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3 Troubleshooting Your PC

Solving Problems

English

Solving Problems

This chapter can help you solve most problems you might have with
your PC.

If you are unable to solve your problem after following the advice in
this chapter, refer to "Hewlett Packard Support and Information
Services", on page 67.

HP Summary Screen

The HP Summary Screen provides information about your PC’s current
configuration. To view the Summary Screen, press

just after your

PC is switched on and while the Vectra Logo appears during the Power-
on-Self-Test (POST). Refer to "HP Setup Program", on page 66.

Содержание Vectra VL5 5

Страница 1: ...HP Vectra VL 5 xxx User s Guide ...

Страница 2: ...erformance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company CompuServeTM is a U S registered trademark of CompuServe Inc Microsoft MS MS DOS and Windows are U S registered t...

Страница 3: ...User s Guide ...

Страница 4: ...roperly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover without first removing the power cord from the power outlet and a...

Страница 5: ...r Windows 95 users open the Start menu in the task bar and select Help Then double click on the help topic Working in Comfort For Windows for Workgroups Windows 3 11 users open the Program Manager open the program group HPUtils and double click on the HP User Tools icon Then click on Working in Comfort in the page tagged Information ...

Страница 6: ...vi English ...

Страница 7: ...cting to a Network 5 Connecting Audio Accessories 6 Connecting the Power Cables 7 Your PC s Hardware Control Panel 8 Starting and Stopping Your PC 9 Starting Your PC 9 Starting the PC for the First Time 10 Stopping Your PC 12 Setting Passwords 13 Setting an Administrator Password 13 Setting a User Password 14 Using Power Management 15 Additional Information and Help 15 2 How to Install Accessories...

Страница 8: ...26 Installing Mass Storage Devices 28 Connecting IDE Devices 28 Configuring an IDE Device After Installation 29 Installing an IDE Hard Disk Drive in the Rear Shelf 30 Installing an IDE Hard Disk Drive in the Bottom Shelf 31 Installing a Tape Drive in the Bottom Shelf 33 Installing Accessory Boards 35 Configuring Accessory Boards with Plug and Play 35 Configuring non Plug and Play ISA Accessory Boa...

Страница 9: ...9 If Your Keyboard Does Not Work 51 If Your Mouse Does Not Work 51 If Your Printer Does Not Work 52 If the Flexible Disk Drive Does Not Work 53 If the Hard Disk Does Not Work 54 If the CD ROM Drive Has a Problem 55 If an Accessory Board Does Not Work 56 If Your PC Has a Software Problem 57 If You Have Forgotten Your Password 57 If Your Application Software Does Not Work 58 If the Date and Time are...

Страница 10: ... HP Authorized Reseller 69 HP SupportPack 69 HP Support Assistant CD ROM 70 Hewlett Packard Information Services 71 HP Forum on CompuServe 71 HP Forum on America Online 72 HP BBS Library 73 HP World Wide Web Site 73 HP FAXback on Demand HP FIRST 74 HP Audio Tips USA only HP Automated Support Directory 74 Ordering Drivers and BIOS on Diskette 75 HP Support Services 76 Hewlett Packard Telephone Supp...

Страница 11: ...English xi HP Network Phone in Support Service NPS 79 Summary 80 Hewlett Packard Marketing Headquarters 81 Glossary 83 Index 87 ...

Страница 12: ...xii English ...

Страница 13: ...1 Setting Up and Using Your PC ...

Страница 14: ... accessories 3 Position the PC so that its rear connectors are easily accessible 4 Refer to the display s manual for information about the display Operating System Your PC s operating system is preloaded on your PC s hard disk drive Installation Tools No tools are required to set up your PC However if you plan to install a disk drive or an accessory board in your PC you will need a flat blade scre...

Страница 15: ...el connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device Connections for Models with Integrated Video Display NOTE The Universal Serial Bus USB connectors are between the serial connectors and can be used for USB accessories Most USB accessories are automatically configured as soon as they are physically attac...

Страница 16: ...l Bus USB connectors are between the serial connectors and can be used for USB accessories Most USB accessories are automatically configured as soon as they are physically attached to the PC USB is not supported by all operating systems If the USB drivers are not available on your PC they can be obtained from HP s electronic services Parallel Connector USB see note below Keyboard Mouse MGA Milleni...

