HPE ProLiant XL230k Gen10 Скачать руководство пользователя страница 51 | Manualshive

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Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

•

Troubleshooting Guide for HPE ProLiant Gen10 servers

provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and
software maintenance.

•

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy

provides a list of error messages

and information to assist with interpreting and resolving error messages.

•

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy

provides IML messages and associated troubleshooting information to resolve critical and

cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

www.hpe.com/info/gen10-troubleshooting

Troubleshooting

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Содержание ProLiant XL230k Gen10

Страница 1: ...on 3 Abstract This guide is for an experienced service technician Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment and trained in recognizing hazards in...

Страница 2: ...sion use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under...

Страница 3: ...warnings and cautions 27 Preparation procedures 27 Power down the server 28 Removing the server 28 Removing the access panel 29 Opening the front bracket 29 Removing the air baffle 30 Removing the re...

Страница 4: ...tons 57 Front panel LED power fault codes 58 Hot plug drive LED definitions 59 NVMe drive components and LEDs 60 Chassis server bay numbering 61 Chassis I O module bay numbering 61 System board compon...

Страница 5: ...Warranty information 72 Regulatory information 73 Documentation feedback 73 5...

Страница 6: ...V assembly spare parts on page 7 2 System board spare parts on page 7 3 Backplane board spare parts on page 7 4 DIMM spare parts on page 7 5 Processor spare parts on page 8 6 Heatsink spare parts on p...

Страница 7: ...d spare parts Customer self repair on page 16 optional Description Spare part number System board 879097 001 Backplane board spare parts Customer self repair on page 16 optional Description Spare part...

Страница 8: ...33 001 2 6 GHz Intel Xeon G 6142F processor 878094 001 2 8 GHz Intel Xeon G 6143 processor 882169 001 3 5 GHz Intel Xeon G 6144 processor 875725 001 3 4 GHz Intel Xeon G 6146 processor 875726 001 2 4...

Страница 9: ...100Gb 1P OPA Adapter 864056 001 HPE IB EDR 100Gb 1P 841QSFP28 Adapter 878578 001 HPE IB EDR EN 100Gb 1P 840QSFP28 Adapter 828107 001 HPE IB EDR EN 100Gb 2P 840QSFP28 Adapter 828108 001 Riser board spa...

Страница 10: ...GB SATA RI SFF SC SSD 868924 001 480 GB SATA 6G RI SFF SC DS SSD 869577 001 480 GB SATA MU SFF SC DS SSD 879013 001 480 GB SATA MU SFF SC DS SSD 875863 001 480 GB SATA MU SFF SC SSD 817106 001 480 GB...

Страница 11: ...0 GB SAS 15K SFF SC HDD 759547 001 600 GB SAS 10K SFF SC HDD 872736 001 600 GB SAS 10K SFF SC DS HDD 781577 001 600 GB SAS 15K SFF SC HDD 759548 001 600 GB SAS 15K SFF SC DS HDD 870794 001 600 GB SAS...

Страница 12: ...872433 001 1 92 TB SAS 12G RI SFF SC DS SSD 875684 001 3 2 TB SAS 12G MU SFF SC DS SSD 872511 001 3 2 TB SAS 12G MU SFF SC DS SSD 873571 001 3 84 TB SAS RI SFF SC DS SSD 875686 001 3 84 TB SAS 12G RI...

Страница 13: ...80 DS SSD 875856 001 1 92 TB SATA MU M 2 2280 DS SSD 875853 001 1 92 TB SATA RI M 2 2280 DS SSD 875854 001 M 2 enablement spare parts Customer self repair on page 16 optional Description Spare part nu...

Страница 14: ...1Gb two port 332T Adapter 616012 001 System battery spare parts Customer self repair on page 16 optional Description Spare part number System battery 234556 001 HPE Smart Storage Battery spare part C...

Страница 15: ...escription Spare part number Front I O data SUV LED cable 869328 001 HPE Smart Array E208i p P408i p SAS cable 868266 001 Cable retention connector clip 12 clips P12571 001 Illustrated parts catalog 1...

Страница 16: ...Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the associated do...

Страница 17: ...placer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit ne...

Страница 18: ...r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lass...

Страница 19: ...ci n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibi...

Страница 20: ...ewenst belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende C...

Страница 21: ...um t cnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida Hewlett Packard Enterprise Nos caso...

Страница 22: ...22 Customer self repair...

Страница 23: ...Customer self repair 23...

Страница 24: ...24 Customer self repair...

Страница 25: ...Customer self repair 25...

Страница 26: ...containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the e...

Страница 27: ...cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from t...

Страница 28: ...tion stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO 5 This method initiates a controlled remote shutdown of applications and the OS befor...

Страница 29: ...posite side Procedure 1 Power down the server Power down the server on page 28 2 Remove the server Removing the server on page 28 3 Place the server on a flat level work surface 4 Remove the access pa...

Страница 30: ...bracket Removing the air baffle IMPORTANT The left and right sides of the chassis are oriented 180 from each other Components that are installed on one side of the chassis must be turned 180 when the...

Страница 31: ...lled on one side of the chassis must be turned 180 when they are installed on the opposite side Procedure 1 Power down the server Power down the server on page 28 2 Remove the server Removing the serv...

Страница 32: ...he drive from the drive LED definitions NVMe drive components and LEDs on page 60 2 Back up all server data 3 Remove the drive a Push the Power button The Do Not Remove button will illuminate and flas...

Страница 33: ...opposite side Procedure 1 Power down the server Power down the server on page 28 2 Remove the server Removing the server on page 28 3 Place the server on a flat level work surface 4 Remove the access...

Страница 34: ...acket Opening the front bracket on page 29 6 Disconnect the cable from the M 2 enablement backplane 7 Remove the M 2 enablement backplane To replace the component reverse the removal procedure Removin...

