Action
Troubleshoot the issue using the following flowcharts:
Start POST issues
Does the system
have power?
Go to Power
on issues
flowchart
What color is the
system power LED
Is Video displayed
Is Video cabled
Correctly
Has system
attempted to boot an
OS?
Are POST error
messages
displayed?
Did system show
the post code?
Does issue still
exist?
Correct the video
cabling. See the server
user guide.
Go to OS
boot issues
flowchart
Review the post code
on Chapter 2" BIOS
POST/Beep Code”
Check and solve error
message
End
Check IPMI event log
using webUI and
follow instructions.
Does the condition
still exist
End
Check for cable loose connections.
If ReseatIng devices indicated by
system status LEDs and the
condition still exists, replace the
device.
Does the condition
still exist?
Update all device
firmware to the latest
version.
Does the condition
still exist?
Before contacting support, gather
important symptom information for
use in troubleshooting the issue.
Contact Support
Yes
No
No
Yes
Yes
No
Yes
Yes
No
Yes
No
No
No
No
No
No
Yes
Off
Solid
green
Yes
Yes
Yes
