service can warn you immediately when a remote Netfinity Manager system has start up problems...

Страница 67: ...een View The Screen View service takes a snapshot of the system graphic display or any remote system running Netfinity Manager or Client Services for Netfinity Manager and displays it on the screen Th...

Страница 68: ...ured alerts Data is continually collected from the time the system starts A sophisticated data handling technique is used to weigh the individual values average concurrent samples and post single valu...

Страница 69: ...TFBASE EXE includes a parameter WAIT that you can use to specify the number of seconds that NETFBASE EXE will wait before starting During Netfinity Manager installation the Netfinity Manager Network I...

Страница 70: ...this directory README SCO Client Services for Netfinity Manager for SCO UnixWare Read Me Text file that contains installation and setup information for Client Services for Netfinity Manager for SCO U...

Страница 71: ...irectory After an installation source directory has been created use a response file and the Netfinity Manager installation program command line parameters The Netfinity Manager installation program s...

Страница 72: ...Version 2 Do not remove this comment line Netfinity Manager Installation Manager 16900 Advanced System Management Support ServProc 450 Capacity Manager Enhancement CapMgt 5600 Remote Workstation Cont...

Страница 73: ...is valid for a given target machine In most cases it should be the reserved string NULL The easiest way to customize an installation is to simply put a semicolon in front of any service that you want...

Страница 74: ...60 IBM Netfinity 5100 User s Reference Netfinity Manager...

Страница 75: ...100 server The orange color on components and labels in your server identifies hot swap components This means that you can install or remove the component while the system is running provided that you...

Страница 76: ...illustration shows the locations of major components in your server Note The illustrations in this document might differ slightly from your hardware Terminator card Microprocessor Memory module Power...

Страница 77: ...entifies system board connectors for user installable options Note The illustrations in this document might differ slightly from your hardware PCI slot 5 64 bit 33 MHz J44 PCI slot 4 64 bit 33 MHz J39...

Страница 78: ...s Note The illustrations in this document might differ slightly from your hardware SCSI channel B J29 SCSI channel A J17 Main power J4 Power signal J51 DASD SCSI system management J5 Power system mana...

Страница 79: ...ing illustration identifies system board connectors for external devices Note The illustrations in this document might differ slightly from your hardware Parallel port J22 Video Advanced System Manage...

Страница 80: ...shown in the illustration are reserved For normal operation of the system no jumpers should be installed on any of the jumper blocks See Recovering BIOS on page 145 for information about the boot bloc...

Страница 81: ...r on password if one is set 7 Reserved The default setting is Off 6 Clock frequency selection The default setting is Off When On sets the host bus speed to 100 MHz When Off the host bus speed is 133 M...

Страница 82: ...2 Power supply 2 failure PS3 Power supply 3 failure NON Non redundant power OVER Overspec The system has exceeded the power capabilities of the installed power supply units NMI Non maskable interrupt...

Страница 83: ...ails about installing or removing a hot swap component see the information provided in this chapter The blue color on components and labels identifies touch points where a component can be gripped a l...

Страница 84: ...ove jewelry such as bracelets rings necklaces and loose fitting wrist watches Remove items from your shirt pocket such as pens or pencils that could fall into the server as you lean over it Take care...

Страница 85: ...e informazioni sulla sicurezza Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften Les heftet om sikkerhetsinformasjon Safety Information f r du installerer dette prod...

Страница 86: ...es de instalar este producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r produkten Preden namestite ta izdelek preberite knji ico Varnostne informacije Inst...

Страница 87: ...cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the dev...

Страница 88: ...ery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove...

Страница 89: ...fting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more...

Страница 90: ...the information in Before you begin on page 69 2 If you are planning to install or remove any part other than a hot swap hard disk drive or hot swap power supply turn off the server and all attached d...

Страница 91: ...erver and all attached devices and disconnect all external cables and power cords 3 Release the left and right side latches and pull the server out of the rack enclosure until both slide rails lock No...

Страница 92: ...Unlock and open the server door 2 Locate the flange on the top edge of the door 3 Press down on the flange while pressing out on the door then lift the server door up and off the hinge Set the door as...

Страница 93: ...the slots and pull the bezel away from the server front Store the bezel in a safe place Working with adapters Workingwithadapters You can install up to five peripheral component interconnect PCI adapt...

Страница 94: ...ny of the PCI slots but you might want to install it in a 32 bit slot and use the 64 bit slots for 64 bit adapters Your server supports 5 0V and universal PCI adapters it does not support 3 3V adapter...

Страница 95: ...devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com 1 Review the s...

