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11 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press

esc

.

2.

Press

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 81

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

Go to

http://www.hp.com/support

.

2.

Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

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Содержание 340 G3

Страница 1: ...HP 340 G3 Notebook HP 346 G3 Notebook HP 348 G3 Notebook Maintenance and Service Guide ...

Страница 2: ...n January 2016 Document Part Number 841709 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft ...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...onents 19 Mass storage devices 20 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 22 Grounding guidelines 22 Electrostatic discharge damage 22 Packaging and transporting guidelines 23 Workstation guidelines 23 5 Removal and replacement procedures for Customer...

Страница 6: ... Power connector cable 64 7 Using Setup Utility BIOS in Windows 7 65 Starting Setup Utility BIOS 65 Updating the BIOS 65 Determining the BIOS version 65 Downloading a BIOS update 65 8 Using Setup Utility BIOS in Windows 10 67 Starting Setup Utility BIOS 67 Updating Setup Utility BIOS 67 Determining the BIOS version 67 Downloading a BIOS update 68 9 Backup and recovery in Windows 7 69 Creating back...

Страница 7: ...overy media and backups 75 Creating HP Recovery media select products only 75 Using Windows tools 76 Restore and recovery 77 Recovering using HP Recovery Manager 77 What you need to know before you get started 77 Using the HP Recovery partition select products only 78 Using HP Recovery media to recover 78 Changing the computer boot order 79 Removing the HP Recovery partition select products only 7...

Страница 8: ...14 Power cord set requirements 95 Requirements for all countries 95 Requirements for specific countries and regions 96 15 Recycling 99 Index 101 viii ...

Страница 9: ...th generation Intel Core i5 processor Intel Core i5 5200U 2 2 GHz turbo up to 2 7 GHz 3 MB L3 cache 1600 MHz dual 15W Intel HD Graphics 5500 5th generation Intel Core i3 processor Intel Core i3 5005U 2 0 GHz 3 MB L3 cache 1600 MHz dual 15W Intel HD Graphics 5500 Intel Celeron Dual Core processor Intel Celeron 3855U 1 6 GHz 2 MB L3 cache 1600 MHz 15W Intel HD Graphics 510 Intel Celeron Dual Core pr...

Страница 10: ...l system memory 8192 1 or 4096 2 4096 MB total system memory 4096 1 Supports up to 16 GB of DDR4L 2133 system RAM in the following configurations 16384 MB total system memory 8192 2 8192 MB total system memory 8192 1 4096 MB total system memory 4096 1 Primary storage Supports the following 6 35 cm 2 5 in SATA hard drives in 9 5 mm 37 in and 7 0 mm 28 in hard drives 1 TB 7200 rpm 9 5 mm 500 GB 7200...

Страница 11: ...ing WLAN formats Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter Broadcom 943228 abgn 2x2 BT 4 LE PCIe USB NGFF 2230 MOW Most of World Support for the following WLAN formats Intel Dual Band Wireless AC 7265NV 802 11 a c 2 2 WiFi Bluetooth External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion Removal Internal card expansion One M 2 slot for WLAN ...

Страница 12: ...2 Ah Li ion battery Security Kensington Security Lock Fingerprint reader Support for No fingerprint reader option Operating system Preinstalled Windows 7 Home Basic 64 CPPP Windows 10 Home 64 Chinese Market CPPP Windows 10 Professional 64 Chinese Market Windows 10 Professional 64 Downgrade to Windows 7 64 Chinese Market NeoKylin Linux 64 Restore media SSRD System Recovery Disc Web only support Win...

Страница 13: ... and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide...

Страница 14: ...temporarily parked the hard drive 3 USB 3 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 Optical drive select products only Depending on your computer model reads an optical disc or reads and writes to an optical disc 5 Optical drive eject button select products only Releases the optical drive disc tray 6 Security cable slot Attaches a...

Страница 15: ... and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack status lights Connects a network cable Green left The network is connected Amber right Activity is occurring on the network 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed H...

Страница 16: ...andalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 10 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Sele...

Страница 17: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 18: ...nt Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 External component identification ...

Страница 19: ...d information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings in Windows 10 see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options To learn m...

Страница 20: ... the battery 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Speakers 2 Produce sound 12 Chapter 2 External component identification ...

Страница 21: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3...

Страница 22: ...14 Chapter 2 External component identification ...

Страница 23: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 ...

Страница 24: ...memory Intel Core i7 6500U processor full featured models 845206 xxx Intel Core i7 6500U processor defeatured models 855545 xxx Intel Core i5 6200U processor full featured models 845205 xx1 Intel Core i5 6200U processor defeatured models 855544 xx1 Intel Core i3 6100U processor full featured models 845204 xx1 Intel Core i3 6100U processor defeatured models 855543 xx1 Intel Celeron 3855U processor ...

Страница 25: ... 7265NGW abgn ac Adapter 793840 005 Broadcom 943228 abgn 2x2 BT 4 LE PCIe USB NGFF 2230 797884 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 792610 005 Hard Drive Hardware Kit 813510 001 16 Drive connector cable 17 Drive bracket 18 Hard drive SATA does not include bracket NOTE The hard drive bracket and cable are available using spare part number 813510 001 1 TB 7200 rpm 9 5 mm 7...

