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Troubleshooting

NMI functionality

An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional
debugging methods.

An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging operating systems,
device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to cycle the
system power. Resetting the system erases any information that could support problem analysis, but the NMI feature
preserves that information by performing a memory dump before a hard reset.

To force the OS to initiate the NMI handler and generate a crash dump log, the administrator can use the iLO Generate NMI
feature.

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents:

• Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software
maintenance.

• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information

to assist with interpreting and resolving error messages.

• Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and

information to assist with interpreting and resolving error messages.

• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and

HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML
events.

To access troubleshooting resources for your product, see the Hewlett Packard Enterprise Information Library:

• For Gen10 servers, see

https://www.hpe.com/info/gen10-troubleshooting.

• For Gen10 Plus servers, see

https://www.hpe.com/info/gen10plus-troubleshooting.

Troubleshooting

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Содержание ProLiant DL380 Gen10

Страница 1: ...ition 10 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of comput...

Страница 2: ...tt Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items...

Страница 3: ...umbering 30 Drive box identification 30 Drive bay numbering 32 Drive bay numbering Smart Array controller 32 Drive bay numbering SAS expander 34 Drive bay numbering NVMe drives 36 uFF drive bay number...

Страница 4: ...ns 70 Hot plug power supply calculations 70 Installing a redundant hot plug power supply 70 Energy pack options 72 HPE Smart Storage Battery 72 HPE Smart Storage Hybrid Capacitor 74 Drive options 76 D...

Страница 5: ...stalling a rear serial port interface 138 Installing the Systems Insight Display 141 Installing a FlexibleLOM adapter 143 Installing a 1U or high performance heatsink 145 Installing a processor 148 HP...

Страница 6: ...4 Keeping the system current 184 Updating firmware or system ROM 184 Drivers 186 Software and firmware 187 Operating system version support 187 HPE Pointnext Portfolio 187 Proactive notifications 187...

Страница 7: ...upport and other resources 199 Accessing Hewlett Packard Enterprise Support 199 Accessing updates 199 Remote support 200 Warranty information 200 Regulatory information 200 Documentation feedback 201...

Страница 8: ...r universal media bay 2 Box 2 optional drives 3 Box 3 Drives 1 8 4 Serial label pull tab or optional Systems Insight Display 5 iLO service port 6 USB 3 0 port Universal media bay components Item Descr...

Страница 9: ...nel components Item Description 1 Drive bays 8 drive LFF model front panel components Item Description 1 Drives optional 2 LFF power switch module 3 Drive bays LFF power switch module components Compo...

Страница 10: ...Status 1 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 2 Health L...

Страница 11: ...ual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs If the health LED i...

Страница 12: ...utton LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual...

Страница 13: ...Deactivated 2 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 3 Health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO...

Страница 14: ...power on For more information see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website Front panel LED power fault codes The following table provides a list of power fault codes...

Страница 15: ...mp Status LED Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration Power cap LED Off System is in standby or no cap is set Solid green Power ca...

Страница 16: ...failure condition DIMM amber Red Green One or more DIMMs have failed DIMM amber Amber Green DIMM in slot X is in a pre failure condition Over temp amber Amber Green The Health Driver has detected a ca...

Страница 17: ...ap green Flashing green Waiting for power Power cap green Green Power is available Power cap flashing amber Amber Power is not available IMPORTANT If more than one DIMM slot LED is illuminated further...

Страница 18: ...led in riser slot 6 Rear panel LEDs Item Description Status 1 UID LED Off Deactivated Solid blue Activated Flashing blue System being managed remotely 2 Link LED Off No network link Green Network link...

Страница 19: ...tem board components Item Description 1 FlexibleLOM connector 2 System maintenance switch 3 Primary PCIe riser connector 4 Front display port USB 2 0 connector Table Continued Component identification...

Страница 20: ...Array connector 18 Secondary PCIe riser connector 19 System battery 20 Tertiary PCIe riser connector 21 TPM connector 22 Serial port connector optional Requires a second processor System maintenance s...

Страница 21: ...intenance switch position 6 is set to the On position and Secure Boot is enabled some configurations cannot be restored For more information see Secure Boot DIMM label identification To determine DIMM...