Страница 96: ...nstall the adapter a If necessary remove the adapter support bracket retaining clip b Carefully grasp the adapter by its top edge or upper corners and align it with the expansion slot on the system bo...

Страница 97: ...ver on page 101 Installing internal drives Installinginternal drives Different types of drives allow your system to read multiple types of media and store more data Several types of drives are availab...

Страница 98: ...djacent to the hot swap drive bays Tower model Rack model Non hot swap bay A Non hot swap bay B Non hot swap bay C Non hot swap bay D SCSI ID 0 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 8 SCSI ID 9 Hot sw...

Страница 99: ...B and format 2 MB diskettes to 1 44 MB Bays A and B come without a device installed These bays are for 5 25 inch half high removable media drives such as tape backup drives You can combine bays A and...

Страница 100: ...the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the left side of the filler panel and pulling it away from the server Note If you are installing a...

Страница 101: ...erver has a RAID adapter installed refer to the information provided with the RAID adapter for information about adding a drive Replacing a drive in a hot swap bay You do not have to turn off the serv...

Страница 102: ...sition perpendicular to the drive and pull the hot swap drive assembly from the bay 5 Install the hard disk drive in the hot swap bay a Ensure the tray handle is open that is perpendicular to the driv...

Страница 103: ...it with another 2 The illustrations in this document might differ slightly from your hardware To install a non hot swap drive 5 25 inch removable media in one of the non hot swap bays 1 Read the info...

Страница 104: ...with the guide rails in the drive bay 9 Push the drive into the bay until it clicks into place 10 If the drive is an IDE device Make sure the drive is not a hard disk drive Plug a connector on the IDE...

Страница 105: ...connector on the system board or to an optional SCSI adapter as appropriate See System board internal cable connectors on page 64 for the location of the SCSI connectors See also SCSI ports on page 11...

Страница 106: ...ur server 3 Installing or removing DIMMs changes the configuration information in the server Therefore after installing or removing a DIMM you must save the new configuration information by using the...

Страница 107: ...rograms can distribute the processing load between the microprocessors This enhances performance for database and point of sale applications integrated manufacturing solutions and other applications N...

Страница 108: ...ew microprocessor is shipped in you will need to install it again if you ever remove the microprocessor and do not replace the microprocessor 4 Install the microprocessor a Touch the static protective...

Страница 109: ...nt might differ slightly from your hardware Filler panels To maintain proper airflow keep filler panels in place on empty power supply bays Power supply bay 1 If you install an optional power supply i...

Страница 110: ...add a second power supply which gives redundancy and will make the power supplies hot swappable You can also add a third power supply for additional capacity After you install a power supply verify t...

Страница 111: ...cable restraint bracket 5 Plug the power cord into a properly grounded electrical outlet 6 Verify that the DC Power light and AC Power light on the power supply are lit indicating that the power supp...

Страница 112: ...nformation panel on the front of the server also will be on See Operator information panel on page 9 for the location and contents of the operator information panel b If the NON LED is not lit you hav...

Страница 113: ...he power cord for the power supply into the power cord connector 6 Verify that the AC Power light and DC Power light are lit indicating that the power supply is operating correctly 7 If you turned the...

Страница 114: ...Remove the cover See Removing the cover door and bezel on page 76 for details 4 Determine which fan assembly to replace by checking the LED on each fan a lit LED indicates the fan to replace 5 Remove...

Страница 115: ...n this document might differ slightly from your hardware To install the server left side cover 1 Align the cover with the left side of the server about 25mm 1inch from the front of the server place th...

Страница 116: ...f the server 2 Press the top of the bezel toward the server until it clicks into place To install the server door 1 Set the door on the bottom hinge 2 Press the flange downward while pressing the top...

Страница 117: ...he server top cover 1 Align the top cover with the top of the server about 25mm 1inch from the front of the server the flanges on the left and right sides of the cover should be on the outside of the...

Страница 118: ...te The illustrations in this document might differ slightly from your hardware To install the bezel 1 Place the tabs on the left side of the bezel in the slots at the left front of the server 2 Press...

Страница 119: ...to connect it to the server Note If you are attaching a SCSI device see SCSI ports on page 111 for SCSI ID and cabling information I O connector locations I Oconnectorlocations The following illustrat...

Страница 120: ...ogram to configure the parallel port as bidirectional that is so that data can be both read from and written to a device In bidirectional mode the server supports the ECP and EPP modes To view or chan...

