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POST numeric codes and text messages

This section covers those POST errors that have numeric codes associated with them. The section also
includes some text messages that may be encountered during POST.

NOTE:

The computer will beep once after a POST text message is displayed on the screen.

Control panel message

Description

Recommended action

101-Option ROM Checksum Error

System ROM checksum.

1.

Verify the correct ROM.

2.

Flash the ROM if needed.

3.

Clear CMOS. (See Appendix B,

Password

security and resetting CMOS
on page 143

.)

4.

Replace the system board.

103-System Board Failure

DMA or timers.

1.

Clear CMOS. (See Appendix B,

Password

security and resetting CMOS
on page 143

.)

2.

Replace the system board.

162-System Options Not Set

Configuration incorrect.

RTC (real-time clock) battery may need to
be replaced.

Run Computer Setup and check the
configuration in

Advanced

>

Onboard Devices

.

Reset the date and time under

Control Panel

. If

the problem persists, replace the RTC battery.
See the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.

163-Time & Date Not Set

Invalid time or date in configuration memory.

RTC (real-time clock) battery may need to
be replaced.

Reset the date and time under

Control Panel

(Computer Setup can also be used). If the
problem persists, replace the RTC battery. See
the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.

163-Time & Date Not Set

CMOS jumper may not be properly installed.

Check for proper placement of the CMOS
jumper if applicable.

164-MemorySize Error

Memory amount has changed since the last
boot (memory added or removed).

Press the

F1

key to save the memory changes.

164-MemorySize Error

Memory configuration incorrect.

1.

Run Computer Setup or Windows utilities.

2.

Make sure the memory module(s) are
installed properly.

3.

If third-party memory has been added,
test using HP-only memory.

4.

Verify proper memory module type.

134 Chapter 10 POST error messages

ENWW

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Содержание Sprout

Страница 1: ...Maintenance Service Guide Sprout Business PC ...

Страница 2: ... photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance Service Guide First Edition March 2015 Document Part Number 811522 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your compu...

Страница 3: ...low directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Страница 4: ...iv About This Book ENWW ...

Страница 5: ...strated parts catalog 11 Computer covers 11 Computer boards 12 Computer misc parts 13 Computer cables 14 Column covers 15 Column misc parts 16 3 Disassembly preparation and SATA drive guidelines 17 Electrostatic discharge information 17 Generating static 18 Preventing electrostatic damage to equipment 18 Personal grounding methods and equipment 18 Grounding the work area 19 Recommended materials a...

Страница 6: ...Removing the rear covers from the computer 26 Hard drive 28 Memory 30 Wireless USB dongle 32 Battery 33 Separating the computer from the column 35 Top rear cover webcam 38 Microphone module 40 Webcam module 41 Ambient light sensor ALS board 43 Power button board 45 System board cover 47 WLAN module 49 Converter board 51 Right I O board 54 Left I O board 56 Speakers 58 Heat sink 60 Processor 62 Fan...

Страница 7: ...etup F10 Utilities 108 Computer Setup File 109 Computer Setup Storage 110 Computer Setup Security 112 Computer Setup Power 114 Computer Setup Advanced 115 Updating the BIOS 116 Determining the BIOS version 116 Downloading a BIOS update 116 Recovering the Configuration Settings 117 7 Using HP PC Hardware Diagnostics UEFI 119 Downloading HP PC Hardware Diagnostics UEFI to a USB device 120 8 Troubles...

Страница 8: ...ols 130 Restore and recover 130 Recovering using HP Recovery Manager 131 What you need to know 131 Using the HP Recovery partition 131 Using HP Recovery media to recover 131 Changing the computer boot order 132 10 POST error messages 133 POST numeric codes and text messages 134 Interpreting POST diagnostic front panel LEDs 140 11 Password security and resetting CMOS 143 Resetting the password jump...

Страница 9: ... sides or cover 151 Cleaning the Touch mat 151 Cleaning the keyboard or mouse 151 Appendix A Power cord set requirements 153 General requirements 153 Japanese power cord requirements 153 Country specific requirements 154 Appendix B Statement of Volatility 155 Appendix C Specifications 157 Index 159 ENWW ix ...

Страница 10: ...x ENWW ...

Страница 11: ...n type control panel and then select Control Panel or From the Windows desktop right click the Start button and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column Locating software To find out what software is installed on your immersive computer From the Start screen click the down arrow in the lower left corner of the screen or F...