Страница 17: ...the RJ 45 UTP Unshielded Twisted Pair LAN connector To enable your network connection refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program You can find additional information in the online Network Administrator s Guide NOTE If you need a BNC Coax connector to connect to the network you can install an optional BNC coax adapter order HP D3979A Refer to ...

Страница 18: ...g headphones or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that position NOTE The internal speaker and the Line Out jack on the rear o...

Страница 19: ...tional regulations This PC is disconnected from the power by removing the power cable from the power outlet This means the PC must be located close to a power outlet that is easily accessible 1 If fitted remove the label covering the computer s power connector 2 Connect the power cords to the display and the computer The connectors are shaped to go in one way only 3 Connect the display s power cor...

Страница 20: ...ws flickers when your hard disk drive is being accessed The hard disk activity light only works if you have an IDE hard disk drive which comes with your Vectra PC If you replace this drive with a SCSI hard disk drive this light will not work NOTE If your PC comes with an audio board the front panel will have controls for the audio board Power On Off Power on Status Light Hard Disk Activity Light V...

Страница 21: ...r button on the front panel press the space bar When you switch on the computer the computer carries out the Power On Self Test POST while the Vectra logo is displayed If you wish to view the POST details press to get the HP Summary Screen If there is an error in the POST the error will automatically be displayed For details refer to If a POST Error Message is Displayed on page 47 3 If you have se...

Страница 22: ... Once you have confirmed your selection of the operating system you cannot change that selection The operating system that you have NOT chosen will be deleted from the computer s hard disk Initializing Your Software NOTE Do NOT switch OFF the PC while the software is being initialized this could cause unexpected results To initialize your software 1 Turn on the display first and then the PC When t...

Страница 23: ...d with the display and on a label on the rear of the display Depending on which model PC you have you may also be asked to select which operating system you want to use Windows 3 11 or Windows 95 Once you have confirmed your selection of the operating system you cannot change that selection The operating system that you have NOT chosen will be deleted from the computer s hard disk 3 While the init...

Страница 24: ...If you need to restore the preloaded software on your PC you can use these diskettes to do so For details on how to create these diskettes refer to the documentation for your operating system Stopping Your PC To stop the PC make sure that you have exited all programs and the operating system if necessary and then press the power button on the control panel Refer to the operating system manual for ...

Страница 25: ...o HP Setup Program on page 66 If you have set both an Administrator Password and a User Password and you enter the Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set an Administrator Password 1 Start the Setup Program Refer to HP Setup Program on pag...

Страница 26: ...e Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set a User Password 1 Start the Setup Program Refer to HP Setup Program on page 66 2 Select the Security menu group 3 Select the User Password submenu 4 Choose the Set User Password setup item You will...

Страница 27: ...implement power management This PC s power management complies with the Energy Star Computers Program initiated by the United States Environmental Protection Agency Additional Information and Help Additional information about your PC is preloaded on your PC s hard disk drive This information includes New features what is new and special about your PC Using your PC simple how to use guidelines abou...

Страница 28: ...1 Setting Up and Using Your PC Additional Information and Help 16 English ...

Страница 29: ...2 How to Install Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC ...

Страница 30: ...es 16 MB kit 2 x 8MB modules 32 MB kit 2 x 16 MB modules 64 MB kit 2 x 32 MB modules Pairs of identical modules must be installed Up to Four Accessory Boards Some slots may come with pre installed boards Front Access Device Shelf 5 25 inch 1 2 MB flexible disk drive Tape Drive Cache Memory Video Memory One internal mass storage device Network LAN Board UTP on some models ...

Страница 31: ...f necessary unlock the cover using the key provided with the PC 4 Slide the two tabs on the front of the computer inwards Firmly slide the cover forward 5 cm 2 inches and lift it up and off the computer Replacing the Cover after Installing Accessories 1 Check that you have installed all your accessories 2 Make sure that all internal cables are properly connected and safely routed so they will not ...

