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Server Specific Troubleshooting 

In This Section 

Minimum Hardware Configuration ........................................................................................ 99 
Server Error Messages.......................................................................................................... 100 
When the Server Does Not Boot .......................................................................................... 100 
Diagnostic Steps ................................................................................................................... 102 
Problems After Initial Boot .................................................................................................. 106 
ROMPaq Disaster Recovery................................................................................................. 108 
Other Information Resources................................................................................................ 109 

 

 

Minimum Hardware Configuration 

Be sure that the server meets the requirements for a minimum hardware 
configuration. During the troubleshooting process, it may be necessary to reduce 
the system to its minimum configuration, reinstalling options one at a time to 
determine the cause of failure. 

   

Component Minimum 

Requirements 

Processor 

A processor must be installed in processor 1 socket with a 
PPM installed in PPM 1 slot. 

Fans 

The following fans must be installed: 

• 

• 

• 

• 

• 

Fan 1 (processor zone) 

Fan 3 (processor zone) 

Fan 5 (processor zone) 

Fan 7 (processor zone) 

Fan 9 (power supply zone) 

Memory 

Slots 1A and 2A must be populated with ECC Registered 
DDR SDRAM DIMMs. 

Hard Drives 

One hard drive must be installed. 

 

 

HP CONFIDENTIAL

 

File Name: 303212-1new.doc   Last Saved On: 11/4/02 10:51 AM

 

 

Содержание ProLiant DL560

Страница 1: ...HP ProLiant DL560 Server User Guide ...

Страница 2: ...ument is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty January 2003 First Edition Part Number 303212 001 Audience Assumptions This guide is for the person who installs admin...

Страница 3: ...rive LED Combinations 24 PCI Riser Cage LED 25 Remote Management Connector 25 Hot Plug Fans 26 Hot Plug Fan LED 27 Server Operations 29 Powering Up the Server 29 Powering Down the Server 29 Extending the Server from the Rack 30 Removing the Access Panel 32 Installing the Access Panel 32 Removing the PCI Riser Cage 32 Installing the PCI Riser Cage 33 Removing the Power Module 34 Installing the Powe...

Страница 4: ...rive Blank 63 Removing a Hot Plug SCSI Hard Drive 63 Installing a Hot Plug SCSI Hard Drive 64 Hot Plug Tape Drive Option 65 Battery Backed Write Cache Enabler Option 66 Redundant Hot Plug Fan Option 68 Installation Requirements 70 Installing Redundant Hot Plug Fans 70 Redundant Hot Plug AC Power Supply Option 73 Expansion Board Options 75 Server Cabling 79 Power Button and Drive Cabling 79 Interna...

Страница 5: ...Server Error Messages 100 When the Server Does Not Boot 100 Diagnostic Steps 102 Is the System Power LED Amber 103 Is the System Power LED Green 104 Is the External Health LED Green 104 Is the Internal Health LED Green 105 Is the Monitor Displaying Information 106 Problems After Initial Boot 106 System Cannot Load SmartStart 107 SmartStart Fails During Installation 107 SmartStart Cannot Load Opera...

Страница 6: ...ions 119 Compliance with International Regulations 119 Laser Product Label 120 Laser Information 120 Battery Replacement Notice 121 Electrostatic Discharge 123 Preventing Electrostatic Discharge 123 Grounding Methods to Prevent Electrostatic Discharge 124 Server Specifications 125 Server Dimensions and Weight 125 Power Specifications 125 Environmental Specifications 126 Technical Support 127 Relat...

Страница 7: ...ver combines small form factor density and low power consumption computing with the latest Intel Xeon MP processors Additional features include PCI X expansion slots Integrated Lights Out iLO management Online Spare Memory support embedded Smart Array 5i Plus Controller with optional transportable battery backed write cache integrated Gigabit NICs optional hot plug redundant power and cooling and ...