Страница 12: ...amera 4 Speakers 3 Produce sound 5 Keyboard button light Projects the keyboard on the touch mat 6 Home button light Displays Sprout Workspace 7 Projector touch mat button light Tap the projector touch mat button to turn off the touch mat Touch and hold the projector touch mat button to turn off the projector Tap the projector touch mat button to turn both the projector and the touch mat on 2 Chapt...

Страница 13: ...ssistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Sprout Illuminator CAUTION To prevent damage to your vision avoid staring directly at the lights on the Sprout Illuminator Component Description 1 Desk lamp touch sensor Touch to turn the desk lamp on to dim it or to turn it off 2 High resolution camera light On The high r...

Страница 14: ...ed information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings from the Start screen type power and then select Power Options or From the Windows desktop right click the Start button and then select Power Options 2 Ambient lig...

Страница 15: ...0 charging powered port Connects an optional USB 1 0 USB 2 0 or USB 3 0 device USB charging ports allow you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the comput...

Страница 16: ...jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the q...

Страница 17: ...OTE The security cable may not prevent the computer from being mishandled or stolen 4 USB 2 0 ports 2 Connect optional USB 2 0 devices 5 Power connector Connects an AC power cord 6 RJ 45 network jack Connects a network cable 7 HDMI output port Projects the computer screen display to an external monitor NOTE The HDMI output port cannot be used as an input from a TV a game console or a set top box E...

Страница 18: ...o automatically filtering out the noise around you Connecting the HP Touch Mat Set up your Sprout on a flat level surface CAUTION To prevent damage to the touch mat Do not cut or pierce the touch mat Do not bend or fold the touch mat Do not place any magnetic components on the touch mat Do not use metal objects on or under the touch mat When using a stylus on the touch mat do not place your hand o...

Страница 19: ...ated on the bottom of the computer Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s infor...

Страница 20: ...10 Chapter 1 Getting to know your Sprout ENWW ...

Страница 21: ...2 Illustrated parts catalog Computer covers Item Description 1 Left rear cover 2 Right rear cover 3 Bottom rear cover 4 Top rear cover webcam ENWW Computer covers 11 ...

Страница 22: ...oard 6 Left I O board 7 Webcam module 8 Converter board WLAN module HP WLAN 802 11 a b g n Bluetooth 4 0 not illustrated 4 GB memory module SODIMM PC3 12800 1666 MHz not illustrated Intel Core i7 4790S processor 3 2 GHz 8 MB cache 65 W includes replacement thermal material not illustrated 12 Chapter 2 Illustrated parts catalog ENWW ...

Страница 23: ...iption 1 Heat sink thermal module includes replacement thermal material 2 Fan 3 Hard drive connector and cables 4 USB connector and cable for wireless USB dongle 5 Speakers 6 Display assembly Antenna kit ENWW Computer misc parts 13 ...

Страница 24: ...at cover Stylus HP Desktop Organizer Computer cables Description LVDS display cable Webcam cable Converter cable Left I O cable Right I O cable Top board cable TPK USB display cable Backlight cable LG display panel Samsung display panel BOE display panel 14 Chapter 2 Illustrated parts catalog ENWW ...

Страница 25: ...Column covers Item Description 1 Main column cover white 2 Inside cover 3 Subwoofer mesh cover 4 Bottom cover 5 POGO board cover Touch Link cover ENWW Column covers 15 ...

Страница 26: ...oard 2 POGO board connects to Touch Mat 3 Touch Mat 4 Power supply 350 W 5 Column assembly chassis 6 Subwoofer 7 Rear I O modules 8 Power cable Cables not illustrated NFC board Projector power POGO power 16 Chapter 2 Illustrated parts catalog ENWW ...

Страница 27: ...rmation A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it ha...

Страница 28: ...ponents are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or...

Страница 29: ...tatic dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surface...

Страница 30: ...e to unplug the computer before cleaning the air vents Never operate the computer with the covers or panels removed If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the mon...

Страница 31: ...l from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can dama...

Страница 32: ...disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents SATA hard drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interfa...

Страница 33: ...s when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved When folding a flat ribbon cable never fold to a sharp crease S...

Страница 34: ...24 Chapter 3 Disassembly preparation and SATA drive guidelines ENWW ...

