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Chapter 8. Getting help, service, and information

If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.

For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates. Some of these pages are:

http://www.ibm.com

Main IBM home page

http://www.ibm.com/pc

IBM Personal Computing

http://www.ibm.com/pc/support

IBM Personal Computing Support

http://www.ibm.com/pc/us/ibmpc

IBM Commercial Desktop PCs (U.S.)

http://www.ibm.com/pc/us/intellistation

IBM IntelliStation Workstations (U.S.)

http://www.ibm.com/pc/us/accessories

Options by IBM (U.S.)

http://www.ibm.com/pc/us/netfinity

IBM Netfinity Servers (U.S.)

You can select a country-specific Web site from these pages.

Help is also available from bulletin boards and online services, as well as by fax and
telephone. This section provides information about these sources.

Services available and telephone numbers listed are subject to change without
notice.

Service support

With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period,
you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.)
for hardware product assistance covered under the terms of the IBM Statement of
Limited Warranty. See “Getting help by telephone” on page 145 for HelpCenter
telephone numbers in other countries.

The following services are available during the warranty period:

Problem Determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.



Copyright IBM Corp. 1999

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Содержание 300GL Type 6275

Страница 1: ...Personal Computer Using Your Personal Computer PC 300PL Types 6862 and 6892 PC 300GL Types 6275 and 6285...

Страница 2: ......

Страница 3: ...Personal Computer Using Your Personal Computer PC 300PL Types 6862 and 6892 PC 300GL Types 6275 and 6285 IBM...

Страница 4: ...periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s descri...

Страница 5: ...5 Graphics subsystem 5 Audio subsystem 5 Ethernet support 6 Hard disk drive 6 CD ROM drive 6 Parallel port 6 Serial ports 7 Universal Serial Bus ports 7 IBM preinstalled software 7 Operating system su...

Страница 6: ...formation for network administrators 34 Settings that affect the startup procedure 35 Starting your computer over a network 36 Shutting down your computer 36 Using mouse features 37 Mouse basics 37 Us...

Страница 7: ...ting the date and time 67 Using a power on password 67 Using an administrator password 71 Setting the startup sequence 75 Setting remote administration 76 Setting power management features 76 Configur...

Страница 8: ...vice 142 Getting customer support and service 143 Using the World Wide Web 143 Using electronic support services 144 Getting information by fax 145 Getting help online 145 Getting help by telephone 14...

Страница 9: ...tices 165 Warranty Statements 165 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms 165 IBM Statement of Warranty Worldwide except Canada Puerto Rico Turk...

Страница 10: ...viii Using Your Personal Computer...

Страница 11: ...cles Remove all cables from devices Attach power cord to outlet First attach all cables to devices Electrical current from power telephone and communication cables is hazardous To avoid shock hazard c...

Страница 12: ...n IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those spec...

Страница 13: ...ble Dispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie IBM de type...

Страница 14: ...xii Using Your Personal Computer...

Страница 15: ...r 3 Arranging your workspace contains information about setting up your work area to optimize use of your computer Safety considerations are also discussed Chapter 4 Operating your computer contains i...

Страница 16: ...with cable specifications and error codes Appendix C Using the IBM Software Selections CD and the IBM Ready to Configure Utility Program CD describes features of the IBM Software Selections CD and th...

Страница 17: ...hard drive and on the IBM Ready to Configure Utility Program CD or the IBM Software Selections CD About Your Software This publication provided only with computers that have IBM preinstalled software...

Страница 18: ...xvi Using Your Personal Computer...

Страница 19: ...p or tower PC 300PL tower models have 6 drive bays 3 PCI slots and 3 ISA slots PC 300PL desktop models have 4 drive bays 2 PCI slots 1 ISA PCI slot and 1 ISA slot All PC 300PL models have an AGP slot...

Страница 20: ...on slots Some computers have a hard disk drive in bay 3 and a diskette drive in bay 4 If your computer has a CD ROM drive it is installed in bay 1 You can install an additional hard disk drive in bay...

Страница 21: ...300GL tower model comes with six bays and six expansion slots Some computers have a hard disk drive in bay 6 and a diskette drive in bay 4 If your computer has a CD ROM drive it is installed in bay 1...

