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If an Automatic DriveLock password is set, select the

Security

menu, scroll down to

Automatic DriveLock

, then select the desired hard drive and disable protection. Repeat

this procedure if more than one hard drive has an Automatic DriveLock password.

Select the

File

menu, then

Reset BIOS Security

to factory default. Click

yes

at the

warning message.

Select the

File

menu, then

Save Changes and Exit

Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint

sensor, one or two prompts will appear. One to clear the TPM and the other to Reset

Fingerprint Sensor; press

to accept or

to reject.

If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with

VProTM, reboot the PC and enter BIOS Setup by pressing

F10

when prompted. Select

System Configuration

, then

AMT Options

. Then select

Un-configure AMT on next

boot

. Select

Save

then

Yes

. Select the

File

menu, and then select

Save Changes and

Exit

. Reboot the system and confirm that you want to un-configure AMT.

If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-

activate it.

If the optional Absolute® Software Computrace® management and tracking service was

activated on the notebook PC, contact the provider to deactivate it.

Remove all power and system batteries for at least 24 hours.

Remove and retain the storage drive or clear the contents of the drive.

a. Hard Disk Drive (HDD)

Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application

that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing

F10

when prompted near the bottom of the display, or press

ESC

to display the start up menu,

then press

F10

. Select the

Security

menu and scroll down to the

Utilities

menu. Select

Disk Sanitizer

and select the desired drive. For a higher level of protection, select

Optimum

NOTE:

This process will take a long time, and the amount of time varies based on the hard

drive capacity.

b. Solid State Drive (SSD)

Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a

third party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup

by powering on the system and pressing

F10

when prompted near the bottom of the display.

Select the

Security

menu and scroll down to the

Utilities

menu. Select

Secure Erase

and

select the desired hard drive.

114

Chapter 12 Statement of Volatility

Содержание ProBook 430 G1

Страница 1: ...HP ProBook 430 G1 Notebook PC Maintenance and Service Guide ...

Страница 2: ... only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2013 Document Part Number 726502 001 Product notice This guide describes features tha...

Страница 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...s 12 Front 13 Left 14 Right 15 Bottom 16 Service tag and PCID label 17 Service tag 17 PCID label 18 3 Illustrated parts catalog 19 Computer major components 19 Display components 22 Cable Kit 23 Mass storage devices 24 Miscellaneous parts 25 Sequential part number listing 26 4 Removal and replacement procedures preliminary requirements 30 Tools required 30 Service considerations 30 Plastic parts 3...

Страница 8: ...ocedures for Authorized Service Provider parts 50 Component replacement procedures 50 Top cover 50 RTC battery 55 Fingerprint reader board 56 Audio board 58 Function board 59 Power button board 60 Speaker assembly 62 Display assembly 64 Power connector cable 70 System board 71 Heat sink 74 7 Computer Setup BIOS and Advanced System Diagnostics 76 Windows 7 Computer Setup BIOS and Advanced System Di...

Страница 9: ... the boot device order 86 Choosing MultiBoot preferences 86 Setting a new boot order in Computer Setup 87 Dynamically choosing a boot device using the f9 prompt 87 Setting a MultiBoot Express prompt 87 Entering MultiBoot Express preferences 88 Using System Diagnostics 88 SLED Computer Setup BIOS and Advanced System Diagnostics 90 Starting Computer Setup 90 Using Computer Setup 90 Navigating and se...

Страница 10: ...tools 105 Using Windows 8 operating system media purchased separately 106 Using Windows Refresh for quick and easy recovery 106 Remove everything and reinstall Windows 107 Using HP Software Setup 108 11 Backup and Recovery in SLED 109 Creating backups 109 Backing up your information 109 Performing a system recovery 110 USB Recovery option select models only 111 Remove everything and reinstall SLED...