Страница 121: ...1 4 I O Data 2 Data 2 5 I O Data 3 Data 3 6 I O Data 4 Data 4 7 I O Data 5 Data 5 8 I O Data 6 Data 6 9 I O Data 7 Data 7 10 I ACK ACK 11 I BUSY WAIT 12 I PE paper end PE paper end 13 I SLCT select SL...

Страница 122: ...select Devices and I O Ports then press Enter Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must enter the administrator pass...

Страница 123: ...ub to connect the devices The hub provides multiple connectors for attaching additional external USB devices USB technology provides up to 12 megabits per second Mbps speed with a maximum of 127 exter...

Страница 124: ...mouse or other pointing device The following table shows the pin number assignments for the auxiliary device connector on the rear of your server Pin I O Signal 1 I O Data 2 N A Reserved 3 N A Ground...

Страница 125: ...ce Cyclic redundancy checking CRC instead of the usual parity checking to significantly improve data reliability An active terminator on the system board for SCSI bus termination A SCSI cable connects...

Страница 126: ...your server operates properly Setting SCSI IDs Each SCSI device connected to a SCSI controller must have a unique SCSI ID This ID enables the SCSI controller to identify the device and ensure that dif...

Страница 127: ...45 Data 5 12 Data 6 46 Data 6 13 Data 7 47 Data 7 14 Data P 48 Data P 15 Ground 49 Ground 16 DIFFSENS 50 Ground 17 Term power 51 Term power 18 Term power 52 Term power 19 Reserved 53 Reserved 20 Groun...

Страница 128: ...an optional redundant network interface card NIC adapter that you can install in your server If you install this NIC adapter and connect it to the same logical segment as the primary Ethernet control...

Страница 129: ...he device driver by using the following command LOAD d path PCNTNW LAN PRIMARY x SECONDARY y where d and path are the drive and path where the driver is located and x and y are the PCI slot numbers wh...

Страница 130: ...stem Management Processor If you install the Advanced System Management Interconnect cable option it provides two additional ports which are used for the RS 485 function These two ports use a dual RJ...

Страница 131: ...he power cables and mouse and keyboard cables through the cable restraint bracket on the rear of the server Note The illustrations in this document might differ slightly from your hardware Additionall...

Страница 132: ...18 IBM Netfinity 5100 User s Reference Cabling the server Routing cables through cable management assembly Note The illustrations in this document might differ slightly from your hardware Cable straps...

Страница 133: ...age 146 for more information Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary meth...

Страница 134: ...pport No No Yes Yes Yes Check all cables for loose connections and verify that all optional devices you installed are on the Server Proven list You can view the Server Proven list at http www ibm com...

Страница 135: ...ve beeps another pause and four more consecutive beeps The possible types of beep codes that your server might emit include the following No beeps If no beep occurs after your server completes POST th...

Страница 136: ...ller call for service If you are using an optional video adapter replace the failing video adapter One long and two short beeps A video I O adapter ROM is not readable or the video subsystem is defect...

Страница 137: ...Keyboard controller test has failed 2 2 3 CMOS power failure and checksum checks have failed 2 2 4 CMOS configuration information validation has failed 2 3 2 Screen memory test has failed 2 3 3 Scree...

Страница 138: ...ff or resetting the server might cause this problem Action Start the Configuration Setup Utility program and verify that all settings are correct Use the Cache Control selection in the Advanced Setup...

Страница 139: ...erver until you replace the battery However you must run the Configuration Setup Utility program and set the time and date and other custom settings each time you turn on the server 162 A change in de...

Страница 140: ...dditional information on the memory error If the problem persists call for service 175 A vital product data VPD error occurred Action Call for service 176 177 178 A security hardware error occurred Ac...

Страница 141: ...DIMM call for service If the memory tests do not fail call for service 3 If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the me...

Страница 142: ...use or other pointing device turn off the server and disconnect that device Wait at least 5 seconds then turn on the server If the error message goes away replace the device 602 Invalid diskette boot...

Страница 143: ...at the cable to the operator information panel is connected If the problem persists call for service 1302 Cable to Power and Reset pushbuttons not detected Action Make sure that the cable to the Power...

Страница 144: ...ation Setup menu Go to step 3 No Follow the instructions on the screen to add the drive then save the changes and exit the Configuration Setup menu Restart the server 3 Is an operating system installe...

Страница 145: ...ointing device If the POST error message reappears run the diagnostic tests to isolate the problem If the diagnostic tests do not find a problem and the POST error message remains call for service 000...

Страница 146: ...I adapter might be defective Call for service 00180400 A PCI adapter has requested a memory address that is not available Action If all memory addresses are being used you might need to remove an adap...

