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Troubleshooting

3004128-0001 Revision C

Problem

Possible Cause

Possible Solution

Terminal will not accept
incoming ISDN calls

The MSN programmed into the ISDN device
does not match the MSN programmed into the
terminal

Ensure the appropriate
MSN is programmed into
the ISDN device, see

User Guide

Ensure the appropriate
MSN is programmed into
the terminal, see ISDN
Section of

User Guide

Terminal will not make
outgoing ISDN calls

ISDN power sourcing is turned off

Terminal is not Registered with the Network.

Enable the ISDN power
sourcing from the BGAN
LaunchPad or ISDN web
UI page (unless the ISDN
device has a separate
power source).

Check the Properties page
in web UI to make sure
the unit is CS attached.

ISDN device does not operate
correctly

The ISDN device is trying to draw too much
power from the satellite terminal’s ISDN
interface

The device you are connecting is not an ISDN
device. It might be an Ethernet device that you
are accidentally connecting to the ISDN port.

Make sure that you don’t have both RJ-11 and
ISDN handsets connected at the same time.

Only connect an ISDN
device that draws less
than 70mA of current at
40V (equivalent power
2.8W)

Make sure you connect
only ISDN devices to the
ISDN port

Remove one of the
handsets and reboot the
terminal.

Terminal is connected to the
BGAN network, but cannot
obtain the requested Quality
of Service

Network temporarily not available

User tried to set up a 256 Kbps streaming
connection.

Retry again. If problem
persists, contact your
service provider.

The Inmarsat Network
only supports 256K for
Class 10 >45 degree look
angle and 128K
connections for Class 11
UT’s

Содержание 9450 Series

Страница 1: ...Hughes 9450 Series User Guide 3004128 0001 Revision C October 30 2012 ...

Страница 2: ...ort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a p...

Страница 3: ... 3 Terminal LED functionality 3 Using the Hughes 9450 5 Auto start configuration 5 Power up and the connection to the Internet 6 Connecting the terminal to the computer 7 Connecting by Ethernet 7 Power over Ethernet POE 7 Connecting by WLAN 8 WEP Security 8 Connecting by ISDN 9 Connecting by RJ 11 9 Coverage Map 10 Using the Web UI 11 Accessing the Web UI 11 Home page 12 Connections 15 Manage Conn...

Страница 4: ...Usage Page 37 Support Page 38 Troubleshooting 41 Technology Overview 44 GPS 44 Obtaining a GPS Fix 44 GPS and BGAN Registration 45 ISDN 45 Dialing and Numbering 45 PDP Context 45 Technical Specifications 47 Declaration of Conformity 48 FCC Compliance 49 EU RoHS Restriction of Hazardous Substances Directive 49 EU WEEE Waste Electrical and Electronic Equipment Directives 50 Glossary 51 ...

Страница 5: ... hazards that could result in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indica...

Страница 6: ...e this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury Danger Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death Warnings for Satellite Terminal Do not stand in front of the Antenna This device emits radio frequency energy To avoid injury do not ...

Страница 7: ...blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Terminal while at a petrol filling station Do not use near fuel or chemicals Qualified Service Do not attempt to disassemble your Satellite Terminal The unit does not contain consumer serviceable components O...

Страница 8: ... pacemaker Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite Terminal immediately Hearing Aids Most new models of hearing aids are immune to radio frequency interference from Satellite Terminals that are more than 2 meters away Many types of older hearing aids may be susce...

Страница 9: ... for vehicular installation Up to 464 Kbps data transmit and receive and 128 Kbps streaming IP data rate 4 X RJ 45 Power over Ethernet PoE ports ISDN 3 1KHz audio above 45 degrees look angle to the satellite ISDN UDI RDI data 64Kbps above 45 degrees look angle to the satellite Multi user capability for sharing a single unit Selectable Quality of Service QoS Full IP compatibility for Email file tra...