Страница 22: ...IMM Y CAS 21 21 21 for RDIMM LRDIMM Y CAS 24 21 21 for 3DS TSV LRDIMM 7 DIMM type R RDIMM registered L LRDIMM load reduced E Unbuffered ECC UDIMM For more information about product features specificat...

Страница 23: ...e Item Description Definition 1 Capacity 16 GiB 2 Rank 1R Single rank 3 Data width per DRAM chip x4 4 bit 4 Memory type NN4 DDR4 NVDIMM N 5 Maximum memory speed 2667 MT s 6 Speed grade V latency 19 19...

Страница 24: ...Function LED Blue NVDIMM N LED combinations State Definition NVDIMM N Power LED green NVDIMM N Function LED blue 0 AC power is on 12V rail but the NVM controller is not working or not ready On Off 1 A...

Страница 25: ...The NVDIMM N is armed and the NVDIMM N is in normal operation Solid or On 5 The save operation is in progress Flashing 6 The NVDIMM N finished saving and battery is still turned on 12 V still powered...

Страница 26: ...rise website https www hpe com support persistentmemoryQS Processor heatsink and socket components Item Description 1 Heatsink nuts 2 Processor carrier 3 Pin 1 indicator 1 4 Heatsink guide keying feat...

Страница 27: ...y expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configure...

Страница 28: ...drive extension Erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive wil...

Страница 29: ...atus LED Off The drive is not configured by a RAID controller Solid green The drive is a member of one or more logical drives Flashing green 4 Hz The drive is operating normally and has activity Flash...

Страница 30: ...Fan bay numbering Drive box identification Front boxes Item Description 1 Box 1 2 Box 2 3 Box 3 Component identification 30...

Страница 31: ...Item Description 1 Box 1 2 Box 2 3 Box 3 Rear boxes Item Description 1 Box 4 2 Box 5 3 Box 6 Item Description 1 Box 4 2 Box 6 Component identification 31...

Страница 32: ...pe a controllers install to the type a smart array connector Type p controllers install to a PCIe riser To a SAS expander Installs in the primary or secondary PCIe riser Drive bay numbering Smart Arra...

Страница 33: ...Component identification 33...

Страница 34: ...ays connects to port 2 of the controller SAS expander port 3 drive numbers 1 4 SAS expander port 4 drive numbers 5 8 SAS expander port 5 drive numbers 9 12 SAS expander port 6 drive numbers 13 16 SAS...

Страница 35: ...pander the drive numbering skips the second number to allow uFF drive bay numbering Front 2SFF to SAS expander port 3 Rear 2SFF to SAS expander port 9 Front 2SFF side by side unstacked to SAS expander...

Страница 36: ...Mid 4LFF to SAS expander port 6 Front 12LFF Midplane 4LFF All rear 2SFF Drive bay numbering NVMe drives If the server is populated with NVMe drives and NVMe risers Component identification 36...

Страница 37: ...bay number of the server The right bay The default bay number of the server 100 If the drives are connected to a SAS expander For example If the drives are connected to port 3 of the SAS expander then...

Страница 38: ...limline riser Item Description 1 4 x8 Slimline NVMe connectors Three slot with NVMe Slimline riser Item Description 1 x8 Slimline NVMe connector 2 Controller backup power connectors 3 3 5 x8 PCIe slot...

Страница 39: ...rive connectors1 4 x8 PCIe slot 5 x16 PCIe slot 6 x8 PCIe slot 1 The riser supports installation of a second M 2 SSD drive on the reverse side Three slot GPU riser Item Description 1 GPU power cable c...

Страница 40: ...GPU power cable connector 2 Controller backup power connectors 2 3 x16 PCIe slot 4 x16 PCIe slot Two slot x8 riser tertiary Item Description 1 x8 PCIe slot 2 x8 PCIe slot 3 Controller backup power con...

Страница 41: ...Description 1 x8 PCIe slot 2 x8 Slimline NVMe connector 3 Controller backup power connector Dual Slimline riser tertiary Item Description 1 x8 Slimline NVMe connector 2 x8 Slimline NVMe connector Comp...