Страница 32: ...he computer s cover 2 Lift the front of the power supply to disengage the hinge on the rear Lift the power supply clear and lay it upside down on the frame above the disk drives 3 Before replacing the power supply ensure that you have installed all your accessories in the PC Replace the power supply on the left hand side of the PC and ensure that the cables are neatly routed around any accessory b...

Страница 33: ... you can install up to a total of 192 MB 6 x 32 MB Main memory is available in modules of 4 MB 8 MB 16 MB or 32 MB There are three memory banks with each bank requiring two memory modules You must install identical modules as pairs in each bank NOTE Best performance is achieved if you install memory in bank A first then bank B and in bank C last 1 The letters A B and C are used for reference only ...

Страница 34: ...o the slot at 45 Pivot the memory module to a perpendicular position and click into place NOTE The letters A B and C are used for reference only in the above illustration These letters do not appear on the system board The bank identified here as C is the one closest to the processor 4 If you need to remove a main memory module release the retaining clip and pull the module forward and out of the ...

Страница 35: ...ou are removing the accessory from the bag Handle the accessory as little as possible and with care To install a cache memory module 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover and power supply 3 Remove the 256 KB cache module 4 Align the 512 KB cache memory module directly over the socket Press the memory module co...

Страница 36: ...deo memory to 2 MB CAUTION Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you are removing the accessory from the bag Handle the accessory as little as possible and with care To Install Video Memory Modules 1 Disconnect the power supply c...

Страница 37: ...her accessories before replacing the cover and power supply Reconnect all cables and power cords After Installing a Video Memory Upgrade 1 Switch on the PC 2 Follow the instructions that come with your video memory upgrade or that are in your operating system manual to configure the new video memory upgrade 3 You may be asked to insert a diskette containing an appropriate video driver in drive A F...

Страница 38: ...the MGA Millennium board Put the screw to one side Note which slot the board is in 3 Carefully remove the board from its slot holding the board at each end by its top edge Do not bend the board With its components facing up place the board on a clean flat solid static free surface Handle the board by its edges 4 Install the memory module on the video board Carefully slide the board back into its s...

Страница 39: ...tation and online help for more information Two configuration switches are on the Matrox video adapter board Contact your HP representative for further information about upgrading the VGA BIOS Switch Use Switch Block to 1 Flash EEPROM Switch for VGA BIOS OFF to prevent Video BIOS upgrades DEFAULT ON to allow Video BIOS upgrades 2 Enable or disable VGA for single screen or dual screen operation wit...

Страница 40: ...ontact the product vendor for further information Connecting IDE Devices There are three data cables inside your PC Two of these are for IDE devices The first is marked Primary IDE next to the system board attachment It has two drive connectors The middle connector of this data cable must be connected to the bootable or master hard disk drive The second data cable has only one drive connector It i...

Страница 41: ...ted by the Setup program However a newly installed CD ROM may require that you install an appropriate device driver Refer to your operating system documentation for details For information on how to obtain the latest available drivers from HP refer to page 73 Examples of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1 Bootable hard disk drive First conn...

Страница 42: ...f you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Slide the drive into the rear drive shelf supporting the drive with your hand 4 Align the drive with the holes in the rear drive shelf Then secure the drive with the screws provided with it ...

Страница 43: ...ecking the HP Summary Screen Refer to the page 66 Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manual to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord from the power outlet and disconnect th...

Страница 44: ...an be removed without any tools 5 Support the power supply with your hand to prevent it falling out and carefully turn the PC onto its side 6 Slide the hard disk into the bottom shelf supporting the disk with your hand 7 Align the drive with the holes in the bottom of the PC Support the drive with your hand while securing the drive with the four screws provided ...

Страница 45: ... Replace the CD ROM in the middle shelf 11 Install any other accessories before replacing the power supply and the cover Replace the side bezel Reconnect all cables and power cords 12 Verify the new configuration by checking the HP Summary Screen Refer to page 66 Installing a Tape Drive in the Bottom Shelf A tape drive can be installed in the bottom shelf 1 Disconnect the computer s power supply c...

Страница 46: ...ure it with the screws provided with the device Replace the side bezel 6 Connect the data and power cables to the rear of the drive and to the PC refer to the cables and instructions that come with the tape drive 7 Replace the CD ROM in the middle shelf 8 Install any other accessories before replacing the power supply and the cover Reconnect all cables and power cords 9 Verify the new configuratio...

