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Solving Software Problems

Most software problems occur as a result of the following:

●

The application was not installed or configured correctly.

●

There is insufficient memory available to run the application.

●

There is a conflict between applications.

●

Be sure that all the needed device drivers have been installed.

●

If you have installed an operating system other than the factory-installed operating system, check

to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Table K-18

Solving Software Problems

Computer will not continue and no HP logo screen has appeared.

Cause

Solution

POST error has occurred.

Observe the beeps and LED lights on the front of the
computer. See Appendix A,

POST Error Messages

on page 109

to determine possible causes.

See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.

Computer will not continue after HP logo screen has appeared.

Cause

Solution

System files may be damaged.

Press the

F11

key at startup to boot into the recovery partition

and run a factory restore.

CAUTION:

Restoring the system will erase all data on the

hard drive. Be sure to back up all data files before running the
restore process.

“Illegal Operation has Occurred” error message is displayed.

Cause

Solution

Software being used is not Microsoft-certified for your version
of Windows.

Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).

Configuration files are corrupt.

If possible, save all data, close all programs, and restart the
computer.

198

Appendix K Troubleshooting Hardware

Содержание Pavilion t100 - Desktop PC

Страница 1: ...Maintenance Service Guide HP MultiSeat ms6000 Desktop HP MultiSeat t100 and t150 Thin Client ...

Страница 2: ...ng herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance Serv...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ...omponents 8 Serial Number Location 8 2 MultiPoint Overview 9 Getting Started 10 Overview of MultiPoint Manager 10 MultiPoint Server management and maintenance 10 Daily use of your MultiPoint Server system 11 3 Computer Setup F10 Utility 12 Computer Setup F10 Utilities 12 Using Computer Setup F10 Utilities 13 Computer Setup File 15 Computer Setup Storage 17 Computer Setup Security 21 Computer Setup...

Страница 6: ...Cleaning Safety Precautions 38 Cleaning the Computer Case 38 Cleaning the Keyboard 38 Cleaning the Monitor 39 Cleaning the Mouse 39 Service Considerations 39 Power Supply Fan 39 Tools and Software Requirements 39 Screws 40 Cables and Connectors 40 Hard Drives 40 Lithium Coin Cell Battery 41 6 Removal and Replacement Procedures 42 Preparation for Disassembly 42 Access Panel 43 Front Bezel 44 Bezel ...

Страница 7: ...r 85 Power Supply 86 System Board 87 Battery 88 Type 1 Battery Holder 89 Type 2 Battery Holder 90 Type 3 Battery Holder 90 External Security Devices 92 Installing a Security Lock 92 Cable Lock 92 Padlock 93 HP Business PC Security Lock 93 Front Bezel Security 95 Using the HP MultiSeat ms6000 Desktop in a Tower Orientation 97 Appendix A Connector Pin Assignments 98 Keyboard 98 Mouse 98 Ethernet RJ ...

Страница 8: ...nitors 129 Working with video projectors 129 Set Up a Station 131 Setting Up Station Hardware 131 Appendix F Managing the MultiPoint Server System 134 Switch Between Modes 135 Shut Down or Restart the Computer 137 Add Client Access Licenses 138 Appendix G Managing Content 139 Keep Content Private 140 Save and Share Content Using USB Storage Devices 141 Share Content with Other MultiPoint Server Us...

Страница 9: ...Hints 163 Solving General Problems 165 Solving Power Problems 169 Solving Hard Drive Problems 170 Solving Media Card Reader Problems 173 Solving Display Problems 175 Solving Audio Problems 180 Solving Printer Problems 182 Solving Keyboard and Mouse Problems 183 Solving Hardware Installation Problems 185 Solving Network Problems 187 Solving Memory Problems 190 Solving Processor Problems 192 Solving...

Страница 10: ...x ...

Страница 11: ... the hardware and software installed in the computer run the diagnostic utility included on some computer models only Instructions for using the utility are provided in the Troubleshooting Guide NOTE The HP Multiseat ms6000 can also be used in a tower orientation For more information see Using the HP MultiSeat ms6000 Desktop in a Tower Orientation on page 97 in this guide Figure 1 1 HP MultiSeat m...

Страница 12: ...eadphone Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to the Troubleshooting Guide to ...

Страница 13: ...s on the HP MultiSeat ms6000 Desktop a USB mouse and keyboard must be used instead NOTE Arrangement and number of connectors may vary by model An optional second serial port and an optional parallel port are available from HP The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is installed into the PCI or PCI Express x1 slot ...

Страница 14: ...has a unique serial number and product ID number in the location shown below Keep these numbers available for use when contacting customer service for assistance Figure 1 4 Serial Number and Product ID Location 4 Chapter 1 Product Features ...

Страница 15: ...ED 3 Line in microphone connector 2 Line out headphone audio connector 4 PS 2 connectors 2 Rear Panel Components For more information http www hp com and search for your specific HP MultiSeat t100 Thin Client model to find the model specific QuickSpecs Figure 1 6 Rear panel components 1 Cable lock slot 3 USB PC power connector to host PC USB Type A B cable included 2 VGA connector 4 Security clip ...