Страница 35: ...in order 1 Remove all media from the computer 2 Shut down the computer 3 After the system has completely shut down remove the Touch Mat and disconnect the power cord and all attached cables from the back of the computer 4 Using caution lay the computer down on a flat surface covered with a soft cloth Make sure the head hangs off the front of the table as shown WARNING Beware of sharp edges inside ...

Страница 36: ...ne captive screw 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 25 2 If a security screw is installed in the bottom of the rear cover remove the screw 1 Slide the left rear cover toward the left to disengage it from the computer 2 and then lift the cover off the computer 3 26 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 37: ... rear cover remove the screw 1 Slide the right rear cover toward the right to disengage it from the computer 2 and the lift the cover off the computer 3 Reverse the removal procedures to install the covers ENWW Removing the rear covers from the computer 27 ...

Страница 38: ...e the computer for disassembly see Preparing to disassemble the computer on page 25 2 Remove the left rear cover see Removing the rear covers from the computer on page 26 3 Loosen the captive Phillips screw that secures the drive 1 slide the drive away from the connector 2 and then remove the drive from the computer 3 28 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 39: ...om the sides of the cage 1 and then lift the cage off the drive 2 NOTE Be sure to note the orientation of the hard drive which side is up and connector location before removing from the hard drive cage To replace the hard drive reverse the removal procedures ENWW Hard drive 29 ...

Страница 40: ...e the memory uses dual channels you must use the same SODIMM type for both sockets The actual memory transfer speed might vary based on the processor used in your computer Memory performance might vary due to different system configurations There are two memory sockets on the system board located behind the memory cover To remove or install memory modules To remove a memory module 1 Prepare the co...

Страница 41: ...il the memory module tilts up at a 45 degree angle Remove the module 2 Use the same procedure to remove both memory modules NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer ENWW Memory 31 ...

Страница 42: ...e computer from the column to remove the wireless USB dongle To remove a wireless USB dongle 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 25 2 Remove the right rear cover see Removing the rear covers from the computer on page 26 3 Remove the old wireless receiver from the internal USB port and then insert the new receiver into the port 32 Chapter 4 Remov...

Страница 43: ... up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging t...

Страница 44: ...de one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 34 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 45: ...e column using four Torx screws One power cable connects the column to the computer as well 1 Prepare the computer for disassembly see Preparing to disassemble the column on page 77 2 Remove the rear covers from the computer see Removing the rear covers from the computer on page 78 3 Remove the two right screws that secure the computer to the column ENWW Separating the computer from the column 35 ...

Страница 46: ...screws that secure the computer to the column 5 Separate the computer from the column slightly enough to access the cable that connects the column to the computer 36 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 47: ...6 Disconnect the power connector cable from the computer Reverse the separation procedures to reattach the computer to the column ENWW Separating the computer from the column 37 ...

Страница 48: ...ve the webcam cover 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 38 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 49: ...se a tool to disengage the top of the cover from the top of the computer and then rotate the cover off the computer To install the webcam cover reverse the removal procedures ENWW Top rear cover webcam 39 ...

Страница 50: ... see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the webcam cover see Top rear cover webcam on page 38 5 Disconnect the cables from each side of the module 1 6 Remove the Torx screw 2 that secures the microphone module bracket to the computer and then remove the module To install a mic...

Страница 51: ...puter on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the webcam cover see Top rear cover webcam on page 38 5 Remove the microphone module see Microphone module on page 40 6 Remove the Torx screw that secures the webcam module bracket to the computer...

Страница 52: ...onnector on the module and then disconnect the cable from the module For reinstallation note the cable routing on the back of the module To install a webcam module reverse the removal procedures 42 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 53: ...r for disassembly see Preparing to disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the Torx screw 1 that secures the ALS bracket to the computer ENWW Ambient light sensor ALS board 43 ...

Страница 54: ...acket up enough to disconnect the cable 2 6 Disconnect the cable from the board To install the ambient light sensor board reverse the removal procedures 44 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 55: ... disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the Torx screw 1 that secures the power button board bracket to the computer 5 Lift the bracket up enough to disconnect the cable 2 ENWW Power button board 45 ...

Страница 56: ...6 Disconnect the cable from the board To install the power button board reverse the removal procedures 46 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 57: ...board cover 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Rotate the bottom of the bottom rear plastic cover upward to remove it ENWW System board cover 47 ...