Страница 47: ...with Plug and Play Plug and Play is an industry standard for automatically configuring your PC s hardware resources and the accessory boards installed in it If your operating system supports Plug and Play your PC has configurable support for Plug and Play in the BIOS All PCI accessory boards are Plug and Play although not all ISA boards are Check the accessory board s documentation if you are unsu...

Страница 48: ...e it into the board guide of the chosen slot Do not bend the board See diagram on facing page 6 Align the board s connector with the slot s socket and firmly press into the socket Ensure the board s connector engages completely with the socket and does not touch components on other boards 7 Secure the board by replacing the slot cover screw If you loosened the screws on adjacent slots tighten them...

Страница 49: ...In Your PC Installing Accessory Boards Installing an Accessory Board refer to facing page Step 4 Unscrew and remove the slot cover Step 5 Slide board into the slot Step 7 Secure the board Step 8 Installing a VESA standard video adapter board ...

Страница 50: ... to a telecommunications network 2 Remove the PC s cover 3 From inside the PC push out and remove the metal plug on the network board to expose the hole for the coax connector 4 Remove the nut from the coax connector 5 Attach the coax adapter board to the network board and at the same time insert the coax connector through the hole in the network board s back metal plate 6 From outside the PC scre...

Страница 51: ...ories In Your PC Installing a BNC Coax Adapter To Install a BNC Coax Adapter Step 3 Remove the metal plug Step 4 Remove the nut Step 5 Attach the coax adapter board to the network board Step 6 Screw the nut back onto the coax connector ...

Страница 52: ...rive processor for your PC 1 Disconnect the computer power cords from the power outlets and disconnect the PC from any telecommunications network 2 Remove the computer s cover and lift the power supply from it s seating as described in Moving and Replacing the Power Supply on page 20 3 If the heat sink is not directly attached to the processor unclip the heat sink 4 Raise the lever on the socket t...

Страница 53: ...r over the socket with it s corner marker facing the corner marker on the socket c Place the processor into the socket d Lower the lever to lock the processor into place e Replace the heatsink and fasten the clip if the heatsink is not directly attached to the processor CAUTION Do not change the system board switches after you install an OverDrive processor 6 Replace the computer s power supply an...

Страница 54: ...er to your desk 1 Remove the computer s cover refer to page 19 2 Remove the security bracket from the storage position 3 Insert the security bracket from inside the computer into the slot shown in the diagram above 4 Press it firmly until it snaps into place 5 Install any other accessories before replacing the cover Remove the bracket from the storage position Insert the bracket in the computer ...

Страница 55: ...3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC ...

Страница 56: ...m after following the advice in this chapter refer to Hewlett Packard Support and Information Services on page 67 HP Summary Screen The HP Summary Screen provides information about your PC s current configuration To view the Summary Screen press just after your PC is switched on and while the Vectra Logo appears during the Power on Self Test POST Refer to HP Setup Program on page 66 ...

Страница 57: ...ed Display is Blank and There Are No Error Messages If your display is blank and there are no error messages when you turn on your PC follow this procedure 1 Check external items 2 Check internal items 3 Rebuild your PC s components Check External Items Be sure the following external items are functioning properly Check that the computer and display are turned on The power light should be illumina...

Страница 58: ...f the PC now works add the boards and accessories one at a time to determine which one is causing the problem Action Reference Check all internal cables Ensure they are correctly attached and firmly in place Check that the processor is correctly installed Refer to Installing an OverDrive Processor on page 40 Check that the processor speed switches have been set correctly Refer to System Board Swit...

Страница 59: ... of error you will have one or more of these choices available on screen Press to ignore the message and continue Press to run Setup and correct a system configuration error HP recommends that you correct the error before proceeding even if the PC appears to start successfully Press to accept validate the change and update Setup s configuration information Press to see more details about the messa...

Страница 60: ...s started A message will be displayed similar to this Configuration has been cleared set switch 6 to the OPEN position before rebooting Turn off the PC disconnect the power cable and remove the cover e Set the system board switch 6 CMOS STATUS on the switch block to OPEN to re enable the configuration 2 Replace the cover and reconnect the power and cables 3 Switch on the PC An error message will b...

