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Remove the three Phillips M.2.0 x 2.0 screws that secure the card reader to the computer (3), and then

lift out the card reader (4).

Reverse this procedure to install the card reader board.

Heat sink

To remove the heat sink, use these procedures and illustrations.

Table 6-4

Heat sink descriptions and part numbers

Description

Spare part number

Heat sink for use in models with UMA graphics (15 W)

N09037-001

Heat sink for use in models with UMA graphics (25 W)

N09038-001

Before removing the heat sink, follow these steps:

Prepare the computer for disassembly (

Preparation for disassembly on page 40

Remove the bottom cover (see

Bottom cover on page 40

Remove the battery (see

Battery on page 41

Remove the heat sink:

In the order indicated on the heat sink, remove the Phillips M2.0 × 4.0 screws (1) that secure the heat

sink to the computer.

Heat sink

Содержание EliteBook 860 G9

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...uire upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and additional requirements may apply over time for updates See http www microsoft com If your product ships with Windows in S Mode Windows in...

Страница 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Страница 4: ...d by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iv Important notice about Customer Self Repair parts ...

Страница 5: ...7 Bottom 17 Rear 18 Labels 19 3 Illustrated parts catalog 21 Computer major components 21 Display assembly subcomponents 24 Bracket kit 26 Miscellaneous parts 27 4 Removal and replacement procedures preliminary requirements 31 Tools required 31 Service considerations 31 Plastic parts 31 Cables and connectors 31 Drive handling 31 Electrostatic discharge information 32 Generating static electricity ...

Страница 6: ... service provider parts 48 Component replacement procedures 48 Preparation for disassembly 48 Plastic brackets 48 Speakers 49 Card reader board 50 Heat sink 51 Fan 53 USB board 54 Fingerprint reader board 55 Power connector cable 56 Touchpad 57 RTC battery 58 System board 59 Display assembly 63 Keyboard with top cover 70 7 Using Setup Utility BIOS 72 Starting Setup Utility BIOS 72 Updating Setup U...

Страница 7: ...Windows from the Start menu select products only 83 Downloading HP PC Hardware Diagnostics Windows 83 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 83 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 83 Downloading HP Hardware Diagnostics Windows by product name or number select products only 84 Installing HP PC Hardware Diagnostics Windows 84...

Страница 8: ... memory usage 92 Questions and answers 94 Using HP Sure Start select products only 96 13 Power cord set requirements 97 Requirements for all countries 97 Requirements for specific countries and regions 97 14 Recycling 99 Index 100 viii ...

Страница 9: ...y 18 MB cache 12 cores Intel 1245U Core i5 with vPro Technology processor 1 60 GHz base frequency up to 4 40 GHz with Intel Turbo Boost Technology 12 MB cache 10 cores Intel 1240P Core i5 1 70 GHz base frequency up to 4 40 GHz with Intel Turbo Boost Technology 12 MB cache 12 cores Intel 1235U Core i5 1 30 GHz base frequency up to 4 40 GHz with Intel Turbo Boost Technology 12 MB cache 10 cores Grap...

Страница 10: ...2280 Solid State Drive 1 TB PCIe NVMe TLC 2280 Solid State Drive 512 GB PCIe NVMe TLC 2280 Self Encrypted OPAL2 Solid State Drive 512 GB PCIe NVMe TLC Solid State Drive 512 GB PCIe NVMe M 2 SSD 256 GB PCIe NVMe TLC 2280 Self Encrypted OPAL2 Solid State Drive 256 GB PCIe NVMe TLC 2280 single sided Solid State Drive 256 GB PCIe NVMe M 2 SSD eMMC On board embedded MultiMedia Controller eMMC v5 0 conf...

Страница 11: ...hing Near Field Communication NFC select products only NFC Mirage WNC XRAV 1 Near Field Communication Module NFC antenna WWAN select products only Patron Intel XMM 7560 R LTE Advanced Pro Cat 16 WWAN Kavalan Intel 5000 5G Solution WWAN Sensors Ambient light sensor ALS Ambient color sensor ACS Ports HDMI v2 0a USB 3 1 Gen 1 Type C supports HP Sleep Charge 2 USB 3 1 Gen 1 Type A 2 Thunderbolt 4 Audi...