Страница 58: ...rews 1 that secure the system board cover to the computer and then lift the cover off the computer 2 To replace the system board cover reverse the removal procedures 48 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 59: ...sembly see Preparing to disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the system board cover see System board cover on page 47 5 Disconnect the antenna cables from the module 1 ENWW WLAN module 49 ...

Страница 60: ...ket 2 To install the WLAN module reverse the removal procedures When connecting the antennas cables connect the cable labeled 1 to the MAIN connector on the module and the cable labeled 2 to the AUX connector on the module NOTE WLAN modules are designed with a notch to prevent incorrect insertion 50 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 61: ...nverter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the system board cover see System board cover on page 47 5 Disconnect the two cables from the board 1 NOTE ...

Страница 62: ...rter cable into the correct connector on the converter board for the manufacturer of the installed display panel 7 Lift the converter board from the computer To install the converter board reverse the removal procedures Be sure to correctly position the jumpers on the converter board for the manufacturer of the installed display panel The jumper settings are printed on the converter board 52 Chapt...

Страница 63: ...nnect the converter cable into the correct connector on the converter board for the manufacturer of the installed display panel The jumper settings are shown on a label near the converter board LG CON816 BOE CON817 Samsung CON820 ENWW Converter board 53 ...

Страница 64: ... Preparing to disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the system board cover see System board cover on page 47 54 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 65: ...om the top of the board 1 and then remove the two Torx screws 2 that secure the board to the computer 2 6 Remove the board from the computer To install the right I O board reverse the removal procedures ENWW Right I O board 55 ...

Страница 66: ...reparing to disassemble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the system board cover see System board cover on page 47 56 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 67: ...rom the top of the board 1 and then remove the two Torx screws 2 that secure the board to the computer 2 6 Remove the board from the computer To install the left I O board reverse the removal procedures ENWW Left I O board 57 ...

Страница 68: ...ge 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the system board cover see System board cover on page 47 5 Remove three Torx screws 1 that secure the bottom speaker to the computer 6 Remove the wire that connects the speakers from its routing path 2 near the wireless USB dongle 7 Disconnect the speaker cable from the system board connec...

Страница 69: ...8 Remove the speakers from the computer To install the speakers reverse the removal procedures ENWW Speakers 59 ...

Страница 70: ...processor CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 6 In the order indicated on the heat sink loosen the four captive Phillips 1 screws 1 4 from the smaller part of the heat sink ov...

Страница 71: ...the computer CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink To replace the heat sink reverse the removal procedures ENWW Heat sink 61 ...

Страница 72: ...ll open position 1 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board 7 Raise and rotate the microprocessor retainer to its fully open position 2 8 Lift the processor 3 straight up and remove it NOTE After installing a new processor onto the system ...

Страница 73: ...uter from the column see Separating the computer from the column on page 35 4 Remove the system board cover see System board cover on page 47 5 Remove the three Torx screws that secure the fan assembly to the computer 1 6 Disconnect the fan cable 2 from the system board 7 Remove the USB cable from the clip 3 in the fan 8 Remove the fan from the computer To install the fan assembly reverse the remo...

Страница 74: ...ble the computer on page 25 2 Remove the rear covers see Removing the rear covers from the computer on page 26 3 Separate the computer from the column see Separating the computer from the column on page 35 4 Remove the system board cover see System board cover on page 47 5 Peel the transceivers off the frame The transceivers are secured using strong adhesive 64 Chapter 4 Removal and Replacement Pr...

Страница 75: ... path and the clips built into the frame To install the antenna reverse the removal procedures NOTE When connecting the antennas cables to the WLAN module connect the cable labeled 1 to the MAIN connector on the module and the cable labeled 2 to the AUX connector on the module ENWW Antennas 65 ...

Страница 76: ...rear covers from the computer on page 26 3 Remove the hard drive see Hard drive on page 28 4 Separate the computer from the column see Separating the computer from the column on page 35 5 Remove the system board cover see System board cover on page 47 6 Disconnect the hard drive cable from the system board 1 7 Remove two Torx screws 2 that secure the hard drive connector to the computer 66 Chapter...

Страница 77: ...8 Remove the connector from the computer To install the hard drive connector reverse the removal procedures ENWW Hard drive connector 67 ...