Страница 22: ...helps speed the exchange of information between the microprocessor and system memory is standard on some models System memory If your computer contains an Intel Pentium II or Pentium III processor it...

Страница 23: ...e to change the video capabilities of your computer and your computer has an AGP connector you can use the AGP connector on the system board for installing a future AGP adapter This connection can sup...

Страница 24: ...ith an ultra wide SCSI small computer system interface hard disk drive These models have a SCSI adapter installed in one of the PCI expansion slots If your computer has an IBM preinstalled SCSI adapte...

Страница 25: ...echnology developed to add more diversity and capabilities to personal computers As a standard feature your computer has two USB ports so you can take advantage of new USB devices as they become avail...

Страница 26: ...2 Warp Connect 3 0 Windows 3 11 Windows for Workgroups 3 11 Windows NT 3 51 Diagnostic software If you have a problem with your computer IBM provides an easy to use diagnostic program that helps deter...

Страница 27: ...ote administration Asset ID support PL models only IBM System Management Tools For information on settings for these features refer to Using Universal Manageability features on page 48 Asset security...

Страница 28: ...omputer is designed to make upgrading and servicing your computer easier Cable connections for standard devices are located on the riser card This arrangement helps to eliminate cable tangle and clutt...

Страница 29: ...dition you can easily change monitor settings to reduce or eliminate flicker and jitter and you can adjust the angle of the keyboard to make typing more comfortable With some models a keyboard extende...

Страница 30: ...occupied drive bays can be used for installing additional devices such as hard disk and other drives The following illustration shows the drive bays in the desktop model 3 5 Inch Bay 3 5 Inch Diskette...

Страница 31: ...or Optional Drive 5 25 Inch CD ROM Drive Standard in some models 3 5 Inch Bay for Optional Drive The PC 300GL tower model has six expansion slots One or more of these slots might be occupied depending...

Страница 32: ...al connectors for the desktop and tower models are shown below Desktop model The following illustration shows the location of the external connectors on the rear of the desktop model 2 2 1 Monitor USB...

Страница 33: ...LED Note Models equipped with a SCSI adapter have an external connector for connecting SCSI devices See the SCSI documentation provided with your computer for more information Service and support You...

Страница 34: ...esponse Ultra DMA CD ROM drive High speed IDE CD ROM drive standard in some models Mouse Two button Network connection some models only Intel 10 100 Ethernet Wake on LAN DHCP and RPL support Graphics...

Страница 35: ...Some models might have an AGP 2X Matrox Millennium G200 SR 9 with S3 Savage4 adapter or other AGP video adapter Keyboard 104 key keyboard Audio subsystem Integrated Crystal 4235 audio subsystem SoundB...

Страница 36: ...use Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 245 Btu hr 70 watts Maximum configuration 700 Btu hr 204 watts Airflow Approximately 0 56 cubic met...

Страница 37: ...al units Btu per hour Minimum configuration 245 Btu hr 70 watts Maximum configuration 969 Btu hr 285 watts Airflow Approximately 0 56 cubic meters per minute 20 cubic feet per minute Acoustical noise...

Страница 38: ...20 Using Your Personal Computer...

Страница 39: ...ptions such as memory or an adapter Refer to Installing Options in Your PC for option installation instructions Important Be sure that you set up any additional devices according to the manufactures i...

Страница 40: ...up the computer Tower Model 2 2 1 1 Mouse 1 Monitor 2 Keyboard 3 Serial device modem 4 USB port 5 Parallel printer 6 Ethernet 7 Audio Microphone Line in Line out 8 Power cord 9 22 Using Your Personal...

Страница 41: ...ds into properly grounded electrical outlets When the power cord is first plugged in the computer powers on for a few seconds then powers off This is normal operation In some circumstances the compute...

Страница 42: ...up the computer desktop model 2 2 1 1 Mouse 2 Monitor 3 Keyboard 4 Serial device modem 5 USB port 6 Parallel printer 7 Ethernet 8 Audio microphone line in line out 9 Power cord 24 Using Your Personal...

Страница 43: ...ds into properly grounded electrical outlets When the power cord is first plugged in the computer powers on for a few seconds then powers off This is normal operation In some circumstances the compute...

Страница 44: ...rviced To locate these numbers and record this information see Appendix A Computer records on page 151 See Related publications on page xv for sources of other information about your computer For info...

