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Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment

and to the common causes and solutions listed in the following table.

Table 9-8

Solving Keyboard Problems

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement,
jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.

Cause

Solution

If your computer is equipped with USB 3.0 ports, connected
USB 3.0 devices can interfere with the wireless keyboard USB
receiver.

Connect the wireless keyboard USB receiver to a USB 2.0
port that is separated from ports with USB 3.0 devices. If you
still experience interference, you may have to place the
connectors farther apart using an external USB hub.

Keyboard commands and typing are not recognized by the computer.

Cause

Solution

Keyboard connector is not properly connected.

Shut down the computer, reconnect the keyboard to the back
of the computer, and then restart the computer.

Program in use has stopped responding to commands.

Shut down your computer using the mouse and then restart the
computer.

Keyboard needs repairs.

See the Worldwide Limited Warranty for terms and
conditions.

Computer is in Sleep state.

Press the power button to resume from Sleep state.

CAUTION:

When attempting to resume from Sleep date, do

not hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.

Cursor will not move using the

arrow

keys on the keypad.

Cause

Solution

The

Num Lock

key is on.

Press the

Num Lock

key. The Num Lock light should be off if

you want to use the

arrow

keys on the keypad. You can

disable or enable the

Num Lock

key in Computer Setup at

Advanced

>

Device Options

.

Solving Keyboard and Mouse Problems

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Содержание ProOne 400 G1

Страница 1: ...Maintenance Service Guide HP ProOne 400 G1 All in One Business PC ...

Страница 2: ...hotocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance Service Guide First Edition March 2014 Document Part Number 754629 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This compute...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...tomizing the software in Windows 7 10 Activating the Windows operating system 10 Downloading Windows 7 updates 11 Installing or upgrading device drivers 11 Customizing the monitor display 11 Activating and customizing the software in Windows 8 11 Activating the Windows Operating System 11 Downloading Windows 8 updates 12 Customizing the monitor display 12 4 Illustrated parts catalog 13 System unit...

Страница 6: ...ware Requirements 27 Screws 28 Cables and connectors 28 Hard Drives 28 Lithium coin cell battery 29 SATA hard drives 29 SATA hard drive cables 30 SATA data cable 30 SMART ATA drives 30 Cable management 30 6 Removal and Replacement Procedures All in One AIO Chassis 31 Preparing to disassemble the computer 31 Installing an rear cover security screw 32 Synchronizing the optional wireless keyboard and...

Страница 7: ...stalling SODIMMs 65 Battery 68 Fan 70 Heat sink 72 Processor 74 WLAN module 76 Hard drive and optical drive cables and connectors 78 System board 80 Display panel 82 Cable routing 89 7 Computer Setup F10 Utility 90 Computer Setup F10 Utilities 90 Using Computer Setup F10 Utilities 91 Computer Setup File 92 Computer Setup Storage 93 Computer Setup Security 95 Computer Setup Power 98 Computer Setup ...

Страница 8: ...lems 137 Solving CD ROM and DVD Problems 138 Solving USB Flash Drive Problems 140 Solving Front Panel Component Problems 142 Solving Internet Access Problems 142 Solving Software Problems 144 Contacting Customer Support 146 10 Backup and Recovery 147 Restoring and recovering in Windows 7 147 System Restore 147 System Recovery 148 System Recovery when Windows is responding 148 System Recovery when ...

Страница 9: ...MOS 169 Establishing a Setup or Power on password 170 Resetting the Setup and Power on password 171 Clearing and resetting the CMOS 172 Appendix A Power Cord Set Requirements 174 General requirements 174 Japanese Power Cord Requirements 174 Country specific requirements 175 Appendix B Statement of Volatility 176 Appendix C Specifications 178 Index 180 ix ...

Страница 10: ...x ...

Страница 11: ...he back of the computer allows users or technicians to easily and efficiently service the PC VESA mounting holes 100 mm x 100 mm 4th generation Intel Core processors Up to 2 TB Hard Drive 180 GB Solid State Drive 256 GB Self encrypting Solid State Drive 500 GB Self encrypting Drive or 1 TB Solid State Hard Drive Optional Tray load HP SuperMulti DVD RW SATA Optical Disc Drive DVD ROM Disc Drive or ...