Страница 78: ...26 3 Remove the hard drive see Hard drive on page 28 4 Remove the memory modules see Memory on page 30 5 Remove the wireless USB dongle see Wireless USB dongle on page 32 6 Separate the computer from the column see Separating the computer from the column on page 35 7 Remove the system board cover see System board cover on page 47 8 Remove the heat sink see Heat sink on page 60 9 Remove the fan see...

Страница 79: ...ion 13 Remove the 11 Torx screws that secure the system board to the computer and then remove the system board To install the system board reverse the removal procedures Make sure the thermal pads below the system board are installed as shown in the following image ENWW System board 69 ...

Страница 80: ...ight turns green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the manufacturer for the new display panel 4 Save your settings exit F10 Setup and allow the computer to continue to the operating system When you change the LVDS setting to the installed panel type the BIOS reprograms the EDID with the correct data You must set the pan...

Страница 81: ...t Name Enter the Model name number or marketing name Flexbuild Serial Number Enter the Serial Number of Unit Support SKU Number Enter the SKU or Product Number including Localization Code Support Asset Tag Enter the 18 byte identifier assigned to the computer Support Feature Byte Enter the Feature Byte string The feature byte string is case sensitive The label includes spaces after every four char...

Страница 82: ...RD1 White WLAN module connector LVDS1 White Display connector BATTERY Black RTC battery CPUFAN White Fan connector MINI_CARD2 White Mini card connector PROCESSOR Black Processor socket WCAM_ARMIC Black Webcam XMM1 White Memory socket TP_USB White Touch connector XMM2 Black Memory socket KB MS_USB White Wireless USB dongle RSIDEIO Silver black Right I O board SATAPWR White Hard drive power connecto...

Страница 83: ...ystem board cover on page 47 6 Remove the system board see System board on page 68 7 Disconnect the backlight cable from the display at bottom left and then remove the 14 Torx screws that secure the display to the main system frame assembly NOTE The screws required to remove the display assembly are marked with an arrow that is stamped into the frame CAUTION A cable that is mounted on the frame is...

Страница 84: ...er of the installed display panel The jumper settings are printed on the converter board LG 1 2 3 4 Samsung 1 2 5 6 BOE 3 4 5 6 Be sure to connect the converter cable into the correct connector on the converter board for the manufacturer of the installed display panel The jumper settings are shown on a label near the converter board LG CON816 BOE CON817 74 Chapter 4 Removal and Replacement Procedu...

Страница 85: ... may cause the new panel to function incorrectly To update BIOS with the new panel model information 1 Boot the computer 2 Repeatedly press F10 when the monitor light turns green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the manufacturer for the new display panel 4 Save your settings exit F10 Setup and allow the computer to con...

Страница 86: ...76 Chapter 4 Removal and Replacement Procedures Computer ENWW ...

Страница 87: ... opening the Sprout 1 Remove all media from the computer 2 Shut down the computer 3 After the system has completely shut down remove the Touch Mat and disconnect the power cord and all attached cables from the back of the computer 4 Using caution lay the computer down on a flat surface covered with a soft cloth Make sure the head hangs off the front of the table as shown WARNING Beware of sharp ed...

Страница 88: ... one captive screw 1 Prepare the computer for disassembly see Preparing to disassemble the column on page 77 2 If a security screw is installed in the bottom of the rear cover remove the screw 1 Slide the left rear cover toward the left to disengage it from the computer 2 and then lift the cover off the computer 3 78 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 89: ... rear cover remove the screw 1 Slide the right rear cover toward the right to disengage it from the computer 2 and the lift the cover off the computer 3 Reverse the removal procedures to install the covers ENWW Removing the rear covers from the computer 79 ...

Страница 90: ... One power cable connects the column to the computer as well 1 Prepare the computer for disassembly see Preparing to disassemble the column on page 77 2 Remove the rear covers from the computer see Removing the rear covers from the computer on page 78 3 Remove the two right screws that secure the computer to the column 80 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 91: ...o left screws that secure the computer to the column 5 Separate the computer from the column slightly enough to access the cable that connects the column to the computer ENWW Separating the computer from the column 81 ...

Страница 92: ...6 Disconnect the power connector cable from the computer Reverse the separation procedures to reattach the computer to the column 82 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 93: ...om the computer see Removing the rear covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the four Phillips screws 1 that secure the cover to the bottom of the column and then remove the cover from the column 2 You may need to use a flat tool to release the cover from the column To replace the bottom cover reve...