Страница 45: ...and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor...

Страница 46: ...using a soft cloth moistened with a nonabrasive liquid glass cleaner Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The mo...

Страница 47: ...wering on the computer The lights are status indicators that tell you when a certain function such as the diskette drive is in use Note If your computer has a preinstalled CD ROM drive controls and st...

Страница 48: ...appens hold the power switch down for approximately 5 seconds and the computer will then power off Power on light This status indicator lights when you turn on your computer Hard disk drive light When...

Страница 49: ...ollowing actions occur 2 The video BIOS is initialized The IBM logo appears on the screen The power on self test POST is performed If POST detects a problem you hear multiple beeps or no beep and an e...

Страница 50: ...ns occur 3 The video BIOS is installed The IBM logo appears on the screen The power on self test POST is performed If POST detects a problem you hear multiple beeps or no beep and an error message app...

Страница 51: ...IBM LANClient Control Manager see Information for network administrators on page 34 With the preset startup sequence when you start your computer with the Ethernet cable attached and no startup diske...

Страница 52: ...ad which you can select instead of DHCP for the network startup of the integrated Ethernet For more information see Built in network protocols on page 51 Information for network administrators IBM LAN...

Страница 53: ...than expected because of basic input output system BIOS shadowing in random access memory RAM If POST finishes without detecting any problems the first screen of your operating system or application...

Страница 54: ...tem has shut down If you are not using this feature you must manually turn off the computer by pressing and releasing the power switch Important Please observe the following If you plan to restart you...

Страница 55: ...a little practice the mouse movements will become more natural To set up the mouse place the mouse beside the keyboard on a flat surface or mouse pad A mouse pad is a flat smooth foam rubber pad avai...

Страница 56: ...you can use to point and select objects on the screen The ScrollPoint Mouse also provides a mini stick navigator that you can use to scroll in any direction without using scroll bars This feature is p...

Страница 57: ...ce such as a CD player or stereo to your computer so that the signals can be recorded on the computer Use the audio mixer software provided in your operating system to set the input level accordingly...

Страница 58: ...a CD ROM drive Do not place the drive where there is High temperature High humidity Excessive dust Excessive vibration or sudden shock An inclined surface Direct sunlight Do not insert any object oth...

Страница 59: ...drive Do not manually force the tray open 2 Place the disk in the tray with the label facing up 3 Close the tray by pressing the Eject Load button or by gently pushing the tray forward When the tray...

Страница 60: ...oned desktop model is placed on its side In order to load a CD into the drive securely you must use the specific support mechanisms such as extendable tabs or a support wire provided with the drive Th...

Страница 61: ...the spring tab When the wire is inserted correctly it is parallel to the edge of the tray and approximately 20 mm 0 75 in in from the outside edge 6 Because of the spring tab you can lift the support...

Страница 62: ...ded tabs and hold the CD in place 4 Close the tray by pressing the Eject Load button or by gently pushing the tray forward When the tray is closed the indicator light on the front of the drive will ac...

Страница 63: ...bs and hold the CD in place 4 Close the tray by pressing the Eject Load button or by gently pushing the tray forward When the tray is closed the indicator light on the front of the drive will activate...

Страница 64: ...as video graphics array VGA At the same time SVGA supports all standard VGA modes To get the best possible image on your screen and to reduce flicker you might need to reset the resolution and refresh...

Страница 65: ...vantage of the video controller in your computer some operating systems and application programs require custom software known as video device drivers These device drivers provide support for greater...

Страница 66: ...s additional hardware or software supplied by IBM or other manufacturers might be required IBM Universal Manageability tools streamline and automate PC systems management and support tasks such as ass...

Страница 67: ...ad this software visit http www ibm com pc us desktop lccm System Migration Assistant SMA System Migration Assistant SMA delivers wizard like functionality to help administrators remotely transfer con...

Страница 68: ...ing a DMI browser DMI browsers are provided by all major operating systems and all major LAN management packages including TME 10 NetFinity and Intel LANDesk System management controller Note The foll...

Страница 69: ...computer should be configured for your specific network environment Asset ID capability Note The following information is for PC 300PL models only For the latest information on personal computer secur...

Страница 70: ...BM PC System Monitor Instrumentation IBM Alert on LAN IBM SMART Reaction Client Intel LANDesk Client Manager 3 1 Note IBM Alert on LAN requires hardware support This support is provided with PC 300PL...