Страница 8: ...anel Components Item Description 1 SCSI hard drive bay 1 SCSI ID 0 2 SCSI hard drive bay 2 SCSI ID 1 3 Tape drive blank 4 Diskette drive 5 CD ROM drive in Universal Media Bay HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 9: ...Server Component Identification 9 Front Panel LEDs and Buttons HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 10: ...ly Green Normal Amber Power redundancy failure Red Critical power supply failure 5 NIC 1 link activity LED Green Network link Flashing Network link and activity Off No link to network If power is off refer to the rear panel NIC LEDs for status Rear Panel LEDs and Buttons on page 12 6 NIC 2 link activity LED Green Network link Flashing Network link and activity Off No link to network If power is of...

Страница 11: ...bus 6 N A 3 Slot 3 64 bit 100 MHz PCI X bus 6 N A 4 NIC 1 RJ 45 connector N A 5 NIC 2 RJ 45 connector N A 6 Mouse connector Green 7 Keyboard connector Purple 8 iLO RJ 45 connector N A 9 USB connectors Black 10 Serial connector Teal 11 Video connector Blue 12 AC power supply connector N A HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 12: ...work Off Not linked to network 3 Power supply LED Green On Power turned on and power supply functioning properly Off One or more of the following conditions exist AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit 4 UID LED button Blue On Activated Flashing System remotely managed Off Deactivated HP CONFIDENTIAL File Name 303212 1new doc Last ...

Страница 13: ...Server Component Identification 13 System Board Components HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 14: ...ector 11 Processor socket 3 NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems device drivers and applications Many crashes freeze a system requiring you to do a hard reset Resetting the system erases any information that wo...

Страница 15: ...s only Do not modify the switch setting DIMM Slots DIMM slots are numbered sequentially 1 through 6 and the paired banks are identified by the letters A B and C Item Description 1 DIMM slot 1A 2 DIMM slot 2A 3 DIMM slot 3B 4 DIMM slot 4B 5 DIMM slot 5C 6 DIMM slot 6C HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 16: ...diskette is disabled S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On Clear NVRAM S7 Off Off iLO security is enabled On iLO security is disabled S8 Off Off Processor hot spare boot is enabled On Processor hot spare boot is disabled NOTE To access the redundant ROM using the system maintenance switch refer to Access to Redundant ROM Settings on page...

Страница 17: ...Server Component Identification 17 System Board LEDs HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 18: ...abled 6 DIMM 6C failure Amber Memory failed Off Normal 7 DIMM 5C failure Amber Memory failed Off Normal 8 DIMM 4B failure Amber Memory failed Off Normal 9 DIMM 3B failure Amber Memory failed Off Normal 10 iLO Diagnostic LEDs Refer to the Integrated Lights Out User Guide on the Documentation CD 11 DIMM 2A failure Amber Memory failed Off Normal 12 DIMM 1A failure Amber Memory failed Off Normal 13 Ov...

Страница 19: ... applied Off System power is not applied 20 Auxiliary power Green Auxiliary power is applied Off Auxiliary power is not applied 21 Peripheral board interlock Amber Peripheral board is not seated Off Peripheral board is seated 22 Riser interlock Amber PCI riser cage is not seated Off PCI riser cage is seated System LEDs and Internal Health LED Combinations When the internal health LED on the front ...

Страница 20: ...EDs indicate only the current hardware status In some situations Insight Manager 7 may report server status differently than the health LEDs because the software tracks more system attributes HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 21: ...failure slot X Amber Red DIMM in slot X has failed DIMM in slot X is an unsupported type and no valid memory exists in another bank Amber DIMM in slot X has reached single bit correctable error threshold DIMM in slot X is in a pre failure condition DIMM in slot X is an unsupported type but valid memory exists in another bank Overtemperature Amber Red Health Driver has detected a cautionary tempera...

Страница 22: ...nal Health LED Color Status Online spare memory Amber Amber Bank X failed over to the online spare memory bank SCSI Backplane Components Item Description 1 SCSI connector 2 SCSI power connector HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 23: ...e or drive is being configured as part of an array Off No drive activity 2 Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 24: ...nfigured as part of an array If this drive is part of an array a powered on controller is not accessing the drive The drive is configured as an online spare It is OK to replace the drive online if a predictive failure alert is received and the drive is attached to an array controller Off Off On The drive has failed and has been placed offline It is OK to replace the drive online Off On Off The dri...