Страница 11: ...4010U 1 70 GHz 3 MB L3 cache Intel HD Graphics 4400 Chipset Intel Shark Bay ULT Graphics Intel HD Graphics UMA Branding is processor specific Panel 33 8 cm 13 3 inch HD anti glare LED 1366x768 flat 3 6 mm SVA 200 nits includes camera with or without WWAN Memory Two customer accessible upgradeable memory module slots supporting up to 16 GB of RAM Supports dual channel memory PC3 12800 1600 MHz DDR3...

Страница 12: ...th AC and battery mode Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports no WLAN No BT option Supports the following WLAN formats Realtek RTL8188EE 802 11bgn Wi Fi Adapter Mediatek MT7630E 802 11bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 Broadcom BCM943228HMB 80...

Страница 13: ...esolution at 75 GHz hot plug unplug with auto detect HDMI Multi pin AC port Keyboard pointing devices Full sized chiclet keyboard Touchpad includes supports 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized cable plug support 3 wire plug with ground pin 65 W for India and the People s Republic of China...

Страница 14: ...2010 Professional Restore Media DRDVD SRDVD DRDVD Windows 7 DRDVD Windows 8 SRDVD SuSE Linux Enterprise SLED Service Pack 2 64 bit OSDVD Windows 7 Home Basic 64 Windows 7 Home Premium 64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 8 Professional 64 Web only support Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Certified Microsoft WHQL SuSE Linux Enterp...

Страница 15: ...Category Description WLAN module WWAN module SIM Keyboard 5 ...

Страница 16: ...d receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 6 Chapter 2 External component identification ...

Страница 17: ...power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user gui...

Страница 18: ...ay switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Sa...

Страница 19: ...rns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 20: ...Windows 8 or in Hibernation SLED 2 Caps lock light On Caps lock is on 3 Microphone mute light Amber Microphone is off 4 Num lock light On Num lock is on 5 Wireless light select models only White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Mute light Amber Computer sound is off White Computer so...

Страница 21: ...bernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information in Windows 8 If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8...

Страница 22: ...n Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key the esc key or the b key 3 Windo ws only Windows button Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will ret...

Страница 23: ... shortcut menu for items beneath the cursor 7 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad Front Component Description 1 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Media...

Страница 24: ...starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 5 USB 3 0 ports 2 Connect optional USB...

Страница 25: ...n optional computer headset microphone stereo array microphone or monaural microphone 3 USB 2 0 powered port Connect optional USB 2 0 devices and provide enhanced USB power performance 4 RJ 45 network jack RJ 45 network lights 2 Connects a network cable Green right The network is connected Amber left The network is showing activity 5 AC adapter Battery light White The computer is connected to exte...

Страница 26: ...e slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To acce...

Страница 27: ... the warranty period for the computer Model name 2 This is the product name affixed to the front of the computer Serial number s n 3 This is an alphanumeric identifier that is unique to each product Part number Product number p n 4 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are ...

Страница 28: ...o properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer 18 Chapter 2 External component identification ...

Страница 29: ...3 Illustrated parts catalog Computer major components Computer major components 19 ...

Страница 30: ... Power button board includes cable 727760 001 6 RTC battery 684248 001 7 Fingerprint reader assembly includes bracket grommet and screw 727764 001 8 Function board 727768 001 9 Audio board 727759 001 10 System board includes replacement thermal material For use in models with Intel Core i7 4500U processors Non Windows 8 models 727772 001 Windows 8 Standard models 727772 501 Windows 8 Professional ...

Страница 31: ...739 001 15 WWAN modules HP lt4112 LTE HSPA Gobi 4G Module 704031 001 HP hs3110 HSPA Mobile Broadband Module 723895 001 16 WLAN module Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Mediatek MT7630E 802 11bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi BT 4 0 C...

Страница 32: ...rt number 1 Display bezel 731994 001 2 Webcam module 721543 001 3 Display Hinge Kit includes left and right hinges 731996 001 4 Display rear cover includes WLAN and WWAN antennas and transceivers 731995 001 22 Chapter 3 Illustrated parts catalog ...