Страница 94: ... To remove the side and top cover 1 Prepare the computer for disassembly see Preparing to disassemble the column on page 77 2 Remove the rear covers from the computer see Removing the rear covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 84 Chapter 5 Removal and R...

Страница 95: ...ottom cover insert a flat tool into the two slots to disengage the bottom of the left and right side covers 6 Pry the sides away from the column 1 until the tape that secures the side covers 2 releases from the column ENWW Side and top cover 85 ...

Страница 96: ...er upward to disengage the top of the cover from the column and then remove the cover from the column To install the side and top cover reverse the removal procedures 86 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 97: ...the column on page 77 2 Remove the rear covers from the computer see Removing the rear covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 ENWW Inside cover 87 ...

Страница 98: ...able routes through a hole in the front of the cover 2 7 Use a flat tool to disengage the tabs that secure the cover to the column 1 and the lift the cover off the column 2 To install the inside cover reverse the removal procedures 88 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 99: ...moving the rear covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the four Phillips Torx screws 1 that secure the shield to the computer...

Страница 100: ...8 Remove the shield To install the docking board shield reverse the removal procedures 90 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 101: ...e Removing the rear covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the docking board shield see Docking board shield on page 89 8 Dis...

Страница 102: ...ews that secure the board to the column 10 Disconnect the following cables 1 Rear I O 2 Subwoofer 3 Line out To install the docking board reverse the removal procedures 92 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 103: ...covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the docking board shield see Docking board shield on page 89 8 Remove the docking boar...

Страница 104: ...ove the cables from the routing paths on the bottom of the bracket The install the bracket reverse the removal procedures To replace the docking board bracket reverse the removal procedures 94 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 105: ...Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the docking board shield see Docking board shield on page 89 8 Remove the docking board see Docking board on page 91 9 Remov...

Страница 106: ...the cover near the bottom of the column to disengage it from the column 1 and then lift the cover from the column 2 To install the cover reverse the removal procedures 96 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 107: ...Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the docking board shield see Docking board shield on page 89 8 Remove the docking board see Docking board on page 91 9 Remove the docking board bracket see Docking board bracket on page 93 10 Remove the subwoofer cover ...

Страница 108: ...12 Lift the subwoofer out of the column To install the subwoofer reverse the removal procedures 98 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 109: ... rear covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the docking board shield see Docking board shield on page 89 8 Remove the dockin...

Страница 110: ...cover see Subwoofer mesh cover on page 95 11 Remove the subwoofer see Subwoofer on page 97 12 Remove the four Torx screws that secure the power supply to the column and the lift the power supply enough to access the connector underneath 100 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 111: ...r connector from the slot 2 To install the power supply reverse the removal procedures NOTE When connecting the antennas cables connect the cable labeled 1 to the MAIN connector on the module and the cable labeled 2 to the AUX connector on the module ENWW Power supply 101 ...

Страница 112: ...computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the docking board shield see Docking board shield on page 89 8 Remove the docking board see Docking board on page 91 9 Remove the docking board bracket see Docking board bracket on ...

Страница 113: ... see Power supply on page 99 13 Remove the two Torx screws from each module 1 and then lift the modules straight up and out of the column 2 To replace the rear I O modules reverse the removal procedures ENWW Rear I O modules 103 ...

Страница 114: ...ter see Removing the rear covers from the computer on page 78 3 Separate the computer from the column see Separating the computer from the column on page 80 4 Remove the bottom cover see Bottom cover on page 83 5 Remove the side and top cover see Side and top cover on page 84 6 Remove the inside cover see Inside cover on page 87 7 Remove the docking board shield see Docking board shield on page 89...

Страница 115: ... board cover by using a flat tool to press in the slots on the bottom of the column while at the same time lifting up on the tab on the cover 13 Remove the POGO board by disconnecting the Touch Mat cable 1 removing the two Torx screws 2 that secure the board to the column and then lifting the board out of the column 3 To install the POGO board reverse the removal procedures ENWW POGO Touch Mat boa...

Страница 116: ...106 Chapter 5 Removal and Replacement Procedures Column ENWW ...

Страница 117: ...t POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on o...

Страница 118: ...tedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To app...

Страница 119: ...led NIC if applicable About Displays copyright notice Set Time and Date Allows you to set system time and date Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and c...