Страница 71: ...ed in Chapter 5 Using the Configuration Setup Utility program on page 61 Security U bolt Your computer supports the installation of a security U bolt that helps protect against the theft of the comput...

Страница 72: ...tor password in order to start up the computer For information on setting passwords see Chapter 5 Using the Configuration Setup Utility program on page 61 If you have installed IBM System Management T...

Страница 73: ...issued by the SMART hard disk drive For more information on SMART Reaction see IBM System Management Tools in the Overview section on the Software Selections CD or refer to About Your Software Virus...

Страница 74: ...system programs startup routine is completed the Remote Administration update utility is locked and cannot be unlocked until the computer is turned off and back on again and the administrator password...

Страница 75: ...or delete an administrator password protected by enhanced security do the following 1 Turn off all attached devices and the computer 2 Refer to Installing Options in Your Personal Computer for instruc...

Страница 76: ...Setup Utility program you had to disassemble the computer and replace modules or you had to replace the system board Now the system programs are stored in an EEPROM electrically erasable programmable...

Страница 77: ...Installing Options in Your Personal Computer for safety information and the cover removal procedure 3 Locate the row of eight switches on the system board See the label on the underside of the comput...

Страница 78: ...60 Using Your Personal Computer...

Страница 79: ...Product Data Devices and I O Ports Start Options Date and Time System Security Advanced Setup ISA Legacy Resources Power Management This chapter contains the following sections Starting and using the...

Страница 80: ...ve not set an administrator password the Configuration Setup Utility program menu appears on the screen If you have set an administrator password the Configuration Setup Utility program menu will not...

Страница 81: ...the keyboard Refer to the following table for the keys used to accomplish various tasks Note Active keys are displayed at the bottom of each screen not all of the above keys are active with every men...

Страница 82: ...ds complete the following steps 1 When you turn on the computer an error message indicating that a configuration change has occurred appears approximately 30 seconds after the memory count numbers sto...

Страница 83: ...ght have to press Esc several times to get back to the Configuration Setup Utility program menu 2 Before you exit from the Configuration Setup Utility program menu select Save Settings if you want to...

Страница 84: ...m Summary screen appears Depending on your model and configuration your screen might appear slightly different from the one shown here System Summary Processor Pentium III Processor speed 400 MHz7 Cac...

Страница 85: ...word feature deters unauthorized persons from gaining access to the information stored in your computer You do not need to set a power on password but doing so allows you to control who can use your c...

Страница 86: ...ing OS 2 do one of the following before enabling password prompt Off mode Set the CONFIG SYS file so the operating system does not stop on a device driver error To do this put the command PAUSEONERROR...

Страница 87: ...t that appears when you try to access the Configuration Setup Utility program If you type your power on password at this prompt you will be able to view limited information in the Configuration Setup...

Страница 88: ...On Password and follow the instructions on the screen 8 Press Esc twice to return to the Configuration Setup Utility program menu 9 Before you exit from the program select Save Settings from the Confi...

Страница 89: ...onsible for maintaining the settings of several computers you might want to set an administrator password When you set an administrator password a password prompt appears each time you try to access t...

Страница 90: ...a component that is protected by asset security is removed and the computer is powered on a POST message notifies you of the removal Examples of such components are system memory modules and the micr...

Страница 91: ...the program on page 62 2 Select System Security from the Configuration Setup Utility program menu 3 Select Administrator Password 4 Type your password and press Down Arrow 5 Type your password again 6...

Страница 92: ...ot protected by enhanced security For information on lost or forgotten passwords that are protected by enhanced security refer to Erasing a lost or forgotten administrator password protected by enhanc...

Страница 93: ...ation Setup Utility program see Starting and using the program on page 62 2 Select Start Options from the Configuration Setup Utility program menu 3 Select Startup Sequence from the Start Options menu...

Страница 94: ...it from the Configuration Setup Utility program press Esc and follow the instructions on the screen Setting power management features Your computer comes with built in energy saving capabilities Power...

Страница 95: ...to Low Power With this option you can specify the amount of time that the computer must be inactive before Power Management options begin to take affect You can select from 5 minutes to 1 hour System...