Страница 26: ...use in HP Notebook 340 models defeatured 851535 001 22 Optical drive DVD RW Double Layer SuperMulti includes bracket and bezel 818147 001 Plastics Kit Item Component Spare part number Plastics Kit 845855 001 1 Optical drive insert 2 Fingerprint reader insert 18 Chapter 3 Illustrated parts catalog ...

Страница 27: ... models with a webcam 845187 001 For use in HP 346 G3 Notebook models without a webcam 850900 001 For use in HP 348 G3 Notebook models with a webcam 845188 001 For use in HP 348 G3 Notebook models without a webcam 854120 001 2 Raw display panel 35 6 cm 14 0 in HD WLED BrightView HD SVA display 845192 001 FHD UWVA display 845194 001 Hinges left and right 813511 001 3a Left and right hinges 3b Top h...

Страница 28: ...er Optical drive DVD RW Double Layer SuperMulti includes bracket and bezel 818147 001 Hard drive SATA does not include bracket 1 TB 7200 rpm 9 5 mm 766644 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm hybrid 7 mm 732000 001 Hard Drive Hardware Kit includes 813510 001 Hard drive connector Hard drive bracket Solid state drive 256 GB 845195 001 Miscellaneous parts Component Spare part number HP...

Страница 29: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Страница 30: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Страница 31: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Страница 32: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Страница 33: ...mation on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are...

Страница 34: ...hen shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release la...

Страница 35: ...rating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 To remove the optical drive 1 Remove the Phillips PM2 5 6 0 screw 1 that secures the optical drive to the computer 2 Remove the optica...

Страница 36: ...28 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 37: ...ntry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 59...

Страница 38: ... webcam 845188 001 For use in HP 348 G3 Notebook models without a webcam 854120 001 Webcam module VDW 845207 001 VDS 845208 001 Microphone module 852310 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external ...

Страница 39: ...y enclosure c Remove the display bezel 4 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift to disengage the adhesive that secures the webcam microphone module to the display and then remove the module 1 enough to disconnect the cable Component replacement procedures 31 ...

Страница 40: ...ur Phillips PM2 0 3 0 screws that secure the display panel to the enclosure b Rotate the display panel off the display enclosure 1 to gain access to the display cable connection on the back of the panel 32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 41: ... panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 Reverse this procedure to install the display assembly subcomponents Component replacement procedures 33 ...

Страница 42: ... unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed To remove the bottom cover 1 Position the computer upside down with the front toward you 2 Remove the two rubber feet from rear of the bottom of the computer 1 3 Remove the 13 Phillips PM2...

Страница 43: ...6 Lift the optical drive side of the cover up and then remove the bottom cover 2 Reverse this procedure to install the bottom cover Component replacement procedures 35 ...

Страница 44: ...system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the hard...

Страница 45: ...4 Flex the sides of the bracket 2 and then remove the bracket from the hard drive 3 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 37 ...

Страница 46: ... on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 Remove the solid state drive 1 Remove the Phillips PM2 0 3 5 screw 1 that secures the solid state drive to the system board NOTE If the module springs up when the screw is removed be sure to remove the module at the angle dictated by the spring mechanism When insta...

Страница 47: ...ter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on...

Страница 48: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 49: ...he power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to r...

Страница 50: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from the socket 1 and th...

Страница 51: ...onnected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the USB board 1 Disconnect the USB board cable fro...

Страница 52: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from its routing path 2 and then lift up and r...

Страница 53: ...ptical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the power button board 1 Disconnect the power button board cable from the system board 1 2 Disconnect the fan cable from the system board 2 the power button board cable routes under the fan cable 3 Lift the tape from atop the power button board 3 4 Remove the Phillips PM2 0 3 0 screw 4 that secures...

Страница 54: ...46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 55: ...d from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the fingerprint reader board 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the fingerprint reader board to the computer 2 Lift the bracket fro...

Страница 56: ... on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC...

Страница 57: ...Thermal material locations Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 Component replacement procedures 49 ...

Страница 58: ...hermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 59: ...nk assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer ...

Страница 60: ...5 Remove the fan from the computer 5 Reverse this procedure to install the fan 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 61: ... processor 845202 xx1 For use in HP Notebook PC models with 2 GB of discrete graphics memory Intel Core i7 6500U processor full featured models 845201 xx1 Intel Core i7 6500U processor defeatured models 854105 xx1 Intel Core i7 5500U processor 855546 xx1 Intel Core i5 6200U processor full featured models 845200 xx1 Intel Core i5 6200U processor defeatured models 855541 xx1 Intel Core i5 5200U proc...

Страница 62: ...g components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 39 Memory module see Memory module on page 41 Solid state drive see Solid state drive M 2 on page 38 To remove the system board 1 Disconnect the display cable from the system board 1 2 Remove the cable from under the tape and clips along its routing path 2 54 C...