Страница 12: ...ingle Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market PPP Windows 11 Home 64 Plus Single Language Indonesia Market PPP Windows 11 Home 64 Single Language Windows 11 Home 64 Single Language Africa Market PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language India Market PPP Windows 11 Home 64 Single Language Indonesia Market PPP Windows 11 P...

Страница 13: ...1 1 Product components and their descriptions continued Category Description Serviceability End user replaceable parts AC adapter Memory module Solid state drive WLAN module WWAN module Product description 5 ...

Страница 14: ...ion provided with the pen 2 SIM card slot select products only Supports a wireless subscriber identity module SIM card 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen 4 USB SuperSpeed 5 Gbps port Connects a USB device provides high speed data tra...

Страница 15: ...d then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled Left Use the illustration and table to identify the components on the left side of the computer NOTE Refer to the illustration that most closely matches your computer Table 2 2 Left side components and their descriptions Component Description 1 HDMI port Connects an optional video or audio...

Страница 16: ...ge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 5 Smart card reader select products only Supports o...

Страница 17: ...riptions Component Description 1 WWAN antennas select products only Send and receive wireless signals to communicate with wireless wide area networks WWANs 2 WLAN antennas select products only Send and receive wireless signals to communicate with wireless local area networks WLANs 3 Ambient light and color sensor Adjusts the brightness of the display depending on the ambient light and manages and ...

Страница 18: ...d then select HP Documentation Keyboard area Keyboards can vary by language NOTE The keyboard including the function keys and power button select products only is disabled in stand tent and tablet modes To enable the keyboard including the power button change to the clamshell mode Touchpad The touchpad settings and components are described here Touchpad settings You learn how to adjust the touchpa...

Страница 19: ... 4 Right touchpad button Functions like the right button on an external mouse The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select...

Страница 20: ...del the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 5 Caps lock light On Caps lock is on which switches the key input to all capital letters 6 Fn lock light On The fn key is locked For more information see Hot keys select products only on page 17 7 Num lk light On Num lk is on Button and fingerprint reader Fingerprint readers...

Страница 21: ... to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 4 seconds to turn off the computer To learn more about your power settings use the Power icon Right click the Power icon and then depending on your product sel...

Страница 22: ...ently used system functions See Action keys on page 15 2 esc key Displays system information when pressed in combination with the fn key 3 fn key Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys See Hot keys select products only on page 17 4 Windows key Opens the Start menu NOTE Pressing the Windows key again will clos...

Страница 23: ...k key Turns the integrated numeric keypad on and off 7 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lk is pressed the integrated keypad can be used like an external numeric keypad NOTE If the keypad function is active when the computer is turned off that function is reinstated when the computer is turned back on Action keys Action keys perform specific...

Страница 24: ...aker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Turns the keyboard backlight off or on On select products you can adjust the brightness of the keyboard backlight Press the key repeatedly to adjust the brightness from high when you first start up the computer to low to off After you adjust the keyboard bac...

Страница 25: ... shift key The fn lock light will turn on After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate action key Hot keys select products only A hot key is the combination of the fn key and another key Use the table to identify the hot keys To use a hot key Press the fn key and then press one of the keys listed in th...

Страница 26: ... the internal fan to cycle on and off during routine operation Rear Use the illustration and table to identify the rear component Table 2 11 Rear component and its description Component Description Vent select products only Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan ...

Страница 27: ...m of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your compute...

Страница 28: ...D 4 Serial number Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 20 Chapter 2 Components ...

Страница 29: ...OTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Illustrated par...

Страница 30: ...whole units Display subcomponent spare parts are available For spare part information see Display assembly subcomponents on page 24 not available as a spare part 2 Top cover keyboard NOTE For a detailed list of country codes see Keyboard with top cover on page 70 Backlit N08145 001 Backlit with privacy N08146 001 Without backlight N08147 001 22 Chapter 3 Illustrated parts catalog ...