Страница 61: ...ata refer to Power Menu Items in the HP Setup program refer to HP Setup Program on page 66 If Your PC Has a Hardware Problem This section describes what to do if you have problems with your display disk drives printer accessory board keyboard or mouse Display Does Not Work Properly If Your Display is Blurred or Unreadable If you have selected the wrong display the display screen may become blurred...

Страница 62: ...at the video upgrade is properly installed if you have one Check that an accessory board doesn t use the same I O address as the integrated video interface 03B0h to 03DFh Refer to the manual supplied with the accessory for further information If the display works correctly during the Power On Self Test POST but goes blank when Windows starts check that you have enough memory for the video mode you...

Страница 63: ...ked You will need to enter a password to unlock the keyboard and mouse You can change this setting in the Setup program Refer to Security Menu Items refer to HP Setup Program on page 66 If Your Mouse Does Not Work Ensure that the mouse is correctly connected Ensure that the mouse driver supplied with the preloaded software is installed correctly Choose a Logitech mouse driver Clean the mouse ball ...

Страница 64: ...s online Examine the paper feed mechanism for a paper jam Make sure that the printer is configured correctly for the PC and for the application a Ensure the PC s port has been correctly configured using Setup b Make sure the printer is correctly set up in your operating system s configuration c Ensure the application program s print menu has been correctly set up Refer to the manual supplied with ...

Страница 65: ...n board flexible disk controller Clean the flexible disk drive using a diskette cleaning kit Check that the flexible disk drive has been enabled in Setup Flexible disk drive refer to Hardware Protection Submenu Security group in the HP Setup program see HP Setup Program on page 66 Boot on flexible disk drive refer to Start up Center Submenu Security group in the HP Setup program see HP Setup Progr...

Страница 66: ...ard disk drive has been detected refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 Check that the on board Bus IDE is enabled if you are using the integrated IDE controller refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 If the Hard Disk Activity Light Does Not Work If the hard disk acti...

Страница 67: ...bles have been properly connected Check that a CD is inserted in the drive Verify that the CD ROM is declared as CD in the Setup program refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 Verify that the Bus IDE Adapters item is set to Both in Setup refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on...

Страница 68: ...he accessory board slot Check that the accessory board has been correctly configured with the ISA Configuration Utility if necessary Ensure the board is not using memory I O addresses an IRQ or DMA also used by the PC Refer to IRQs DMAs and I O Addresses Used by Your PC on page 65 Refer to the board s manual for further details Check that the PC has been configured correctly in Setup ...

Страница 69: ...ord which you had forgotten 7 Press to save the new Password and exit Setup If you forget both the User Password and the Administrator Password 1 Switch off the PC 2 Remove the computer s cover 3 Set switch 5 on the system board switch block to CLOSED 4 Switch on the PC and allow it to complete its startup routine The message Passwords have been cleared power off your PC and set switch 5 to open p...

Страница 70: ...r too long and the battery is discharged To change the date and time use your operating system utilities or the Setup program If You Have a Network Problem If you have a problem with your PC s network run the HPIEDIAG utility preloaded on your PC s hard disk drive 1 Select drive C to access the PC s hard disk drive 2 Change to the DIAG directory by typing either CD LANDRV DIAG CD LAN DIAG 3 Start ...

Страница 71: ...d another peripheral device might be due to the settings of the I O addresses IRQ channel or DMA channel To resolve the conflict change the settings either of the audio interface or of any other ISA accessory in your system No Output from the 8 bit or 16 bit Digitized Sounds This might be due to the DMA channel selected If you hear no output from both the 8 bit and 16 bit digitized sounds this mig...

Страница 72: ...audio at 44 kHz The PC Hangs While Recording Uncompressed digital audio can eventually fill your hard disk For example one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10 5 MB Before recording check that there is enough free space on your hard disk Data compression can reduce the space required The A law and µ law hardware compression used by the audio interface enab...

Страница 73: ...s to the shop from which you bought them or to the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge You should order replacement battery HP 1420 0314 from your local Sales and Service office or a 2325 type battery which is available from most local stores After ...