Страница 16: ...al number location Every HP MultiSeat t100 Thin Client includes a unique serial number located as shown in the following illustration Have this number available when contacting HP customer service for assistance 6 Chapter 1 Product Features ...

Страница 17: ... connector 5 USB 2 0 connectors 2 NOTE If the optional DC adapter is not connected the HP MultiSeat Thin Client t150 supports only one 100 mA USB device low power such as a flash drive If the optional DC adapter is connected to a working power outlet or to the monitor the t150 supports two 500 mA high power USB devices The HP LE1851w 18 inch Widescreen LCD Monitor is the only HP monitor that can s...

Страница 18: ...k slot 4 USB PC power connector to host PC USB Type A B cable included 2 DC power connector 5 Security clip slot 3 VGA connector Serial Number Location Figure 1 10 Serial number location Every HP MultiSeat Thin Client t150 includes a unique serial number located as shown in the following illustration Have this number available when contacting HP customer service for assistance 8 Chapter 1 Product ...

Страница 19: ...le layout of a MultiPoint Server system that contains four stations Such a setup enables multiple users to use the computer simultaneously and to perform independent work or a group activity MultiPoint Server allows multiple stations to be connected to one computer Multiple users can then share one computer simultaneously Each station consists of a station hub monitor keyboard and mouse MultiPoint...

Страница 20: ...pic The tabs are System tab Switch modes to perform administrative tasks restart or shut down the computer check the status of the system and get help or support For more information see the Manage Your MultiPoint Server System topic Desktops tab View users desktop status and end or disconnect user sessions For more information see the Manage Desktops topic Hardware tab View hardware status For mo...

Страница 21: ...ate folder that can be viewed only by that user Users can also save documents to a public folder that is accessible to all users on the MultiPoint Server system It is important for MultiPoint Server users to know that administrative users have access to all files and documents on the system even if they are stored privately in a user s personal folder Information about a user s MultiPoint Server s...

Страница 22: ...sages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarte...

Страница 23: ...ccess the utility 3 Select your language from the list and press Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply...

Страница 24: ...Computer Setup F10 Utility continued Heading Table Power Table 3 5 Computer Setup Power on page 25 Advanced Table 3 6 Computer Setup Advanced for advanced users on page 26 14 Chapter 3 Computer Setup F10 Utility ...

Страница 25: ...o set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a...

Страница 26: ...ion Description Ignore Changes and Exit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup 16 Chapter 3 Computer Setup F10 Utility ...

Страница 27: ...Computer Setup Storage NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Computer Setup F10 Utilities 17 ...

Страница 28: ...y be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be ina...

Страница 29: ...wo supported options IDE and AHCI IDE This is the most backwards compatible setting of these options Operating systems usually do not require additional driver support in IDE mode AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The AHCI device driver must be installed prior to attempting to boot fr...

Страница 30: ...d for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time f...

Страница 31: ... Disable Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Enable disable Stringent Password appears if a power on password is set which when enabled bypasses the onboard password jumper to disable the power on password See the Desktop Management Guide for more information Device Security Allows you to set Dev...

Страница 32: ...le English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequen...

Страница 33: ...edded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing t...

Страница 34: ...ture allows the administrator the flexibility to protect changes to essential setup options while allowing the user to view system settings and configure nonessential options The administrator specifies access rights to individual setup options on a case by case basis via the Setup Security Level menu By default all setup options are assigned Setup Password indicating the user must enter the corre...

Страница 35: ...urning control to the operating system ACPI S3 PS2 Mouse Wakeup Enables or disables waking from S3 due to PS2 mouse activity USB Wake on Device Insertion some models Allows system to wake from Standby on USB device insertion Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink ...

Страница 36: ...3 6 Computer Setup Advanced for advanced users Option Description Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots 26 Chapter 3 Computer Setup F10 Utility ...

Страница 37: ...re will cause an additional prompt F11 Recovery to be displayed during POST on systems with a recovery partition on the boot hard drive Pressing F11 causes the system to boot to the recovery partition The F11 Recovery prompt can be hidden with the F11 prompt hidden displayed option see above Option ROM prompt enable disable Enabling this feature will cause the system to display a message before lo...

Страница 38: ...els allows you to enable or disable PCI SERR Generation PCI VGA palette snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Device Options Allows you to set Printer mode Bi Directional EPP ECP Output Only Num Lock state at power on off on S5 Wake on LAN enable disable To disable Wake on LAN during the off state...

Страница 39: ...se the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards Management Operations Allows you to set MEBx Setup Prompt enable disable Enabling this feature displays the CTRL P prompt during POST Disabling this feature prevents the prompt from being displayed However pressing Ctrl P still accesses the utility used...

