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Troubleshooting

NMI functionality

An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to
traditional debugging methods.

An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is
to cycle the system power. Resetting the system erases any information that could support problem analysis, but the NMI
feature preserves that information by performing a memory dump before a hard reset.

To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO Virtual NMI
feature.

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

• Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common problems and

comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and

information to assist with interpreting and resolving error messages.

• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy

provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

https://www.hpe.com/

info/gen10-troubleshooting).

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Содержание ProLiant DL385 Gen10

Страница 1: ...ary 2020 Edition 3 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing...

Страница 2: ...under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible...

Страница 3: ...d spare parts 15 LFF front I O board spare part 15 System battery spare part 15 Server options 16 Drive spare parts 16 Fan spare parts 20 Drive backplane board spare parts 21 Chassis Intrusion Detecti...

Страница 4: ...placing the 8SFF drive cage 59 Removing and replacing the 8SFF drive backplane 60 Removing and replacing the 2SFF front drive cage 61 Removing and replacing the 2SFF rear drive bay and riser cage 62 R...

Страница 5: ...R Storage Administrator 105 HPE InfoSight for servers 106 StorCLI 106 Component identification 107 Front panel components 107 Front panel LEDs and buttons 109 UID button functionality 113 Power fault...

Страница 6: ...premium drive option 148 Cable routing Front 8SFF NVMe drive options 149 Cable routing 8NVMe Bay 1 drive options 151 Cable routing Bays 1 and 2 8Premium 151 Cable routing Storage controller backup pow...

Страница 7: ...rtssurfer Item Description 1 Air baffle spare part 2 Access panel spare parts 3 Tertiary PCI riser cage spare part 4 Primary and secondary PCI riser cage spare part 5 Chassis ear spare parts 6 Fan cag...

Страница 8: ...condary PCI riser cage spare part Customer self repair mandatory Description Spare part number Primary and secondary PCI riser cage P01088 001 Chassis ear spare parts Customer self repair mandatory De...

Страница 9: ...drive box standard blank Hard drive box blank NVMe LFF hard drive box blank 875069 001 Miscellaneous rear blanks and bracket spare kits Customer self repair mandatory Description Spare part number 4L...

Страница 10: ...atory Description Spare part number Optical drive blank 707300 001 System components Hewlett Packard Enterprise continually improves and changes product parts For complete and current supported parts...

Страница 11: ...GB single rank x8 PC4 2666V R 870840 001 16 GB dual rank x4 PC4 2666V R 868842 001 32 GB dual rank x4 PC4 2666V R 868843 001 64 GB dual rank x4 PC4 2666V L 868844 001 128 GB dual rank x4 PC4 2666V L 8...

Страница 12: ...sor 16C 200 W P12475 001 AMD EPYC 7xx2 processor spare parts Customer self repair optional Description Spare part number 2 00 GHz AMD EPYC 7702 processor 64C 200 W P17332 001 2 20 GHz AMD EPYC 7552 pr...

Страница 13: ...rt Array E208i a SR Gen10 Controller 836259 001 HPE Smart Array E208i p SR Gen10 Controller 836266 001 HPE Smart Array P408e p SR Gen10 Controller 836270 001 HPE Smart Array P408i a SR Gen10 Controlle...

Страница 14: ...2 port 631FLR SFP28 Adapter 840133 001 HPE Ethernet 10 25Gb 2 port 640FLR SFP28 Adapter 840139 001 Fibre channel host bus adapter spare parts Customer self repair mandatory Description Spare part numb...

Страница 15: ...01 3 x8 x1 Slim SAS riser 875086 001 Quad Slim SAS riser 875087 001 System board spare parts Customer self repair optional Description Spare part number System board for AMD EPYC 7xx1 processors1 P006...

Страница 16: ...re parts 3 Drive backplane board spare parts 4 Chassis Intrusion Detection Switch spare part 5 Rear serial port interface spare part 6 Accelerator spare parts 7 HPE DL38x Gen10 12Gb SAS Expander Card...

Страница 17: ...7 001 1 8 TB SAS 10K SFF SC 512e DS HDD 872738 001 2 TB SAS 7 2K SFF SC 512e DS HDD 765873 001 2 TB SATA 7 2K SFF SC 512e DS HDD 765869 001 2 4 TB SAS 10K SFF SC 512e DS HDD 881507 001 LFF HDD spare p...

