Action
Be sure no power issues exist.
Be sure no loose connections exist.
Check for available updates on any of the following components
:
A.
RAID Controller firmware
B.
RAID driver
C.
HBA firmware
Be sure the drive or backplane is cabled properly.
Check the drive LEDs to be sure they indicate normal function.
Be sure the drive is supported.
Power cycle the server. If the drive appears, check to see if the drive firmware needs to be updated.
Be sure the drive bay is not defective by installing the hard drive in another bay.
When the drive is a replacement drive on an array controller, be sure that the drive is the same type
and of the same or larger capacity than the original drive.
When using an array controller, be sure the drive is configured in an array.
Be sure that the correct controller drivers are installed and that the controller supports the hard
drives being installed.
Data is inaccessible
Symptom
The data on the drives is inaccessible.
Cause
The files are corrupt.
Viruses exist on the server.
A TPM is installed but not properly enabled on the server.
Action
Be sure the files are not corrupt. Run the repair utility for the operating system.
Be sure no viruses exist on the server. Run a current version of a virus scan utility.
When migrating encrypted data to a new server, be sure to follow the recovery procedures in the
operating system documentation.
Server response time is slower than usual
Symptom
The server response time is slower than usual.
Cause