Страница 40: ...puter configuration settings to a a USB flash media device or a diskette like device a storage device set to emulate a diskette drive and save the device for possible future use To restore the configuration insert a USB flash media device or other storage media emulating a diskette with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility...

Страница 41: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue SATA 2 4 Secondary channel device 0 White SATA 1 2 Secondary channel device 1 Or...

Страница 42: ... has 3 grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes Pin Usage Notes...

Страница 43: ...iction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert ATA SMART Drives 33 ...

Страница 44: ...rmation A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it ha...

Страница 45: ...a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all el...

Страница 46: ...ons Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and inp...

Страница 47: ...y blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the compute...

Страница 48: ...er Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleanin...

Страница 49: ... liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 38 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly T...

Страница 50: ...ble In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives CAUTION Handle hard drives as delicate...

Страница 51: ...tructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not b...

Страница 52: ... computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnecte...

Страница 53: ...sassembly Preparation for Disassembly on page 42 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 6 1 Removing the Access Panel To install the access panel reverse the removal procedure Access Panel 43 ...

Страница 54: ...e 42 2 Remove the access panel Access Panel on page 43 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 2 Removing the Front Bezel To install the front bezel reverse the removal procedure 44 Chapter 6 Removal and Replacement Procedures ...

Страница 55: ...emove a bezel blank 1 Remove the access panel Access Panel on page 43 2 Remove the front bezel Front Bezel on page 44 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 6 3 Removing a Bezel Blank Bezel Blanks 45 ...

Страница 56: ...3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant NOTE 1333 MHz DIMMS will only run at a speed of 1066 MHz 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition...

Страница 57: ...al channel mode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary betw...

Страница 58: ...ng or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board If you see an LED light on the system board voltage is still present The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from ha...

Страница 59: ...n DIMM4 For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Sockets on page 47 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 5 and 6 to install an...

Страница 60: ... x16 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 42 2 Remove the access panel Access Panel on page 43 3 Locate the correct vacant expansion socket on the system board ...

Страница 61: ...ion Slot Retainer 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 6 9 Removing an Expansion Slot Cover Expansion Cards 51 ...

Страница 62: ...nsion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card Figure 6 10 Removing a Standard PCI Expansion Card 52 Chapter 6 Removal and Replacement Procedures ...

Страница 63: ...the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 6 11 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or exp...

Страница 64: ...d NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card Figure 6 13 Closing the Expansion Slot Retainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the c...

Страница 65: ...n folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply o...

Страница 66: ...2 White Power supply 6 pin PWRCPU P3 White Power supply 4 pin PS STAT White Power supply 6 pin SATA PWR1 P160 Black Optical drive power connector 4 pin SATA PWR2 P161 Black Hard drive power connector 4 pin CHFAN P9 Maroon Chassis fan PB LED P5 Black Front power button LED CHFAN2 P11 Maroon 2nd chassis fan FRNT_USB1 P24 Yellow Front I O USB FRNT_USB2 P25 Green Front I O USB FRONT AUD P23 Blue Front...

Страница 67: ...continued Connector Name Connector Color Description SATA2 P62 Light blue 2nd HDD if ODD present SATA3 P63 Orange eSATA port or extra ODD HDD connector PAR P126 Black Parallel port MEDIA P150 Black Media reader Cable Management 57 ...

Страница 68: ...TA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard drive All othe...

Страница 69: ...e that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protecti...

Страница 70: ...inch external drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to the Computer Setup F10 Utility Guide for more information 60 Chapter 6 Removal and Replacement Procedures ...

Страница 71: ...rd Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA2 SATA2 light blue 4 SATA3 SATA3 orange 5 Media Card Reader MEDIA black NOTE The orange SATA3 connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter Select Storage Storage Options eSATA Port to reconfigure the SATA3 connector Refer to the Computer Setup F10 Utility Guide for more i...

Страница 72: ...on for Disassembly on page 42 2 Remove the access panel Access Panel on page 43 3 Remove the front bezel Bezel Blanks on page 45 4 Rotate the drive cage to its upright position Figure 6 18 Rotating the Drive Cage Up 5 If removing an optical drive disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 6 19 Disconnecting the Power and Data Cables 62 Chapter 6 Removal...

Страница 73: ...tainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 6 21 Removing the 5 25 inch Drive NOTE To replace the drive reverse the removal procedure When replacing a drive transfer the four guide screws from the old drive to the new one Installing an Optical Drive into the 5 25 inch Drive Bay To install an optional 5 25 inch optical drive 1 Prepare the com...

Страница 74: ... Removing Drives on page 58 for an illustration of the extra M3 metric guide screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Figure 6 22 Installing Guide Screws in the Optical Drive 5 Position the guide screws on th...

Страница 75: ...ep the data cable from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 9 Connect the power cable 1 and data cable 2 to the rear of the optical drive Figure 6 25 Connecting t...