Страница 25: ...ords before removing or installing the PCI riser cage Remote Management Connector The 30 pin remote management connector located on the PCI riser cage is used to cable the Remote Insight Lights Out Edition II option For more information refer to RILOE II Cabling on page 80 or the Remote Insight Lights Out Edition II User Guide on the Documentation CD HP CONFIDENTIAL File Name 303212 1new doc Last ...

Страница 26: ...26 HP ProLiant DL560 Server User Guide Hot Plug Fans HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 27: ...r 4 Fan 4 Processor 5 Fan 5 Processor 6 Fan 6 Processor 7 Fan 7 Processor 8 Fan 8 Processor 9 Fan 9 Power supply 10 Fan 10 Power supply NOTE For information on fan redundancy refer to Redundant Hot Plug Fan Option on page 68 Hot Plug Fan LED HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 28: ...28 HP ProLiant DL560 Server User Guide Status Green Operating normally Amber Failed Off No power HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 29: ...k or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating...

Страница 30: ...ate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power Extending the Server from the Rack 1 Loosen the thumbscrews that secure the server faceplate to the front of the rack 2 Grasping the handles on the front bezel extend the server on the rack rails until the server rail release latches engage HP CONFIDENTIAL File Name 303212...

Страница 31: ...areful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 3 After performing the installation or maintenance procedure slide the server back into the rack a Press the server rail release latches and slide the server fully into rack b Secure the server by tightening the thumbscrews HP CONFIDENTIAL File Name 303212 1new doc L...

Страница 32: ...ch handle and remove the access panel Installing the Access Panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the hood latch The access panel slides to a closed position Removing the PCI Riser Cage CAUTION To prevent damage to the server or expansion boards power down the se...

Страница 33: ... prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Align the PCI riser cage with the chassis and slide it into place HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 34: ...screw knobs 1 b Turn the thumbscrews clockwise while pressing down until tightened 2 c Turn the thumbscrews counterclockwise to lower thumbscrew knobs 3 Removing the Power Module 1 Power down the server Powering Down the Server on page 29 HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 35: ...Server Operations 35 2 Disconnect internal power cables 3 Remove power module HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 36: ...DL560 Server User Guide Installing the Power Module 1 Install the power module 2 Connect internal power cables Internal Power Cabling on page 80 HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 37: ...ustomized service agreement to meet your specific requirements Some of the CarePaq services are as follows Hardware installation services Hardware and operating system installation for ProLiant servers Installation and start up services for some operating systems Installation and start up services for Insight Manager This optional hardware installation service is available in all countries where H...

Страница 38: ...bers and appropriate quantities For more information refer to the HP website http www hp com products servers platforms The Installing Rack Products video provides a visual overview of operations required for configuring a rack with rack mountable components It also provides the following important configuration steps Planning the site Installing rack servers and rack options Cabling servers in a ...

Страница 39: ...bient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When there is vertical space in the rack not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and acros...

Страница 40: ... for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 inches Temperature Requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C...

Страница 41: ...lectrical authority having jurisdiction over your facility s wiring and installation requirements CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than o...

Страница 42: ...evices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a power distribution unit PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable fo...

Страница 43: ...s installation information refer to the option documentation For server specific information refer to Hardware Options Installation on page 55 Identifying the Contents of the Server Shipping Carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is inclu...

Страница 44: ... refer to the installation instructions that ship with the option kit for more information NOTE The steps in this section work with most third party racks with square holes If they do not work with the rack you are using order the option kit for racks with round holes If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions com website http www racks...