Страница 42: ...e component The label on the component indicates that the flex slot power supply has an integrated battery back up module Figure 1 HPE Flex Slot Power Supply with Integrated Battery Backup Unit label...

Страница 43: ...ashes Battery State RSOC1 0 Battery bad failed 1 RSOC 29 2 30 RSOC 62 3 63 RSOC 94 4 95 RSOC 1 Relative State of Charge The battery will fully charge within one hour of being installed into the server...

Страница 44: ...ler Components Item Description 1 Internal SAS port 1i 2 Internal SAS port 2i 3 Internal SAS port 3i 4 Internal SAS port 4i 5 Controller backup power cable connector 6 Internal SAS port 5i 7 Internal...

Страница 45: ...nking amber 4 Hz blinking amber indicates a problem with the physical link Solid green A valid logical data activity link exists with no active traffic Blinking green A valid logical link exists with...

Страница 46: ...EDs Table 2 LED indicators Item LED Status Description 1 Management Port Activity LED Off No activity Flashing Passing traffic flashing frequency indicates traffic intensity 2 Management Port Link LED...

Страница 47: ...traffic flashing frequency indicates traffic intensity Solid amber Link fault 5 System status LED Off System is not powered Solid amber Power is up software has not booted yet Solid green System is up...

Страница 48: ...n Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an applicatio...

Страница 49: ...the rack rails WARNING To reduce the risk of electric shock fire or damage to the equipment Do not insert wrong connectors into ports Do not disable the power cord grounding plug The grounding plug i...

Страница 50: ...hors 4 Secure the cables to the cable management arm IMPORTANT Leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 5 Connect the power co...

Страница 51: ...per cooling that can lead to thermal damage Procedure 1 Power down the server 2 Extend the server from the rack 3 Open or unlock the locking latch slide the access panel to the rear of the chassis and...

Страница 52: ...rver 2 Do one of the following Disconnect each power cord from the power source Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server f...

Страница 53: ...rate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Procedure 1 P...

Страница 54: ...to note the location of each drive c Remove the drive cage CAUTION Do not drop the drive cage on the system board Dropping the drive cage on the system board might damage the system or components Remo...

Страница 55: ...that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 2 Install the air baffle Removing a riser cage CAUTION To prevent damage t...

Страница 56: ...5 Remove the riser cage Primary and secondary riser cages Tertiary riser cage Removing a riser slot blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all P...

Страница 57: ...m the rack Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 Remove the blank Removing the hard drive blank Remove the component as indicated Accessing the Systems In...

Страница 58: ...Operations 58...

Страница 59: ...our Call to Repair 4 Hour 24x7 Next Business Day Proactive Care Help prevent service incidents and get you to technical experts when there is one 6 Hour Call to Repair 4 Hour 24x7 Next Business Day St...

Страница 60: ...d mouse Remotely connect to the iLO web interface and run a remote console a Verify the following iLO is licensed to use the remote console feature If iLO is not licensed visit http www hpe com info i...

Страница 61: ...he information library HPE Smart Array P824i p MR Gen10 User Guide IMPORTANT Smart array MR controllers are not supported by Intelligent Provisioning or Smart Storage Administrator NOTE Before install...

Страница 62: ...l a rack Leave a minimum clearance of 63 5 cm 25 in in front of the rack Leave a minimum clearance of 76 2 cm 30 in behind the rack Leave a minimum clearance of 121 9 cm 48 in from the back of the rac...

Страница 63: ...hnology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electro...

Страница 64: ...TION The server equipment connects the earthed conductor of the DC supply circuit to the earthing conductor at the equipment For more information see the documentation that ships with the power supply...

Страница 65: ...risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system pow...

Страница 66: ...rver in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Electrostatic discharge Be aware of the precautions you must follow when setting...

Страница 67: ...s are displayed System Utilities F9 Use this option to configure the system BIOS Intelligent Provisioning F10 Use this option to deploy an operating system or configure storage Boot order F11 Use this...

Страница 68: ...Registering the server To experience quicker service and more efficient support register the product at the Hewlett Packard Enterprise Product Registration website Setup 68...

Страница 69: ...ll the hardware options to identify similar steps and streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system compo...

Страница 70: ...ett Packard Enterprise Power Advisor website https www hpe com info poweradvisor online Installing a redundant hot plug power supply CAUTION All power supplies installed in the server must have the sa...