Страница 76: ... be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the external 5 25 inch drive before removing the external 3 5 inch drive 1 Follow the procedure in Removing an External 5 25 inch Drive on page 62 to remove the 5 25 inch drive and access the 3 5 inch drive CAUTION Ensure that the computer is turned off ...

Страница 77: ...USB and 1394 cables from the system board as indicated in the following illustrations NOTE On some models the media card reader does not include a 1394 port or cable Figure 6 27 Disconnecting the Media Card Reader USB Cable Figure 6 28 Disconnecting the Media Card Reader 1394 Cable Installing and Removing Drives 67 ...

Страница 78: ... extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to Installing and Remo...

Страница 79: ... and connect the other end of the data cable to the next available unpopulated SATA connector on the system board by following the numbered sequence of the connectors b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card NOT...

Страница 80: ...can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 42 2 Remove the access panel Access Panel on page 43 3 Rotate the drive cage for external drives to its upright position Figure 6 31 Rotating the Drive Cage Up 70 Chapter 6 ...

Страница 81: ...drive is located beneath the power supply Figure 6 32 Raising the Power Supply 5 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 6 33 Disconnecting the Hard Drive Power Cable and Data Cable Installing and Removing Drives 71 ...

Страница 82: ...it stops then lift the drive up and out of the bay 2 Figure 6 34 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 6 35 Installing Hard Drive Guide Screws 72 Chapter 6 Removal and Replacement Procedures ...

Страница 83: ...uide on the bottom of the chassis frame behind the hard drive If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems If you are adding a second hard drive connect the other end of the data cable to the next available unpopulated SATA connector on the system board in the fo...

Страница 84: ...emove and replace a drive in the carrier NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure 6 37 Removing...

Страница 85: ...o the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 6 38 Removing the Thermal Sensor 4 Remove the four screws from the bottom of the hard drive carrier Figure 6 39 Removing the Security Screws Installing and Removing Drives 75 ...

Страница 86: ... Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 6 41 Replacing the Hard Drive 76 Chapter 6 Removal and Replacement Procedures ...

Страница 87: ...ure 6 42 Replacing the Security Screws 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure 6 43 Replacing the Thermal Sensor Installing and Removing Drives 77 ...

Страница 88: ...ecure the cover in place 2 Figure 6 44 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 78 Chapter 6 Removal and Replacement Procedures ...

Страница 89: ... page 42 2 Remove the access panel Access Panel on page 43 3 Remove the cable from the arm that extends from the side of the baffle 1 4 Lift the baffle straight up out of the chassis 2 Figure 6 45 Removing the baffle To install the baffle reverse the removal procedure Baffle 79 ...

Страница 90: ...e Baffle on page 79 5 Disconnect the fan cable from the system board CH FAN1 P9 6 On the front of the computer press the left and bottom tabs to disengage the fan assembly from the chassis Figure 6 46 Removing the chassis fan 7 Lift the assembly out of the chassis To install the chassis fan reverse the removal procedure Be sure to orient the air flow into the unit 80 Chapter 6 Removal and Replacem...

Страница 91: ...ezel on page 44 4 Remove the front fan assembly Front Fan Assembly on page 80 5 Remove the black T15 screw 1 that secures the assembly to the chassis Figure 6 47 Removing the front I O device power switch 6 Rotate the drive cage to its upright position 7 Disconnect the cables 2 from the system board Figure 6 48 Disconnecting the cables from the system board Front I O and Power Switch Assembly 81 ...

Страница 92: ...chassis while guiding the cables through the hole in the drive cage 3 Figure 6 49 Guiding the wires through the drive cage 9 Remove the assembly from the chassis To reinstall the front I O power supply assembly reverse the removal procedure 82 Chapter 6 Removal and Replacement Procedures ...

Страница 93: ...ront Bezel on page 44 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the system board SPKR P5 6 Remove the two black T15 screws that secure the speaker to the chassis Figure 6 50 Removing the speaker 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures Speaker 83 ...

Страница 94: ...ry fragile and any damage to them may require replacing the system board 6 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 6 51 Removing the heat sink When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the process...

Страница 95: ...r socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 6 52 Removing the processor To install a new processor 1 Place the processor in its socket and close the ...

Страница 96: ...y seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 w...

Страница 97: ...r supply System Board 1 Prepare the computer for disassembly Preparation for Disassembly on page 42 2 Remove the access panel Access Panel on page 43 3 Remove all PCI and PCI Express expansion boards Expansion Cards on page 50 4 Remove the baffle from the chassis Baffle on page 79 5 Remove the fan from the chassis Front Fan Assembly on page 80 6 Rotate the drive cage to its upright position 7 Rota...

Страница 98: ... in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply Battery The battery that comes with your computer provides power to the real time clock and has a lif...

Страница 99: ... and rechargeable batteries For more information about recycling programs go to http www hp com recycle CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassem...

Страница 100: ...battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp snaps over the other edge of the battery Figure 6 56 Removing the battery from a type 2 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups...

Страница 101: ...ving the battery from a type 3 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery 91 ...