Страница 18: ...4 MU SFF SCN SSD 875875 001 960 GB NVMe x4 RI SFF SCN SSD 875872 001 1 6 TB NVMe x4 MU SFF SCN SSD 875876 001 1 92 TB NVMe x4 RI SFF SCN SSD 875873 001 M 2 and uFF solid state drive spare parts Custom...

Страница 19: ...U SFF SC DS SSD 872511 001 3 84 TB SAS RI SFF SC DS SSD 875686 001 3 84 TB SAS RI SFF SC DS SSD 872434 001 7 68 TB SAS 12G RI SFF SC DS SSD 870460 001 15 3 TB SAS 12G RI SFF SC DS SSD 870462 001 LFF S...

Страница 20: ...1 92 TB SATA 6G MU SFF SC DS SSD 872522 001 3 84 TB SATA RI SFF SC DS SSD 878855 001 3 84 TB SATA 6G RI SFF SC DS SSD 868932 001 LFF SSD spare parts 480 GB SATA MU LFF SCC DS Spl SSD 875864 001 480 G...

Страница 21: ...drive backplane spares 3LFF SAS rear backplane 875081 001 4LFF SAS backplane 875082 001 Chassis Intrusion Detection Switch spare part Customer self repair mandatory Description Spare part number Chass...

Страница 22: ...NVMe x8 MU HH DS P10672 001 HPE DL38x Gen10 12Gb SAS Expander Card spare part Customer self repair optional Description Spare part number HPE DL38x Gen10 12Gb SAS Expander Card 876907 001 Energy pack...

Страница 23: ...NVMe direct attach cables kit 875092 001 USB front 2 0 3 0 DB9 MB kit P00846 001 HPE DL385 Gen10 Mini SAS 3POS cable kit P00658 001 HPE Smart Array type a controller to 12G SAS expander cable kit 8750...

Страница 24: ...rprise within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defec...

Страница 25: ...tamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro di servizi o di assistenza Hewlett Packard Enterprise identifica il guasto come riparabile...

Страница 26: ...rziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie da...

Страница 27: ...aquellos casos en los que sea necesario devolver alg n componente a Hewlett Packard Enterprise deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes def...

Страница 28: ...meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website Garantieservice Parts Only Het...

Страница 29: ...Packard Enterprise paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servi o postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pe...

Страница 30: ...30 Customer self repair...

Страница 31: ...Customer self repair 31...

Страница 32: ...32 Customer self repair...

Страница 33: ...rs until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when to...

Страница 34: ...s and cautions WARNING This server is heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual materia...

Страница 35: ...tension peut subsister dans la batterie durant 1 160 secondes CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device...

Страница 36: ...s method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power but...

Страница 37: ...the rack To remove the server from a Hewlett Packard Enterprise Compaq branded Telco or third party rack complete the following Procedure 1 Power down the server 2 Extend the server from the rack 3 Di...

Страница 38: ...tch slide the access panel to the rear of the chassis and remove the access panel Removing the air baffle CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching t...

Страница 39: ...ard retainer Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the s...

Страница 40: ...omponent reverse the removal procedure Removing and replacing a drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a...

Страница 41: ...termine the status of the drive from the drive LED definitions For more information see SAS SATA drive components and LEDs 3 Remove the drive To replace the component reverse the removal procedure Rem...

Страница 42: ...he component reverse the removal procedure Removing and replacing an M 2 SSD Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each p...

Страница 43: ...ON Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage...

Страница 44: ...ove the component as indicated To replace the component reverse the removal procedure Removing and replacing the AC power supply CAUTION To prevent improper cooling and thermal damage do not operate t...

Страница 45: ...mponent reverse the removal procedure Removing and replacing the primary or secondary PCIe riser cages CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI s...

Страница 46: ...ving and replacing the tertiary PCIe riser cage CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansio...

Страница 47: ...dure Removing and replacing the PCIe riser blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansi...

Страница 48: ...PCIe riser blank Primary or secondary Tertiary To replace the component reverse the removal procedure Removing and replacing the PCIe riser board Procedure 1 Power down the server 2 Remove all power...

