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                                                                                    LP-454 REV. 1.6.15 

 

LOU 

24 Volt Low 

Until Corrected 

1. Check line voltage. Must be between 100 

– 128 volts. 

2. If available, connect a PC and, using HTP service software, check the 24v supply 
display in the lower left corner of the screen. The number displayed must be greater 
than 128 and should be greater than 250. Use this as a troubleshooting guide as you 
follow the steps below. 
3. Remove 10 pin Molex connector from customer connection board. If LOU clears, 
the problem is with external sensor wiring. Examine external sensor wiring for shorts 
to ground, repairing as necessary. If LOU code is still present and the heater is so 
equipped, disconnect high gas pressure switch, then low gas pressure switch, then 
UL 353 low water cutoff in this order, one at a time, to see if LOU code clears. 
Replace faulty part. Check low voltage wire harness in heater for shorts to ground. 
4. If LOU only occurs when burner tries to light, check gas valve for excessive current 
draw. 
5. If LOU is present with the low voltage harness disconnected from the 926 control 
board, replace the 926 control board. 

Table 13 

– Control Board Error Codes 

 

926 CONTROL BOARD FAULT CODES 

CODE 

DESCRIPTION 

REMEDY 

F00

 

High temperature switch limit 

exceeded 194

o

F. 

1. Try reset. If F00 repeats, create a demand for hot water. 

(DANGER: Use caution to prevent burn 

injury.)

 If water is above 194

o

F, test upper and lower temperature sensor with an ohmmeter. (Refer to 

resistance chart, this section.) Replace bad sensor. If water is below 194

o

F, test high temperature switch and 

wiring with ohmmeter. Switch should be closed at this point. If not, replace switch. 
2. If unit did reset successfully, let the heater run and go into the status menu to check the upper and lower 
temperature sensor. If either reading displayed does not make sense, check appropriate sensor with 
ohmmeter. (Refer to resistance chart, this section.) Replace bad sensor. Do an OHMs reading on both 
sensors to check continuity. 

F01 

Vent temperature limit 

exceeded. 

1. Inspect all flue piping. If the flue is damaged or shows signs of overheating, repair or replace the flue parts 
as necessary before proceeding. 
2. If the flue piping system is intact, not damaged and there is no sign of the flue overheating (such as 
discoloration or melting), push the red reset button on the flue switch 
3. Be sure the heater is connected to a water supply and full of water. 
4. Push the RESET button on the heater control panel. The water heater should light. If the water heater 
lights, proceed to step 5. If the water heater does not light and the display again begins to flash F01, inspect 
the wiring to the flue switch, repairing or replacing as necessary. If the wiring is intact, replace the flue 
switch, using care to mount the new flue switch in the same position and mounting holes as the old one. If 
the display flashes a code other than F01, follow the troubleshooting guide for that code. 
5. Observe operation for 5 minutes. Place the probe of an exhaust analyzer into the flue system within 6 feet 
of the heater. The exhaust temperature should not rise above 190

o

F after several minutes of operation. 

6. If the flue temperature is below 190

o

F and the heater again goes into lockout displaying F01, replace the 

flue switch, using care to mount the new flue switch in the same position and mounting holes as the old one. 
If the display flashes a code other than F01, follow the troubleshooting guide for that code. 
7. If the flue temperature increases to over 190

o

F, consult HTP for further assistance. 

F02

 

Interrupted or shorted upper 

temperature sensor. 

1. Check the electrical connection to the appropriate temperature sensor. 
2. If connection is okay, replace bad sensor. 

F03

 

Interrupted or shorted lower 

temperature sensor. 

F05

 

Upper temperature sensor 

exceeds 194

o

F. 

1. If water in tank is not greater than 194

o

F, check wiring. Repair if faulty. 

2. If wiring is okay, check appropriate sensor with ohmmeter and compare to reading in resistance chart 
above. If reading does not agree with water temperature, replace bad sensor. 

F06

 

Lower temperature sensor 

exceeds 194

o

F. 