Страница 102: ...tion on data security features refer to the Computer Setup F10 Utility Guide the Desktop Management Guide and the HP ProtectTools Security Manager Guide some models at http www hp com Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer Cable Lock Figure 6 58 Installing a Cable Lock 92 Chapter 6 Removal and Replacement Procedur...

Страница 103: ... Figure 6 59 Installing a Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 6 60 Securing the Cable to a Fixed Object External Security Devices 93 ...

Страница 104: ...use cables through the lock Figure 6 61 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 6 62 Attaching the Lock to the Chassis 94 Chapter 6 Removal and Replacement Procedures ...

Страница 105: ...a security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for Disassembly on page 42 2 Remove the access panel Access Panel on page 43 3 Remove the front bezel Front Bezel on page 44 4 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 6 64 Retrieving the Front Bezel Security Screw 5 ...

Страница 106: ...urity screw next to the middle front bezel release tab to secure the front bezel in place Figure 6 65 Installing the Front Bezel Security Screw 7 Replace the access panel 96 Chapter 6 Removal and Replacement Procedures ...

Страница 107: ...ss of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 6 66 Changing from Desktop to Tower Orientation NOTE To stabilize...

Страница 108: ...tion connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused 98 Appendix A Connector Pin Assignments ...

Страница 109: ...sed Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Ethernet RJ 45 99 ...

Страница 110: ... Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 100 Appendix A Connector Pin Assignments ...

Страница 111: ...reen Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU Monitor 101 ...

Страница 112: ...24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn 2 GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 7...

Страница 113: ...tor Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 12V 12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND 3 3 V JTAG1 3 3vAux 11 12 13 14 15 WAKE RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31 32 33 34 35 PRSNT2 GND PETp4 PETn4 GND 36 37 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn...

Страница 114: ...0 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 104 Appendix A Connector Pin Assignments ...

Страница 115: ... D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock DVI Connector 105 ...

Страница 116: ... ML_Lane 0 p Ground ML_Lane 0 n ML_Lane 1 p 13 14 15 16 CONFIG1 CONFIG2 AUX CH p Ground 5 6 7 8 Ground ML_Lane 1 n ML_Lane 2 p Ground 17 18 19 20 AUX CH n Hot Plug Return DP_PWR 9 10 11 12 ML_Lane 2 n ML_Lane 3 p Ground ML_Lane 3 n 106 Appendix A Connector Pin Assignments ...

Страница 117: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Страница 118: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Страница 119: ...es Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests an...

Страница 120: ...urity and Resetting CMOS on page 121 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prev...

Страница 121: ...HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified i...

Страница 122: ...m board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 121 3 Verify monitor is at...

Страница 123: ...has been detached or unseated from motherboard Reconnect or replace front audio harness 921 Front USB 1 Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 922 Front USB 1 Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to ini...

Страница 124: ...s are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they canno...

Страница 125: ...recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the me...

Страница 126: ...re there is a memory module in the black DIMM1 socket and that it is properly seated Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup Memory Parity Error Parity RAM failure Third party graphics card may be causing a problem Run Computer Setup and Diagnostic utilities Remove third party graphics card to see if the problem goes aw...

Страница 127: ...puter on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A f...

Страница 128: ...shes five times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Re...

Страница 129: ...solved 9 System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Red Power LED flashes ten...

Страница 130: ...ltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is prop...

Страница 131: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Страница 132: ...nsure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustra...

Страница 133: ...ct the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equ...

Страница 134: ...ustrated Parts Service Map IPSM for that particular system 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instr...

Страница 135: ...tiPoint Server computer by using a USB hub and multi monitor video cards This illustration does not represent stations that are connected by using multifunction hubs The topics in this section describe how you can view the status of the hardware connected to your MultiPoint Server system and provide detailed information about the types of USB devices and other peripheral hardware devices that you ...

Страница 136: ...nnected to the MultiPoint Server system NOTE If the stations in your MultiPoint Server system are physically arranged in a way that you intend to keep for example around a circular table you may find it helpful to adhere station number labels such as stickers or cards to help identify the video monitor or hub of each station That way you and other users of the stations can more easily refer to and...

Страница 137: ...on the system If you add or remove a keyboard mouse or audio device while the system is running the device addition or removal affects only the session to which the device is associated For example if you connect a mouse to a station hub the mouse is automatically added to that station The table below shows a list of devices and how they behave depending on where they are connected to the system I...

Страница 138: ...er in your MultiPoint Server system can be used to create a MultiPoint Server station A keyboard and mouse are connected to the station hub using the ports that are available on the hub and a video monitor is connected to a video port on the computer or to a video adapter on the station hub if available The keyboard mouse and monitor are then associated with a MultiPoint Server station 2 A station...

Страница 139: ...in the following illustration For multifunction hub based systems with built in video support connect the video monitor cable to the video port on the multifunction hub Working with video projectors You can connect a video projector to your MultiPoint Server system when you need to project a large image to be viewed by others for example in a lab setting For both USB hub based and multifunction hu...

