RS-232
hex
dump
To
enable
hex
dump
mode
for
the
printer,
press
and
hold
the
both
buttons
while
the
printer
is
powered
on.
To
exit,
power
OFF
or
reset
the
printer.
Resetting
the
printer
-
offline
1.
Press
and
hold
both
buttons
(Customer
Receipt
Feed
button
and
Document
Feed
button)
to
enter
offline
mode.
Release
both
buttons
when
the
Printer
Ready
indicator
begins
to
blink.
2.
Open
the
customer
receipt
cover,
then
close
it.
The
printer
resets.
Electronic
journal
dump
Note:
Electronic
journal
data
must
be
formatted
and
stored
as
printed
lines
for
the
journal
data
to
be
printed
in
readable
format.
1.
Press
and
hold
both
the
Customer
Receipt
Feed
button
and
the
Document
Feed
button
to
enter
offline
mode.
2.
Release
both
buttons
when
the
Printer
Ready
indicator
begins
to
blink.
3.
Press
and
release
both
buttons.
Problem
determination
Any
problems
that
arise
with
a
SureMark
printer
are
either
software
errors
or
hardware
failures.
This
section
contains
information
to
help
you
determine
the
cause
of
a
problem
and
how
to
solve
it.
If
the
SureMark
printer
fails,
use
Table
3
to
identify
and
report
the
problem.
Follow
the
procedures
described
in
the
table.
If
you
cannot
identify
and
solve
the
problem,
call
your
service
representative.
Table
3.
Troubleshooting
–
Models
TI1,
TI2,
TI3,
TI4,
TI8,
TG3,
and
TG4
If
the
problem
is...
Here’s
what
to
do...
Printer
ready
indicator
is
OFF.
v
If
connected
to
a
system
using
the
RS-485
communication
port,
check
that
the
system
is
powered
ON
and
cable
7
is
connected.
v
If
using
the
RS-232
communication
port
or
a
USB
port
with
a
power
brick,
check
that
the
brick
power
supply
is
connected
to
the
printer
and
plugged
into
an
ac
power
source.
v
If
using
USB
communication
with
a
powered
USB
cable,
check
that
the
system
is
powered
ON.
Printer
ready
indicator
is
blinking.
v
Check
that
the
customer
receipt
station
has
paper
loaded
correctly.
Close
the
cover
and
push
the
Customer
Receipt
Feed
button
to
feed
a
small
amount
of
paper.
v
Check
the
document
insert
station
printhead
and
paper
path
for
any
obstructions.
v
Check
that
the
paper
and
ribbon
covers
are
closed.
Checks
not
flipping
Go
to
“Clearing
jams
in
the
check
flipper
area”
on
page
55.
Checks
not
reading
Go
to
“MICR
read
head
cleaning”
on
page
57
or
“Document
scanner
cleaning
(Model
TI8)”
on
page
58
or
“Document
scanner
calibration
(Model
TI8)”
on
page
59.
Customer
receipt
station
is
feeding
paper,
but
is
not
printing.
v
Ensure
that
the
paper
roll
is
not
upside
down.
Go
to
“Paper
loading”
on
page
53.
v
Clean
the
printhead.
See
“Thermal
printhead
cleaning”
on
page
58.
August
24,
2004
66
SureMark
Printers
User’s
Guide
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