Страница 45: ...e top and bottom of the building structure 1 Mark the rack CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 46: ...ved for clarity 2 Secure each server rail to the server 3 Secure each standard rack rail to the rack 4 Extend the slides from the standard rack rails and then slide the server rails into the slides HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 47: ...e server rails into the rack rails CAUTION Be sure to keep the server parallel to the floor when sliding the server rails into the rack rails Tilting the server up or down could result in damage to the rails 5 Press the rail release latches and slide the server into the rack HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 48: ...isk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 6 Secure the server to the rack HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 49: ...ent arm bracket to the server NOTE Cable management arm is removed for clarity 8 Secure the cable management bracket to the rail 9 Connect peripheral devices to the server HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 50: ...ht Lights Out Edition II RILOE II board is installed in the server be sure that you attach the video cable to the video connector on the rear of the RILOE II board The standard video connector on the server rear panel is not used when the RILOE II board is installed For more information refer to the HP Remote Insight Lights Out Edition II User Guide HP CONFIDENTIAL File Name 303212 1new doc Last S...

Страница 51: ... 5 NIC 2 RJ 45 connector N A 6 Mouse connector Green 7 Keyboard connector Purple 8 iLO RJ 45 connector N A 9 USB connectors Black 10 Serial connector Teal 11 Video connector Blue 12 AC power supply connector N A 10 Connect the power cord to the back of the server 11 Secure the power cord to prevent accidental disengagement HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 52: ...ray controller initialization to configure the array controller using ORCA The array controller defaults to RAID 0 with one drive installed and RAID 1 with more than one drive installed Press the F9 key when prompted during the boot process to change the server settings such as the settings for language and operating system using RBSU The system is set up by default for the English language and a ...

Страница 53: ...M drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the ProL...

Страница 54: ......

Страница 55: ...m hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electric components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor Option The server supports single to quad processor operation With multiple processors installed the server supports boot...

Страница 56: ...fer to the label on the processor heatsink for a description of the processor IMPORTANT If upgrading processor speed update the system ROM before installing the processor IMPORTANT Always install a PPM when you install a processor The system fails to boot if the PPM is missing IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly To ins...

Страница 57: ...lever CAUTION Failure to open the processor locking lever all the way prevents the processor from seating during installation leading to hardware damage 6 Install the processor heatsink and close the processor locking lever HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 58: ...ge to the equipment be sure to align the processor pins with the corresponding holes in the socket CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 7 Open the latches on the corresponding PPM slot 8 Install the PPM ...

Страница 59: ... additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support Refer to the HP ROM Based Setup Utility User Guide on the Documentation CD for more information The server supports two types of memory configurations Standard memory configuration for maximum performance with up to 12 GB of active memory six 2 GB memory modules Online spare memory configuration ...

Страница 60: ...port you must observe the following guidelines The ROM must be up to date DIMMs installed in a spare bank must be of equal or greater capacity than the DIMMs installed in other banks For example if bank A is populated with two 256 MB DIMMs and bank B is populated with two 512 MB DIMMs bank C must be populated with two 512 MB or greater DIMMs in order for online spare memory support to function pro...

Страница 61: ... server Powering Down the Server on page 29 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 30 3 Remove the access panel Removing the Access Panel on page 32 4 Open the DIMM slot latches 5 Install the DIMM 6 Install the access panel Installing the Access Panel on page 32 7 If you are installing DIMMs in an online spare configuration use RBSU to configure ...

Страница 62: ... with the lowest SCSI ID number Hot plug hard drives must be either Wide Ultra2 Ultra3 or Ultra4 SCSI types Mixing these types with other drive standards degrades the overall performance of the drive subsystem Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Refer to Front Panel Components on page 8 for the...

Страница 63: ...blank Removing a Hot Plug SCSI Hard Drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug hard drive LEDs 2 Back up all server data on the hard drive 3 Remove the hard drive HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51...

Страница 64: ...ard drive from the drive bay Removing a Hard Drive Blank on page 63 Removing a Hot Plug SCSI Hard Drive on page 63 2 Install the hard drive 3 Determine the status of the hard drive from the hot plug hard drive LEDs 4 Resume normal server operations HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 65: ...left drive bay Removing a Hard Drive Blank on page 63 Removing a Hot Plug SCSI Hard Drive on page 63 2 Remove the tape drive blank a Reach underneath and squeeze the middle of the tape drive blank 1 b Pull the blank out of the bay 2 3 Install the tape drive HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 66: ...ry module If the amber LED blinks after 15 seconds do not remove the cable from the battery module The battery module is backing up data and data will be lost if the cable is detached IMPORTANT The battery module may have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery module is temporarily disabled No action is n...

