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Diagnostic tools 50

Diagnostic tools

Troubleshooting resources

The

HP ProLiant Servers Troubleshooting Guide

provides procedures for resolving common problems and

comprehensive courses of action for fault isolation and identification, error message interpretation, issue

resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-

specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a

language:

•

http://www.hp.com/support/ProLiant_TSG_en

•

French (

http://www.hp.com/support/ProLiant_TSG_fr

•

http://www.hp.com/support/ProLiant_TSG_it

•

http://www.hp.com/support/ProLiant_TSG_sp

•

http://www.hp.com/support/ProLiant_TSG_gr

•

http://www.hp.com/support/ProLiant_TSG_nl

•

http://www.hp.com/support/ProLiant_TSG_jp

The

HP BladeSystem c-Class Enclosure Troubleshooting Guide

provides procedures and solutions for

troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to

troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To

view the guide, see the HP website (

http://www.hp.com/support/BladeSystem_Enclosure_TSG_en

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online

versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify

server blade installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the

OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and

other related data needed for effective server blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website

http://www.hp.com/servers/diags

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page

) provides survey functionality that gathers critical hardware and

software information on ProLiant server blades.

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Содержание ProLiant BL360 G5

Страница 1: ...HP ProLiant BL260c Generation 5 Server Blade Maintenance and Service Guide Part Number 459408 003 September 2008 Third Edition ...

Страница 2: ...technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Intended audience This guide is for an experienced service technician HP assumes you are qualified in the servicing of compute...

Страница 3: ...y tray 26 System battery 26 Hard drive cage bezel assembly 27 Hard drive 28 Heatsink blank 30 Heatsink 31 Processor 33 System board 38 Server blade handle 45 Release button 45 Cabling 47 Hard drive cabling 47 Using the HP c Class Blade SUV Cable 47 Connecting locally to a server blade with video and USB devices 47 Diagnostic tools 50 Troubleshooting resources 50 HP Insight Diagnostics 50 HP Insigh...

Страница 4: ...s 4 System board components 55 System maintenance switch 55 HP c Class Blade SUV Cable 56 Specifications 57 Environmental specifications 57 Server blade specifications 57 Acronyms and abbreviations 58 Index 59 ...

Страница 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Страница 6: ...e vous facturer les coûts de remplacement Dans le cas d une pièce CSR HP supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepai...

Страница 7: ...l servizio per i soli componenti HP fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Se...

Страница 8: ...n muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le env...

Страница 9: ... HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rech...

Страница 10: ...o pelo cliente é obrigatório Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destin...

Страница 11: ...garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a HP fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Страница 12: ...Customer self repair 12 ...

Страница 13: ...Customer self repair 13 ...

Страница 14: ...Customer self repair 14 ...

Страница 15: ...Customer self repair 15 ...

Страница 16: ...part number Customer self repair on page 5 Mechanical components 1 Access panel 468918 001 Mandatory1 2 Hardware and plastics kit 468917 001 Mandatory1 a Heatsink blank b Air baffle c Enclosure connector cover d Battery tray e Server blade handle f Server blade handle screw g Server blade handle spring ...

Страница 17: ...tel Xeon processor L5240 dual core 1 6 MB L2 cache 1333 MHz FSB 459739 001 Optional2 g 3 33 GHz Intel Xeon processor X5260 dual core 6 MB L2 cache 1333 MHz FSB 459738 001 Optional2 h 2 00 GHz Intel Xeon processor E5405 quad core 2 6 MB L2 cache 1333 MHz FSB 457876 001 Optional2 i 2 33 GHz Intel Xeon processor E5410 quad core 2 6 MB L2 cache 1333 MHz FSB 460492 001 Optional2 j 2 33 GHz Intel Xeon p...

Страница 18: ...ry1 e 4 GB PC2 5300 432670 001 Mandatory1 f 4 GB PC2 5300 low power RoHS 487945 001 Mandatory1 g 8 GB PC2 5300 432671 001 Mandatory1 8 System board 468915 001 Optional2 Miscellaneous 9 System battery 234556 001 Mandatory1 10 Mezzanine card options a Emulex LPe1105 HP 4Gb FC HBA for HP c Class BladeSystem 405921 001 Mandatory1 b QLogic QMH2462 4Gb FC HBA for HP c Class BladeSystem 405920 001 Mandat...

Страница 19: ...dentifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2 Optional Opzionali Parti la cui riparazione da parte del cliente è facoltativa Si tratta comunque di componenti progettati per questo scopo ...

Страница 20: ...ra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee 1 Mandatory Obrigatória Pe...

Страница 21: ...tic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server ...

Страница 22: ...nclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of in...

Страница 23: ...S before the server blade enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server blade to shut down This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method in the event of a hung application IMPORTANT When the server blade is in standby mode auxiliary powe...

Страница 24: ...d then lift to remove the panel To replace the component 1 Place the access panel on top of the server blade 2 Slide the access panel forward until it clicks into place DIMMs To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Remove the DIMM To replace the component reverse the removal procedure ...

Страница 25: ...ffle To replace the component reverse the removal procedure Mezzanine card To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Remove the mezzanine card To replace the component reverse the removal procedure ...

Страница 26: ...e battery life is 5 to 10 years WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture...

Страница 27: ...ystem through RBSU To replace the component reverse the removal procedure Hard drive cage bezel assembly To remove the component WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server blade on page 23 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 2...

Страница 28: ...emove the hard drive cage bezel assembly To replace the component reverse the removal procedure Hard drive To remove the component 1 Back up all server data on the hard drive 2 Power down the server blade on page 23 3 Remove the server blade on page 23 4 Remove the access panel Access panel on page 24 ...