Страница 140: ...Server can properly recognize the new display Follow the instructions that appear on the station s video display device You may need to obtain adapter or converter devices to convert between DVI and VGA plugs Use of a Y splitter cable may degrade video quality on both video devices When using both a projector and a monitor via a Y splitter cable MultiPoint Server adjusts the screen resolution of b...

Страница 141: ... may require the installation of a device specific driver One example of a multifunction hub is the Hewlett Packard MultiSeat t100 Thin Client which supports the connection of a PS 2 keyboard and mouse and VGA video monitor directly to the hub The hub itself connects to the computer by USB and is unpowered If you want to add a station to your MultiPoint Server system first make sure you have enoug...

Страница 142: ...tion hubs do not require a system restart when you connect them to a MultiPoint Server computer Try setting up your new multifunction hub and station hardware without shutting down the entire MultiPoint Server system first If the new station does not function correctly restart the MultiPoint Server system 2 Connect the new video monitor cable to the DVI or VGA video display port on the multifuncti...

Страница 143: ...6 Turn on the computer 7 MultiPoint Server starts If prompted follow the instructions that appear on the new station s video monitor to associate the devices to the new station Set Up a Station 133 ...

Страница 144: ...h Between Modes topic Shutting down or restarting the computer including user sessions when necessary as described in the Shut Down or Restart the Computer topic Adding client access licenses CALs as described in the Add Client Access Licenses topic Checking the state of the MultiPoint Server system Getting help or support For more information about using Windows Help and Support see the Use Windo...

Страница 145: ...ck Switch to maintenance mode The computer restarts and all stations become unavailable 3 After the computer restarts the Welcome to MultiPoint Manager message appears At any station press the letter M on the keyboard The computer then starts in maintenance mode NOTE The Welcome to MultiPoint Manager message displays for 10 seconds and the amount of time remaining to respond to the message display...

Страница 146: ...ach station and press the letter displayed on the monitor for each station you want to associate 4 After all the stations are associated the MultiPoint Server system automatically returns to normal mode 136 Appendix F Managing the MultiPoint Server System ...

Страница 147: ...ou might need to restart all of the stations in your MultiPoint Server system if instructed after installing hardware software and software updates If you have added new hardware devices to a station you might also need to associate the hardware devices to that station For more information about associating stations see the Switch Between Modes topic NOTE Before you shut down or restart the MultiP...

Страница 148: ...t Server station hub Open license The information required to add the CAL consists of the authorization and license numbers located on the header of your order confirmation Other volume licensing programs The information required to add the CAL consists of the agreement or enrollment number found on your signed agreement form To add client access licenses CALs 1 In MultiPoint Manager click the Sys...

Страница 149: ...stem For more information about sharing content with other users see the Share Content with Other MultiPoint Server Users topic The Documents library by default includes two folders My Documents which is private and Public Documents which is public Other document libraries contain similar pairs of private and public folders All administrative and standard users of a MultiPoint Server system should...

Страница 150: ...vate in Windows Explorer To keep your documents and other content private you should save your work in Windows Explorer in the Documents library in the My Documents folder or on an external USB storage device such as a USB flash drive The My Documents folder is by default a private folder Note however that administrative users have access to private folders in Windows Explorer 140 Appendix G Manag...

Страница 151: ... Likewise other users can share content with you from their own removable storage devices the same way To share content that is stored on a removable storage device by using Public folders 1 Connect the removable storage device to an open USB port on the computer or a station hub in the MultiPoint Server system 2 Copy the content you want to share with other users to a Public folder in Windows Exp...

Страница 152: ... by storing the content you want to share in a Public folder in Windows Explorer You can also share content by storing it on removable storage devices as described in the Save and Share Content Using USB Storage Devices topic For information about keeping content private see the Keep Content Private topic To share content with other users by using Public folders Store documents in the Public Docum...

Страница 153: ...ions are being used and by whom Different ways to log standard users off of the system As an administrative user you can log off Windows at any time which will have no effect on active users in your MultiPoint Server system Standard users can log off the MultiPoint Server system too If a user is leaving for the day the user should save their work on the computer or external storage device so that ...

Страница 154: ...tem computer Shut down the MultiPoint Server system computer Switch modes Log off a user who forgot to log off To end user sessions 1 In Normal mode click the Desktops tab 2 Do one of the following To end all user sessions select the User Name check box To end one or more user sessions select the check box adjacent to the name of the user whose connection you want to end 3 Click End Now Status for...

Страница 155: ...ains active in the MultiPoint Server system s computer memory until that computer is shut down or restarted At that time all disconnected sessions are ended without a chance to save work After a standard user has been disconnected he or she can log onto the same or another station and continue to work in the session To disconnect a user 1 In Normal mode click the Desktops tab 2 Select the check bo...