Страница 67: ...ss Panel on page 32 4 Remove the PCI riser cage Removing the PCI Riser Cage on page 32 5 Remove the battery module bracket 6 Connect the 14 0 cm 5 5 in cable and install the battery module into the bracket HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 68: ...o provide proper airflow to the system if a primary fan fails The server airflow is divided into two fan zones processor and power supply In the standard configuration five fans cool the server fans 1 3 5 and 7 in the processor zone and fan 9 in the power supply zone For the redundant configuration fans 2 4 6 8 and 10 are added to back up the primary fans This allows the server to continue operati...

Страница 69: ...RBSU the Health Driver performs an orderly shutdown if a cautionary temperature level is detected If the server detects a critical temperature level before the orderly shutdown occurs the server performs an immediate shutdown Additionally in a nonredundant configuration the Health Driver performs an orderly shutdown if a fan failure occurs in the processor zone or power supply zone In a redundant ...

Страница 70: ...geable about the procedures precautions and hazards associated with the product You must observe the following requirements when installing redundant hot plug fans To ensure optimum cooling populate the primary fan locations 1 3 5 7 and 9 before populating the redundant locations If a primary fan fails replace the nonfunctioning fan before installing fans in redundant locations Installing Redundan...

Страница 71: ...le Name 303212 1 doc Last Saved On 11 4 02 2 36 PM Hardware Options Installation 71 3 Lift the removable media tray 4 Install a fan 5 Be sure that the fan LED is green 6 Repeat steps 5 and 6 until all fans are installed ...

Страница 72: ...ovable media tray 8 Install the access panel Installing the Access Panel on page 32 9 Be sure that the front panel internal health LED is green Front Panel LEDs and Buttons on page 9 HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 73: ...oling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Unlock the hinge on the cable management arm and swing the arm away from the server 2 Remove the power supply blank HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 74: ... shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed 4 Install the redundant power supply 5 Connect the power cord to the power supply 6 Route the power cord through the power cord anchor and cable management arm HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 75: ...nel LEDs and Buttons on page 12 10 Be sure that the front panel external health LED is green Front Panel LEDs and Buttons on page 9 Expansion Board Options The server supports PCI and PCI X expansion boards To install an expansion board 1 Power down the server Powering Down the Server on page 29 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 30 3 Remove ...

Страница 76: ...the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 5 Remove the expansion slot cover 6 Unlock the PCI retaining clip HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 77: ...on page 33 9 Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board If installing a RILOE II board refer to RILOE II Cabling on page 80 10 Install the access panel Installing the Access Panel on page 32 HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 78: ......

Страница 79: ...u make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Power Button and Drive Cabling HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 80: ...bling Item Description 1 SCSI power cable 2 System power cable 3 Power supply signal cable RILOE II Cabling The 30 pin Remote Insight cable ships with the RILOE II cable kit For more information refer to the Remote Insight Lights Out Edition II User Guide on the Documentation CD HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 81: ...Server Cabling 81 HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 82: ......

Страница 83: ... Component Utility 93 Option ROM Configuration for Arrays 94 Automatic Server Recovery 2 94 Management Agents 95 Insight Manager 7 95 Survey Utility 96 Integrated Management Log 96 ROM Based Setup Utility RBSU performs a wide range of configuration activities including the following Configuring system devices and installed options Displaying system information Selecting the operating system Select...

Страница 84: ...o navigate the menu system use the arrow keys To make selections press the Enter key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Auto Configuration Process The auto configuration process automa...

Страница 85: ...settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility Guide on the Documentation CD or the white paper on the HP website ftp ftp compaq com pub products servers management rbsu whitepaper p...