F09

 

No flame detected 

– Heater 

will make three attempts at 

ignition before the control goes 

into this lockout condition. Will 

reset in 1 hour. 

1. Watch the igniter through the observation window provided. 
2. If there is no spark, check the spark electrode for the proper ¼” gap. 
3. Remove any corrosion from the spark electrode and flame rectifier probe. 
4. If there is a spark but no flame, check the gas supply to the heater. 
5. If there is a flame, check the flame sensor. 
6. Check any flue blockage or condensate blocks. 

F10 

Loss of flame signal 

– The 

heater will relight 4 times 

before the control goes into 

this lockout condition. Will 

reset in 1 hour. 

1. Monitor the gas pressure to the unit while in operation.

 

2. Assure that the flame is stable when lit. 
3. Check to see if the green light on the display module is out while the heater is running. 
4. If the green light doesn’t come on or goes off during operation check the flame signal on the status menu. 
5. If the signal reads less than 1 microampere, clean the flame rectifier probe. 
6. If the flame rectifier probe continues to read low, replace it. 

F11F 

False flame signal 

– The 

heater will lock out if it senses 

a flame signal when there 

should be none present. 

 

1. Turn the gas off to the unit at the service valve. 
2. If the flame signal is still present replace the igniter. 
3. If the flame signal is not present after turning off the gas supply, check the gas valve electrical connection. 
4. If there is no power to the gas valve, remove the valve and check for obstruction in the valve seat or 
replace the gas valve. 
5. Turn the gas on at the service valve after corrective action is taken. 

Содержание phoenix plus PHP199-119

Страница 1: ...NOTICE HTP reserves the right to make product changes or updates without notice and will not be held liable for typographical errors in literature The surfaces of these products contacted by consumab...

Страница 2: ...INITY OF THIS OR ANY OTHER APPLIANCE WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch Do not use any phone in your building Immediately call your gas su...

Страница 3: ...o this type of water heating equipment Authority Having Jurisdiction AHJ The Authority Having Jurisdiction may be a federal state local government or individual such as a fire chief fire marshal chief...

Страница 4: ...IMPROPER COMBUSTION 6 C GAS 6 D WHEN SERVICING THE HEATER 7 E HEATER WATER 7 PART 2 BEFORE YOU START 7 A WHAT S IN THE BOX 7 B HOW THE HEATER OPERATES 7 C OPTIONAL EQUIPMENT 8 PART 3 PREPARE WATER HEA...

Страница 5: ...SPACE 31 4 OUTDOOR INSTALLATION 33 H CONDENSATE REMOVAL SYSTEM 34 PART 6 WIRING 36 A LINE VOLTAGE INPUT 36 B LINE VOLTAGE CONDENSATE OUTPUT 36 C INTERNAL WIRING DIAGRAM 37 PART 7 GAS CONNECTIONS 40 A...

Страница 6: ...DEATH If the heater is exposed to the following do not operate until all corrective steps have been made by a qualified service technician 1 FIRE 2 DAMAGE 3 WATER Any claims for damage or shortage in...

Страница 7: ...ture and Pressure Relief Valve Brass Tee and Bushing Installation Manual Warranty LP Conversion Kit Natural Gas Models Only B HOW THE HEATER OPERATES Modulation Condensing Technology is an intelligent...

Страница 8: ...tem Condensate is nothing more than water vapor derived from combustion products and similar to that produced by an automobile when it is initially started It is very important that the condensate lin...

Страница 9: ...NOT covered by product warranty 1 a Indoor Installation Area Mechanical Room Operating Conditions Ensure ambient temperatures are higher than 32 o F 0 o C and lower than 140 o F 60 o C Prevent the air...

Страница 10: ...f exhaust fumes Exhaust recirculation could result in a hazardous condition and cause substantial property damage severe personal injury or death Failure to keep heater area clear and free of combusti...