Страница 49: ...the full length expansion board retainer 6 Remove the PCIe riser cage Primary or secondary PCIe riser cage Removing and replacing the primary or secondary PCIe riser cages Tertiary PCIe riser cage Re...

Страница 50: ...ower Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION For proper cooling do not operate the server without the access panel baffles expansion sl...

Страница 51: ...the risk of personal injury electric shock or damage to the equipment remove power from the server by removing the power cord The front panel Power On Standby button does not shut off system power Po...

Страница 52: ...g and replacing the tertiary PCIe riser cage 9 Remove the expansion board To replace the component reverse the removal procedure Removing and replacing the fan cage Procedure 1 Power down the server 2...

Страница 53: ...tion refer to the fan locations table in the server user guide To replace the component reverse the removal procedure Removing and replacing the FlexibleLOM Procedure 1 Power down the server 2 Remove...

Страница 54: ...r source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove all hot plug hard dri...

Страница 55: ...Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove all hot plug hard drives Removing and replacing drives 6 Remove the fan cage...

Страница 56: ...ower cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage Removing and replacing the fan cage...

Страница 57: ...al drive bracket for using with the replacement optical drive 10 Before replacing the component install the optical drive bracket retained from the optical drive you are replacing Removal and replacem...

Страница 58: ...each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage Removing and replacing the fa...

Страница 59: ...wer source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove all drives Removing...

Страница 60: ...b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage Removing and repl...

Страница 61: ...a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the...

Страница 62: ...Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the ac...

Страница 63: ...t each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel...

Страница 64: ...ct each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage Removing and replacing the...

Страница 65: ...ccess panel 5 If installed remove all riser cages Primary or secondary PCIe riser cage Removing and replacing the primary or secondary PCIe riser cages Tertiary PCIe riser cage Removing and replacing...

Страница 66: ...move all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack...

Страница 67: ...each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5...

Страница 68: ...ce b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage Removing and r...

Страница 69: ...ce b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage Removing and r...

Страница 70: ...Removing and replacing a rear serial port interface primary secondary Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power c...

Страница 71: ...port interface tertiary riser Removing a rear serial port interface tertiary Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each...

Страница 72: ...ule Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Power down the server 2 Do one of the following Extend the server from the rac...

Страница 73: ...rform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each...

Страница 74: ...ure that you have the following tools available T 10 Torx screwdriver Small flat head screwdriver Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power sourc...

Страница 75: ...power switch cable from the side of the chassis 7 Disengage the right chassis ear a Remove the screws behind the chassis ear b Pull up on the chassis ear c Rotate the chassis ear open 8 Remove the fro...

Страница 76: ...component reverse the removal procedure Removing and replacing the LFF chassis ear assembly Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available P...

Страница 77: ...ct each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Disconnect the power switch cable 6 Remove the cable protection panel behind the chassis ear 7 Remove t...

Страница 78: ...For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the acces...

Страница 79: ...e accelerator has an auxiliary power cable disconnect the cable from the accelerator 9 Remove the accelerator from the riser cage Primary or secondary riser cage Tertiary riser cage To replace the com...

Страница 80: ...erver 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server fro...

Страница 81: ...Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Do one of the following Remove the air baffle If installed remove the 4LFF midplane...

Страница 82: ...ssor in the pattern shown in the following illustration Use the full contents of the thermal grease syringe 10 Remove the thermal interface protective cover from the new heatsink 11 Install the heatsi...

Страница 83: ...ing that it is properly seated before securing the screws b Use a T 20 Torx screwdriver to tighten the captive screws in the sequence specified on the heatsink label When using a torque wrench to tigh...

Страница 84: ...ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b...

Страница 85: ...e the existing thermal grease from the heatsink Allow the alcohol to evaporate before continuing 10 Use a T 20 Torx screwdriver to loosen the three captive screws in the sequence shown in the followin...

Страница 86: ...the closed position A click sound indicates that the rail frame is properly engaged 13 Close the force frame CAUTION Do not overtighten the screws as this might damage the system board or the process...

Страница 87: ...bottom of its base plate touches the top of the processor Excessive heatsink movement can cause the thermal grease to smear and become uneven Voids in the compound can adversely impact the transfer o...