Страница 86: ...nce Menu The System Maintenance Menu is a new utility that replaces the legacy system partition functionality supported on some ProLiant servers This utility is embedded in the system ROM and provides access to server diagnostics RBSU and the Inspect Utility To access the System Maintenance Menu press the F10 key when prompted from the boot option screen Boot Options on page 85 From the menu you c...

Страница 87: ...ystem The iLO subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO you can Remotely power up power down or reboot the host server Send alerts from iLO regardless of the state of the host server Access advanced troubleshooting features through the iLO interface Diagnose iLO using Insight Manager 7 through a Web brows...

Страница 88: ...efault account information is located on the iLO Default Network Settings tag 4 Select Network DNS DHCP press the Enter key and then select DHCP Enable Press the spacebar to turn off DHCP Be sure that DHCP Enable is set to Off and save the changes 5 Select Network NIC and TCP IP press the Enter key and type the appropriate information in the IP Address Subnet Mask and Gateway IP Address fields 6 S...

Страница 89: ...n Menu enables you to access the latest system software directly from the operating system environment simply by inserting the SmartStart CD into a configured system The Autorun Menu enables you to Install the latest ProLiant Support Packs Create software diskettes for selected software SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a set of Microsoft MS DOS based utilities that ...

Страница 90: ...ied point and click and drag and drop solutions that enable you to deploy target servers remotely perform imaging or scripting functions and maintain software images For more information about the ProLiant Essentials Rapid Deployment Pack refer to the documentation that ships on the ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www compaq com products servers managem...

Страница 91: ...re USB support is normally not available Specifically HP provides legacy USB functionality at POST RBSU Diagnostics DOS Environments which do not support USB natively For more information on ProLiant USB support refer to the HP website http www compaq com products servers platforms usb support html Redundant ROM Support The server enables you to upgrade or configure the ROM safely with redundant R...

Страница 92: ...Advanced Options 3 Select Redundant ROM Selection 4 Select one of the ROM banks as the system ROM 5 Press the Enter key 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Restart the server To access the redundant ROM manually 1 Power down the server Powering Down the Server on page 29 2 Remove the access panel Removing the Access Panel on page 32 3 Set positions 1 5 ...

Страница 93: ...procedure is the same for both system and option ROMPaq utilities For more information about the ROMPaq utility refer to the HP website http www hp com servers manage System Online ROM Flash Component Utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has ...

Страница 94: ...drive configuration Deleting a logical drive configuration If you do not use the utility ORCA will default to the standard configuration For more information about array controller configuration refer to the Smart Array 5i Plus Controller and Battery Backed Write Cache Enabler User Guide or the HP ROM Based Setup Utility User Guide on the Documentation CD Automatic Server Recovery 2 ASR 2 is a fea...

Страница 95: ...ating alarms in the event of faults The agents also provide updated management information such as network interface or subsystem performance statistics to the management systems For additional information refer to the Management CD in the ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Insight Manager 7 Insight Manager 7 is a Web based application that allows ...

Страница 96: ...e Survey text files to reflect the latest changes in the configuration To install the Survey Utility use the Management CD in the ProLiant Essentials Foundation Pack or refer to the HP website http www hp com servers manage Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view record...

Страница 97: ...ties 97 For more information refer to the Servers Troubleshooting Guide on the Documentation CD or the Management CD in the ProLiant Essentials Foundation Pack HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

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Страница 99: ...it may be necessary to reduce the system to its minimum configuration reinstalling options one at a time to determine the cause of failure Component Minimum Requirements Processor A processor must be installed in processor 1 socket with a PPM installed in PPM 1 slot Fans The following fans must be installed Fan 1 processor zone Fan 3 processor zone Fan 5 processor zone Fan 7 processor zone Fan 9 p...

Страница 100: ... width than the DIMMs in other banks Install or reinstall DIMMs to support online spare configuration When the Server Does Not Boot This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST The server must first complete this test each time you power up before it can load the operating system and start running...