Страница 71: ...the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 3 Insert the power supply into the power supply bay until it clicks into place 4...

Страница 72: ...llers HPE Smart Array MR controllers NVDIMMs IMPORTANT To support NVDIMMs the HPE Smart Storage Battery must be installed A single 96W battery can support up to 24 devices After the battery is install...

Страница 73: ...Remove the access panel 5 Do one of the following Remove the air baffle If installed on LFF models remove the midplane drive cage 6 Install the Smart Storage battery 7 Install the cable 8 Install the...

Страница 74: ...Smart Storage Hybrid Capacitor verify that the system BIOS meets the minimum firmware requirements to support the capacitor pack IMPORTANT If the system BIOS or controller firmware is older than the...

Страница 75: ...following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Remove the fan cage 7 Install the energy pack option 8 Route and connect...

Страница 76: ...numbering The NVMe SSD is a PCIe bus device Devices attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal traffic flow Do not remove an NVMe SS...

Страница 77: ...Carrier M 2 SCM LFF Smart Carrier SC LFF to SFF Smart Carrier Converter Installing a hot plug SAS or SATA drive Procedure 1 Remove the drive blank 2 Prepare the drive 3 Install the drive 4 Observe th...

Страница 78: ...e drive blank 2 Prepare the drive 3 Install the drive 4 Observe the LED status of the drive Installing a uFF drive and SCM drive carrier IMPORTANT Not all drive bays support the drive carrier To find...

Страница 79: ...e Administrator Installing an M 2 drive This procedure is for replacing M 2 drives located on an expansion card riser or the system board only Do not use this procedure to replace uFF drives Prerequis...

Страница 80: ...n options CAUTION To avoid damage to server components fan blanks must be installed in fan bays 1 and 2 in a single processor configuration CAUTION To avoid damage to the equipment do not operate the...

Страница 81: ...ture change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS iLO performs an orderly shutdown if a cautio...

Страница 82: ...ve the air baffle 5 Remove all standard fans IMPORTANT Do not mix standard fans and high performance fans in the same server 6 Install high performance fans in all fan bays Hardware options installati...

Страница 83: ...rocessors support DDR4 2666 DIMMs Second generation Intel Xeon Scalable processors support DDR4 2933 DIMMs Mixing DIMM types is not supported Install only the supported DDR4 2666 or DDR4 2933 DIMMs in...

Страница 84: ...power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Open the DIMM slot l...

Страница 85: ...e A supported HPE server using Intel Xeon Scalable Processors For more information see the NVDIMM QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs An HPE Smart Storage Bat...

Страница 86: ...nctionality of NVDIMMs It is important to act when HPE Smart Storage Battery related failures occur Always follow best practices for ensuring data protection Prerequisites Before installing an NVDIMM...

Страница 87: ...fo uefi docs iLO RESTful API for HPE iLO 5 For more information about configuring the system for NVDIMMs see https hewlettpackard github io ilo rest api docs ilo5 NVDIMM sanitization Media sanitizatio...

Страница 88: ...server This guideline would apply when replacing a system board due to system failure If any of the requirements cannot be met during NVDIMM relocation do the following Manually back up the NVDIMM N d...

Страница 89: ...ry modules are designed for use only with second generation Intel Xeon Scalable processors and are available in the following capacities 128 GB 256 GB 512 GB HPE Persistent Memory module processor com...

Страница 90: ...Sphere 6 5 U3 or later supports Memory mode Hardware and licensing requirements for optional encryption of the HPE Persistent Memory modules HPE TPM 2 0 local key encryption HPE iLO Advanced License r...

Страница 91: ...HPE Persistent Memory modules can damage the component and the system board connector IMPORTANT Hewlett Packard Enterprise recommends that you implement best practice configurations for high availabi...

Страница 92: ...nt Memory Management Utility The HPE Persistent Memory Management Utility is a desktop application used to configure the server for HPE Persistent Memory as well as evaluate and monitor the server mem...

Страница 93: ...e following For Type a Smart Array controllers install the controller in the Smart Array modular controller connector For Type p Smart Array controllers install the controller in a compatible expansio...