Страница 147: ...date the system BIOS to a level that supports the microprocessors installed in the server 01298102 The update data for processor 2 is incorrect Action Update the system BIOS to a level that supports t...

Страница 148: ...x problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than...

Страница 149: ...fy the validity of the information text message is the diagnostic message that indicates the reason for the problem Text messages The diagnostic text message format is as follows Function Name Result...

Страница 150: ...for service b The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server c If you run the diagnostic programs with no mouse attached to your server you w...

Страница 151: ...re that your server has the latest levels of BIOS Advanced System Management Processor ServeRAID and diagnostics microcode installed Code Function Result Text message Action 001 Core system Failed Pro...

Страница 152: ...n internal error where n is the slot number of the failing adapter Logical drive m on adapter in slot n where m is the number of the failing logical drive and n is the slot number of the adapter On s...

Страница 153: ...e test again If the problem persists call for service Processor in socket id xyz is installed but not functioning where xyz identifies the microprocessor that is causing the error message Microprocess...

Страница 154: ...If the problem remains call for service VRM corresponding to Microprocessor in socket id xyz is not installed where xyz identifies the microprocessor whose VRM is causing the error message Install a...

Страница 155: ...eat the failing DIMM 2 If the problem remains replace the DIMM If the problem persists call for service Test setup error Corrupt BIOS in ROM If your server does not have the latest level BIOS installe...

Страница 156: ...re problem associated with microprocessor in socket id xyz where xyz identifies the microprocessor that is causing the error message Failed Microprocessor in socket ID xyz where xyz identifies the mic...

Страница 157: ...ber The unload eject test failed for device n on adapter m where n is the number of the device and m is the adapter number The unload eject push button test failed for device n on adapter m where n is...

Страница 158: ...operly attached to the server 2 If the problem remains replace the modem If the problem persists call for service PCI modem detected but not enabled 1 Change the configuration to enable the modem 2 If...

Страница 159: ...your server contains a protected area that cannot be overwritten The recovery boot block is a section of code in this protected area that enables the server to start up and to read a flash diskette Th...

Страница 160: ...on one or more LEDs inside the server or on the power supplies will be on Use the light path diagnostics to identify the type of error that occurred Light path diagnostics You can use the light path d...

Страница 161: ...a DC power problem Possible causes 1 The Power Control button on the front of the server is in the Off position Action Press the Power Control button to start the server 2 The power supply has failed...

Страница 162: ...has failed Replace power supply 1 PS2 Power supply 2 has failed Replace power supply 2 PS3 Power supply 3 has failed Replace power supply 3 NON Power supply redundancy has been lost Note This LED will...

Страница 163: ...croprocessors has failed or a microprocessor is installed in the wrong connector 1 Check the microprocessor failure LEDs on the system board 2 If a microprocessor failure LED is on make sure the micro...

Страница 164: ...he problem persists replace the VRM If the problem still persists have the system serviced DASD1 SCSI channel A has failed This is the SCSI channel for the hot swap hard disk drives 1 If an amber LED...

Страница 165: ...ice Device Suggested action CD ROM drive Verify that 1 The primary IDE channel is enabled in the Configuration Setup Utility program 2 All cables and jumpers are installed correctly 3 The correct devi...

Страница 166: ...Verify that the mouse or pointing device cable is securely connected and the device drivers are installed correctly 2 Try using another mouse or pointing device If the problem remains call for servic...

Страница 167: ...call for service Wavy unreadable rolling distorted screen or screen jitter If the monitor self tests show the monitor is OK consider the location of the monitor Magnetic fields around other devices su...

Страница 168: ...f the failing option is a SCSI option verify that 1 The cables for all external SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated cor...

Страница 169: ...is port does not appear in the Configuration Setup Utility program menus it can be configured using Netfinity Manager 2 The serial port adapter if you installed one is seated properly If the problem s...

Страница 170: ...connector cable or hub Software problem To determine if problems are caused by the software verify that 1 Your server has the minimum memory requirements needed to use the software For memory requirem...

Страница 171: ...ch operating system you are using see the Ethernet controller device driver README file Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to 1...

Страница 172: ...stics on the LEDs The function of this LED can be changed by device driver load parameters If necessary remove any LED parameter settings when you load the device drivers Data is incorrect or sporadic...

Страница 173: ...ct parameter keyword Action Reload the driver using the correct keyword PCNTNW NW 054 The adapter did not respond to the initialization command Explanation The adapter did not respond when the driver...