Страница 31: ...OSR processor with 16 GB of system memory discrete memory and a Windows 11 operating system N08217 601 Equipped with an Intel Core i7 1265U G9 processor with 16 GB of system memory discrete memory and a Windows 11 operating system N08216 601 Equipped with an Intel Core i7 1255U G9 processor with 16 GB of system memory discrete memory and a Windows 11 operating system N08215 601 Equipped with an In...

Страница 32: ...h an Intel Core i5 1240P G9 processor with 16 GB of system memory UMA memory and a Windows 11 operating system N08100 601 11 Battery Battery 3 cell 51Whr 4 68 Ah M73466 005 Battery 6 cell 75 Whr 3 525 Ah M73470 005 12 Bottom cover Bottom cover for use in models with UMA graphics memory 15 W N08551 001 Bottom cover for use in models with UMA graphics memory 25 W N08553 001 13 Card reader N08543 001...

Страница 33: ...l For use in models with an RGB camera N08550 001 For use in models with an IR camera N08549 001 2 Camera modules Camera module N09060 001 Camera IR module N09061 001 3 Display panel Widescreen ultra extended graphics array WUXGA 1000 nits privacy panel N14763 001 Display assembly subcomponents 25 ...

Страница 34: ...era cable included in Display cable kit N08558 001 9 Display back cover Models without WWAN privacy 250 nit panel N08548 001 Models with WWAN privacy N08547 001 Models with WWAN 400 nit pane N08546 001 Models with WWAN 250 nit panel N08545 001 10 Hinge cover included in Hinge Kit N08130 001 Bracket kit To identify the bracket kit components use this illustration and table Table 3 3 Bracket kit des...

Страница 35: ...nPFC slim USB C straight 1 8 m 6 ft L04650 850 65 W nPFC USB C RC 1 8 m 6 ft L32392 001 Adapters HDMI to VGA 701943 001 HDMI to DVI 691227 001 USB 3 0 to gigabit full duplex FD 914031 001 USB Type C to RJ45 FD 918779 001 USB Type C to USB A adapter L65254 001 Kits Screw kit L15820 001 Screw kit L64089 001 Screw kit L15921 001 Hinge kit N08130 001 Cable kit for 120 W dock L15812 002 Cable kit flexi...

Страница 36: ...68 001 South Africa L19369 001 South Korea L19366 001 Switzerland L19370 001 Taiwan L19372 001 United Kingdom L19373 001 Power cord C5 1 0 m 3 3 ft premium Argentina L30811 001 Australia L22327 001 L30769 001 Brazil L30812 001 L30770 001 Denmark L22322 001 L30771 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L22321 001 L30772 001 India L22624 001 Israel L22323...

Страница 37: ...L36828 001 Power cord C5 conventional 1 8 m 6 0 ft Argentina L19357 002 Australia L19358 002 Brazil L19359 002 Denmark L19360 002 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 002 India L19363 002 Israel L19362 002 Italy L19364 002 Japan L19365 002 North America L19367 002 People s Republic of China L19368 002 South Africa L19369 002 South Korea L19366 002 ...

Страница 38: ...nd part numbers continued Component Spare part number Denmark C5 1 0M conventional for HF mobile devices M79264 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden M79266 001 30 Chapter 3 Illustrated parts catalog ...

Страница 39: ...ic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all c...

Страница 40: ...vices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits...

Страница 41: ...tatic safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Av...

Страница 42: ... or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends c...

Страница 43: ...Easy Clean tile 2 Now that your device is disabled for a short period see Removing dirt and debris from your computer on page 35 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 36 for guidelines to help prevent the spre...

Страница 44: ...and debris from your computer on page 35 Caring for wood veneer select products only on page 37 or both you might also choose to clean the surfaces with a disinfectant A disinfectant that is within HP s cleaning guidelines is an alcohol solution consisting of 70 isopropyl alcohol and 30 water This solution is also known as rubbing alcohol and is sold in most stores Follow these steps when disinfec...