Страница 74: ...reseller Install the external battery as follows 1 After removing the computer s cover connect the external battery cable to the battery connector on the system board 2 Mount the external battery as shown below using the self adhesive strip supplied After installing either a replacement or an external battery replace the computer s cover and run the Setup program to reconfigure the computer ...

Страница 75: ...al default you can change the configuration in the Setup program Closed clear CMOS to reload Setup defaults and prohibit changes to the Setup program 9 Keyboard power on Open disabled Closed enabled default 8 10 Not used Processor Frequency Bus Frequency Switch1 Switch 2 Switch 3 Switch 4 Switch 7 133 66 MHz Open Closed Closed Open Closed 150 60 MHz Closed Open Closed Closed Closed 166 66 MHz Open...

Страница 76: ...er Consumption Availability for ISA Accessory Slots Typical Power Consumption Availability for PCI Accessory Slots There is a maximum per slot limit of 25 W between all supply rails Consumption by Model Number D4555A D4559A D4560A D4561A D4562A D4563A Off 3 3 3 3 3 3 Windows 95 without disk transfer 24 27 30 27 27 31 Windows 95 with disk transfer 34 37 40 37 37 42 Suspend 21 24 27 24 24 28 5 V 4 5...

Страница 77: ...CI devices if not used by ISA board IRQ12 mouse IRQ13 co processor IRQ14 integrated IDE hard disk drive controller IRQ15 free if not used by second IDE controller DMAs used by PC DMA 0 free DMA 1 free if not used for parallel port in Setup DMA 2 flexible disk drive controller DMA 3 free if not used for parallel port in Setup DMA 4 used to cascade DMA channels 0 3 DMA 5 free DMA 6 free DMA 7 free I...

Страница 78: ...tructions First Turn Off Your PC Turn on the display and then the PC If the PC is already turned on save your data and exit all programs then press and to restart the PC Windows 3 11 For Windows 95 use the Shut Down command To Go to the HP Summary Screen While the Vectra logo appears on your display press This will take you to the HP Summary Screen The Summary Screen will appear for only a short t...

Страница 79: ...4 Hewlett Packard Support and Information Services ...

Страница 80: ...and support options which are listed below HP Authorized Reseller HP SupportPack HP Support Assistant CD ROM HP Information Services HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code Service Means of Access HP Forum ...

Страница 81: ...offer consulting services tailored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows yo...

Страница 82: ...contains Product manuals and service manuals Installation and configuration information Troubleshooting information Technical reference manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following num...

Страница 83: ...l questions about your HP Vectra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As a preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the United Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide n...

Страница 84: ...can be accessed via modem To access the HP Forum select Keyword Search from the menu type HP press This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred ...

Страница 85: ... Wide Web Site The HP World Wide Web site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you through the information and services available Country Number Baud Rate United St...

Страница 86: ...ete description of Hewlett Packard electronic services is provided in document 9020 HP Audio Tips USA only HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services Live support is not available through this service Dial 1 800 333 1917 and press 3 to access HP Audio Tips Country Region Number Access Method Uni...

Страница 87: ...u call HP FIRST for the most up to date list of drivers North and Latin America Europe Phone 1 970 339 7009 Monday Saturday 24 hours per day Phone 44 1429 865511 Monday Friday 8 30 a m 6 00 p m Central European Time Fax 1 970 330 7655 Fax 44 1429 866000 Mail US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Colorado 80632 USA Mail European Fulfillment for Hewlett Packard c o StarPak In...

Страница 88: ...e technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre loaded operating system Lifeline Telephone support is available during the second and third years of hardware warranty via the Lifeline program which is a fee based service HP does NOT provide support for Vectra PCs configured as network servers We recommend HP NetServers for your network ser...

Страница 89: ...ble Monday to Friday 8 30 am to 6 00 pm Central European time 1 1 For non listed European countries support is available in English by calling 44 171 512 5202 Country1 Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 Switzerland French 084 880 1111 German 084 880 1111 Germany German 01...

Страница 90: ...all can either be charged to your phone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below In Europe please call the telep...

Страница 91: ...s leverage HP s alliances with leading Network Operating Systems and Network manufacturers support your HP and non HP products with a single telephone call increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers ...