Страница 120: ...orted options IDE and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage...

Страница 121: ...ve in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE You must disable Secure Boot before you can configure this option NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable UEFI boot and or le...

Страница 122: ...em audio NOTE Set this value to Device hidden to disable all system volume Network controller NOTE You must disable AMT before trying to hide the network controller Onboard card reader SATA ports USB Security Allows you to set Enabled Disabled default is Enabled for Front USB Ports Rear USB Ports Internal USB Ports Slot Security Allows you to disable the mini card slot Default is enabled Network B...

Страница 123: ... OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear Key Ownership HP Keys Custom Keys Selecting Custom Mod...

Страница 124: ...the processors power consumption when the processor is idle Default is extended Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S4 S5 Wake on LAN Enables or disables remotely waking up the computer from S4 hibernation or S5 power is off power state Default is disabled Enable Disable USB Charging Port The USB charging po...

Страница 125: ...needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices ...

Страница 126: ... the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC power cord Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow ...

Страница 127: ... drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you c...

Страница 128: ...118 Chapter 6 Computer Setup F10 Utility ENWW ...

Страница 129: ...PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 120 b Hard drive c BIOS 2 When the diagnostic tool opens us...

Страница 130: ...ink and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then sele...

Страница 131: ... and then click Device Manager 3 Click the arrow next to Network adapters to expand the list and show all adapters 4 Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your Sprout does not have an integrated WLAN device or the driver for the WLAN device is not properly in...

Страница 132: ...rk administrator to obtain the codes and then enter the codes when your are prompted to do so Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in your Sprout accordingly If you are provided with a new wireless network key and SSID for a network and if you have previously connected to t...

Страница 133: ...tart 1 Test the AC outlet by connecting a different electrical device to it 2 Reconnect the computer s cables being sure that the connection from the AC power cord to the computer and the connection from the AC power cord to the AC outlet are secure 3 Try to turn on the Sprout If the power lights turn on the AC power cord is working properly If the connections are secure and the power lights remai...

Страница 134: ...t Turn it off and let it cool down Be sure that the Sprout vents are not blocked and that the internal fan is running See Getting to know your Sprout on page 1 for the location of the computer vents Display problems The display is blank Exit Sleep to redisplay the screen image Press the power button briefly Press a key on the keyboard Press the space bar Press the esc key Press the power button to...

Страница 135: ...ect button 2 for 5 to 10 seconds To confirm the connection move the mouse and check for a response on the screen 2 After the mouse connection is established complete the following steps to re pair the keyboard 3 On the keyboard press and hold the Connect button 3 for 5 to 10 seconds Touch mat problems Projection remains when the touch mat is removed 1 Restart HPPCSERVICE a Press ctrl alt delete b ...

Страница 136: ... mat and remove any debris from the touch mat or the connector that would interrupt the connection or Clean the touch mat and the connector with a cloth 3 Click the Power icon and then click Restart or Press and hold the power button for 5 or more seconds to turn off the Sprout and then press the power button to turn on the Sprout 4 Remove any metal objects from the touch mat Audio problems No sou...

Страница 137: ...llow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your Windows desktop 3 Open a multimedia program and play back the sound NOTE To confirm or change the audio settings on your Sprout from the Start screen type control panel and then select Control Panel Select Hardware and Sound and then select ...

Страница 138: ...128 Chapter 8 Troubleshooting ENWW ...

Страница 139: ...see Recovering using HP Recovery Manager on page 131 Use Windows tools to create system restore points and create backups of personal information Creating HP Recovery media HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System r...

Страница 140: ... Follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 131 Using Windows tools You can create system restore points and create backups of personal information using Windows tools For more information and steps see Help and Support From the Start screen type help and then select Help and Support or From the Windows desktop right cl...

Страница 141: ... manufacturer IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 129 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephon...

Страница 142: ...mputer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices where the computer searches for startup information You can specify that an optical drive or a USB flash drive should be checked first To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Sel...

Страница 143: ...t and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be en...

Страница 144: ...sts replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persi...

Страница 145: ...is Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replac...

Страница 146: ...icable Available at http www hp com support 3 Back up contents and replace hard drive 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord reseat th...

Страница 147: ...rror persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for prope...

Страница 148: ...version 3 If the error still persists replace the system board 2230 General error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware 1 Reboot the computer 2 If the error persists up...