Страница 94: ...jury from hot surfaces allow the drives and the internal system components to cool before touching them 11 Remove the riser 12 Select an available x8 or larger PCIe expansion slot A x8 physical size s...

Страница 95: ...controller configuration During the initial provisioning of the server you must configure the controller using the Smart Array configuration utility in UEFI System Utilities After the initial provisio...

Страница 96: ...equisites Before you perform this procedure make sure that you have the following items available The components included with the hardware option kit T 10 Torx screwdriver Procedure 1 Power down the...

Страница 97: ...nd video cables through the opening 9 If installing a two bay SFF front drive cage install the drive cage 10 Install the universal media bay 11 Optional Install the optical disc drive Hardware options...

Страница 98: ...rve the following The drive cage can be installed in any box This procedure covers installing the drive cage in box 1 When installing in box 1 the NVMe riser must be installed in the tertiary PCIe slo...

Страница 99: ...the server before beginning any installation procedure Improper grounding can cause ESD 2 Power down the server 3 Do one of the following Extend the server from the rack Remove the server from the rac...

Страница 100: ...ntroller and high performance fans are required when installing this drive cage Procedure 1 Observe the following alerts WARNING To reduce the risk of personal injury from hot surfaces allow the drive...

Страница 101: ...remove the drive blanks Retain the drive blanks for use in empty drive bays b Install the drive cage 9 Connect the power cable 10 Install a storage controller 11 Connect the data cables from the drive...

Страница 102: ...re If an eight bay SFF drive cage is installed in box 1 then airflow labels are not required If a blank is installed in box 1 replace it with the blank that comes with the kit If a Universal Media Bay...

Страница 103: ...d with the hardware option kit Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the foll...

Страница 104: ...Install the fan cage 11 Install the air baffle 12 Install the access panel 13 Slide the server into the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16...

Страница 105: ...rd from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the a...

Страница 106: ...ont 2SFF NVMe SAS SATA Premium drive cage Prerequisites Before you perform this procedure make sure that you have the following items available T 10 Torx screwdriver The components included with the h...

Страница 107: ...ove the server from the rack 4 Remove the access panel 5 Remove the front bay blank 6 Remove the optical disc drive from the universal media bay 7 Remove the SFF drive blank from the universal media b...

Страница 108: ...8 Install the drive cage into the universal media bay 9 Install the optical disc drive in the universal media bay Hardware options installation 108...

Страница 109: ...ccess panel 13 Slide the server into the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server The installation is complete Installing a m...

Страница 110: ...The components included with the hardware option kit Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the serv...

Страница 111: ...system board Dropping the drive cage on the system board might damage the system or components Remove all drives and use two hands when installing or removing the drive cage a Locate the alignment pi...

Страница 112: ...have the following items available T 10 Torx screwdriver The components included with the hardware option kit The front drive bays are fully populated with 12 LFF or 24 SFF drives High performance fan...

Страница 113: ...e following For primary bays remove the riser cage For secondary bays remove the rear wall blank 6 Install a SAS expander or other expansion card if needed 7 Install the drive cage Hardware options in...

Страница 114: ...power supplies Prerequisites Before you perform this procedure make sure that you have the following items available T 10 Torx screwdriver The components included with the hardware option kit The fron...

Страница 115: ...ck Remove the server from the rack 4 Remove the access panel 5 Do one of the following If installed remove the secondary riser cage Remove the secondary wall blank 6 Remove the tertiary wall blank Har...

Страница 116: ...7 Install the drive cage compatible rear wall 8 Install the drive cage Hardware options installation 116...

Страница 117: ...3LFF SAS SATA drive cage Before installing this option the front bays must be fully populated with 12 LFF drives High performance fans must be installed in all fan bays Prerequisites Before you perfo...

Страница 118: ...m the rack 4 Remove the access panel 5 If installed remove the secondary riser cage The secondary riser cage is not supported with a three bay LFF rear configuration 6 Remove the rear wall blank 7 Ins...

Страница 119: ...llation is complete Riser and riser cage options Installing primary and secondary risers Prerequisites Before you perform this procedure make sure that you have the following items available The compo...