Страница 29: ... replacement procedures 29 5 Disconnect the power and data cable from the system board 6 Remove the hard drive cage bezel assembly Hard drive cage bezel assembly on page 27 7 Remove the four T 15 hard drive screws ...

Страница 30: ...eatsink blank WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server blade overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank To remove the component 1 Power down the server blade on page 23 ...

Страница 31: ...nk for future use To replace the component reverse the removal procedure Heatsink WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Remove the hard dri...

Страница 32: ... 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern ...

Страница 33: ...w these guidelines causes the system to crash during boot WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket Do not tilt or slide th...

Страница 34: ...ith the alignment holes in the heatsink IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up NOTE Do not discard the processor protective cover Always install the processor protective cover if the processor is removed from the socket To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page ...

Страница 35: ...sor has separated from the installation tool carefully re insert the processor in the tool 2 Align the processor installation tool with the socket and install the spare processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server blade hood label for specific instr...

Страница 36: ...Removal and replacement procedures 36 3 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool ...

Страница 37: ...an the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 6 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern ...

Страница 38: ...e component 1 Power down the server blade on page 23 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Remove all DIMMs DIMMs on page 24 5 Remove the air baffle Air baffle on page 24 6 Remove the mezzanine card Mezzanine card on page 25 7 Remove the battery tray Battery tray on page 26 8 Remove the hard drive cage bezel assembly Hard drive cage bezel assembly...

Страница 39: ...Removal and replacement procedures 39 10 Open the processor retaining latch and the processor socket retaining bracket 11 Using your fingers remove the processor from the failed system board ...

Страница 40: ... system board To replace the system board 1 Extend the serial label pull tab from the front of the server blade Be sure the serial label pull tab does not become trapped under the system board during installation 2 Locate the system board alignment keys ...

Страница 41: ...and replacement procedures 41 3 Align and install the spare system board 4 Prepare the processor socket on the spare system board a Open the processor retaining latch and the processor socket retaining bracket ...

Страница 42: ...d 6 Install the processor on the spare system board CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server blade hood label for specific instructions CAUTION Always install the processor parallel to the system board to avoid damage to the pins ...

Страница 43: ...rmal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern ...

Страница 44: ...ct ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial n...

Страница 45: ... cage bezel assembly Hard drive cage bezel assembly on page 27 5 Remove the server blade handle To replace the component reverse the removal procedure Release button To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Remove the hard drive cage bezel assembly Hard drive cage bezel assembly on page...

Страница 46: ...Removal and replacement procedures 46 6 Remove the release button To replace the component reverse the removal procedure ...

Страница 47: ...s the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 56 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD ...

Страница 48: ...t 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector 4 Connect a USB keyboard to the second USB connector Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 Video connector 6 USB keyboard Accessing a server blade with local media devices Use the following configuration when configuring ...

Страница 49: ... to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Страница 50: ...shoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administ...

Страница 51: ... each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM From within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 2 user interface From within HP Insight Diagnostics on page 50 For more informati...

Страница 52: ...the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration and diagnostic procedures For more information see Using the HP c Class Blade SUV Cable on page 47 For additional security external USB func...

Страница 53: ...Component identification 53 Component identification Front panel components Item Description 1 Serial label pull tab 2 HP c Class Blade SUV Cable connector 3 Release button 4 Server blade handle ...

Страница 54: ...mal Amber flashing Degraded condition Red flashing Critical condition 3 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity 4 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 Hard drive activity LED Green Activity Off No activity 6 Power On Standby button and system power LED Green On Amber Standby auxiliary power available...

Страница 55: ... II mezzanine cards only 10 Enclosure connector 11 System board thumbscrew 12 System maintenance switch 13 System battery 14 Processor socket 1 populated The symbols correspond to the symbols located on the interconnect bays For more information see the HP ProLiant BL260c Generation 5 Server Blade Installation Instructions that ship with the server blade System maintenance switch Position Function...

Страница 56: ...h CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur HP c Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personne...

Страница 57: ...altitude Operating 3050 m 10 000 ft Non operating 9144 m 30 000 ft Maximum altitude change rate 457 m min 1500 ft min All temperature ratings shown are for sea level An altitude derating of 1 C per 305 m 1 8 F per 1 000 ft to 3050 m 10 000 ft is applicable No direct sustained sunlight allowed This value may be limited by the type and number of options installed Server blade specifications Specific...

Страница 58: ...ations CSR Customer Self Repair HP SIM HP Systems Insight Manager iLO 2 Integrated Lights Out 2 IML Integrated Management Log NVRAM non volatile memory PSP ProLiant Support Pack RBSU ROM Based Setup Utility SUV serial USB video UID unit identification ...

Страница 59: ...ents 53 front panel LEDs 54 H hard drive cable 16 28 47 hard drive cable connector 28 55 hard drive cage 16 28 hard drive cage bezel assembly 16 27 28 hard drive LEDs 54 hard drive power connector 28 55 hard drives 16 28 hardware kit 16 health LEDs 54 heatsink 16 31 heatsink blank 16 30 HP c Class Blade SUV Cable 16 47 48 53 56 HP Insight Diagnostics 21 50 HP Insight Diagnosticts survey functional...

Страница 60: ...y information 21 serial connector 56 serial label pull tab 53 server blade handle 16 45 53 server blade specifications 57 specifications 57 specifications environmental 57 specifications server blade 57 static electricity 21 SUV connector 47 53 56 switch system maintenance 55 switches 55 switches configuring 55 symbols on equipment 22 system battery 16 26 system board 16 38 55 system board battery...

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