Страница 96: ...s on the screen Setting Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that automatically turn your computer on Y...

Страница 97: ...ent PCI Wake Up If enabled this setting allows your system to power on in response to wake up requests from PCI devices that support this feature To set Automatic Power On features 1 Start the Configu...

Страница 98: ...es the amount of synchronous dynamic random access memory SDRAM Memory Type Indicates the type of memory such as nonparity or error checking and correction ECC Video Controller Indicates the type of v...

Страница 99: ...re installed in the electrically erasable programmable read only memory EEPROM Boot Block Revision Level Indicates the revision level of the boot startup record that is flashed in at manufacturing Sys...

Страница 100: ...e this option to set the correct type Serial Port Setup Serial Port A Address Serial Port A IRQ Serial Port B Address Serial Port B IRQ The Serial Port Setup menu shows the addresses and interrupts fo...

Страница 101: ...EPP or Bidirectional In standard mode you are limited to write only unidirectional mode The extended modes are bidirectional and will increase the efficiency of your parallel port however the extende...

Страница 102: ...hows the selectable performance The performance indicates the speed at which the drive will transfer data To get better disk performance run IDE hard disk and CD ROM drives in High Performance mode If...

Страница 103: ...matically start the Configuration Setup Utility whenever a POST error occurs Select another option if you want the system to bypass the Configuration Setup Utility and use a different startup sequence...

Страница 104: ...e power on sequence This setting does not affect the behavior of these keys only the display of the options Power On Status This option lets you control whether or not power on status indicators such...

Страница 105: ...nd administrator passwords Item Description Enhanced Security If your model has the Enhanced Security feature this option on the System Security menu shows the current setting for enhanced security En...

Страница 106: ...On Password This options lets you set change or delete a power on password You can also set Password Prompt to On Off or Dual For additional information about the power on password see Using a power o...

Страница 107: ...e The Cache Control menu shows how much cache memory is installed and lets you enable or disable its use Cache memory is special buffer storage that holds frequently used instructions and data and wor...

Страница 108: ...on Plug and Play Control Set Device Node Address Decode Plug and Play Operating System The Plug and Play Control menu lets you change certain settings for Plug and Play devices Set Device Node When th...

Страница 109: ...r an available hexadecimal address Be sure to read the documentation that comes with your adapter You might need to make changes to the adapter to accommodate the selections you make for Memory Resour...

Страница 110: ...mple you might have to move jumpers or switches on the adapter or make changes to the software that comes with the adapter Interrupt Resources The Interrupt Resources menu lets you allocate interrupt...

Страница 111: ...ic configuration and power interface BIOS mode is enabled the operating system is allowed to control the power management features of your computer Not all operating systems support ACPI BIOS mode Ref...

Страница 112: ...hat automatically turn on your computer You must also select the startup sequence you want to use for the type of power on event selected If you select Automatic make sure Automatic Power On Startup S...

Страница 113: ...POST BIOS updates on the computer Integrated Ethernet 1 Devices and I O Ports 2 Ethernet Setup 3 Enabled or Disabled 4 Network Boot 5 DHCP or RPL You can also view the MAC address of the integrated Et...

Страница 114: ...d fourth startup devices Your model might not allow you to select four startup devices Serial Port Ring Detect 1 Power Management 2 Automatic Power On 3 Serial Port Ring Detect 4 Enabled or Disabled I...

Страница 115: ...up and press Enter 3 Select Processor Control and press Enter 4 Change the value for Processor Serial Number Access from Disabled to Enabled and press Enter 5 Save the settings exit the program and re...

Страница 116: ...98 Using Your Personal Computer...

Страница 117: ...and unusable Do not get the power switches or other controls wet Moisture can damage these parts and cause an electrical hazard Always disconnect a power cord by grasping the plug not the cord Cleani...

Страница 118: ...e computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse by moving it in the direction indicated by the arrow on the retain...

Страница 119: ...not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner Moving your comp...

Страница 120: ...3 Turn off the computer and all attached devices 4 Unplug the power cords from electrical outlets 5 Note where you have attached your cables to the rear of the computer then remove them 6 If you save...

Страница 121: ...e Using diagnostic tools Computer problems can be caused by hardware software or user error for example pressing the wrong key Using the diagnostic aids discussed in this chapter you might be able to...