Страница 35: ...ng and replacing the cable retention clip Procedure 1 Power down the server Power down the server on page 28 2 Remove the server Removing the server on page 28 3 Place the server on a flat level work...

Страница 36: ...the server Removing the server on page 28 3 Place the server on a flat level work surface 4 Remove the access panel Removing the access panel on page 29 5 Lift the mezzanine card out of the server 6 I...

Страница 37: ...e 28 3 Place the server on a flat level work surface 4 Remove the access panel Removing the access panel on page 29 5 Remove all NVMe drives Removing and replacing an NVMe drive on page 32 6 Open the...

Страница 38: ...ing the HPE Smart Storage battery IMPORTANT The left and right sides of the chassis are oriented 180 from each other Components that are installed on one side of the chassis must be turned 180 when th...

Страница 39: ...n they are installed on the opposite side Procedure 1 Power down the server Power down the server on page 28 2 Remove the server Removing the server on page 28 3 Place the server on a flat level work...

Страница 40: ...he internal system components to cool before touching them CAUTION To prevent possible server overheating always populate each processor socket with a processor socket cover and a heatsink blank or a...

Страница 41: ...ve the processor heatsink module a Allow the heatsink to cool b Loosen the heatsink nuts in the order specified by the label on the heatsink 4 3 2 1 c Lift the processor heatsink module away from the...

Страница 42: ...heatsink 11 Apply thermal grease or a thermal pad to the new processor 12 Install the processor on the heatsink Align the Pin 1 indicator on the frame to the Pin 1 indicator on the heatsink and then...

Страница 43: ...n the socket The heatsink alignment pins are keyed The processor will only install one way A standard heatsink is shown Your heatsink might look different d Using a T 30 Torx screwdriver tighten the n...

Страница 44: ...mble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product IMPORTANT The left and right sides of the chassis are oriented 180 fr...

Страница 45: ...down the server Power down the server on page 28 2 Remove the server Removing the server on page 28 3 Place the server on a flat level work surface 4 Remove the access panel Removing the access panel...

Страница 46: ...page 46 Re entering the server serial number and product ID After you replace the system board the server serial number and the product ID must be configured Procedure 1 Access System Utilities During...

Страница 47: ...eplacing the I O riser module IMPORTANT The left and right sides of the chassis are oriented 180 from each other Components that are installed on one side of the chassis must be turned 180 when they a...

Страница 48: ...rt for certain expansion cards that can be installed in the I O module For more information about enabling support see the Hewlett Packard Enterprise website http www hpe com support XL230k io 5 Insta...

Страница 49: ...6 Install the riser cover 7 Install the riser into the I O module Removal and replacement procedures 49...

Страница 50: ...moved from the original server and powered up on a different server data stored in the TPM including keys will be erased If you suspect a TPM board failure leave the TPM installed and remove the syste...

Страница 51: ...tenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Managem...

Страница 52: ...ure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that pro...

Страница 53: ...rating systems with boot loaders must have an appropriate digital signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of...

Страница 54: ...and Hewlett Packard Enterprise branded versions of OS software Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant SPP S...

Страница 55: ...enable enhanced delivery of your Hewlett Packard Enterprise warranty HPE support services or Hewlett Packard Enterprise contractual support agreement Insight Remote Support supplements your monitorin...

Страница 56: ...e and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server in an offline environment obtain the latest version of HPE SSA through Service Pack for ProLi...

Страница 57: ...Front panel components Item Description 1 Serial number iLO information pull tab 2 SUV connector 3 Drive bay 1 4 Drive bay 2 5 Drive bay 3 6 Drive bay 4 7 Release latch Front panel LEDs and buttons Co...

Страница 58: ...rmware upgrade in progress 4 Hz cycle per sec iLO manual soft reboot sequence initiated 8 Hz cycle per sec iLO manual hard reboot sequence in progress Off Deactivated 1 When all four LEDs described in...

Страница 59: ...te Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No d...

Страница 60: ...configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller or a spare drive NVMe drive components and LEDs Item Description 1 Rel...

Страница 61: ...Chassis server bay numbering Chassis I O module bay numbering Component identification 61...

Страница 62: ...e A connector Processor 1 9 SATA cable connector 10 Front panel USB cable connector 11 M 2 cable connector 12 Trusted Platform Module 13 Front panel SUV cable connector 14 Front panel LED cable connec...

Страница 63: ...nfiguration NVMe is not supported 3 In a single processor configuration Mezzanine B is not supported Processor heatsink and socket components Item Description 1 Heatsink nuts 2 Processor carrier 3 Pin...

Страница 64: ...ings S7 Off Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved 1 To access the redundant ROM set S1 S5 and S6 to On 2 When the system maintenance switch position 6 is set to the O...

Страница 65: ...Cabling Front panel LED board assembly cabling SATA drive cabling Cabling 65...

Страница 66: ...M 2 SSD cabling Mezzanine card cabling Single mezzanine configuration Dual mezzanine configuration NOTE Mezzanine B is not supported in a single processor configuration 66 Cabling...

Страница 67: ...Single EDR mezzanine with fabric management cable Dual EDR mezzanines with fabric management cable NOTE Mezzanine B is not supported in a single processor configuration Cabling 67...

Страница 68: ...NVMe backplane cabling NOTE NVMe is not supported in a single processor configuration HPE Smart Storage Battery cabling 68 Cabling...

Страница 69: ...lt in damage to the equipment Item Connector Description 1 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 2 USB1 For connecting up to two...

Страница 70: ...is applicable No direct sunlight is allowed 2 Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Fo...

Страница 71: ...through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com su...

Страница 72: ...cate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive Car...

Страница 73: ...fo reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmen...

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