Страница 12: ... and dual microphone array Premium stereo speakers Optional 5 in 1 media card reader 6 USB ports 1 USB 3 0 1 USB 3 0 fast charging 4 USB 2 0 Choice of wired or wireless keyboard and mouse Wired USB keyboard and mouse HP USB PS 2 washable keyboard and mouse Wireless keyboard and mouse Windows 7 Professional 32 bit or 64 bit or Windows 8 1 Professional 64 bit operating system Up to 89 percent energy...

Страница 13: ...Front components Component Component 1 Dual microphone array optional 4 Power button 2 Webcam activity LED with optional webcam 5 High performance stereo speakers 3 Webcam optional Front components 3 ...

Страница 14: ... media card reader optional 2 Optical disc drive eject button 7 USB 3 0 port 3 Optical disc drive activity LED 8 USB 3 0 port fast charging 4 Hard disc drive activity LED 9 Microphone jack 5 HP 5 in 1 medial card reader optional LED 10 Headphone jack 4 Chapter 1 Product features ...

Страница 15: ...nnector 2 Access panel security screw storage position 8 Power supply DC in activity LED 3 Security screw hole locking position 9 RJ 45 Gigabit Ethernet port 4 DisplayPort port 10 4 USB 2 0 ports 5 Serial port 11 Stereo audio line out 6 Cable lock slot Rear components 5 ...

Страница 16: ...Adjusting the stand This stand allows you to tilt the computer backward from 10 degrees to 25 degrees to set it to a comfortable angle 6 Chapter 1 Product features ...

Страница 17: ... The computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance Serial number location 7 ...

Страница 18: ...that neither is set too low Adjusting display brightness The HP ProOne 400 G1 AiO backlight brightness settings control the overall brightness of the internal display panel only Windows 7 and Windows 8 each offer two methods for controlling the backlight brightness of the internal display panel These two options adjust the backlight brightness from 100 down to 30 of the full backlight brightness W...

Страница 19: ...ightness 4 Move the slider to make adjustments or 1 From the desktop window point to the task bar at the lower edge of the screen 2 Click the Show hidden icons arrow then click the HP My Display icon 3 Select Adjust 4 Move the slider to make adjustments 5 At the bottom of the window click Apply or OK to save the changes Adjusting display brightness 9 ...

Страница 20: ...ed airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software upda...

Страница 21: ...for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onlin...

Страница 22: ...test updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize ...

Страница 23: ...current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions System unit Item Description Spare part number 1 Rear cover 764957 001 2 Front bezel For use in models with a webcam 764958 001 System unit 13 ...

Страница 24: ... Processors include replacement thermal material not illustrated Intel Core i7 4770T processor 2 5 GHz 8 MB L3 cache 45W 758446 001 Intel Core i7 4765T processor 2 0 GHz 8 MB L3 cache 35W 754000 001 Intel Core i5 4670T processor 2 3 GHz 6 MB L3 cache 45W 753999 001 Intel Core i5 4570T processor 2 9 GHz 4 MB L3 cache 35W 753998 001 Intel Core i3 4330T processor 3 0 GHz 4 MB L3 cache 35W 753995 001 ...

Страница 25: ...er includes left and right covers 764961 001 6 Speakers 763212 001 Card reader cover for models without a media card reader 764960 001 Foot cover includes left and right covers 764961 001 HP Ultraslim Keyed Cable Lock 703372 001 Mouse not illustrated USB optical 537749 001 USB laser 674318 001 Washable 724795 001 Adapters Display Port DP to DVI 662723 001 Display Port DP to HDMI 617450 001 Misc pa...

Страница 26: ...s Item Description Spare part number 1 Converter board 763205 001 2 Touch sensor board included with display panel kit 763203 001 not spared separately 3 Power button board includes insulator 764962 001 4 WLAN modules HP WLAN 802 11 a b g n Bluetooth 4 0 697316 001 HP WLAN 802 11 a b g n 2x2 767424 001 Webcam 763215 001 16 Chapter 4 Illustrated parts catalog ...

Страница 27: ... 16x BHCSY B4x Norwegian 09x Belgian 18x Chinese AAx Brazilian Portuguese 20x Portuguese 13x Bulgaria 26x Romanian 27x Czech and Slovakian 22x CGx Russian 25x Danish 08x Slovenian 23x French 05x South Korean KDx French Canadian 12x Spanish 07x German 04x Swedish 10x Greek 15x Swiss 11x Hebrew BBx Taiwanese ABx Hungarian 21x Thai 28x Indian D6x Turkish 14x International English L3x United States 01...