Страница 122: ...ts that check the operation of the base computer This series of tests is called the power on self test POST Note If your computer starts but does not boot when you press the power switch do the follow...

Страница 123: ...er to the information that comes with the operating system or application program Diagnostic error messages Messages that appear if a hardware problem is detected by a diagnostic test program The mess...

Страница 124: ...you want to exit the Configuration Setup Utility program See the following Important text box for information on exiting the Configuration Setup Utility program without making any changes to current s...

Страница 125: ...Setup Utility press Esc and follow the instructions on the screen When you exit from the Configuration Setup Utility menu your new settings will be saved and your operating system will start automati...

Страница 126: ...sts in a DIMM See Diagnostic programs on page 136 If you cannot identify the defective DIMM in this way have the computer serviced 114 An adapter read only memory ROM error occurred Action Remove all...

Страница 127: ...f you added removed or changed the location of a device you must save the new configuration in the Configuration Setup Utility program Refer to the Important text box on page 64 for further informatio...

Страница 128: ...POST BIOS system programs Action 1 Obtain the latest POST BIOS flash update diskette image See Setting remote administration on page 76 update 2 Perform the POST BIOS flash update procedure If the pr...

Страница 129: ...nistrator password to clear this POST message If the message recurs and the cover has not been removed have the computer serviced 186 Security hardware control logic error The security data could eith...

Страница 130: ...2 No key is stuck 3 The keyboard cable is securely attached to the keyboard connector on the computer For the location of the keyboard connector refer to External connectors on page 14 Note If you hav...

Страница 131: ...uration error occurred Action 1 Verify that the Configuration Setup Utility program correctly reflects the number of diskette drives you have installed For instructions on using the Configuration Setu...

Страница 132: ...ng Options in Your Personal Computer For information about required interrupt resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on us...

Страница 133: ...tion Setup Utility program see Chapter 5 Using the Configuration Setup Utility program on page 61 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch se...

Страница 134: ...Configuration Setup Utility program see Chapter 5 Using the Configuration Setup Utility program on page 61 2 Make sure that switches on all ISA legacy adapters are set correctly For information about...

Страница 135: ...apters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memory addresses are being used by ISA legacy adapters you mi...

Страница 136: ...re that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all hardware interrupts are...

Страница 137: ...ke sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memory resources ar...

Страница 138: ...n page 61 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all I O a...

Страница 139: ...he ISA legacy adapters 3 If all memory addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make a memory address available to the Plug and Play adapter yo...

Страница 140: ...at switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all DMA addresses are being used...

Страница 141: ...iced 2462 A video configuration error occurred Action 1 Make sure the monitor signal cable is securely attached to the monitor connector For the location of the monitor connector refer to External con...

Страница 142: ...mbers indicate the sequence and number of beeps For example a 2 3 2 error symptom a burst of two beeps three beeps then two beeps indicates a memory module problem An x in an error message can represe...

Страница 143: ...progress or failure 3 1 1 Timer tick interrupt test failure 3 1 2 Interval timer channel 2 test failure 3 1 4 Time of day clock test failure 3 2 4 Comparing CMOS memory size against actual 3 3 1 Memor...

Страница 144: ...ng charts Remove the software or device you just added Run the diagnostic programs to determine if your computer is running correctly See Diagnostic programs on page 136 for information about diagnost...

Страница 145: ...h its label up and its metal shutter end first in the drive 5 The diskette contains the necessary files to start the computer the diskette must be startable 6 The diskette drive cable is properly inst...

Страница 146: ...locating the monitor be sure it is at least 75 mm 3 in from the diskette drives to prevent diskette drive read write errors c Turn on the monitor 2 An IBM monitor signal cable is properly connected to...

Страница 147: ...n monitor settings If this does not correct the problem have the monitor and computer serviced The monitor works when you turn on the system but goes blank when you start some application programs Ver...

Страница 148: ...ursor appears Have the computer serviced Wrong characters appear on the screen Have the computer serviced General Problems Action The computer does not start when you press the power switch Verify tha...

Страница 149: ...lems Action All or some keys on the keyboard do not work Verify that 1 The computer and the monitor are turned on 2 The keyboard cable is securely connected to the keyboard connector on the computer F...

Страница 150: ...he new configuration in the Configuration Setup Utility program See the Important text box on page 64 for instructions on saving the configuration If the problem persists run the memory test from the...