Страница 156: ...gged onto a station Disconnected a user was previously connected to a station but was disconnected The user s desktop session is preserved until the user logs on again Logged off a user who is logged off does not have a status displayed To view desktop status In normal mode click the Desktops tab NOTE The Desktops tab is unavailable when the system is in maintenance mode 146 Appendix H Managing De...

Страница 157: ...locked Click Start point to Log off and then click Disconnect The station is locked and your session is preserved in computer memory Click Start point to Log off and then click Lock The station is locked and your session is preserved in computer memory Disconnecting or ending a standard user s session The following table describes the different options that you as an administrative user can use to...

Страница 158: ...olumn Users with standard user accounts can for example save files and change desktop settings but cannot change the screen resolution Any desktop changes the user makes are present when the user logs on again For information about how to create a standard user account see the Create a Standard User Account topic Administrative user accounts Create administrative user accounts for those individual...

Страница 159: ...users will store private documents each user should log on to the MultiPoint Server system using a unique user name and password For more information about storing documents in Windows Explorer see the Manage Content topic Which user account strategy is right for your MultiPoint Server system Administrative users can perform tasks that affect all other users of the MultiPoint Server system such as...

Страница 160: ...s for user accounts see the User Account Considerations topic To create an administrative user account 1 In MultiPoint Manager click the Users tab 2 Click Add Account The Add New User wizard opens 3 In the User name box type a logon name for the user Typically the logon user name is the first and last name written together with no spaces or the first initial and last name written together without ...

Страница 161: ...1 In MultiPoint Manager click the Users tab 2 Click Add Account The Add New User wizard opens 3 In the User Name box type a logon name for the user Typically the logon user name is the first and last name written together with no spaces or the first initial and last name written together without a space 4 In the Full Name box type the name of the user in whatever format you prefer such as given na...

Страница 162: ...cedures in this topic TIP For more information about workgroups or domains search for join workgroup or join domain in Windows Help and Support For more information see the Use Windows Server Help topic Manage User Accounts When Connected to a Workgroup To update a user account when connected to a workgroup 1 In MultiPoint Manager click the Users tab 2 On the Users page click Manage Accounts The U...

Страница 163: ...computer box select the name of the account you want to update and then click Properties NOTE The user account named SRCShell is an account that is used by MultiPoint Server internally Do not make any changes to this user account 5 Make the changes you want to the account properties and then click OK To delete a user account when connected to a domain 1 In MultiPoint Manager click the Users tab 2 ...

Страница 164: ...J Troubleshooting Software 154 Appendix J Troubleshooting Software ...

Страница 165: ...rt sleep state Disable sleep state 1 Click Start click Control Panel click System and Security and then click Power Options 2 In the Select a power plan window under Preferred plans for the Balanced plan click Change plan settings 3 Click the Put the computer to sleep drop down list and then click Never 4 Click Save changes System and Software Issues 155 ...

Страница 166: ...torage device try using the Windows Search folder to locate the file For more information about using the Search folder in Windows search for Find a file or folder in Windows Help and Support The Documents library in Windows Explorer is by default includes two folders My Documents which is private and Public Documents which is public The other document libraries contain similar pairs of private an...

Страница 167: ...not have permission to access the program The administrative user of a Multipoint Server system can create both standard and administrative user accounts Each has different permission levels The screen always defaults to the logon screen Cause Solution Screen savers are not supported by Remote Desktop Services within the MultiPoint Server system There is no resolution for this issue While you are ...

Страница 168: ... 3 Right click a video image and then click Settings 4 Clear the Enable Hardware Acceleration check box and then click Close 5 Click the Enter Full Screen Mode button on the playback bar 6 The video will now play in full screen mode 7 Press ESC to exit full screen mode Windows Live Device Messenger pop up windows only appear on one station when new devices are plugged in Cause Solution This is a k...

Страница 169: ... Apple QuickTime and Microsoft Siverlight may be unable to use video card acceleration regardless of which audio device is attached Plug in an audio device such as speakers or headset when you play a video file No audio is heard in the headset when you use Google Talk or Skype Cause Solution The MultiPoint Server system does not recognize the headset Plug in the headset during the initial system s...

Страница 170: ...uality or plays too quickly or slowly Cause Solution If there are no audio devices such as speakers or headsets connected to the station the video file for example WMV is rendered through the processor instead of the video card This can cause degradation of the video playback Occasionally when you have multiple videos playing across many monitors and the CPU load is above 90 percent there might be...

Страница 171: ... such as HP MultiSeat t100 Thin Client If you are using ATI 4800 series video cards update the drivers If you are using ATI 2400 series video cards contact your system administrator or system seller for more information After unplugging an analog audio device all active sessions become unresponsive Cause Solution Some MultiPoint Server station hubs that use an analog stereo jack audio converter mi...

Страница 172: ...er system to a wireless LAN Cause Solution You might not have the appropriate wireless drivers or the Wireless LAN services installed Install the Wireless LAN service and any appropriate wireless drivers by completing the following procedure 1 Click Start click Administrative Tools and then click Server Manager 2 In the Features Summary area of the Server Manager main window click Add Features 3 U...