Страница 120: ...5 Remove the riser cage 6 Remove the riser board 7 Install the riser 8 If needed install an expansion board 9 If needed connect data cables to the riser or expansion board 10 Install the riser cage 11...

Страница 121: ...following Disconnect each power cord from the power source Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remov...

Страница 122: ...nsion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 2 Power down the server 3 Remove all power a Disconnect each power cord from the power...

Страница 123: ...CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 2 Power down the server 3 Remove all po...

Страница 124: ...7 Install the rear blank from the option kit Hardware options installation 124...

Страница 125: ...installation is complete Installing the 2NVMe slimSAS riser option Prerequisites Before you perform this procedure make sure that you have the following items available The components included with t...

Страница 126: ...SAS riser option The 8NVMe slimSAS riser can be installed in the primary or secondary position Prerequisites Before you perform this procedure make sure that you have the following items available The...

Страница 127: ...stall the secondary riser cage 7 Connect data cables to the drive backplane Expansion slots Supported PCIe form factors All slots support full height expansion cards Use the following information to f...

Страница 128: ...ional 1 slot riser Optional Slot 7 Full length Full height FL FH PCIe3 x8 8 4 2 1 PCIe3 x16 16 8 4 2 1 Slot 8 Half length Full height HL FH PCIe3 x8 8 4 2 1 Installing expansion boards WARNING To redu...

Страница 129: ...isconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 Identify and the...

Страница 130: ...wer cord to the power source 14 Power up the server The installation is complete Installing a 12G SAS Expander Card For 24SFF configurations install 8SFF front drive cages in boxes 1 and 2 For configu...

Страница 131: ...ailable The components included with the hardware option kit Storage cables for each drive box A storage controller Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord fr...

Страница 132: ...ng the labels on each cable connect the cables to the SAS expander For drive numbering see Drive bay numbering SAS expander 11 Install the riser cage 12 Connect cables from the 12G SAS expander to the...

Страница 133: ...iver T 10 Torx screwdriver High performance heatsinks must be installed with this option Procedure 1 Observe the following alert CAUTION To prevent improper cooling and thermal damage do not operate t...

Страница 134: ...stall the clip that supports your configuration Primary secondary and tertiary positions are shown 8 Install high performance heatsinks 9 Install the air baffle 10 Remove the rear wall blank The secon...

Страница 135: ...e primary riser cage see Removing a riser cage To install a card in the tertiary riser cage see Installing a tertiary riser cage 11 Remove the PCIe blank 12 Install the card into the riser Hardware op...

Страница 136: ...13 If required connect the power cable from the card to the riser 14 For full length cards open the retention clips 15 Install the riser cage Hardware options installation 136...

Страница 137: ...plete Installing the chassis intrusion detection switch Prerequisites Before you perform this procedure make sure that you have the following items available The components included with the hardware...

Страница 138: ...l 7 Install the server into the rack 8 Connect each power cord to the server 9 Connect each power cord to the power source 10 Power up the server The installation is complete Installing a rear serial...

Страница 139: ...Remove the access panel 5 If a tertiary riser cage is not installed perform the following steps a Remove the serial port blank b Insert the serial cable through the blank port and connect it to the s...

Страница 140: ...6 If a tertiary riser cage is installed perform the following steps a Remove the riser and the blank b Install the serial port Hardware options installation 140...

Страница 141: ...e Systems Insight Display Prerequisites Before you perform this procedure make sure that you have the following items available The components included with the hardware option kit T 10 Torx screwdriv...

Страница 142: ...r switch SID module connector The SID module cable will be connected to this same connector 8 Remove the power switch module Retain the T 10 screw for later use CAUTION When routing cables make sure t...

Страница 143: ...anel 14 Slide the server into the rack 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server The installation is complete Installing a Flexible...

Страница 144: ...r cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the primary riser cage 6 Remove the FlexibleLOM blan...

Страница 145: ...performance heatsink This procedure shows a standard heatsink as an example The installation process is the same for all heatsinks Hewlett Packard Enterprise recommends identifying the processor heat...

Страница 146: ...CAUTION THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts 2 Power down the server 3 Remove all power a Disconnect each power cord f...