Страница 10: ...fer to the Inmarsat website where a copy of the Inmarsat LaunchPad Guide can be downloaded http www inmarsat com Support BGAN LaunchPad aspx l anguage EN textonly False Package Contents When you unpack the Land Mobile Terminal Kit package you will find the following BGAN Land Mobile Tracking Antenna Kit Hughes 9450 BGAN Satellite Modem Kit Your Service Provider will supply you with a Subscriber Id...

Страница 11: ...gistering with the BGAN network You are then ready to start using voice and broadband services Installing your terminal Install the Hughes 9450 terminal according to the Installation Guide P N 3004129 supplied with the terminal Please refer to the Installation Guide for grounding instructions Terminal LED functionality The 9450 IDU has 4 LEDs with the following functions Power Green when IDU is po...

Страница 12: ...r with 2 LEDs for each port with the following functions Green Red bicolor Green indicates Link active Red indicates a power over Ethernet PD device is connected and is being powered by the IDU When both functions are active it will appear Orange in color Green Traffic indicator ...

Страница 13: ...es 9450 is configured to automatically register with the network by default The terminal will automatically attempt to register with the network once the tracking antenna has acquired the satellite signal and obtained a GPS fix The IDU has a power switch and an ignition sense line For the unit to turn on the power switch must be in the ON position and 12V or 24V applied to the ignition sense line ...

Страница 14: ...ng during this time Eventually the antenna will sit at an optimum position while the vehicle is stationary Once the vehicle starts moving the Hughes Tracking Antenna will automatically track the satellite signal and keep the antenna pointed towards the satellite During short outages e g while driving under a bridge etc the antenna will remain in the same position and will pick up the satellite sig...

Страница 15: ...n method Refer to the documentation supplied with your computer for details Connecting by Ethernet To connect the BGAN terminal to a device using Ethernet Connect an Ethernet cable to your device s Ethernet port and insert the other end of the connector into one of the four Ethernet ports on the 9450 IDU These four Ethernet ports support Power over Ethernet PoE Power over Ethernet POE All 4 ports ...

Страница 16: ...ast SSID features for added security Once the WLAN is Enabled and configured any device with a WLAN interface can detect the IDU s WLAN SSID and connect to it automatically WEP Security WEP Protection Status Check the box to Enable the WEP for added security Encryption Level 64 or 128 bit WEP encryption can be enabled WEP Key You can define the WEP key or use the default WEP key which is formulate...

Страница 17: ...0 and terminate with For example to dial a number in the USA enter 0018005551234 To receive incoming calls you must configure your ISDN device with the MSN Multiple Subscriber Number of the service it supports See the ISDN section for information on configuration of MSNs To configure the MSN in your ISDN device refer to the user guide of your ISDN device Connecting by RJ 11 You can connect an anal...

Страница 18: ...efault to ISDN mode and RJ 11 will not be operational Coverage Map The Inmarsat BGAN service is operated with 3 satellites as shown below The Hughes 9450 terminals will perform best in areas where the elevation angle is 20 degrees or higher Lower elevation angles increase the probability of signal outages caused by trees buildings and hilly terrain and may severely impact the usability on the move...

Страница 19: ...UI Accessing the Web UI The Hughes UT includes its own internal Web User Interface UI To access the web UI open your favorite Web Browser and type in the internal IP address of the UT e g http 192 168 128 100 The web UI opens up to the Home page as shown below ...

Страница 20: ... are able to make CS calls 2 GPS This field displays the current GPS position status If you have received a GPS fix and the Network GPS policy has been received and it allows the GPS position to be shown to the user it will display the Latitude Longitude Fix Quality and the Last time the GPS position was updated Time displayed is UTC time 3 BGAN terminal This field indicates the WLAN status 4 Ante...

Страница 21: ...nnections use the drop down box to select the data rate for the stream Connect using APN field allows you to control the APN used for the connection Details show the status of the connection for this TE Visible Satellites shows the satellites visible for your current location and the pointing information Reference the screenshot below The antenna angle under Visible Satellites section 46 3 may not...

Страница 22: ...14 Using the Web UI 3004128 0001 Revision C ...

Страница 23: ...se pages Manage Connections Manage Connections page under the Data tab allows the user to setup and configure PDP contexts data connection for any TE that is connected to the UT It also shows you all current Active Connections Open a New Connection To open a new connection enter the required data in the lower box Owner Your current IP address is shown by default 101 but you can change it to contro...