Страница 88: ...pack Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server f...

Страница 89: ...the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the serv...

Страница 90: ...mely low air pressure as it might lead to explosion or leakage of flammable liquid or gas Do not disassemble crush puncture short external contacts or dispose the battery in fire or water If the serve...

Страница 91: ...to carefully lift the front of the battery from the socket 8 Remove the battery 9 Install the system battery For more information about battery replacement or proper disposal contact an authorized re...

Страница 92: ...g and replacing the tertiary PCIe riser cage 9 Remove the FlexibleLOM Removing and replacing the FlexibleLOM 10 Remove all DIMMs Removing and replacing a DIMM 11 Remove the fan cage Removing and repla...

Страница 93: ...hol to evaporate before continuing 16 Use a T 20 Torx screwdriver to loosen the three captive screws in the sequence shown in the following image and then pivot the force frame upward 17 Remove the pr...

Страница 94: ...rm this procedure make sure that you have the following items available T 15 Torx screwdriver for the system board screws T 20 Torx screwdriver for the processor socket screws Alcohol wipe 1 0 gm 0 5...

Страница 95: ...near the front end of the rail frame and then pivot the rail frame to the vertical position b Slide the external cap out of the rail frame Retain the external cap for future use 4 Install the processo...

Страница 96: ...ot overtighten the screws as this might damage the system board or the processor socket a Pivot the spring loaded force frame downward and hold it down callout 1 b Use a T 20 Torx screwdriver to tight...

Страница 97: ...e to smear and become uneven Voids in the compound can adversely impact the transfer of heat away from the processor CAUTION Heatsink screws must be tightened and loosened in alternating sequence Do n...

Страница 98: ...product ID Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID Procedure 1 During the server startup se...

Страница 99: ...d Platform Module 2 0 Gen10 Option The HPE Trusted Platform Module 2 0 Gen10 Option is not a customer removable part CAUTION If the TPM is removed from the original server and powered up on a differen...

Страница 100: ...e iLO Virtual NMI feature Troubleshooting resources Troubleshooting resources are available for HPE Gen10 server products in the following documents Troubleshooting Guide for HPE ProLiant Gen10 server...

Страница 101: ...ure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that pro...

Страница 102: ...signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported...

Страница 103: ...ntelligent Provisioning prepares the system for installing original licensed vendor media and Hewlett Packard Enterprise branded versions of OS software Intelligent Provisioning also prepares the syst...

Страница 104: ...supported For information about specific versions of a supported operating system see the OS Support Matrix on the Hewlett Packard Enterprise website https www hpe com info ossupport HPE Insight Remo...

Страница 105: ...n of HPE SSA through Service Pack for ProLiant before performing configuration procedures Using one of multiple methods you can run HPE SSA before launching the host operating system In offline mode u...

Страница 106: ...ut the MR Storage Administrator see MR Storage Administrator User Guide on the Hewlett Packard Enterprise website https www hpe com info P824i pdocs HPE InfoSight for servers The HPE InfoSight portal...

Страница 107: ...sal media bay 2 Box 2 optional drives 3 Box 3 drives 1 through 8 4 Serial label pull tab or optional Systems Insight Display 5 iLO service port 6 USB 3 1 Gen1 port Universal media bay components Item...

Страница 108: ...panel components Item Description 1 Drive bays 8 LFF front panel components Item Description 1 Drives optional 2 LFF power switch module 3 Drive bays LFF power switch module components 108 Component i...

Страница 109: ...Status 1 Power On Standby button and system power LED1 Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present2 2 Health...

Страница 110: ...cycle per sec iLO manual reboot sequence in progress Off Deactivated 1 When all four LEDs described in this table flash simultaneously a power fault has occurred 2 Facility power is not present the p...

Страница 111: ...activity 4 UID button LED1 Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle p...

Страница 112: ...te management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated 2 NIC status LED1 Solid...

Страница 113: ...occurred or the power button cable is disconnected UID button functionality The UID button can be used to display the Server Health Summary when the server will not power on For more information see...

Страница 114: ...een Network link Flashing green Network link with activity If power is off the front panel LED is not active For status see Rear panel LEDs Power supply LEDs Off Normal Solid amber Power subsystem deg...