Страница 101: ...information on ASR 2 and system short circuiting 6 Restart the server 7 Check the server for the following normal power up sequence to be sure that the system meets the minimal hardware requirements and is powered up during normal operations a The front panel system power LED turns from standby amber to on solid green b The fans start up 8 Check the monitor if you have a monitor installed for the ...

Страница 102: ...of information Question Action Question 1 Is the system power LED amber If yes press the Power On Standby button and then continue to question 2 If no refer to Is the System Power LED Amber on page 103 Question 2 Is the system power LED green If yes continue to question 3 If no refer to Is the System Power LED Green on page 104 Question 3 Is the external health LED green If yes continue to questio...

Страница 103: ...is connected to the power supply Be sure that the power supply is undamaged and is fully seated Be sure that the system power and power supply signal cables are connected to the system board Be sure that the CD ROM drive cables are connected to the system board Be sure that the power button LED cable is connected to the system board and power button LED board Be sure that all pins on connectors an...

Страница 104: ...ds Reseat the PCI riser cage Contact your authorized service provider for assistance Yes If the system power LED is green refer to Is the External Health LED Green on page 104 Is the External Health LED Green Answer Possible Reasons Possible Solutions No it is amber Power supply redundancy is lost due to a power supply failure Be sure that the power supply is undamaged and fully seated or identify...

Страница 105: ...er converter module has failed The server has experienced a critical fan failure Processor 1 or PPM 1 is not installed A processor is an unsupported type Processors are mismatched speed and or type A DIMM has experienced a multibit error No valid memory is in the system Populated banks have unsupported mismatched or missing DIMMs The SCSI cabling is not connected to the SCSI backplane and or syste...

Страница 106: ...fer to the Servers Troubleshooting Guide for information on video problems Clear NVRAM in RBSU Are there any audible indicators such as a series of beeps A series of beeps is the audible signal indicating the presence of a POST error message Refer to the Servers Troubleshooting Guide for a complete description of each beep sequence and the corresponding error messages Contact your authorized servi...

Страница 107: ...data from the boot drives To clear NVRAM and erase the boot drives select the Advanced Options menu in RBSU and then select Erase NVRAM Boot Space Disk SmartStart Fails During Installation Possible Cause Possible Solution An error occurs during installation Follow the error information provided If necessary clear NVRAM in RBSU and reinstall the operating system The CMOS is not cleared Clear NVRAM ...

Страница 108: ...entation provided with the hardware Problem was encountered with hardware added to a new configure to order system where available You must complete the factory installed operating system software installation before adding new hardware to the system Be sure you are following the instructions provided in the HP Factory Installed Operating System Software Installation Guide Remove the new hardware ...

Страница 109: ...ring Up the Server on page 29 To manually set the server for ROMPaq disaster recovery 1 Power down the server Powering Down the Server on page 29 2 Remove the access panel Removing the Access Panel on page 32 3 Set positions 1 4 5 and 6 of the system maintenance switch to On 4 Insert a ROMPaq diskette with the latest system ROM from the SmartStart CD or the HP website http www hp com servers manag...

Страница 110: ...60 Server User Guide For information on warranties and service and support upgrades CarePaq services refer to the HP website http www hp com support HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 111: ... personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server Powering Down the Server on page 29 2 Extend or remove the server from the rack Extend...

Страница 112: ...fault configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or authorized service provider HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 113: ...r Device Notices 119 Battery Replacement Notice 121 Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique series number The series number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this produc...

Страница 114: ... as well as additional operating instructions for the user FCC Rating Label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A Equipment This equipment has been tested...

Страница 115: ... Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United States Only This device complies wit...

Страница 116: ...s to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including in...

Страница 117: ...h the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN 55022 CISPR 22 Electromagnetic ...

Страница 118: ...118 HP ProLiant DL560 Server User Guide Japanese Notice Taiwanese Notice HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 119: ... enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only authorized service technicians to repair the laser device Compliance with CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for la...