Страница 24: ...e a Connection In the upper field all active connections are shown and you can select and close any of these connections unless an Administration Password has been enabled See Security Section for more information about the administration password Username UN Password PW Some Service Providers require a username and password to be used when setting up a connection This is often required when using...

Страница 25: ...activated it will be reactivated when more data is sent As of release 5 7 1 2 and higher the On option will now always reactivate the context if it is deactivated even if data is not sent by the TE Static IP Automatic Contexts You can configure your own range of static IP addresses and QoS s to use with a static automatic context To turn on a particular range of static addresses select On or Data ...

Страница 26: ... pop up telling you that you have an overlap region Check all of the ranges for overlaps and try again When you are finished click on Apply and you should see a message saying Operation Successful DHCP Automatic Contexts This option allows you to set up the UT for dynamic standard ACA This means that any device connected to the UT via DHCP whether wired or wirelessly will automatically receive a s...

Страница 27: ... section select the DHCP range of addresses to use if you don t want to use the default 101 199 and click on Apply The APN will be the default APN configured on the Manage APNs page Once you hit Apply you will get a pop up message saying that the ACA settings were updated successfully and to take effect you will have to reboot the terminal ...

Страница 28: ... you reboot the terminal check that the settings took effect To see if the context has been setup properly click on the Data tab Manage Connections Page and this will show you all contexts that have been setup active or inactive See screen shot below ...

Страница 29: ...nt to use or to edit an existing APN For adding a new APN type in the new APN and username if required then select Add New APN If the APN requires a password select the APN Requires Password box If you want to save the password so you don t have to re type it each time you configure a PDP context for that APN check the Remember my Password box and then click the Add New APN button The username is ...

Страница 30: ...wish to edit an existing APN first select the APN to edit under the Defined APNs section on the left The information for that APN will then appear in the Add an APN field to the right and you can then edit it Click the Save Changes button to save your changes Make Default If you wish to change the default APN select an entry in the list of Defined APNs and then click Make Default This APN will now...

Страница 31: ...ou can view the older ones by changing the page number You can also reply to received messages or forward them to another number You may need to periodically delete messages to prevent the SIM from filling up which will prevent the receipt of new messages You can select a single message by checking the box next to the message and press the Delete Checked button To delete multiple messages just sel...

Страница 32: ...I 3004128 0001 Revision C Saved Drafts The Saved Drafts page allows you to view previously saved messages After editing a message you can resave Save or send the message Send You can also compose a message from this page ...

Страница 33: ... Revision C 25 Sent Messages The Sent Messages page allows you to view previously sent messages Again you may need to periodically delete messages to prevent the SIM from filling up You can also compose a new message from this page ...

Страница 34: ...ovider for more information on this feature Before this feature can be enabled you must obtain the feature activation code from your service provider and activate the feature from the Features Web page You can configure the password that must be contained in remote control SMS messages Be sure to make a note of the password if you change it from the default Note If you activate this feature and do...

Страница 35: ...onnection The default configuration is always set to Automatic This parameter is used within a satellite overlap region and allows the user to override the default satellite selected by the 9450 terminal based upon elevation angle GPS location and select a different satellite This change does not take effect until the UT is reset When set to Automatic the UT will select the satellite based on the ...

Страница 36: ...r that is applicable in the part of the world where the terminal is being used if it is not already defined IP Address DHCP Settings Terminal Local IP Address This page allows the user to change the local IP address of the terminal from the default 192 168 128 100 IP address All four octets are available to change Once the local IP address is changed on this page and applied the IP address ranges ...

Страница 37: ... Lease Time refers to the DHCP lease time when the UT is connected to the network Most users will have no need to change this parameter Network Operating Mode The Netmode field indicates the mode of operation of the terminal In NAT mode the UT will translate between the local and global IP addresses In Relay mode the UT will supply the global IP address to the TE once a PDP Context is established ...