Страница 28: ... RW drive includes bezel 657958 001 DVD ROM drive includes bezel 608394 001 Optical drive bezel 763207 001 Hard drives solid state drives 2 TB 7200 rpm hard drive 616608 001 1 TB 7200 rpm hard drive 621418 001 1 TB 7200 rpm hard drive 2 5 inch hybrid SSD 724937 001 500 GB 7200 rpm hard drive 3 5 inch 621421 001 500 GB 7200 rpm hard drive 2 5 inch 686217 001 500 GB 7200 rpm hard drive 2 5 inch self...

Страница 29: ...200 rpm hard drive 621421 001 500 GB 7200 rpm hard drive 3 5 inch 632484 001 Display Port DP to VGA 639135 001 320 GB 7200 rpm hard drive 2 5 inch 657958 001 SuperMulti DVD RW drive includes bezel 662723 001 Display Port DP to DVI 674318 001 Mouse USB laser 686217 001 500 GB 7200 rpm hard drive 2 5 inch 689372 001 2 GB memory module PC3 12800 1666 MHz 689373 001 4 GB memory module PC3 12800 1666 M...

Страница 30: ...ntel Celeron G1820T processor 2 4 GHz 2 MB L3 cache 35W 753995 001 Intel Core i3 4330T processor 3 0 GHz 4 MB L3 cache 35W 753998 001 Intel Core i5 4570T processor 2 9 GHz 4 MB L3 cache 35W 753999 001 Intel Core i5 4670T processor 2 3 GHz 6 MB L3 cache 45W 754000 001 Intel Core i7 4765T processor 2 0 GHz 8 MB L3 cache 35W 754076 001 180 GB solid state drive SSD SATA 6 0 MLC 754077 001 320 GB 7200 ...

Страница 31: ...1 Intel Pentium G3220T processor 2 6 GHz 3 MB L3 cache 35W 763217 001 Intel Pentium G3420T processor 2 7 GHz 3 MB L3 cache 35W 764957 001 Rear cover 764958 001 Front bezel for use in models with a webcam 764959 001 Front bezel for use in models without a webcam 764960 001 Card reader cover for models without a media card reader 764961 001 Foot cover includes left and right covers 764962 001 Power ...

Страница 32: ...sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been deg...

Страница 33: ...a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all el...

Страница 34: ... precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off powe...

Страница 35: ... and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limi...

Страница 36: ...r case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residu...

Страница 37: ...tor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 26 Cleaning the mouse Before cleaning the mo...

Страница 38: ...en servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or othe...

Страница 39: ...or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents SATA hard drives Serial ATA...

Страница 40: ...etermines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or m...

Страница 41: ...y shut down disconnect the power adapter from the back of the computer 4 Disconnect all other attached cables from the back of the computer 5 If the height adjustable recline stand is installed before laying the computer down for service position the computer vertically by grasping the sides of the display and then raise the display to the highest position Place the computer face down on a soft fl...

Страница 42: ...uring the rear cover Remove the T15 tamper resistant Torx security screw from the storage position in the rear of the computer and screw it into the security screw hole locking position to prevent removal of the rear cover 32 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 43: ...and hold the Connect button on the wireless receiver for five seconds until the blue activity LED begins blinking NOTE When the blue activity LED begins blinking you have 30 seconds to synchronize the mouse with the wireless receiver 6 Press and release the Connect button on the bottom of the mouse The blue activity LED from the wireless receiver turns off when synchronization is complete NOTE If ...

Страница 44: ...sassembly see Preparing to disassemble the computer on page 31 2 Loosen the two captive screws at the bottom of the computer 1 to release the bottom edge of the rear cover 3 Rotate the bottom edge of the rear cover up 2 and then lift the rear cover off of the computer 3 To replace the rear cover reverse the removal procedures 34 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 45: ...l monitor arm or other mounting fixture To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the three screws 1 securing the stand to the rear cover and then remove the stand 2 NOTE Save the screws together with the stand in case they are needed in the future Stand 35 ...