Страница 149: ...e upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Comp...

Страница 150: ... not turning OR The heat sink assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the cooling fan is running 2 Check whether the fan spins If the fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace fan assembly 4 Contact an authorized reseller or service...

Страница 151: ...stem board Red Power LED flashes seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem...

Страница 152: ...l the original processor System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns white the power button is working correctly Try the following Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that ...

Страница 153: ...resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 107 for information Resetting the password jumper To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices an...

Страница 154: ...ternal equipment 10 Remove the rear cover 11 Place the jumper back on pins 3 and 5 12 Replace the rear cover 13 Reconnect the external equipment and plug in the computer Establishing a setup or power on password To establish the power on or setup password features complete the following steps 1 Turn on or restart the computer 2 As soon as the computer turns on press the Esc key while Press the ESC...

Страница 155: ...amage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information 3 Remove the right rear cover and the memory cover 4 Locate the header and jumper labeled CMOS PW NOTE The password jump...

Страница 156: ...hnology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equi...

Страница 157: ...t This clears the current passwords and disables the password features 9 Shut down the computer unplug the power and disconnect the external equipment 10 Remove the rear cover 11 Place the jumper back on pins 4 and 6 12 Replace the rear cover 13 Reconnect the external equipment plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advisi...

Страница 158: ...148 Chapter 11 Password security and resetting CMOS ENWW ...

Страница 159: ... Follow the on screen instructions Using Disk Defragmenter As you use your Sprout over time the files on the hard drive become fragmented Because of this the hard drive works harder to locate files and the Sprout slows down Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently Depending on the size of your hard drive and t...

Страница 160: ...ts to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the Sprout Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your Sprout WARNING To prevent electric sho...

Страница 161: ...he touch mat avoid using strong chemicals Cleaning the keyboard or mouse WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the keyboard o...

Страница 162: ...152 Chapter 12 Maintaining peak performance ENWW ...

Страница 163: ...ed agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m...

Страница 164: ...ttings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mar...

Страница 165: ...e instructions to flash the BIOS that are found on the website Flashing the BIOS will reset it back to factory settings 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security System Security from the main menu If the Embedded Security Device Support option is set to Disable skip to step 7 5 To erase all sec...

Страница 166: ...ge 72 12 Remove the jumper from pins 4 and 6 13 Place the jumper on pins 2 or 4 14 Replace the memory cover and rear cover and reconnect the external equipment 15 Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features 16 Enter the F10 setup utility 17 Select File Default Setup Restore Factory Settings as Defau...

Страница 167: ...lution Camera with up to 14 6 megapixel resolution and the Intel RealSense 3D Camera for instant capture of 2D and 3D objects along with an LED desk lamp HP Touch Mat 20 in diagonal 20 point touch enabled touch mat with an ultra resistant top coating Temperature Range Operating Storage 41 to 95 F 22 to 149 F 5 to 35 C 30 to 65 C Relative Humidity non condensing Operating 10 80 at 26 C 10 80 at 26 ...

Страница 168: ...158 Appendix C Specifications ENWW ...

Страница 169: ...46 changing a Setup password 146 chassis types illustrated 17 cleaning your Sprout 150 CMOS backing up 143 clearing and resetting 146 column removing 35 80 column assembly illustrated 16 components back 4 front 2 left side 6 rear 7 right side 5 connector power 7 converter board illustrated 12 removing 51 country power cord set requirements 154 covers removing 26 D deleted files restoring 130 depth...

Страница 170: ... error codes 134 O opening the computer 77 operating guidelines 20 original system recovery 131 overheating prevention 20 P panels removing 78 password clearing 143 power on 143 setup 143 passwords 146 POGO board illustrated 16 removing 104 POGO board cover illustrated 15 ports USB 3 0 5 USB 3 0 powered charging 5 POST error messages 133 power button board illustrated 12 removing 45 power button i...

Страница 171: ...ing 2 illustrated 13 removing 58 specifications computer 157 Sprout Illuminator 3 static electricity 18 subwoofer illustrated 16 removing 97 subwoofer mesh cover illustrated 15 removing 95 supported discs recovery 130 system board illustrated 12 removing 68 SATA connectors 22 system board cover removing 47 system recovery 131 system restore point creating 130 system restore point creating 129 T te...

Страница 172: ...WLAN module illustrated 12 removing 49 162 Index ENWW ...

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