Страница 38: ...the lease renewal and then reassign the original private IP address LaunchPad and the Web UI will lose and reestablish their connections to the terminal as the IP address is changed To make the IP address change happen quickly a short DHCP lease should be used The terminal defaults the DHCP lease time to 60 seconds in idle and connected mode Relay mode only supports a single user TE Wireless LAN T...

Страница 39: ... Security page Network Region There is only one region for all countries Network Channel This controls the radio channel number 1 through 11 used by the access point To meet FCC regulations channels 12 to 14 are not supported If performance issues occur over the WLAN interface changing the Channel may help Wireless LAN Security This page allows the user to configure WEP Security for use when the t...

Страница 40: ...s Filtering If any TE is already connected to the terminal wirelessly the MAC address of that TE will be detected and show up in the Add a Detected Device field To add the detected MAC address click on the address to highlight it and then click Add It will now show up in the Allowed MAC Address field ...

Страница 41: ... Apply The ISDN device should receive 40V power immediately via the ISDN cable This field should be on unless you never use ISDN or are using an ISDN device that has its own power source Select the outgoing call type using This box controls the mechanism used by the terminal to select the bearer type for mobile originated calls By default the Device Bearer capability is set as the trigger in this ...

Страница 42: ...DI is a 56 Kbps service found in the USA Once all changes have been made click on Apply You can use different MSNs for any of the ISDN call types above but your ISDN equipment must be programmed with the same MSN to accept incoming calls and you must use different numbers for speech audio and UDI RDI calls General Telephony Settings Call Progress Tones Two options are provided for call progress to...

Страница 43: ...d the terminal will require the SIM PIN at startup Phone to SIM PIN use up to 5 digits to lock the terminal to that particular SIM The Phone to SIM PIN will have to be entered any time the SIM card is changed This setting is similar to a GSM phone s security code Default password is 12345 Administration Password this configuration allows the user to prevent terminal settings from being changed onc...

Страница 44: ...sages Before this feature can be used you must obtain the feature activation code from your service provider and activate the feature by entering the UT specific code in the Feature Activation Code field You will need to provide the unit IMEI to the Service Provider This can be found on the Support Page Once you Activate this feature you must next enable it on the Remote Settings SMS page ...

Страница 45: ...ur vehicle It can be zeroed out at anytime by the user and it will track the statistics until the user resets it Lifetime Usage Statistics The Lifetime counter is similar to the odometer on your vehicle It shows the statistics of the terminal since the software version that added this feature was loaded onto the UT The user cannot reset these counters If the UT power is abruptly disconnected for s...

Страница 46: ...38 Using the Web UI 3004128 0001 Revision C Support Page This web page allows you to display technical and support information about the terminal and retrieve logs ...

Страница 47: ...ading the SIM card e g because there is no SIM it is installed incorrectly or PIN must be entered APN This is read directly from the SIM card Subscriber Phone Number this field displays the MSISDN or phone number for the terminal s voice service The number is only displayed if the number was configured in the SIM by your service provider Even if no number is shown the service may still be active b...

Страница 48: ...ill restore the UT back to the factory default settings and delete any of the user parameters that have been set up in the UT Hughes highly recommends that the user exhaust all possible troubleshooting procedures before using this feature Reboot terminal Clicking this button reboots the terminal so that configuration changes can be saved into the configuration file or can be used when just a simpl...

Страница 49: ...or insertion Ensure the SIM is pressed firmly into the SIM slot Ensure the SIM is oriented as shown in on the terminal and in the Install Guide The BGAN LaunchPad or web UI will not connect to the terminal No interface connection between the terminal and computer Your computer is configured with a static IP address in the wrong subnet Default UT IP address is 192 168 128 100 Ensure there is a WLAN...

Страница 50: ...SDN device does not operate correctly The ISDN device is trying to draw too much power from the satellite terminal s ISDN interface The device you are connecting is not an ISDN device It might be an Ethernet device that you are accidentally connecting to the ISDN port Make sure that you don t have both RJ 11 and ISDN handsets connected at the same time Only connect an ISDN device that draws less t...