Страница 45: ...ct with sharp objects or rough surfaces that might scratch the wood See Removing dirt and debris from your computer on page 35 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 36 for sanitizing guidelines to help prevent...

Страница 46: ... System Log Post operating system failures are logged in the Event Viewer 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate tech...

Страница 47: ... Component and diagnosis information failure detection and required action To locate diagnosis information and actions 1 Go to http www hp com go techcenter pcdiags 2 Select Get Support 3 Near the bottom of the window select Notebook PCs and then select your location Accessing support information 39 ...

Страница 48: ...osen as many as 62 screws when you service Customer Self Repair parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use these steps See Removal and replacement procedures preliminary requirements on page 31 for initial safety procedures 1 Turn off the computer If you are unsure whether the compute...

Страница 49: ...o release the edges of the bottom cover from the computer 1 3 Remove the bottom cover from the computer 2 To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number Battery 3 cell 51Whr 4 68 Ah M73466 005 Battery 41 ...

Страница 50: ... such as metal tools screws or coins which can cause shorting across the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery prov...

Страница 51: ...n your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 4...

Страница 52: ...illustration Reverse this procedure to install the WLAN module WWAN module To remove the WWAN module use this procedure and illustration Table 5 4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7560 R LTE Advanced Pro Cat 16 WWAN M52040 001 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 53: ...low these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module 2 Remove the Phillips M2 0 4 0 screw 2 that secures the WWAN module to the bottom cover The WWAN module tilt...

Страница 54: ...st be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module Solid state drive To remove the M 2 solid state drive use this procedure and illustration 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 55: ...Me TLC 2280 single sided Solid State Drive M52025 001 256 GB M 2 2280 PCIe NVMe value L85354 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the solid state drive 1 Remove the Phillips M2 0 2 0 screw 1 th...

Страница 56: ...e the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures For initial safety procedures see Removal and replacement procedures preliminary requirements on page 31 1 Turn off the computer If you are unsure whether the computer is off or in Hibernati...

Страница 57: ...this procedure and illustration Table 6 2 Speaker description and part number Description Spare part number Speaker Kit N08127 001 Before removing the speakers follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the speakers 1 Disconnect the speaker ...

Страница 58: ... board N08543 001 Card reader board cable included in cable kit N08556 001 FPC N08557 001 FFC Before removing the card reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the card reader board 1 Disconnect the cable that secures the card...

Страница 59: ...Spare part number Heat sink for use in models with UMA graphics 15 W N09037 001 Heat sink for use in models with UMA graphics 25 W N09038 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the heat sink 1 In the ord...

Страница 60: ...ink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board components 1 and on the heat sink areas 2 that service them 52 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 61: ...sembly for use in models with UMA memory 25 W N09036 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the fan assembly 1 Remove the cables from the clips on the side of the fan 1 2 Remove the three Phillips M2 0 5 0 scr...

Страница 62: ...rd follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the USB board 1 Disconnect the smaller cable from the USB board 1 2 Disconnect the larger cable from the ZIF connector on the USB board 2 3 Remove the three Phillips M2 0 4 0 screws 3 that secure...

Страница 63: ...le kit N08556 001 FPC N08557 001 FFC Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the fingerprint reader board 1 Remove the Phillips M2 0 2 0 screw 1 that secures the fingerprint reader bracket to t...

Страница 64: ... N08540 001 Before removing the power connector cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the power connector cable 1 Disconnect the cable from the system board 1 2 Remove the Phillips M2 0 5 0 screw 2 that secures the power connector...

Страница 65: ...g the touchpad follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the touchpad 1 Disconnect the touchpad cable from the reverse ZIF connector on the NFC module 1 2 Disconnect the system board cable from the ZIF connector on the touchpad 2 3 Remove t...

Страница 66: ...ion Spare part number RTC battery N15765 001 Before removing the RTC battery follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the RTC battery 1 Position the removed system board upright 58 Chapter 6 Removal and replacement procedures for authorize...