Страница 11: ...is rated ANSI Z21 10 3 Category IV pressurized vent likely to form condensate in the vent and requires a special vent system designed for pressurized venting NOTE The venting options described here an...

Страница 12: ...input rating of all fuel burning appliances installed in that space Rooms connected directly to this space through openings not furnished with doors are considered part of the space Confined space is...

Страница 13: ...n clothes dryers Remodeling areas Chlorine type bleaches laundry detergents and cleaning solvents Garages and workshops Adhesives used to fasten building products Table 1 Contaminant Table F REMOVING...

Страница 14: ...allon Water may be classified as very soft slightly hard moderately hard or hard based on its hardness number The minerals in the water precipitate out as the water is heated and cause accelerated lim...

Страница 15: ...ssolved solids in excess of 2 000 ppm is a non warrantable condition Failure of a water heater due to lime scale build up on the heating surface IS NOT covered by the warranty Hardness 7 grains Chlori...

Страница 16: ...rmal Efficiency Used for Calculations PERFORMANCE EQUATIONS Rated Input x 95 GPM Temp Rise o F x 500 GPH GPM x 60 PART 4 HEATER PIPING Failure to follow the instructions in this section WILL VOID the...

Страница 17: ...material serviceable for temperatures of 375 o F or greater Do not pipe discharge to any location where freezing could occur No shutoff valve may be installed between the relief valve and heater or i...

Страница 18: ...ated on the inside of the cabinet The water heater is also equipped with a 1 auxiliary port that can be used as a recirculation line The auxiliary port is located between the upper and lower combustio...

Страница 19: ...rs should have an integral flow check 5 Check with air handler manufacturer for proper sizing 6 This drawing is meant to demonstrate system piping only The installer is responsible for all equipment a...

Страница 20: ...gas regulator 4 All circulators should have an integral flow check 5 Drains and check valve between unit and storage tank will assist in purging air from system 6 This drawing is meant to demonstrate...

Страница 21: ...l building codes 3 This water heater must be vented with materials components and systems listed and approved for Category IV appliances Exhaust vent and intake pipes are to be piped separately This h...

Страница 22: ...pe DO NOT mix components from different venting systems The vent system could fail causing leakage of flue products into the living space Use only the approved pipe and fitting materials and primer an...

Страница 23: ...eet horizontal clearance from electrical meters gas meters gas regulators relief equipment exhaust fans and inlets In no case shall the exit terminal be above or below the aforementioned equipment unl...

Страница 24: ...ple If the exhaust vent has two 90 elbows and 10 feet of PVC pipe we will calculate Exhaust Vent Equivalent Length 2x5 10 20 feet Further if the intake pipe has two 90 elbows one 45 elbow and 10 feet...

Страница 25: ...he pitch of the roof 6 To prevent water leakage install adequate roof flashing where the pipe enters the roof 7 Do not locate vent over public walkways driveways or parking lots Condensate could drip...

Страница 26: ...ng a combustion air intake from outdoors care must be taken to utilize uncontaminated combustion air NOTE To prevent combustion air contamination see Table 1 Contaminant Table Take extra precaution to...

Страница 27: ...y local codes All vent pipes must be glued properly supported and the exhaust must be pitched a minimum of per foot back to the heater to allow drainage of condensate When placing support brackets on...

Страница 28: ...e glued properly supported and the exhaust must be pitched a minimum of per foot back to the heater to allow drainage of condensate When placing support brackets on vent piping the first bracket must...

Страница 29: ...glued properly supported and the exhaust must be pitched a minimum of per foot back to the heater to allow drainage of condensate When placing support brackets on vent piping the first bracket must be...

Страница 30: ...ncentric vent kits Refer to Concentric Vent Kit installation manual LP 166 for further information on venting with the optional concentric vent kits Concentric venting through an existing system must...

Страница 31: ...8 cubic meters per kW of the total input rating of all fuel burning appliances installed in that space Rooms connected directly to this space through openings not furnished with doors are considered...