Страница 46: ...ght cover as well 5 If you need to replace the rear cover with the stand removed to prepare the computer for VESA mounting set the top edge of the rear cover down on the top edge of the computer chassis 1 Be sure to align the hooks on the underside of the top edge of the rear cover with the top edge of the computer 36 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 47: ...rive includes bezel 657958 001 DVD ROM drive includes bezel 608394 001 Optical drive bezel 763207 001 Hard drives solid state drives 2 TB 7200 rpm hard drive 616608 001 1 TB 7200 rpm hard drive 621418 001 1 TB 7200 rpm hard drive 2 5 inch hybrid SSD 724937 001 500 GB 7200 rpm hard drive 3 5 inch 621421 001 500 GB 7200 rpm hard drive 2 5 inch 686217 001 500 GB 7200 rpm hard drive 2 5 inch self encr...

Страница 48: ...he drive is housed in a removable cage Any one of the following may be installed in the computer One 3 5 inch hard drive One 2 5 inch solid state drive SSD self encrypting drive SED or solid state hybrid drive SSHD NOTE The 2 5 inch drive option kit from HP also contains the adapter required to install this drive Removing a hard drive Installing a hard drive Removing a hard drive Removing a 3 5 in...

Страница 49: ...ive screw securing the hard drive cage in the chassis 1 4 Slide the hard drive cage left and then lift it out of the chassis 2 5 Remove the four mounting screws 1 securing the 3 5 inch hard drive in the hard drive cage Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive Replacing drives 39 ...

Страница 50: ...e the 3 5 inch hard drive out of the hard drive cage 2 For instructions on installing a hard drive see Installing a hard drive on page 43 40 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 51: ... 34 The hard drive cage can now be seen in the lower left side of the chassis 3 Loosen the captive screw securing the hard drive cage in the chassis 1 4 Slide the hard drive cage left and then lift it out of the chassis 2 5 Remove the four mounting screws 1 securing the 2 5 inch drive adapter in the hard drive cage Be sure to keep the screws together with the blue rubber grommets to use to install...

Страница 52: ...inch drive in the drive adapter Be sure to keep the screws to use to install a replacement drive 8 Slide the 2 5 inch hard drive out of the drive adapter 2 For instructions on installing a hard drive see Installing a hard drive on page 43 42 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 53: ...ector is facing up at the open end of the drive 2 Screw the four mounting screws through the sides of the hard drive cage into the 3 5 inch hard drive 2 Be sure to keep the blue rubber grommets behind each screw 3 With the 3 5 inch hard drive connector facing toward the center of the chassis place the hard drive cage into the chassis and slide it toward the center until it snaps into place 1 4 Tig...

Страница 54: ...elf encrypting drive SED or solid state hybrid drive SSHD in the 2 5 inch drive adapter 3 Slide the 2 5 inch drive adapter into the hard drive cage 1 4 Screw the four mounting screws with grommets through the sides of the hard drive cage into the 2 5 inch drive adapter 2 Be sure to keep the blue rubber grommets behind each screw 5 With the 2 5 inch drive connector facing toward the center of the c...

Страница 55: ... the rear cover see Rear cover on page 34 The optical disc drive can now be seen in the upper left side of the chassis 3 Loosen the captive screw 1 through the optical disc drive bracket that secures the optical disc drive to the chassis NOTE The optical disc drive bracket is installed on the chassis if the model does not have an optical disc drive Remove the bracket from the chassis and follow th...

Страница 56: ...tical disc drive left 2 to remove it from the chassis 5 Remove the two screws attaching the optical disc drive bracket to the optical disc drive 46 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 57: ...et into the new drive 7 Place the new optical disc drive into the chassis and push the drive in firmly until it snaps into place 1 NOTE The optical disc drive can be installed in only one way 8 Tighten the captive screw 2 through the optical disc drive bracket to secure the drive to the chassis Replacing drives 47 ...

Страница 58: ...of the computer It is secured with two Phillips screws and has one connector The webcam module is optional To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 48 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 59: ...n access to the connector on the module and then disconnect the cable from the module NOTE To avoid damaging the connector when disconnecting the cable be sure to pull the cable straight out of the connector at a vertical 90 angle To install a webcam module reverse the removal procedures Webcam module 49 ...

Страница 60: ...o remove the speakers 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove four Torx screw that secure the speakers to the computer 1 4 Remove the speaker wires from the clips built into the computer 2 50 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 61: ...5 Disconnect the speaker cable from the system board connector 6 Remove the speakers from the computer To install the speakers reverse the removal procedures Speakers 51 ...