Страница 33: ...Cable Kit Item Description Spare part number Cable Kit 727757 001 1 Display LVDS cable 2 Audio board cable 3 RJ 45 network cable 4 Power connector cable DC in Cable Kit 23 ...

Страница 34: ... 500 GB 5400 rpm 683802 001 500 GB 7200 rpm 703267 001 128 GB solid state drive 737584 001 120 GB solid state drive M 2 731998 001 2 Hard Drive Hardware Kit includes hard drive bracket and screws bracket illustrated 727763 001 24 Chapter 3 Illustrated parts catalog ...

Страница 35: ...c of China 693710 001 45 W AC adapter 696694 001 Power cords For use in Argentina 490371 D01 For use in Australia 490371 011 For use in the People s Republic of China 490371 AA1 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in South Africa...

Страница 36: ...1 A Power cord for use in Thailand 490371 291 A Power for cord use in Japan 490371 AA1 A Power for cord use in the People s Republic of China 490371 AB1 A Power for cord use in Taiwan 490371 AD1 A Power for cord use in South Korea 490371 AR1 A Power for cord use in South Africa 490371 BB1 A Power cord for use in Israel 490371 D01 A Power cord for use in Argentina 490371 D61 A Power cord for use in...

Страница 37: ...le Broadband Module 727753 001 C Top cover for use in models with a fingerprint reader includes touchpad 727754 001 C Top cover for use in models without a fingerprint reader includes touchpad 727755 001 N Base enclosure includes power connector bracket and latch 727756 001 A Service door 727757 001 N Cable Kit 727758 001 N Display panel 33 8 cm 13 3 inch anti glare for use in models without WWAN ...

Страница 38: ...se in Japan 727765 A41 B Keyboard for use in Belgium 727765 AB1 B Keyboard for use in Taiwan 727765 AD1 B Keyboard for use in South Korea 727765 B31 B Keyboard for use in the Netherlands and Europe 727765 B71 B Keyboard for use in Sweden and Finland 727765 BA1 B Keyboard for use in Slovakia 727765 BB1 B Keyboard for use in Israel 727765 BG1 B Keyboard for use in Switzerland 727765 DB1 B Keyboard f...

Страница 39: ...nt thermal material 727771 501 N System board for use in models with Windows 8 Standard and an Intel Core i5 4250U processor includes replacement thermal material 727771 601 N System board for use in models with Windows 8 Professional and an Intel Core i5 4250U processor includes replacement thermal material 727772 001 N System board for use in models without Windows 8 and an Intel Core i7 4500U p...

Страница 40: ...tions that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points ...

Страница 41: ...ving or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or dis...

Страница 42: ...ts in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table ...

Страница 43: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Страница 44: ...rator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Страница 45: ...abel on page 17 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 16 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Description Spare part number 4 cell 44 WHr 3 0 Ah Li ion battery 708459 001 Bef...

Страница 46: ... Slide the battery release latches 1 at the same time to release the battery 3 Remove the battery 2 from the computer Install the battery by inserting it into the battery bay until you hear a click 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 47: ...stem 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the 2 Phillips PM2 5 6 0 screws that secure the keyb...

Страница 48: ...n pull the keyboard up to remove it from the palm rest NOTE Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest The keyboard is connected to the system board via a ribbon cable and a zero insertion force ZIF connector 7 Release the ZIF connector 1 by lifting the latch 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 49: ...rd cable by pulling the ribbon cable 2 out of the ZIF connector and then lift the keyboard 3 up and out of the computer 9 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 39 ...

Страница 50: ...e steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery se...

Страница 51: ... screws 3 Lift the top edge of the hard drive retaining plate 1 up and then pull the retaining plate 2 up at an angle to remove it from the computer 4 Pull the hard drive tab 1 toward the edge of the computer to disconnect the hard drive Component replacement procedures 41 ...