Страница 63: ... connector cable 4 USB board cable 5 Antennas from WLAN module 6 Touchpad button board cable 7 Fingerprint reader cable 8 Speaker cable 4 Remove the Phillips PM2 0 3 0 screw 1 that secures the system board to the computer 5 Remove the five Phillips PM2 5 3 5 screws 2 that secure the system board to the computer Component replacement procedures 55 ...

Страница 64: ...6 Lift the system board out of the computer 3 Reverse this procedure to install the system board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 65: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 53 To remove the TouchPad button board 1 Disconnect the cable from the system board 1 2 ...

Страница 66: ...the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the ...

Страница 67: ...and two Phillips PM2 5 4 0 screws 2 that secure the display bezel to the enclosure NOTE The following image shows the display panel connected to the computer It will not be connected in this procedure b Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 until the bezel disengages from the display enclosure Component replacement procedures 59 ...

Страница 68: ...th the top edge toward you b Lift to disengage the adhesive that secures the webcam microphone module to the display and then remove the module 1 enough to disconnect the cable c Disconnect the cable 2 from the module 3 To remove the display panel a Remove the four Phillips PM2 0 3 0 screws that secure the display panel to the enclosure 60 Chapter 6 Removal and replacement procedures for Authorize...

Страница 69: ...the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 NOTE The following image shows the display panel connected to the computer It will not be connected in this procedure 4 To remove the display hinges Component replacement procedures 61 ...

Страница 70: ...e six Phillips PM2 0 3 0 screws 3 from the bottom of the hinges d Remove the top hinge 4 and the left and right hinges 5 5 To remove the wireless antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure and then remove the cables 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 71: ...ure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Use the following image to determine proper cable routing in the display 1 Display webcam cable 2 Antenna cables Reverse this procedure to reassemble and install the display assembly Component replacement procedures 63 ...

Страница 72: ...r cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 if installed 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the display see Display assembly on page 58 To remove the power connector cable 1 Disconnect the cable from the system board 1 2 Remove the cable...

Страница 73: ...n your computer BIOS version information also known as ROM date and System BIOS can be accessed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS To use Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow ...

Страница 74: ...ath when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by sel...

Страница 75: ...vailable on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS ve...

Страница 76: ...ost recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the...

Страница 77: ... the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separate...

Страница 78: ...iodically whenever the computer is running normally System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protec...

Страница 79: ...pies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore Y...

Страница 80: ...up and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for m...

Страница 81: ...overy Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible ...

Страница 82: ...ive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 74 Chapter 9 Backup and recovery in Windows 7 ...

Страница 83: ...ckup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 75 For information on the recovery options that are available using the recovery media see Using Windows tools on pag...

Страница 84: ...to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact i...

Страница 85: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 79 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 86: ...o start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pre...

Страница 87: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Страница 88: ...80 Chapter 10 Backing up restoring and recovering in Windows 10 ...

Страница 89: ...llowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 81 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP P...

Страница 90: ...et HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 82 Chapter 11 Using HP PC Hardware Diagnostics UEFI ...

Страница 91: ...33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates we...

Страница 92: ...m 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Brightness Non touch Touch on Panel TOP 220 nits non touch 200 nits touch Resolution 1366 768 Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3 6 mm non touch 3 2 mm touch 84 Chapter 12 Specifications ...

Страница 93: ...curity Seek times typical read including setting Single track 2 0 ms 1 5 ms Average read write 12 ms 111 ms Maximum 22 ms 14 ms Logical blocks 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm or 7200 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contac...

Страница 94: ...iameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 1...

Страница 95: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Страница 96: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Страница 97: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Страница 98: ...esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 90 Chapter 13 Statement of memory volatility ...

Страница 99: ...KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Byte...

Страница 100: ...dates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the ...

Страница 101: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Страница 102: ...Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using ...

Страница 103: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Страница 104: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Страница 105: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Страница 106: ...98 Chapter 14 Power cord set requirements ...

Страница 107: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 99 ...

Страница 108: ...100 Chapter 15 Recycling ...

Страница 109: ...lustrated 19 removing 30 58 display bezel illustrated 19 removing 30 59 display cable illustrated 20 removing 61 display enclosure illustrated 20 removing 63 display panel illustrated 19 30 product description 2 removing 32 60 61 display specifications 84 DVD RW SuperMulti DL Drive specifications 86 E electrostatic discharge 22 equipment guidelines 24 Ethernet product description 3 external media ...

Страница 110: ...ying 6 optical drive insert illustrated 18 optical drive identifying 6 original system recovery 72 77 P packaging guidelines 23 plastic parts service considerations 21 Plastics Kit illustrated 18 pointing device 4 ports external monitor 7 HDMI 7 product description 3 USB 3 0 charging powered 7 power button board illustrated 16 removing 45 power button identifying 11 power connector cable illustrat...

Страница 111: ...drive 85 optical drive 86 supported discs 69 supported discs recovery 76 system board removing 53 spare part number 16 53 system memory removing personal data from volatile 87 system recovery 72 77 system restore point creating 76 system restore point creating 75 system restore points 70 creating 70 T tools required 21 TouchPad buttons 9 TouchPad button board removing 57 spare part number 16 57 To...

Страница 112: ...104 Index ...

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