Страница 62: ...on page 31 2 Remove the rear cover see Rear cover on page 34 3 Disconnect the antennas from the WLAN module 1 4 Remove the antenna cables from the clips built in the computer 2 5 Peel the main transceiver 3 and the 2nd transceiver 4 to disengage the adhesive that secure the transceivers to the computer To install the antenna reverse the removal procedures 52 Chapter 6 Removal and Replacement Proce...

Страница 63: ...ix Torx screws To remove the bottom stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the three screws that secure the left side of the stand to computer Bottom stand 53 ...

Страница 64: ... three screws that secure the right side of the stand to computer 5 Remove the stand Reverse the removal procedures to replace the bottom stand 54 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 65: ...ave to remove the rear cover webcam and bottom stand to remove the front bezel from the computer To remove the front bezel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the webcam see Webcam module on page 48 4 Remove the bottom stand see Bottom stand on page 53 5 Remove the seven Torx screws t...

Страница 66: ... The board has one connector and is secured to the bracket with two Phillips screws To remove the power button board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the webcam see Webcam module on page 48 4 Remove the bottom stand see Bottom stand on page 53 5 Remove the front bezel see Front bez...

Страница 67: ...2 that secures the bracket to the computer 7 To remove the board from the bracket remove the two Phillips screws that secure the board to the bracket 8 Remove the power button board from the bracket To install the power button board reverse the removal procedures Power button board 57 ...

Страница 68: ... Torx screws and has two connectors For information about removing the touch controller board see Display panel on page 82 IMPORTANT Touch sensor boards are spared with the touch panel spare part kit Be sure to replace the touch sensor board when replacing a touch display panel Failure to use the board supplied in the kit could cause the touch module to function incorrectly 58 Chapter 6 Removal an...

Страница 69: ...spare part for all display panels however you must change jumper settings on the board based on the display panel To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Disconnect the two cables from the board 1 NOTE To avoid damaging the connector when disconnecting the cable be ...

Страница 70: ...display panel 5 Lift the converter board from the computer Be sure to correctly position the jumpers on the converter board for the installed display panel CAUTION Incorrect jumper placement can result in damage to the converter board and display panel BOE panel pins 1 2 LG panel pins 3 4 To install the converter board reverse the removal procedures 60 Chapter 6 Removal and Replacement Procedures ...

Страница 71: ... for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the three screws securing the VESA panel to the chassis 1 and then lift the panel out of the chassis 2 To replace the VESA panel reverse the removal procedures VESA panel 61 ...

Страница 72: ...eld 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the VESA panel see VESA panel on page 61 4 Remove the two Torx screws securing the system board shield to the chassis 1 62 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 73: ...5 Rotate the shield to the right 2 and then lift it off the chassis 3 To replace the system board shield reverse the removal procedures System board shield 63 ...

Страница 74: ...st be industry standard 204 pin unbuffered non ECC PC3 10600 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 1 Gbit 2 Gbit and 4 Gbit non ECC memory technologies single sided and double side...

Страница 75: ...d with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to channel A The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the ...

Страница 76: ...The memory modules can now be seen in the right side of the chassis 5 To remove a memory module press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 66 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 77: ...socket at approximately a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 7 Reassemble the computer Memory 67 ...

Страница 78: ...attery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium batter...

Страница 79: ...ot on the side of the holder below the battery 1 and pry the battery up and out of the holder 2 6 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 1 and press the other edge down into the holder so that it snaps in place 2 7 Reassemble the computer 8 Reset the date and time your passwords and any special system setups using Comput...

Страница 80: ...ove the rear cover see Rear cover on page 34 3 Remove the VESA panel see VESA panel on page 61 4 Remove the system board shield see System board shield on page 62 5 Disconnect the fan cable from the system board connector labeled CHFAN 1 NOTE To avoid damaging the connector when disconnecting the cable be sure to pull the cable straight out of the connector at a vertical 90 angle 6 Remove the thre...

Страница 81: ...the removal procedures NOTE To avoid damaging the rubber screw grommets installed around the captive screws when installing the fan push down on the fan assembly before you tighten the screws Make sure the grommets are positioned correctly before tightening the screws Fan 71 ...