Страница 52: ...emove the hard drive cover from the hard drive remove the 4 Phillips PM2 5 4 0 screws 1 that secure the cover to the hard drive and the lift the hard drive from the cover 2 Reverse this procedure to reassemble and install the hard drive 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 53: ...nected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 Remove the service door 1 Position the computer upside down on a flat surface 2 Loosen the two service door screws 1 3 Slide the service door towards the front of the computer 2 and lif...

Страница 54: ... is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service door see Service door on page...

Страница 55: ...d then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service door see Service door on page 43 Remove the memory module 1 Position the computer upside down with the battery bay toward you 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the...

Страница 56: ...e computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service door see Service door on page 43 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE Th...

Страница 57: ...vent incorrect insertion Figure 5 1 Removing the WWAN module NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 47 ...

Страница 58: ...rating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service door see Service door on page 43 Remove the WLAN module 1 Position the computer upside down 2 Disconnect the WLAN...

Страница 59: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 49 ...

Страница 60: ... 47 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover NOTE All top cover spare part kits include a touchpad Description Spare part number Top cover for use in models with a fingerprint reader includes touchpad 727753 001 Top cover for use in models without...

Страница 61: ...43 b Keyboard see Keyboard on page 37 c Hard drive see Hard drive on page 40 Remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the following screw covers from atop the screws on the bottom of the computer 1 2 rear rubber screw covers 2 2 middle rubber screw covers 3 2 front rubber screw covers NOTE Rubber screw covers are available in the Rubber Plastics K...

Страница 62: ...hat secure the top cover to the computer 4 Disconnect the audio board cable from the system board 5 Position the computer upright with the front toward you 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ...x T8M2 5 5 0 screws that secure the top cover to the computer 7 Disconnect the following cables from the system board 1 Power button cable 2 Touchpad board cable 3 Function board cable Component replacement procedures 53 ...

Страница 64: ... the computer Reverse this procedure to install the top cover Use the following illustration to determine proper routing of top cover cables 1 Function board cable 2 Fingerprint reader board cable 3 Touchpad board cable 4 Power button board cable 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 65: ...uter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the RTC battery 1 Position the computer upright with the front toward you 2 Use a screwd...

Страница 66: ...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the fingerprint reader board 1 Position the top cover upside down 2 Disconnect the fingerprin...

Страница 67: ...5 Remove the reader board and cable assembly from the top cover 5 Reverse this procedure to install the fingerprint reader board Component replacement procedures 57 ...

Страница 68: ...adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the audio board 1 Position the top cover upside down 2 Disconnect the fingerprint reader board cable 1 from the audio board 3 Remove the two Phillips PM2 0 3 0 screws 2 that ...

Страница 69: ... unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the function board assembly 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 0 3 0 sc...

Страница 70: ...rom the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the power button board assembly 1 Position the top cover upside down 2 Disco...

Страница 71: ...the side of board up at an angle 3 slide the board out from under the tab and remove the board from the top cover 4 Reverse this procedure to install the power button board Component replacement procedures 61 ...

Страница 72: ...t and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 d System board see System board on page 71 Remove the speaker assembly 1 Position the computer upright with the front toward you 2 Remove the 2 Phillips...

Страница 73: ...nd then pull the speakers toward the right 4 to remove the speaker tab out from under the holder in the enclosure to remove the speakers from the computer Reverse this procedure to install the speaker assembly Component replacement procedures 63 ...

Страница 74: ...2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b WLAN module see WLAN Bluetooth combo card on page 48 c WWAN module se...

Страница 75: ...e 5 Disconnect the display cable 1 from the system board and remove the cable from the routing path in the base enclosure 2 6 Remove the WLAN and WWAN antennas 3 from the routing path on the top of the base enclosure 4 and pull the antenna cables through the hole that routes to the bottom of the computer 7 Remove the 2 Phillips PM2 0 4 0 screws 1 that secure the power connector bracket to the comp...