Страница 147: ...ot between the frame and heatsink The release slot is across from the Pin 1 indicator and is labeled with a screwdriver b Insert a 1 4 flathead screwdriver into the release slot Be sure that the screw...

Страница 148: ...m Tuning supports specific processors and configurations For more information see the product QuickSpecs on the HPE website IMPORTANT Existing HPE ProLiant and HPE Synergy Gen10 server products contai...

Страница 149: ...RY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disco...

Страница 150: ...complete HPE Trusted Platform Module 2 0 Gen10 option Overview Use these instructions to install and enable an HPE TPM 2 0 Gen10 Kit in a supported server This option is not supported on a Gen9 and ea...

Страница 151: ...he system board If an OS is configured to use the TPM and it is removed the OS may go into recovery mode data loss can occur or both When installing or replacing hardware Hewlett Packard Enterprise se...

Страница 152: ...rt Center website Follow the instructions on the website to update the system ROM 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b...

Страница 153: ...the TPM board To seat the board press the TPM board firmly into the connector To locate the TPM connector on the system board see the server label on the access panel 3 Install the TPM cover a Line up...

Страница 154: ...guration can be changed between TPM 1 2 and TPM 2 0 default but only TPM 1 2 operation is supported Enabling the Trusted Platform Module as TPM 2 0 Procedure 1 During the server startup sequence press...

Страница 155: ...ies do one of the following If in graphical mode click Yes If in text mode press the Y key 7 Press the ESC key to exit System Utilities The server reboots a second time without user input During this...

Страница 156: ...cables from the front to the rear of the server use the cable channels on either side of the chassis Cabling diagrams Use the following tables to find cabling information and diagrams Table 3 SAS SATA...

Страница 157: ...der Controller 869806 001 6 Rear 3LFF SAS SATA drive cage 869823 001 3 Drive backplane System board SAS Expander Controller 869810 001 6 12G SAS Expander card 869802 001 5 869803 001 5 SAS Expander Co...

Страница 158: ...CIe 869814 001 1 869813 001 1 PCIe riser Backplane 2 Port Slim SAS Riser Tertiary PCIe 869812 001 1 869812 001 1 PCIe riser Backplane 4 Port Slim SAS Riser 869811 001 776402 001 PCIe riser Backplane G...

Страница 159: ...001 1 Component System board Front display port LFF 869808 001 1 Component System board Optical disk drive 756914 001 2 Component System board Systems Insight Display Included with component Componen...

Страница 160: ...Option 2 SAS Expander Option 3 not shown A controller Cable routing Front 2SFF drive option for LFF Option 1 System board Cabling 160...

Страница 161: ...Option 2 Controller Option 3 not shown SAS Expander Cable routing Front 2SFF drive options 3 position cable SFF models Cabling 161...

Страница 162: ...ion Figure 3 Front 4LFF drive cage 1 NOTE The HPEProLiant DL380 Gen10 Mini SAS 3 position cable kit P N 826709 B21 is required to support the 11th and 12th embedded SATA ports for 12LFF configurations...

Страница 163: ...Box 1 to SAS Expander Box 2 to SAS Expander Cabling 163...

Страница 164: ...All boxes Cable routing Front 8SFF NVMe SAS premium drive option The backplane shown is in box 3 Cable routing Front 8SFF NVMe drive options Cabling 164...

Страница 165: ...Box 1 Box 2 Cabling 165...

Страница 166: ...Box 3 Cable routing Front 2SFF NVMe drive option for SFF Cable routing Front 2SFF NVMe drive option for LFF Cabling 166...

Страница 167: ...Cable routing Midplane 4LFF drive option Cabling 167...

Страница 168: ...ar 3LFF drive option Cable routing Rear 2SFF drive options Rear 2SFF drive option to a SAS expander both in the primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in primary s...

Страница 169: ...ies to a controller Cable routing HPE 12G SAS Expander to a controller Observe the following Port 1 always connects to port 1 of the controller Port 2 always connects to port 2 of the controller SAS e...

Страница 170: ...ver This blocks airflow and increases heat inside the server Extra cable slack should be stored towards the front of the server near the drive backplane Backup power cable A smart storage battery is r...

Страница 171: ...24SFF with a Smart Array P824i P controller in primary 24SFF with a Smart Array P824i P controller in secondary Cabling 171...