Страница 67: ...5U G9 OSR processor with 16 GB of system memory discrete memory and a Windows 11 operating system N08217 601 Equipped with an Intel Core i7 1255U G9 processor with 16 GB of system memory discrete memory and a Windows 11 operating system N08215 601 Equipped with an Intel Core i7 1280P G9 OSR processor with 16 GB of system memory UMA memory and a Windows 11 operating system N08108 601 Equipped with ...

Страница 68: ...erating system N08101 601 Equipped with an Intel Core i5 1240P G9 processor with 16 GB of system memory UMA memory and a Windows 11 operating system N08100 601 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 When you rep...

Страница 69: ... Speaker cable 11 Display cable 12 USB cables from the USB board 13 Power connector cable 14 2 Remove the four Phillips M2 0 4 0 screws 1 that secure the bracket to the system board and then remove the bracket 2 The plastic bracket is available in the Plastics Kit as spare part number N08559 001 System board 61 ...

Страница 70: ...ws that secure the system board to the computer two Phillips M2 0 4 0 screws 1 three Phillips M2 0 2 0 screws 2 and the M1 6 4 0 screw 3 62 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 71: ...ustrations Full hinge up displays are not available as spare parts Spare parts for displays are available only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 40 2 Remove the bottom cover see Bottom cover on page 40 3 Remove the battery see Battery on page 41 Remove the display assembly 1 Disc...

Страница 72: ...r 4 Rotate the display upward to open the hinges 2 5 Separate the display assembly from the computer 3 6 If you need to replace display assembly subcomponents a Flex the top 1 and the inside edges of the left and right sides of the bezel 2 to release it b Slide a flat tool 3 across the inside of the bottom of the bezel to release it and then remove the bezel from the display 4 64 Chapter 6 Removal...

Страница 73: ...r N08550 001 RGB camera without ambient light sensor N08134 001 IR camera with ambient light sensor N08549 001 IR camera without ambient light sensor N08136 001 Microphone 7 If you need to remove the hinges from the display enclosure a Remove the screw that secures the right side of the display hinge cover 1 Lift the display hinge cover up using a pry tool 2 and remove it 3 Display assembly 65 ...

Страница 74: ...hile turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed b Rotate the display panel over and place it next to the display enclosure 4 Display panels are available as the following spare part numbers N14760 001 Widescreen ultra extended graphics array WUXGA...

Страница 75: ... hub board from the display a Disconnect the display cable from the ZIF connector 1 on the hub board b Disconnect the camera cable from the ZIF connector 2 on the hub board c Disconnect the smaller cable from the reverse ZIF connector on the hub board 3 d Release the board from the display rear cover 4 You may need to use a tool The hub boards are available as spare part numbers N08541 001 and N08...

Страница 76: ...ilable as spare part numbers N09060 001 and N09061 001 12 If you need to remove the display camera cable peel the cable off the inside of the display back cover 1 remove the cable from the clips at the bottom of the display back cover 2 and then remove the cable 3 Display panel cables are available in the display panel kit as the spare part number of N08558 001 68 Chapter 6 Removal and replacement...

Страница 77: ...he WWAN antenna cables peel the antennas off the inside of the display back cover 1 remove the cables from the clips at the bottom of the cover 2 and then remove the antennas and cables 3 Display back covers are available as the following spare part numbers N08545 001 Models with WWAN 250 nit panel N08546 001 Models with WWAN 400 nit panel N08547 001 Models with WWAN privacy N08548 001 Models with...

Страница 78: ...with top cover backlit for use in privacy models N08146 001 Table 6 13 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Iceland DD1 Saudi Arabia 171 Brazil 201 India D61 Slovenia BA1 Bulgaria 261 Israel BB1 South Korea AD1 Chile 161 Italy 061 Spain 071 Czech Republic Slo...

Страница 79: ...or use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Keyboard with top cover 71 ...