Страница 151: ...no conflicts For instructions refer to Chapter 5 Using the Configuration Setup Utility program on page 61 If the problem persists run the diagnostic programs See Diagnostic programs on page 136 for in...

Страница 152: ...ng adapters If the problem cannot be isolated and corrected have the computer serviced Serial Port Problems Action Serial port cannot be accessed Verify that 1 Each port is assigned a unique address n...

Страница 153: ...in the documentation that comes with your printer If the problem cannot be isolated and corrected have the computer and printer serviced Software Problem Action Is your software program OK To determin...

Страница 154: ...ssful in isolating a problem suspected to be hardware related This section contains instructions for Creating an IBM Enhanced Diagnostic diskette from the image on your hard disk Starting the program...

Страница 155: ...ware Selections CD This diagnostic program is designed specifically for the Windows operating environment and can be used only when Windows 98 or Windows 95 is active This program not only tests the h...

Страница 156: ...e from the IBM Ready to Configure Utility Program CD or the IBM Software Selections CD is in About Your Software 2 To run the program after it is installed select it from the Programs choice on the St...

Страница 157: ...Windows 3 1x Terminate and stay resident programs TSRs are loaded into memory and stay there so you can access them whenever you want If you are loading or using an application program and receive a m...

Страница 158: ...140 Using Your Personal Computer...

Страница 159: ...y Servers U S You can select a country specific Web site from these pages Help is also available from bulletin boards and online services as well as by fax and telephone This section provides informat...

Страница 160: ...ed Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX Identification of software problem sources...

Страница 161: ...Using the World Wide Web On the World Wide Web the IBM Personal Computing Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computi...

Страница 162: ...is available on a wide range of topics such as Hardware setup and configuration Preinstalled software OS 2 DOS and Windows Networking Communications Multimedia In addition the latest device driver up...

Страница 163: ...vers There might be a charge for this service depending on the request For more information about configuring your PC for Online Housecall In the U S call 1 800 772 2227 In Canada call 1 800 565 3344...

Страница 164: ...hours a day 7 days a week In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m 8 Country Telephone number Austria sterreich 1 546 585 075 Belgium Dutch Belgie 02 71...

Страница 165: ...or IBM marketing representative Purchasing additional services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware operating systems...

Страница 166: ...n technical support on a pay as you go basis you can use the 900 number support line The 900 number support line provides support for IBM PC products that are out of the warranty period To access this...

Страница 167: ...call 1 800 772 2227 In Canada call 1 800 465 7999 In all other countries contact your HelpCenter Warranty and repair services You can upgrade your standard hardware warranty service or extend the ser...

Страница 168: ...s and extensions In the U S call 1 800 426 4968 In Canada call 1 800 465 7999 In all other countries contact your IBM reseller or IBM marketing representative Ordering publications Additional publicat...

Страница 169: ...mputer which can be helpful if you decide to install additional hardware or if you ever need to have your computer serviced Serial numbers and keys Record and retain the following information Product...

Страница 170: ...ated by locksmiths If you lose them order replacement keys from the key manufacturer The key serial number and the address of the manufacturer are on a tag attached to the keys Anyone who has the key...

Страница 171: ...el Location Option description System memory DIMM 0 16 MB 32 MB 64 MB 128 MB DIMM 1 16 MB 32 MB 64 MB 128 MB DIMM 2 16 MB 32 MB 64 MB 128 MB Expansion slot 1 Expansion slot 2 Expansion slot 3 Expansio...

Страница 172: ...Table 1 Page 2 of 2 Device record for a desktop model Location Option description Audio connectors Bay 1 Bay 2 Bay 3 Bay 4 154 Using Your Personal Computer...

Страница 173: ...MB 128 MB Expansion slot 1 Expansion slot 2 Expansion slot 3 Expansion slot 4 Expansion slot 5 Expansion slot 6 AGP slot Microprocessor speed Monitor connector Mouse connector 2 button mouse ScrollPo...

Страница 174: ...Table 2 Page 2 of 2 Device record for a tower model Location Option description Audio connectors Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 156 Using Your Personal Computer...

Страница 175: ...an Ethernet network cable to the internal transceiver in your computer Attention The 10BASE T Ethernet and the 100BASE TX Fast Ethernet cabling in the network must be Category 5 or higher to meet var...