Страница 82: ... remove the fan To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the VESA panel see VESA panel on page 61 4 Remove the system board shield see System board shield on page 62 5 Remove the non captive Torx screw from the end of the heat sink 1 72 Chapter 6 Removal and Replace...

Страница 83: ...omputer CAUTION Be sure the loosen the screws in the order indicated by the numbers stamped on the heat sink CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink To replace the heat sink reverse the removal procedures Heat sink 73 ...

Страница 84: ...GHz 3 MB L3 cache 35W 763217 001 Intel Pentium G3220T processor 2 6 GHz 3 MB L3 cache 35W 763216 001 Intel Celeron G1820T processor 2 4 GHz 2 MB L3 cache 35W 753994 001 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the VESA panel see VESA panel on page 61 4 Remove the system board shield see Sy...

Страница 85: ...d cause irreparable damage Once pins are damaged it may be necessary to replace the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www hp com support Processor 75 ...

Страница 86: ...s To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the VESA panel see VESA panel on page 61 4 Remove the system board shield see System board shield on page 62 5 Disconnect the antenna cables from the module 1 6 Remove the Phillips screw 2 that secures the module to the c...

Страница 87: ...o a 45 degree angle 3 and then pull it away to remove it from the socket To install the WLAN module reverse the removal procedures NOTE WLAN modules are designed with a notch to prevent incorrect insertion WLAN module 77 ...

Страница 88: ...see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the VESA panel see VESA panel on page 61 4 Remove the system board shield see System board shield on page 62 5 Remove two Torx screws that secure the optical drive connector 1 or the hard drive connector 3 to the computer 6 Remove the cables from the metal clips built into the computer 7...

Страница 89: ...8 Remove the connector from the computer To install the hard drive or optical drive connector reverse the removal procedures Hard drive and optical drive cables and connectors 79 ...

Страница 90: ...Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear cover see Rear cover on page 34 3 Remove the VESA panel see VESA panel on page 61 4 Remove the system board shield see System board shield on page 62 5 Remove the heat sink see Heat sink on page 72 6 Remove the memory modules see Memory on page 64 7 Remove the processor see Processor on page...

Страница 91: ... result in eventual failure such as an activation failure need to reactivate the system or a system recovery failure To update SMBIOS information in Computer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If you do not press Esc at the appropriate time you must restart the computer and again pre...

Страница 92: ...t Flexbuild Build ID The Build ID of the unit Flexbuild Display panel Description Spare part number Display panel kit includes touch controller board and backlight cable NOTE You MUST remove and replace all parts that come in the kit NOTE Do not reuse any old parts Return all old parts to HP for warranty processing 763203 001 Display panels are available from two different manufacturers LE and BOE...

Страница 93: ...bezel see Front bezel on page 55 6 Remove the touch controller board as follows NOTE Replace the touch controller board that comes with the new display panel kit a Disconnect the four cables from the board 1 NOTE To avoid damaging the connector when disconnecting the cable be sure to pull the cable straight out of the connector at a vertical 90 angle b Remove the two black Torx screws 2 that secur...

Страница 94: ...place the backlight cable with the new backlight cable that comes with the new display panel kit Remove the backlight cable from the defective panel before sending the panel back to the supplier 84 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 95: ...r Torx screws that secure the display panel to the frame The screw locations for each panel size are stamped into the metal Display panel screw locations Display panel screw sizes stamped into chassis Display panel 85 ...

Страница 96: ...he system bracket Pull the cable out from under the converter board 10 Lift the display panel from the frame 11 Remove the brackets from the display by removing the two Torx screws from each side and then lifting the brackets from the display NOTE The image below shows screws on only one side Screw locations are similar on both sides NOTE You must remove and reuse the display brackets when you rep...

Страница 97: ...everse the removal procedures NOTE You MUST remove and replace all parts that come in the kit NOTE Do not reuse any old parts Return all old parts to HP for warranty processing NOTE You must remove and reuse the display brackets when you replace the panel For reinstallation note the proper location of the cables on the back of the display panel Display panel 87 ...

Страница 98: ...splay panel note the locations that the cables route through the main system bracket You will have to reroute the cables through these routing paths when reinstalling 88 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 99: ...Cable routing Use the following image as a reference for how cables are routed in the computer Cable routing 89 ...

Страница 100: ... 1 to 30 days or always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press...