Страница 174: ...es not share an IRQ with any other device PCNTNW NW 075 The Multiple Link Interface Driver MLID cannot be registered with the Link Support Layer LSL Explanation An error occurred while the driver was...

Страница 175: ...hat the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTNW NW 165 The device was not found at...

Страница 176: ...the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTND 16 PCI scan specified device not found...

Страница 177: ...s already in use by another Ethernet controller or device Action Remove the I O address setting in the PROTOCOL INI file PermaNet Server No Secondary Adapter Found Grouping Mode is disabled Explanatio...

Страница 178: ...tings pnt0 7 Cannot allocate memory for the adapter during reset Please check your Streams parameters Explanation The system is out of Streams memory blocks Action Use the CRASH utility to increase th...

Страница 179: ...he IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 21 add_intr_handler faile...

Страница 180: ...isposed of in a proper manner To order replacement batteries call 1 800 772 2227 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM re...

Страница 181: ...s you slide it from the socket c Use your thumb and index finger to pull the battery from under the battery clip d Ensure that the battery clip is touching the base of the battery socket by pressing g...

Страница 182: ...rmation If you need help service technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you For example IBM maintain...

Страница 183: ...2227 in the U S for hardware product assistance covered under the terms of the IBM hardware warranty See Getting help by telephone on page 172 for HelpCenter telephone numbers in other countries The f...

Страница 184: ...read the information in any README files that come with your software Most computers operating systems and application programs come with documentation that contains troubleshooting procedures and ex...

Страница 185: ...ervices Online information services provide assistance through question and answer message areas live chat rooms searchable databases and more Technical information is available on a wide range of top...

Страница 186: ...arts In addition if you purchased an IBM PC Server or IBM Netfinity Server you are eligible for IBM Start Up Support for 90 days after installation This service provides assistance for Setting up your...

Страница 187: ...non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and name might v...

Страница 188: ...ems In addition many popular non IBM adapters and network interface cards are supported This service includes all of the features of the Enhanced PC Support Line plus Installing and configuring client...

Страница 189: ...rvice If your warranty provides for on site service you can upgrade to premium on site service 4 hour average on site response 24 hours a day 7 days a week You also can extend your warranty Warranty a...

Страница 190: ...176 IBM Netfinity 5100 User s Reference Getting help service and information...

Страница 191: ...mplate shows where to place the clip nuts or cage nuts when installing your server in a rack Rack Mounting Template BACK Rack Mounting Template FRONT P N 09N8206 Printed in the U S A Slide rail Rear L...

Страница 192: ...ions to prevent the rack from overloading the power outlets when you install multiple devices in a rack The following is a list of items shipped in your rack installation kit If any items are missing...

Страница 193: ...l to the rack left front of rack shown here Repeat this step for the other slide rail A 6 A A 3 A 5 B A Fully extend the slide rails out of the rack Lift the server above the rails then rest the rack...

Страница 194: ...er Refer to your server documentation to complete the installation Store these instructions in the binder that comes with your server Route all the cables through the cable management assembly as show...

Страница 195: ...nly to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combinatio...

Страница 196: ...UCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machin...

Страница 197: ...o IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used part...

Страница 198: ...ountry where service is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specificat...

Страница 199: ...etion When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed item...

Страница 200: ...or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its su...

Страница 201: ...Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is ad...

Страница 202: ...refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The sec...

Страница 203: ...s Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to t...

Страница 204: ...ose Web sites is at your own risk Edition Notice INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LI...

Страница 205: ...for the new century This IBM PC product cannot prevent errors that might occur if software you use or exchange data with is not ready for the Year 2000 IBM software that comes with this product is Ye...

Страница 206: ...r accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk d...

Страница 207: ...al Apparatus ICES 003 of the Department of Communications Avis de conformit aux normes du minist re des Communications du Canada Cet appareil num rique respecte les limites de bruits radio lectriques...

Страница 208: ...A certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts F...

Страница 209: ...vakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain...

Страница 210: ...196 IBM Netfinity 5100 User s Reference Product warranties and notices...

Страница 211: ...ation panel installing options 61 L LEDs diagnostic panel 68 rear of server 7 Lights See LEDs logs error 119 133 event 119 133 M major components 61 memory configuration changes 92 specifications 2 me...

Страница 212: ...6 T trademarks 191 troubleshooting 119 troubleshooting charts 151 turning off the server 8 turning on the server 7 U United States electronic emission Class A notice 192 United States FCC Class A noti...

Страница 213: ......

Страница 214: ...IBM Part Number 19K0807 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SC19 K080 70 07SC19K08070 19K0807 0419K0807...

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