OPERATION
18
Troubleshooting
If your shading is not operating correctly:
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First review the guide that came with your control device.
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Refer to the following troubleshooting procedures for specific solutions for your shading.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem
The headrail will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets so
that the locking lever on the installation bracket slides over the headrail.
If a PowerView
™
shading has a battery wand, check that the wand is not
interfering with the installation brackets.
Problem
PowerView only:
The shading does not operate when the manual control
button is pressed.
Solution
Check that the batteries in the wand or satellite battery pack are correctly
inserted and have not lost power.
Check that the battery wand, satellite battery pack, or DC power supply is
securely connected to the power cables and the cables are not pinched or
caught in the headrail or installation brackets.
Problem
PowerView only:
The shading does not respond to the remote.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside
the manual control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.