Страница 76: ...reless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s WLAN and WWAN performance 11 To replace the display bezel remove the 2 screw covers 1 and the 2 Phillips PM2 5 4 0 screws 2 from the bottom corners of the display bezel 12 Release the hooks 3 that secure the bezel to the display enclosure 66 Chapter 6 Removal an...

Страница 77: ...1994 001 Screw covers are available in the Rubber Plastics Kit spare part number 727762 001 15 If it is necessary to replace the webcam module from the display enclosure remove the tape from atop the module 1 disconnect the cable from the module 2 and then gently pull the module away from the double sided tape on the display enclosure 3 The webcam module is available using spare part number 721543...

Страница 78: ...ve the display panel webcam cable disconnect the cable by lifting the tape 1 that covers the connector lifting the cable lock 2 and then disconnecting the cable from the panel 3 18 Remove the display webcam cable from the back of the display panel The display webcam cable is available in the Cable Kit spare part number 727757 001 68 Chapter 6 Removal and replacement procedures for Authorized Servi...

Страница 79: ...play enclosure and then lift the hinges from the enclosure 2 Display hinges are available using spare part number 731996 001 The display rear cover kit spare part number 731995 001 includes WLAN and WWAN antennas and transceivers Reverse this procedure to reassemble and install the display assembly Component replacement procedures 69 ...

Страница 80: ...ower cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 d Display see Display assembly on page 64 Remove the power cable 1 Position the computer upright and open with the front towa...

Страница 81: ...board for use in models with Intel Core i3 4010u processors Non Windows 8 models 727769 001 Windows 8 Standard models 727769 501 Windows 8 Professional models 727769 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all ...

Страница 82: ...N module see WLAN Bluetooth combo card on page 48 WWAN module see WWAN module on page 46 Remove the system board 1 Position the computer upright with the front toward you 2 Disconnect the display cable 1 and the power cable 2 from the system board 3 Remove the 2 Phillips PM2 0 4 0 screws 1 that secure the system board to the base enclosure 72 Chapter 6 Removal and replacement procedures for Author...

Страница 83: ... to remove it 3 5 If you need to remove the security bracket from the computer remove the Phillips PM2 0 3 0 screw 1 that secures the brakcet to the base enclosure and then lift the bracket straight up and off the computer 2 Reverse this procedure to install the system board Component replacement procedures 73 ...

Страница 84: ...t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Hard drive see Hard drive on page 40 c Keyboard see Keyboard on page 37 d Top cover see Top cover on page 50 e System board see System board on page 71 Remove the heat sink 1 Po...

Страница 85: ...7 6 cm 3 in clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and softw...

Страница 86: ...e computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the compute...

Страница 87: ... methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on s...

Страница 88: ...nd troubleshooting the file BIOS management using system diagnostics 1 Download the SoftPaq from the HP website NOTE Verify that the UEFI system diagnostics is installed on your computer or USB flash drive 2 Click Run and then click Cancel at the Update USB bootable dialog box 3 Navigate to the folder located in c swsetup that corresponds to your SoftPaq number 4 Locate the bin file in the ROMpaq ...

Страница 89: ... then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 7 Press f10 to enter Computer Setup 8 Click Update System BIOS and then click Accept to update the BIOS Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the sy...

Страница 90: ... to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especiall...

Страница 91: ...g diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect System Tune Up This group of additional tests checks your computer to make sure that the main components are f...

Страница 92: ...ou can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instruct...

Страница 93: ...rtup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad poin...

Страница 94: ...r Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click...

Страница 95: ... the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the St...

Страница 96: ... contain bootable media or files that the computer needs to start and operate properly NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at...

Страница 97: ...eys to select File Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 P...

Страница 98: ...g properly The following diagnostic tests may be available in System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN m...