Страница 115: ...on on the combination of these LEDs see Systems Insight Display combined LED descriptions Systems Insight Display combined LED descriptions The combined illumination of the following LEDs indicates a...

Страница 116: ...r supply amber Amber Green One or more of the following conditions might exist Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant p...

Страница 117: ...rtiary riser slots 7 8 optional drive cage 4 Power supply 1 5 Power supply 2 6 Video port 7 Serial port optional 1 8 1Gb NIC ports if equipped 9 iLO management port 10 USB 3 1 Gen1 ports 11 FlexibleLO...

Страница 118: ...em is being managed remotely 2 Link LED Off No network link Green Network link 3 Status LED Off No network activity Solid green Link to network Flashing green Network activity 4 Power supply LEDs Off...

Страница 119: ...em board components Item Description 1 FlexibleLOM connector 2 System maintenance switch 3 Primary PCIe riser connector 4 Front display port USB 2 0 connector Table Continued Component identification...

Страница 120: ...oller connector 18 Secondary PCIe riser connector 1 19 System battery 20 Tertiary PCIe riser connector1 21 TPM connector 22 Serial port connector 1 The secondary and tertiary risers require a second p...

Страница 121: ...intenance switch position 6 is set to the On position and Secure Boot is enabled some configurations cannot be restored For more information see Secure Boot DIMM label identification To determine DIMM...

Страница 122: ...AS 24 21 21 for 3DS TSV LRDIMM 7 DIMM type R RDIMM registered L LRDIMM load reduced E Unbuffered ECC UDIMM For more information about product features specifications options configurations and compati...

Страница 123: ...Processor and socket components Item Description 1 Pin field 2 Rail frame 3 Carrier frame 4 Processor 5 Force frame 6 Captive screws Torx T 20 Component identification 123...

Страница 124: ...Drive box identification Front boxes Item Description 1 Box 1 2 Box 2 3 Box 3 Item Description 1 Box 1 2 Box 2 3 Box 3 Rear boxes Item Description 1 Box 4 2 Box 5 3 Box 6 124 Component identification...

Страница 125: ...ng depends on how the drive backplanes are connected To a controller Embedded controllers use the onboard SATA ports Type a controllers install to the type a smart array connector Type p controllers i...

Страница 126: ...r When the drive backplane is connected directly to a storage controller then each drive box starts at 1 The following images are examples of common configurations 24SFF 12LFF 6SFF rear panel 2SFF 3LF...

Страница 127: ...ox Drive bay numbering SAS expander Drive numbering through a SAS Expander is continuous SAS expander port 1 always connects to port 1 of the controller SAS expander port 2 always connects to port 2 o...

Страница 128: ...ives When any stacked 2SFF drive cage is connected to the SAS expander the drive numbering skips the second number to allow uFF drive bay numbering For example when a rear 2SFF drive cage is connected...

Страница 129: ...8LFF front panel 12LFF front panel Midplane box LFF only Component identification 129...

Страница 130: ...e drives and NVMe risers uFF drive bay numbering There are two uFF drives in each drive carrier Drives connected to a controller The left bay The default bay number of the server The right bay The def...

Страница 131: ...the uFF drives are 25 to 28 Drives SAS SATA drive components and LEDs Item Description Status 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier f...

Страница 132: ...er The drive has failed Off The drive is not configured by a RAID controller NVMe SSD LED definitions The NVMe SSD is a PCIe bus device A device attached to a PCIe bus cannot be removed without allowi...

Страница 133: ...ill fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller 4 Do not remove Solid white D...

Страница 134: ...s 1 Locate Off Normal Solid blue The drive is being identified by a host application Flashing blue The drive firmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF...

Страница 135: ...or performing a RAID migration stripe size migration capacity expansion logical drive extension or is erasing Flashing amber green 1 Hz The drive is a member of one or more logical drives that predic...

Страница 136: ...lowing tables to find cabling information and diagrams For additional cabling configurations see the Hewlett Packard Enterprise website https www hpe com info CablingMatrixGen10 Table 1 SAS SATA kits...

Страница 137: ...3 0014 Drive backplane SAS expander Controller 869806 0017 Rear 3 LFF SAS SATA drive cage for system board 882068 0011 Drive backplane System board 869806 0017 Rear 3 LFF SAS SATA drive cage for SAS e...