Страница 101: ...ing the Computer Setup utility NOTE If you do not press F10 at the appropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow ...

Страница 102: ...ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Resto...

Страница 103: ...emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes Allows you to choose how the SATA controller and devices are accessed by the operating system There are two supported options IDE and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most bac...

Страница 104: ... first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached Boot Order NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignme...

Страница 105: ...9 F11 F12 requires setup password to use these boot functions Default is enabled Network Server Mode Default is disabled Stringent Password enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer...

Страница 106: ...ing systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR has been previously saved The current bootable disk is...

Страница 107: ...ure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously lo...

Страница 108: ...he S4 state not the S5 state S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA ...

Страница 109: ...ower Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer...

Страница 110: ...enable disable Use this option to disable processor hyper threading VGA Configuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller Option ROM Launch Policy Windows 8 only Windows 8 installs as a UEFI operating system as opposed to legacy and ships with the Legacy Support setting off in the BIOS W...

Страница 111: ...e table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 92 in the Computer Setup ...

Страница 112: ...aced Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule su...

Страница 113: ...1 Go to http www hp com 2 Click the Support Drivers link 3 Select the Drivers Software tab 4 Enter the product name in the text box and click Search 5 Select your specific computer model 6 Select your operating system 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes ins...

Страница 114: ...ry Information guide Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 90 for more information Check the Power LED on the front of the compu...

Страница 115: ...erly Be in front of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the sys...

Страница 116: ...nstalling a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 129 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating syst...

Страница 117: ...let Computer will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is ...

Страница 118: ... muted or to increase the volume Cannot remove computer cover or rear cover Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available fro...

Страница 119: ...then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not wa...

Страница 120: ...and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board...

Страница 121: ...off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocke...

Страница 122: ...ing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power ...

Страница 123: ...right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could ...

Страница 124: ...and then restore the system 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dar...

Страница 125: ... if any beeps are heard See Appendix A POST Error Messages on page 157 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Solution Program in use has stopped responding to commands 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedur...

Страница 126: ...sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety f...

Страница 127: ...s are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader ...

Страница 128: ...s the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a ...

Страница 129: ...e Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times ...

Страница 130: ... is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or...

Страница 131: ...puter and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windo...

Страница 132: ...ck Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution...

Страница 133: ...d to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker con...

Страница 134: ...trols may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones int...

Страница 135: ...than what is expected Set the operating system to use the correct audio device Solving Printer Problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table 9 7 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure i...

Страница 136: ...for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty 126 Chapter 9 Trouble...

Страница 137: ...ping are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and cond...

Страница 138: ...mputer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from ...

Страница 139: ...ternal device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the confi...

Страница 140: ...the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install...

Страница 141: ...eps stop after fifth iteration but LEDs continue flashing Cause Solution Bad option card 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed i...

Страница 142: ...connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connecti...

Страница 143: ...k controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applicati...

Страница 144: ...ers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To...

Страница 145: ...ce Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service...

Страница 146: ... the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory ...

Страница 147: ...lution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the ...

Страница 148: ...drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 129 section If the system still does not recogn...

Страница 149: ...D R RW drive cannot read a disc or takes too long to start Cause Solution Media is corrupt Try different media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determin...

Страница 150: ...efault drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system Sys...

Страница 151: ... after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive Solving USB Flash Drive Problems 141 ...

Страница 152: ...USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Soluti...

Страница 153: ...ific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing ...

Страница 154: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages o...

Страница 155: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Страница 156: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 146 Chapter 9 Troubleshooting Without Diagnostics ...

Страница 157: ... computer use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right clic...

Страница 158: ...m a System Recovery from a recovery image see System Recovery when Windows is responding on page 148 or System Recovery when Windows is not responding on page 149 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately To create recovery media see System recovery using recovery media on page 149 System Recovery ...

Страница 159: ...If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen 5 Under I need help immediately cl...

Страница 160: ...ery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off Creating recovery media To create recovery discs 1 Close all open programs 2 Click the Start button click All Programs click Security and Protection and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue 3 Click Create recovery medi...

Страница 161: ...ive deleting any files on it 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery Restoring and recovering in Windows 7 151 ...

Страница 162: ... mouse 4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive sele...

Страница 163: ...mation Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the oper...