Страница 32: ...32 LP 454 REV 1 6 15 Figure 15...

Страница 33: ...stalled in very warm climates To prevent combustion air contamination or exhaust recirculation Ensure the heater is located away from the building Flue gas can cause damage to exterior walls and other...

Страница 34: ...tate of Massachusetts condensate must be neutralized before entering a drain This condensing high efficiency water heater has a condensate removal system Condensate is water vapor derived from combust...

Страница 35: ...dition It is very important to protect the condensate line from freezing temperatures or any type of blockage In installations that may encounter sustained freezing conditions the use of heat tape is...

Страница 36: ...onnecting them when servicing the heater Wiring errors can cause improper and dangerous operation Failure to follow these instructions may result in property damage or personal injury To avoid electri...

Страница 37: ...37 LP 454 REV 1 6 15 C INTERNAL WIRING DIAGRAM Figure 21 Stage 1 Wiring Diagram...

Страница 38: ...38 LP 454 REV 1 6 15 Figure 22 Stage 2 Wiring Diagram Not Applicable to 199kBTU Models...

Страница 39: ...39 LP 454 REV 1 6 15 Figure 23 LP 179 L...

Страница 40: ...is exposed to a pressure greater than PSI 14 water column the gas valve must be replaced Never use an open flame match lighter etc to check gas connections NOTE A drip leg is installed inside the wate...

Страница 41: ...WC the meter regulator or gas line is undersized or in need of service You can attach a manometer to the incoming gas drip leg by removing the cap The gas pressure must remain between 3 5 WC and 14 WC...

Страница 42: ...ater so that the handle is crosswise to the gas pipe If the handle will not turn by hand don t try to force or repair it call a qualified service technician Force or attempted repair may result in a f...

Страница 43: ...ration Function Value d1 Actual temperature from upper tank sensor d2 Actual temperature from lower sensor d3 0 Not used d4 308 Not used d5 Outdoor sensor d6 Actual fan speed multiplied by 10 Example...

Страница 44: ...ION PROCEDURE If there is danger of freezing change the set point to 70 o F DO NOT turn off electrical power If there is no danger of freezing follow Shutdown Procedure C FAILURE TO OPERATE Should the...

Страница 45: ...r is off DO NOT USE THIS WATER HEATER IF ANY PART HAS BEEN SUBMERGED IN WATER Immediately call a qualified service technician The water heater MUST BE replaced if it has been submerged Attempting to o...

Страница 46: ...same position and mounting holes as the old one If the display flashes a code other than F01 follow the troubleshooting guide for that code 5 Observe operation for 5 minutes Place the probe of an exha...

Страница 47: ...at least three or four times to assure the fault has been resolved F13 Combustion fan speed incorrect The heater will lock out if it senses that the fan speed is less than 70 of expected rate for mor...

Страница 48: ...48 LP 454 REV 1 6 15 Figure 26 LP 454 W...

Страница 49: ...49 LP 454 REV 1 6 15 Figure 27 LP 454 Y...

Страница 50: ...50 LP 454 REV 1 6 15 Figure 28 LP 454 X...

Страница 51: ...s condition INSPECTION ACTIVITIES DATE LAST COMPLETED PIPING 1st YEAR 2nd YEAR 3rd YEAR 4th YEAR Near heater piping Check heater and system piping for any sign of leakage make sure they are properly s...

Страница 52: ...uity on Flue and Water ECO Replace if corroded Upper Lower Sensors Check wiring Verify through ohms reading FINAL INSPECTION Check list Verify that you have completed entire check list WARNING FAILURE...

Страница 53: ...53 LP 454 REV 1 6 15...

Страница 54: ...54 LP 454 REV 1 6 15...

Страница 55: ...55 LP 454 REV 1 6 15 MAINTENANCE NOTES...

Страница 56: ...nstallation Address Date of Installation Installer s Code Name Product Serial Number s Comments Installer s Phone Number Signed by Installer Signed by Customer IMPORTANT Customer Please only sign afte...

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