Страница 80: ...ckly press esc and then press f10 when the Start menu is displayed Updating Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining ...

Страница 81: ...IOS update After you review the prerequisites you can check for and download BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS up...

Страница 82: ...le that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 74 Chapter 7 Using Setup Utility BIOS ...

Страница 83: ...d arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one o...

Страница 84: ...pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup See Using Computer Setup on page 75 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for ...

Страница 85: ...nstalling any software updates especially system BIOS updates Installing a BIOS update BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typi...

Страница 86: ...rating system To access TPM settings in Computer Setup 1 Start Computer Setup See Using Computer Setup on page 75 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corru...

Страница 87: ...egular backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then sel...

Страница 88: ...ee the Get Help app Select the Start button select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB ...

Страница 89: ... the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution...

Страница 90: ...hat requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS page where you can log the case or Scan the...

Страница 91: ...3 When the tool opens select the type of diagnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Windows computer to download this tool because only exe files are provided Down...

Страница 92: ... PC Hardware Diagnostics UEFI Unified Extensible Firmware Interface allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For Windows 10 S computers you must use a Windows computer a...

Страница 93: ...me situations HP PC Hardware Diagnostics UEFI is not included in the preinstallation image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files a...

Страница 94: ... Hardware Diagnostics UEFI by product name or number You can download HP Remote PC Hardware Diagnostics UEFI by product name or number NOTE For some products you might have to download the software by using the product name or number 1 Go to http www hp com support 2 Select Software and Drivers select your type of product enter the product name or number in the search box that is displayed select ...

Страница 95: ... on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Customizing Remote HP PC Hardware Diagnostics UEFI settings 87 ...

Страница 96: ...eight 1 74 kg 3 84 lb Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Appl...

Страница 97: ...1 0 ms 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100...

Страница 98: ... and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor ...

Страница 99: ...f the system has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility d...

Страница 100: ...uration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select products only on page 96 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory ...

Страница 101: ...e Firmware present only in select Elite or Z models For more information go to http www hp com support Select Identify your product for manuals and specific product information and then follow the on screen instructions 1 5 MB or 7 MB Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated ...

Страница 102: ... KB flash Yes Yes Stores fingerprint templates Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager Only a digitally signed application can make the call to write to the flash Questions and answers Use this section to answer your questions about nonvolatile memory 1 How can the BIOS settings be restored returned to factory settings IMPORTANT The restore de...

Страница 103: ...he memory module such as size serial number data width speed and timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM You cannot write to this EEPROM when the memory module is installed in a computer Third party tools do exist that can write to the EEPROM when the memory module is not installed in a computer Various third party tools...

Страница 104: ...tinuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced us...

Страница 105: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC...

Страница 106: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Страница 107: ...ttery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle Recycling 99 ...

Страница 108: ... spare part numbers 50 caring for your computer 35 cautions electrostatic discharge 31 32 cleaning your computer 35 caring for wood veneer 37 disinfecting 36 HP Easy Clean 35 removing dirt and debris 35 components bottom 17 display 9 keyboard area 10 left side 7 rear 18 right side 6 computer major components 21 Computer Setup navigating and selecting 75 restoring factory settings 75 starting 75 co...

Страница 109: ... lights mute 12 lights num lk 12 low blue light mode 9 M magnetic pen attachment area identifying 6 memory nonvolatile 90 volatile 90 memory module product description 2 microphone product description 2 microphone mute key identifying 16 microphone mute light identifying 12 model name 1 mute light identifying 12 mute volume action key 16 N Near Field Communications NFC tapping area and antenna ide...

Страница 110: ...spare part number 49 speaker volume action keys 16 speakers identifying 18 special keys using 14 specifications computer 88 display 88 hard drive 88 solid state drive 89 static electricity 31 32 support information 37 Sure Start using 78 switch screen image action key 15 system board illustrated 23 removal 59 spare part number 23 spare part numbers 59 system memory removing personal data from vola...

Страница 111: ...WWAN module removal 44 spare part numbers 44 Index 103 ...

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