Страница 138: ...ne Primary riser 869825 0013 Bay 1 8 NVMe drive cage 869812 0011 Drive backplane System board 869825 0013 Bay 1 8 Premium 869812 0011 Drive backplane System board 869825 0013 Bay 2 8 Premium 869812 00...

Страница 139: ...01 Table 4 Data kits not shown Option kit Cable part number From To Front USB display port SFF UMB 869804 0011 Component System board External USB 2 0 869817 0011 Component System board Front USB port...

Страница 140: ...e option for SFF SAS Expander Controller option not shown Cable routing Front 2SFF drive option for LFF Controller SAS Expander option not shown Cable routing Front rear 2Premium SAS SFF LFF Front 2SF...

Страница 141: ...Rear 2SFF to system board Cable routing Front 8SFF SAS SATA drive options Box 1 to SAS Expander Cabling 141...

Страница 142: ...Boxes 2 and 3 to SAS Expander All boxes to SAS Expander 142 Cabling...

Страница 143: ...Cable routing Midplane 4LFF SAS SATA drive option Cabling 143...

Страница 144: ...uting Rear 2SFF SAS SATA riser drive options Rear 2SFF drive option to a SAS Expander both in the primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in the primary slot Rear 2...

Страница 145: ...Cable routing Rear 3LFF SAS SATA drive option for system board Cabling 145...

Страница 146: ...roller option not shown Cable routing HPE 12G SAS Expander Observe the following Port 1 always connects to port 1 of the controller Port 2 always connects to port 2 of the controller SAS expander to a...

Страница 147: ...Cable routing Front 2SFF NVMe side by side drive options Cabling 147...

Страница 148: ...Cable routing Front rear 2SFF Premium Front 2SFF to PCIe port 7B Front 2SFF to PCIe port 8B Cable routing Front 8SFF NVMe SAS premium drive option The backplane shown is in box 3 148 Cabling...

Страница 149: ...Cable routing Front 8SFF NVMe drive options Box 1 Box 2 Cabling 149...

Страница 150: ...Box 3 150 Cabling...

Страница 151: ...Cable routing 8NVMe Bay 1 drive options Cable routing Bays 1 and 2 8Premium Bay 1 to system board Bay 2 to system board Cabling 151...

Страница 152: ...Storage controller backup power cable The riser board in your server might look different from the one shown in the following illustration Cable routing External USB 2 0 cable Front 2SFF to system boa...

Страница 153: ...Cable routing Power switch module SID module An SFF model is shown The routing is the same for LFF Cabling 153...

Страница 154: ...mber of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level wit...

Страница 155: ...PE 1600W Flex Slot Platinum Hot plug Low Halogen Power Supply For detailed power supply specifications see the QuickSpecs on the Hewlett Packard Enterprise website HPE 500W Flex Slot Platinum Hot plug...

Страница 156: ...w Halogen Power Supply Specification Value Input requirements Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 24...

Страница 157: ...age 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 4 35 A at 200 VAC 3 62 A at 240 VAC 3 62 A at 240 VDC for China only Ma...

Страница 158: ...77 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power...

Страница 159: ...UTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following m...

Страница 160: ...uency 50 Hz to 60 Hz Rated input current 8 7 A at 200 VAC 7 2 A at 240 VAC Maximum rated input power 1734 W at 200 VAC 1725 W at 240 VAC BTUs per hour 5918 at 200 VAC 5884 at 240 VAC Power supply outp...

Страница 161: ...ge white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Product websites HPE ProLiant DL385 Gen10 Server product page https ww...

Страница 162: ...essing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update met...

Страница 163: ...PE Proactive Care service Supported products list https www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported products list https www hpe com services proac...

Страница 164: ...com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see https www hpe com info environment Documentation feedb...

Страница 165: ...tery backup GPU graphics processing unit HBA host bus adapter HPE SIM HPE Systems Insight Manager HPE SIM HPE Systems Insight Manager IEC International Electrotechnical Commission iLO Integrated Light...

Страница 166: ...tate transfer RSOC relative state of change SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor SPP Service Pack for ProLiant SSD solid state drive SUV serial USB video TP...

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