3
V1.1
U
NDERSTANDING NETWORK PROFILES
..................................................................................................................................... 34
C
REATING A
W
I
-F
I NETWORK PROFILE
..................................................................................................................................... 35
E
DITING A NETWORK PROFILE
.................................................................................................................................................. 37
R
EMOVING A NETWORK PROFILE
.............................................................................................................................................. 38
CONNECTION MANAGER SETTINGS ............................................................................................................................... 39
I
NTRODUCTION
......................................................................................................................................................................... 39
Application tab ................................................................................................................................................................... 40
Sounds tab .......................................................................................................................................................................... 41
Updates tab......................................................................................................................................................................... 42
Hardware tab...................................................................................................................................................................... 43
VPN tab .............................................................................................................................................................................. 44
App Launcher tab ............................................................................................................................................................... 45
ROAMING ................................................................................................................................................................................. 46
I
NTRODUCTION
......................................................................................................................................................................... 46
W
HO CAN ROAM
....................................................................................................................................................................... 46
FREQUENTLY ASKED QUESTIONS ................................................................................................................................... 47
S
UPPORTED DEVICES
................................................................................................................................................................ 47
F
REQUENTLY ASKED QUESTIONS
.............................................................................................................................................. 48
How do I check my data usage? ......................................................................................................................................... 48
Which operating systems does the Connection Manager support? .................................................................................... 48
Which Wi-Fi cards do you support? ................................................................................................................................... 49
The Connection Manager was installed and launched but no card is detected. How do I activate my card?.................... 49
The Connection Manager continues to scan. Why can’t the Connection Manager find a network? .................................. 49
How do I connect to a network? ......................................................................................................................................... 49
Can I move from a T-Mobile HotSpot location to another wireless network without re-configuring my WLAN adapter
settings?.............................................................................................................................................................................. 49
What should I do if my connection drops?.......................................................................................................................... 49
I have Bluetooth on my laptop. Will this cause interference and prevent a good connection? .......................................... 49
Is my Cisco ACU supported?.............................................................................................................................................. 50
Can I use Cisco's LEAP? .................................................................................................................................................... 50
Can I roam with the Connection Manager? ....................................................................................................................... 50
How do I get the Connection Manager to stop launching every time I restart my laptop? ................................................ 50
Why am I unable to connect to this network even though I can see a signal in the Connection Manager window?......... 50
The Connection Manager connected a network, but why do I keep losing the connection? .............................................. 50
Does the Connection Manager support WEP Encryption? ................................................................................................ 51
Does the Connection Manager support VPN?.................................................................................................................... 51
Can I use my 3rd party VPN?............................................................................................................................................. 51
Why is the channel number incorrect in my network list? .................................................................................................. 51
Why do I sometimes see a duplicate network with a BSSID of all zeros and a different channel number?........................ 51
I purchased an 802.11g WLAN adapter. Will this work on the T-Mobile HotSpot Network? How about 802.11a?.......... 51
Is it possible to access Micro SD storage without installing Connection Manager? ......................................................... 52
Who can I contact if need assistance with the Connection Manager?................................................................................ 52
TECHNICAL SUPPORT .......................................................................................................................................................... 53
O
NLINE
H
ELP
........................................................................................................................................................................... 53
T-M
OBILE
C
USTOMER
C
ARE
.................................................................................................................................................... 53
SAFETY INFORMATION ....................................................................................................................................................... 54