Страница 92: ... features Released quarterly N A Annual subscription Anytime HP Electronic services Technicalinformation drivers utilities tools and diagnostics Anytime 24 hour access No charge Anytime HP BBS WWW CompuServe America Online Technical Phone support Basic assistance for PC setup configuration start up and hardware diagnosis First year Business hours No charge At time of purchase HP Lifeline phone sup...

Страница 93: ... Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong Hewlett Packard LATIN AMERICA Prolongación Reforma No 700 Col Lomas de Santa Fe Del Alvaro Obregón México 01210 Mexico D F EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer C...

Страница 94: ...4 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 82 English ...

Страница 95: ...system bus An electrical connection over which information is transported cache A block of high speed memory used for the temporary storage of data and processor instructions CD ROM Compact Disc Read Only Memory A mass storage device that uses compact disc technology CDs can store data but most cannot be written to CMF Filename extension for sound files saved in the Creative Labs Inc music data fi...

Страница 96: ...ull frame of picture data at one time Frame buffers are composed of arrays of bit values that correspond to the display s pixels The number of bits per pixel in the frame buffer determines the complexity of images that can be displayed Graphical user interface GUI The graphical user interface GUI provides the user with a method of interacting with the computer and its special applications usually ...

Страница 97: ...ic data such as sound video and animation on the same system network server mode A security feature that prevents unauthorized use of an input device like a keyboard or mouse while your computer is running as an unattended network server OLE Object Linking and Embedding A Windows feature that allows different object types such as speech clips or notes of music to appear in a document The objects c...

Страница 98: ...or at the end of a SCSI cable that prevents the signal from reflecting back along the cable True color Also known as RGB color or 24 bit color True color graphics systems are usually equipped with at least 24 bits per pixel In the 24 bit system for instance three primary colors in the color graphics system red green and blue are allotted 8 bits each There are 28 or 256 intensities each for red gre...

Страница 99: ...iskettes 12 D device driver defined 83 DIMM defined 84 display connecting 3 screen brightness 11 display screen contrast 11 DMA Channels used by the PC 65 double buffering 84 drivers obtaining via HP BBS 73 obtaining via World Wide Web 73 ordering by mail 75 E ECC defined 84 eight bit color 84 error message 47 F flexible disk drive problems 53 frame buffer 84 G glossary 83 graphical user interface...

Страница 100: ...ware 57 with the audio interface 59 with the flexible disk drive 53 with the hard disk 54 with the printer 52 R removing the cover 19 Replacing cover 19 S SCAM defined 86 SCSI defined 86 security bracket installing 42 setting passwords 13 Setup program 66 software initializing 10 license agreement 11 master diskettes 12 problems 57 start from modem 47 starting PC 9 PC for the first time 10 Startin...

Страница 101: ...Regulatory Information and Warranty ...

Страница 102: ... A2 A3 Europe EN 60950 1992 A1 A2 EN 60825 1994 EMC CISPR 22 1993 EN 55022 1994 Class B EN 50082 1 1992 IEC 801 2 1992 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 Supplementary information The product herewith complies with th...

Страница 103: ...fety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livré avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT ou SJT Canada utiliser un cordon secteur ce...

Страница 104: ...number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung 3 GSGV Deutschland LpA 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Notice for Japan Notice for Korea ...

Страница 105: ...ncidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury death or property damage provided that in no event shall HP s liability for property dam...

Страница 106: ...butor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files data or programs For o...

Страница 107: ... and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM If your computer was shipped with a product recov...

Страница 108: ... HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty perio...

Страница 109: ...cm 4 9 Depth 39 cm 15 3 Footprint 0 17 m2 1 8 ft2 Storage temperature 40 ºC to 70º 40 ºF to 158 ºF Storage humidity 8 to 80 relative Operating temperature 5 ºC to 40ºC 40 ºF to 104 ºF Operating humidity 15 to 80 relative Acoustic noise emission LW 40 dBA Power supply Input voltage 100 127 200 240 V ac Input frequency 50 60 Hz Maximum output power 160 W continous ...

Страница 110: ...Part Number Printed in 50 D4550 90001 USA 12 96 Paper not bleached with chlorine ...

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