Страница 51: ...more GPS satellites Move the vehicle terminal to a location where there are few obstructions such as trees or tall buildings so that as much as possible of the sky is visible None of the above solutions resolve the problem Terminal may have a hardware or software fault and needs to be re booted Remove power Wait 30 seconds Reconnect the DC power and turn on the terminal ...

Страница 52: ...GPS fix depending on how frequently the GPS receiver is being used The frequency of use determines the how quickly the GPS Terminal is able to start Hot start if the GPS receiver is being used frequently that is in the last two hours it is regularly updated with data from the GPS satellites and so only takes a few seconds to obtain a GPS fix after being switched on Warm start if a GPS receiver has...

Страница 53: ...ork Start the dialed number with 00 and terminate it with a Multi Subscriber Numbering MSN ISDN supports Multi Subscriber Numbering MSN MSN is a facility whereby more than one telephone number can be allocated to an ISDN line The BGAN Satellite Terminal assigns different MSNs for Voice 3 1KHz Audio UDI and RDI devices Each incoming call will be directed to the appropriate MSN depending on the type...

Страница 54: ...onfiguration parameters for example security settings 3 On receiving the Activate PDP Context message the Core Network checks the user s subscription record to establish whether the request is valid If the request is valid a virtual connection is established between the Terminal and the Core Network and data transfer can then take place between the Terminal and the external data network within the...

Страница 55: ...25 C to 55 C operating 25 C to 80 C storage 25 C to 55 C operating 25 C to 80 C survival Water Dust IP 56 standard Wind N A 125 mph 200 km h Exception for Magnetic Mount 100 mph 160 km h ICE N A 25 mm non operational Vehicle Motions N A Turning Rate 40 s Turning acceleration 50 s2 Power terminal plus antenna Idle 32 W Max 65 W when transmitting Note This does not include power delivered to any PoE...

Страница 56: ...60950 1 2005 2nd Edition Am 1 2009 and or EN 60950 1 2006 A11 2009 A1 2010 For article 3 1 b Electromagnetic Compatibility EN 301 489 1 V1 8 1 2008 04 EN 301 489 17 V2 1 1 2009 05 EN 301 489 20 V1 2 1 2002 11 EN 55022 2006 A1 2007 EN 61000 4 2 2009 EN 61000 4 3 2006 EN 61000 4 6 2006 ISO 7637 2 For article 3 2 Effective Use of the Spectrum Allocated EN 301 444 V1 1 1 2000 05 EN 300 328 V1 7 1 2006...

Страница 57: ...es Network Systems equipment not expressly approved by Hughes Network Systems could void the user s authority to operate the equipment To comply with FCC RF exposure requirements this device must be operated with a minimum separation distance of 20 cm or more from a person s body Other operating configurations should be avoided This device complies with Part 15 of the FCC Rules Operation is subjec...

Страница 58: ...s The European Union EU directive on waste electrical and electronic equipment mandates recycling of electrical and electronic equipment throughout the EU by August 13 2005 Unless otherwise noted all products assemblies and sub assemblies manufactured by Hughes and its sub contractors will be compliant with this directive and any subsequent revisions or amendments This product carries the WEEE lab...

Страница 59: ... required because the Internet does not recognize the text based Web address or email address that you type into your Web browser or email application All or part of a Web address or an email address is a domain name and DNS translates this domain name into an IP address that is recognized by the Internet A DNS Server holds a database of domain names and IP addresses so that when you enter a Web a...

Страница 60: ...P Address IP address of the UT to access the web UI and talk to the UT via LaunchPad This address is configurable by the user The default local IP address of the terminal is 192 168 128 100 Power over Ethernet POE Connection that provides power through an Ethernet cable Standard Connection A standard connection is charged by volume of data sent The bandwidth you are allocated depends on terminal t...

Страница 61: ... The SIM card is similar to the SIM Card that is commonly used in a GSM phone The card holds a microchip that stores information and encrypts voice and data transmissions making it extremely difficult to listen in on calls The SIM Card also stores data that identifies the caller to the BGAN Service Provider Virtual Private Network A Virtual Private Network VPN enables remote offices or users to ga...

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