Страница 120: ...duct is classified as a Class 1 laser product Laser Information Feature Description Laser type Semiconductor GaAIAs Wave length 780 nm 35 nm Divergence angle 53 5 degrees 0 5 degrees Output power Less than 0 2 mW or 10 869 W m 2 sr 1 Polarization Circular 0 25 Numerical aperture 0 45 inches 0 04 inches HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 121: ...higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal please use the public collection system or return them to HP an authorized HP Partners or their agents For more information about b...

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Страница 123: ...ds or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid ...

Страница 124: ...rovide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding hav...

Страница 125: ...Width 44 45 cm 17 50 in Weight maximum 27 22 kg 60 lb Weight no drives installed 20 41 kg 47 18 lb Power Specifications Parameter Value Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6 A 110 V to 3 A 220 V Rated input power 600 W BTUs per hour 2050 Rated steady state power 550 W Maximum peak power 550 W HP CONFIDENTIAL File Name 303212 1new doc Last...

Страница 126: ...wn are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 10 000 ft is applicable No direct sunlight allowed Relative humidity noncondensing Operating 10 to 90 Non operating 5 to 95 NOTE Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa HP CONFIDENTIAL File Name 303212 1new ...

Страница 127: ...the HP Technical Support Phone Center at 1 800 652 6672 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored Outside North America call the nearest HP Technical Support Phone Center For telephone numbers for worldwide Technical Support Centers refer to the HP website http www hp com Be sure to have the following information av...

Страница 128: ...560 Server User Guide Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 129: ...omatic Server Recovery D DDR double data rate DIMM dual inline memory module E ECC error checking and correcting I IEC International Electrotechnical Commission i iLO Integrated Lights Out HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 130: ...ers Association NFPA National Fire Protection Association NIC network interface controller NMI non maskable interrupt NVRAM non volatile memory O ORCA Option ROM Configuration for Arrays P PCI X peripheral component interconnect extended HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 131: ...ule PXE preboot execution environment R RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II S SDRAM synchronous dynamic RAM SNMP simple network management protocol T TMRA Recommended ambient operating temperature HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 132: ...132 HP ProLiant DL560 Server User Guide U UID unit identification HP CONFIDENTIAL File Name 303212 1new doc Last Saved On 11 4 02 10 51 AM ...

Страница 133: ...xiliary power LED 17 drives configuring 62 B E battery 111 121 electrical grounding requirements 42 Battery Backed Write Cache Enabler 66 electrostatic discharge 123 BIOS upgrade 93 Enterprise Diagnostics LX32 Utility 90 blue screen event 14 environmental requirements 39 126 boot options 85 error messages 100 buttons 7 European Union notice 117 expansion boards 75 C expansion slot covers 75 expans...

Страница 134: ...13 iLO Integrated Lights Out 11 16 87 O iLO RBSU Integrated Lights Out ROM Based Setup Utility 87 Online ROM Flash Component Utility 93 Insight Manager 7 95 online spare memory 59 60 86 Inspect Utility 86 online spare memory LED 17 19 installation services 37 operating system crash 14 installing operating system 53 operating systems 53 Installing Rack Products video 38 optimum environment 39 insta...

Страница 135: ... Power Module 55 ROM Based Inspect Utility 86 PPM failure LEDs 17 19 ROM Based Setup Utility RBSU 83 86 PPM slots 13 55 ROMPaq Disaster Recovery 108 processor failure LEDs 17 19 ROMPaq utility 91 93 108 processor hot spare boot 16 processors 13 55 99 S product registration 53 SCSI backplane components 22 ProLiant Essentials Foundation Pack 53 90 95 96 SCSI connectors 13 22 SCSI IDs 8 62 ProLiant E...

Страница 136: ...system maintenance switch 13 16 system power LED 9 103 104 T Taiwanese notice 118 tape drives 8 65 technical support 127 telco racks 44 telephone numbers 127 temperature requirements 40 126 temperature overtemperature LED 17 19 troubleshooting 99 U UID LEDs 9 12 Ultra3 SCSI 62 Ultra4 SCSI 62 USB connectors 11 USB support 91 utilities 83 87 89 90 93 94 96 V ventilation 39 VHDM connector 13 video co...

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