Страница 173: ...ges on page 109 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend...

Страница 174: ...r on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the p...

Страница 175: ...ur seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to USB keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will sh...

Страница 176: ...g jack on the rear of the computer Ensure that the device is connected to the correct jack on the rear of the computer Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup The Smart Cover FailSafe Key a device for manually disabling the Smart Cover Lock is available from HP You will need t...

Страница 177: ...on the graphics subsystem 1 Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once e...

Страница 178: ... for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then ...

Страница 179: ... processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue f...

Страница 180: ...e Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 185 If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a...

Страница 181: ...irst in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board connector labeled SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot ...

Страница 182: ...e power supply to make sure it is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated I...

Страница 183: ... is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access da...

Страница 184: ...rom the media card Cause Solution The inserted media card has boot capability If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 174 Appendix K Troubleshooting Hardware ...

Страница 185: ...ed sync monitor and it will not sync at the resolution chosen Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose...

Страница 186: ...es Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times...

Страница 187: ...ted resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are...

Страница 188: ... effect Vibrating or rattling noise coming from inside a CRT monitor when powered on Cause Solution Monitor degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Cause Solution Electronic relays have been activated inside the monitor None It is normal for some monitors to make a cl...

Страница 189: ...ck and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution T...

Страница 190: ...orrect jack on the computer The speakers should be plugged into the rear line out jack and the headphones should be plugged into the front headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection Headphones or devices connected to the line out connector mute the internal speaker Turn on and ...

Страница 191: ...is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application software In the audio driver or application software reconfigure the jack or set the jack to its default value Headphone Microphone jack on the front of the computer is not functi...

Страница 192: ... you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for...

Страница 193: ...ton to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the ar...

Страница 194: ... is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make con...

Страница 195: ...ted and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A ...

Страница 196: ... once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics ...

Страница 197: ...e computer Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status ...

Страница 198: ...ork controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provider Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration o...

Страница 199: ...not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is presen...

Страница 200: ... boot or does not function properly after installing additional memory modules Cause Solution On Intel systems A memory module is not installed in the DIMM1 socket Ensure that a memory module is installed in the black DIMM1 socket on the system board This socket must be populated with a memory module Populate DIMM sockets in the following order for Intel systems DIMM1 DIMM3 DIMM2 DIMM4 On AMD syst...

Страница 201: ...ny TSRs that you do not need You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Rese...

Страница 202: ...ocessor heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a featu...

Страница 203: ...equence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 185 If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it i...

Страница 204: ...a has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or ...

Страница 205: ...e power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Sto...

Страница 206: ... restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart t...

Страница 207: ...at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact y...

Страница 208: ... front of the computer See Appendix A POST Error Messages on page 109 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Press the F11 key at startup to boot into the recovery partition and run a factory restore CAUTION Restoring the syste...

Страница 209: ...m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Max STD PS Typ...

Страница 210: ... 90 264 VAC 100 240 VAC 100 240 VAC 50 60 Hz Power Output 240W 240W Rated Input Current maximum 1 STD PS EPA 87 89 85 20 50 100 load PS 4A 100 VAC 4A 100 VAC 2A 230 VAC 2A 230 VAC 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply a...

Страница 211: ...th altitude derating of 1 C 300m 1 8 F 1000ft to a maximum of 3Km 10 000ft with no direct sustained sunlight Upper limit may be limited by the type and number of options installed The operating temperature range when the HP MultiSeat ms6000 Desktop is attached to a flat panel using the mounting bracket is 50 to 95 F 10 to 35 C Relative Humidity non condensing Operating max wet bulb temperature is ...

Страница 212: ...leaning 38 connecting drive cables 58 connections 56 connector pin assignments 98 country power cord set requirements 108 D DC adapter optional 7 DC power connector 8 dimensions 201 DIMMs See memory disassembly preparation 42 DisplayPort pin assignments 106 drives connecting cables 58 installing 58 locations 60 DVI pin assignments 105 DVI D connector location 5 E electrostatic discharge ESD preven...

Страница 213: ...se pin assignments 98 mouse cleaning 39 mouse connector 3 mouse problems 183 N network connector 3 network problems 187 numeric error codes 110 O operating guidelines 37 optical drive installing 63 removing 62 optical drive problems 193 overheating prevention 37 P password clearing 121 power on 121 setup 121 PCI card 50 52 PCI Express card 50 53 PCI Express pin assignments 102 POST error messages ...

Страница 214: ...rvicing computer 39 spare part number tamper resistent wrench 40 Torx T 15 screwdriver 39 speaker removal and replacement 83 specifications altitude 201 computer 199 dimensions 201 hardware 199 201 HP MultiSeat ms6000 199 HP MultiSeat t100 and t150 Thin Client 201 humidity 201 relative humidity 201 temperature 201 weight 201 static electricity 35 system board removal and replacement 87 SATA connec...

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