Troubleshooting 88
Contacting HP
Contacting HP technical support or an authorized reseller (on page
88
)
Server information you need (on page
88
)
Operating system information you need (on page
89
)
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT:
Collect the appropriate server information ("
Server information you need
" on
page
88
) and operating system information ("
Operating system information you need
" on page
89
) before contacting HP for support.
For United States and worldwide contact information, see the Contact HP website
(
http://www.hp.com/go/assistance
).
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(
http://www8.hp.com/us/en/support-drivers.html
). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website
(
http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html
).
Server information you need
Before contacting technical support, collect the following:
•
All information from any troubleshooting efforts to this point.
•
A printed copy of the system and operating environment information and a copy of any historical data
that might be relevant. If possible, obtain an electronic copy of this information to send by e-mail to a
support specialist. To collect this information, run HP Insight Diagnostics (on page
51
) and refer to the
server documentation.
•
A list of the system components:
o
Product, model, and serial number
o
Hardware configuration
o
Add-on boards
o
Monitor
o
Connected peripherals such as tape drives
•
A list of all third-party hardware and software:
o
Complete product name and model
o
Complete company name
o
Product version
o
Driver version
Содержание DL120 - ProLiant - G5
Страница 46: ...Cabling 46 BBWC battery cabling to an optional controller Power supply 500 W cabling ...
Страница 47: ...Cabling 47 SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector ...
Страница 48: ...Cabling 48 SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling ...
Страница 49: ...Cabling 49 Fan cabling ...
Страница 105: ...Technical support 105 ...
Страница 106: ...Technical support 106 ...