Страница 176: ...o make sure you have the correct wiring configuration for the adapter to the hub connection Some hubs require a crossover cable rather than a straight through cable Note that this LED will be on when...

Страница 177: ...the loopback test RPL ROM ERR 1 7 Media test failed check the cable Error 105 indicates that a power on diagnostic test performed by the Ethernet module did not execute correctly If this error messag...

Страница 178: ...ROM ERR 102 The integrated Ethernet controller could not be reset Action Make sure that the Ethernet controller is enabled in the BIOS If the problem persists have the system serviced RPL ROM ERR 103...

Страница 179: ...s not downloaded from the network Action No action is required E62 Cannot initialize controller E63 Cannot initialize controller E67 Cannot initialize controller E6d Cannot find boot protocol BOOTP se...

Страница 180: ...boot startup file name M44 Cannot ARP redirected BOOTP server M6f System is locked Press Ctrl Alt Del to restart M90 Cannot initialize controller for multicast address M91 MTFTP canceled by keystroke...

Страница 181: ...led in your computer You can use the CD to Install some products directly from the CD on models equipped with a CD ROM drive Create a local area network LAN image of the software products on the Softw...

Страница 182: ...ndows NT Workstation 4 0 or Windows 98 Click on the Windows Start button click on Run and then type e ibmsetup where e is the CD ROM drive letter Press Enter For Windows NT 3 51 or Windows 3 1 From th...

Страница 183: ...your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether...

Страница 184: ...NTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGA...

Страница 185: ...access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine whi...

Страница 186: ...following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contrac...

Страница 187: ...OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT P...

Страница 188: ...roprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production...

Страница 189: ...d use or consumption then none of the limitations in this paragraph apply PEOPLE S REPUBLIC OF CHINA Governing Law The following is added to this Statement The laws of the State of New York govern thi...

Страница 190: ...ova Poland Romania Russia Slovak Republic Slovenia and Ukraine The following terms apply to the country specified EGYPT Limitation of Liability The following replaces item 2 in this Section 2 as to an...

Страница 191: ...paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than item 1 unchanged 2 as to any other actual damage arising in all situations involving non perf...

Страница 192: ...rogram or service is not intended to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any funct...

Страница 193: ...software you use or exchange data with is not ready for the Year 2000 IBM software that comes with this product is Year 2000 Ready However software from other companies might come with this IBM PC pro...

Страница 194: ...e FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy a...

Страница 195: ...and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a...

Страница 196: ...FCC registration label is also provided You may attach the label to the exterior of the computer in which you install the IBM modem or you may attach the label to the external DAA if you have one Pla...

Страница 197: ...s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities...

Страница 198: ...emp chent pas la d gradation du service dans certaines situations Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le fournisseur La co...

Страница 199: ...SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use...

Страница 200: ...a Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Bru...

Страница 201: ...g workspace 27 asset security features 9 assistance 141 audio adapter 16 17 controller 5 features 39 ports 39 automatic power on modem ring detect 79 PCI wake up 79 automatic power on continued serial...

Страница 202: ...ection 55 date setting 67 DDC display data channel 47 Desktop Management Interface 50 device configuration error 109 device drivers video 47 DHCP 51 error messages 161 diagnostic charts 126 programs 8...

Страница 203: ...g 28 graphic subsystem 5 H hard disk drives adding 12 backing up 101 indicator light 30 location 12 13 maximum 6 power management 78 supported 6 16 17 help 141 home page IBM Personal Computer 141 home...

Страница 204: ...68 problems 131 serial port 38 68 unattended start mode 68 using 38 moving computer 101 N network management 48 updating POST BIOS from 58 network adapter 16 17 network and server startup support 145...

Страница 205: ...m solving 103 processor See microprocessor protecting data 55 publications ordering 150 R records device and feature 153 refresh rate 46 Remote Administration 58 76 remote program load 51 See also RPL...

Страница 206: ...ement Tools 52 T technical support fee 147 technical support remote 145 technical support warranty 145 telephone assistance 145 terminate and stay resident programs TSRs 139 time setting 67 trademarks...

Страница 207: ......

Страница 208: ...IBM Part Number 00N5979 Printed in U S A N5979...

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