Страница 99: ...urn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc Windows 8 Computer Setup BIOS and Advanced System...

Страница 100: ...sage is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key...

Страница 101: ...ter Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit cli...

Страница 102: ...ION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installati...

Страница 103: ...lyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that ...

Страница 104: ... or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft...

Страница 105: ...isplay specifications Metric U S Active diagonal size 33 8 cm 13 3 in Resolution 1366x768 HD Active area 293 38x165 02 PPI 118 Surface treatment Anti glare Contrast ratio 300 1 typical Anti glare Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color ...

Страница 106: ...Average 13 ms 13 ms Maximum 27 ms 24 ms Logical blocks 625 142 448 1 048 576 000 Disc rotational speed 5400 rpm 5400 rpm or 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical supp...

Страница 107: ...s installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 From the Start screen type control and then select Control Panel 2 Select System and Security and then in the System area click Device Man...

Страница 108: ...an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support In case of syst...

Страница 109: ...le 1 Select Start All Programs Security and Protection HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system re...

Страница 110: ... only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11...

Страница 111: ...tup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently remove...

Страница 112: ...reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system...

Страница 113: ...tings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your sys...

Страница 114: ...use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously c...

Страница 115: ...ow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created a...

Страница 116: ...tical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your comput...

Страница 117: ...o return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while th...

Страница 118: ...screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 108 Chapter 10 Backup and recovery in Windows 8 ...

Страница 119: ...formation You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files usin...

Страница 120: ... or an external DVD RW optical drive CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be ...

Страница 121: ... larger Creating a USB Recovery Disk On Key 1 Connect the USB Disk On Key to a USB port on the computer 2 Select Computer More applications Tools Create Recovery USB 3 Enter the root password when prompted 4 Select USB Disk On Key from the list 5 Click OK 6 A question dialog will remind you that the data on the USB key will be destroyed To continue click OK Otherwise click Cancel and back up the c...

Страница 122: ... you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system IMPORTANT This...

Страница 123: ...Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recomm...

Страница 124: ...Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Departmen...

Страница 125: ...customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per memor...

Страница 126: ...an be applied using this utility Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware Programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade 802 11 WLAN E...

Страница 127: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Страница 128: ...wing requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal volt...

Страница 129: ...ark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and...

Страница 130: ... 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and indi...

Страница 131: ...the mercury CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of me...

Страница 132: ...ter model to another Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 122 Chapter 14 Recycling...

Страница 133: ...embly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 123 ...

Страница 134: ...lay panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Position the display panel right side up 124 Chapter 14 Recycling ...

Страница 135: ...16 Position the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel Display 125 ...

Страница 136: ...CD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 126 Chapter 14 Recycling ...

Страница 137: ...ft side 14 right side 15 top 9 computer reset 107 112 Computer Setup navigating and selecting 77 83 90 restoring factory settings 77 84 91 SUSE Linux 90 Windows 7 76 Windows 8 83 computer setup navigating and selecting 90 restoring factory settings 91 computer specifications 94 connector power 15 connectors service considerations 31 D diskette drive precautions 31 display assembly removal 64 spare...

Страница 138: ...S display cable illustrated 23 M mass storage devices spare part numbers 24 Media Card Reader identifying 13 memory module identifying 16 product description 1 removal 45 spare part numbers 21 45 microphone audio in jack product description 2 microphone audio in jack identifying 15 microphone mute light identifying 10 model name 1 mouse basic carrying 25 26 mute light 10 N network jack identifying...

Страница 139: ...rt number 21 27 62 speakers identifying 11 specifications computer 94 display 95 hard drive 96 static shielding materials 34 SUSE Linux Computer Setup 90 system board removal 71 spare part numbers 20 29 71 System Diagnostics 88 system repair disc 98 system restore points 98 T thermal material replacement 75 tools required 30 top cover removal 50 spare part number 20 27 50 TouchPad buttons 9 TouchP...

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