Troubleshooting 90
Drivers
HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on
supported operating systems, refer to the HP website (
http://www.hp.com/support
).
IMPORTANT:
Always perform a backup before installing or updating device drivers.
Contacting HP
Contacting HP technical support or an authorized reseller (on page
90
)
Server information you need (on page
90
)
Operating system information you need (on page
91
)
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT:
Collect the appropriate server information ("
Server information you need
" on
page
90
) and operating system information ("
Operating system information you need
" on
page
91
) before contacting HP for support.
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
(
http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com/hps
).
•
In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
Server information you need
Before contacting HP, collect the following:
•
All information from any troubleshooting efforts to this point.
•
A printed copy of the system and operating environment information and a copy of any historical
data that might be relevant. If possible, obtain an electronic copy of this information to send by e-
mail to a support specialist. To collect this information, run the Survey Utility (if available) and refer
to the server documentation.
•
A list of the system components:
o
Product, model, and serial number
Содержание DL100 - ProLiant G2 320GB File Print Appliance
Страница 46: ...Cabling 46 BBWC battery cabling to an optional controller Power supply 500 W cabling ...
Страница 47: ...Cabling 47 SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector ...
Страница 48: ...Cabling 48 SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling ...
Страница 49: ...Cabling 49 Fan cabling ...
Страница 107: ...Technical support 107 ...
Страница 108: ...Technical support 108 ...
Страница 112: ...Acronyms and abbreviations 112 UID unit identification USB universal serial bus ...
