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• You cannot access some options without a subscription. Contact your service provider for
more details. The touch screen responds slowly or improperly
3. If your device has a touch screen and the touch screen is not responding properly, try
the following:
• Remove any protective covers from the touch screen. Protective covers may prevent the
device from recognizing your inputs and are not recommended for touch screen devices.
• Ensure that your hands are clean and dry when tapping the touch screen.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is upgraded to the latest version.
• If the touch screen is scratched or damaged, take it to your local iBall Service Centre.
4. Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to
regain functionality
You can also perform a factory data reset. On
the Applications screen, tap Settings →
Accounts → Backup and reset → Factory data reset → Reset device →Erase everything.
5. Calls are being dropped
When you are in areas with weak signals or poor reception, you may lose your connection
to the network. Move to another area and try again.
6. Outgoing calls are not connected
• Ensure that you have pressed the Dial key.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialing.
7. Incoming calls are not connected
• Ensure that your device is turned on.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the incoming phone number.
8. Others cannot hear you speaking on a call
• Ensure that you are not covering the microphone of your headphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
• If the Mic is not working, take it to your local iBall Service Centre.