Страница 164: ... operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 155 Using the Windows recovery tools To recover information you previously backed up From the Start screen type h and then select Help and Support To recover your information using Automatic Repair follow these steps CAUTI...

Страница 165: ... presence of the HP Recovery partition From the Start screen type C and then select Computer NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 155 3 If ...

Страница 166: ...erating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Remove the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 156 Chapter 10 Backup and Recovery ...

Страница 167: ...unt and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be ...

Страница 168: ...replaced Run Computer Setup and check the configuration in Advanced Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set Invalid time or date in configuration memory ...

Страница 169: ...tion or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added...

Страница 170: ...assis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan no...

Страница 171: ...t Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under F2 Diagnostics 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 179...

Страница 172: ...dules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cor...

Страница 173: ...o the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware V...

Страница 174: ...MT error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the...

Страница 175: ... number in Computer Setup Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities POST Numeric Codes and Text Messages 165...

Страница 176: ...one Computer on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activa...

Страница 177: ... you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solve...

Страница 178: ... LED flashes eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 12 MXM thermal shutdown 1 Clean the MXM graphics card heat sink 2 Replace the MXM graphics card heat sink 3 Replace the MXM graphic card System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button...

Страница 179: ...forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setu...

Страница 180: ...the ESC key for Startup Menu message is displayed at the bottom of the screen 3 Press the F10 key to enter Computer Setup 4 To establish Setup password select Security Setup Password and follow the instructions or To establish a Power On password select Security Power On Password and follow the instructions on the screen 5 Before exiting click File Save Changes and Exit 170 Chapter 12 Password Sec...

Страница 181: ...the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information 3 Remove the rear cover 4 Locate the header and jumper labeled PSWD NOTE The password...

Страница 182: ...ower cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment B...

Страница 183: ...components see the Illustrated Parts Service Map IPSM 5 Replace the computer cover or rear cover 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions...

Страница 184: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Страница 185: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Страница 186: ...system off of the HP website 2 Follow the instructions on the website to flash the BIOS 3 Shut down Windows and then turn on the computer and enter the Computer Setup Utility by pressing the esc key when the Press the ESC key for Startup Menu prompt appears near the bottom of the screen before the operating system loads Choose Computer Setup F10 from the list of options 4 If the Ownership Tag or A...

Страница 187: ... cord remove the access panel and then replace the black jumper onto header E49 Replace the access panel and power cord If Computrace is enabled on the computer see the service provider for instruction to disable the feature The Real Time Clock RTC battery backed up configuration memory can also be cleared by removing the power cord and then removing the coin cell battery located on the system boa...

Страница 188: ...itude derating of 1 0 C per every 1000 ft 304 8m above sea level to a maximum of 10 000 ft 3048m no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Storage Maximum rate of change 20 C Hr 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C Relative Humidity non condensing Operating Relative humidity Rh 28 C maximum wet ...

Страница 189: ...ns installed Maximum allowable altitude change rate is 1500 ft min 457m min Non operating Maximum allowable altitude change rate is 1500 ft min 457m min 0 10 000 ft 0 30 000 ft 0 3 048 m 0 9 144 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz Max Operating Power 120 W 179 ...

Страница 190: ...puter cleaning 26 converter board removing 59 spare part number 16 21 59 converter board cable spare part number 18 20 country power cord set requirements 175 Customer Support 104 146 D display adjusting audio 8 adjusting brightness 8 display cable spare part number 18 20 display panel removing 82 spare part number 14 21 82 DisplayPprt cable spare part number 18 drive 2 5 inch installing 44 2 5 in...

Страница 191: ...e cleaning 27 spare part number 15 synchronizing wireless 33 mouse problems 127 N network problems 131 numeric error codes 158 O opening the computer 31 operating guidelines 25 optical disc drive replacing 45 optical drive spare part numbers 19 optical drive cable spare part number 20 78 optical drive cable spare part number 18 optical drive connector removing 78 spare part number 15 optical drive...

Страница 192: ...tion 65 specifications 64 software problems 144 servicing computer 27 solid state drive SSD 2 5 inch installing 44 2 5 inch removing 41 solid state hybrid drive SSHD 2 5 inch installing 44 2 5 inch removing 41 spare part number tamper resistant wrench 28 Torx T 15 screwdriver 27 speaker spare part number 15 21 speakers removing 50 spare part number 50 specifications computer 178 specifications mem...

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