Страница 172: ...ry position One cable is left disconnected Front 12LFF Middle 4LFF Rear 2SFF with the Smart Array P824i P controller in the primary position One cable is left disconnected Cable routing Systems Insigh...

Страница 173: ...Cabling 173...

Страница 174: ...e and Offline UEFI System Utilities Offline HPE MR Storage Administrator Online StorCLI Online Product QuickSpecs For more information about product features specifications options configurations and...

Страница 175: ...does not parse or change OS data from third party error event log activities for example content created or passed through the OS Active Health System Log The data collected by the Active Health Syst...

Страница 176: ...ew server health and model information Group virtual media Connect URL based media for access by a group of servers Group power control Manage the power status of a group of servers Group power cappin...

Страница 177: ...the iLO RESTful API see the Hewlett Packard Enterprise website https www hpe com support restfulinterface docs For specific information about automating tasks using the iLO RESTful API see libraries a...

Страница 178: ...o prepares the system to integrate optimized server support software from the Service Pack for ProLiant SPP SPP is a comprehensive systems software and firmware solution for ProLiant servers server bl...

Страница 179: ...foundation of secure embedded management applications and firmware The management security provided by HPE embedded management products enables secure support of modern workloads protecting your compo...

Страница 180: ...pport a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations UEFI Mode and Legacy BIOS Mode Certain boot options require that you select a specific boot mode By de...

Страница 181: ...e UEFI BIOS by adding or removing your own certificates either from a management console directly attached to the server or by remotely connecting to the server using the iLO Remote Console You can co...

Страница 182: ...host operating system In offline mode users can configure or maintain detected and supported devices such as optional Smart Array controllers and integrated Smart Array controllers Some HPE SSA featur...

Страница 183: ...gh a graphical interface HPE InfoSight for servers Combines the machine learning and predictive analytics of HPE InfoSight with the health and performance monitoring of Active Health System AHS and HP...

Страница 184: ...ProLiant SPP HPE online flash components Moonshot Component Pack Service Pack for ProLiant SPP is a systems software and firmware solution delivered as a single ISO file download This solution uses S...

Страница 185: ...requests from SUM or iLO Amplifier Pack for updates through the management network and orchestrates staging deploying and activating updates You can adjust the polling interval by issuing the appropri...

Страница 186: ...m that contains the System ROM Flash Binary component for your server Enter one of the fsx file systems available such as fs0 or fs1 and press Enter 7 Use the cd command to change from the current dir...

Страница 187: ...risk and helps customers realize agility and stability Hewlett Packard Enterprise helps customers succeed through Hybrid IT by simplifying and enriching the on premise experience informed by public c...

Страница 188: ...eshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolut...

Страница 189: ...harge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare...

Страница 190: ...For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 190...

Страница 191: ...limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95...

Страница 192: ...ply HPE 800W Flex Slot 48VDC Hot plug Low Halogen Power Supply HPE 800W Flex Slot Scalable Persistent Memory Power Supply HPE 1600W Flex Slot Platinum Hot plug Low Halogen Power Supply For detailed po...

Страница 193: ...put for China only HPE 800W Flex Slot Platinum Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for China only...

Страница 194: ...input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 4 35 A at 200 VAC 3 62 A at 240 VAC 3 62 A at 240 VDC for Chi...

Страница 195: ...77 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power...

Страница 196: ...UTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following m...

Страница 197: ...8 A at 240 VDC for China only Maximum rated input power 580 W at 100 VAC 900 W at 200 VAC 912 W at 240 VDC for China only BTUs per hour 1 979 at 100 VAC 3 071 at 240 VAC 3 112 at 240 VDC for China on...

Страница 198: ...uency 50 Hz to 60 Hz Rated input current 8 7 A at 200 VAC 7 2 A at 240 VAC Maximum rated input power 1734 W at 200 VAC 1725 W at 240 VAC BTUs per hour 5918 at 200 VAC 5884 at 240 VAC Power supply outp...

Страница 199: ...updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To...

Страница 200: ...PE Proactive Care service Supported products list https www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported products list https www hpe com services proac...

Страница 201: ...com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see https www hpe com info environment Documentation feedb...

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