HotWire IPTV, Руководство пользователя

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Now press the left arrow until you are back to the first level menu and you will see the next option is...
Events: This is where you will find Pay per View as well as some free events that you may select.
Arrow left and the next selection down in the menu is
Telecentral: If you highlight & select this option you will have Spanish language movies to choose from.
Arrow left once more and you will see the final selection is
Adult: carries a vast array of Adult programming and Adult viewing content and, as the name implies,
contains strong adult material that may not suitable for younger viewing audiences.
FREQUENTLY ASKED QUESTIONS
I have a question about using my remote and would rather speak with a customer
support person.
Hotwire has excellent 24/7 technical support available to answer your questions.
Please call 1-800-355-5668.
There is no picture on multiple channels. What should I do?
• Verify Ethernet cable is seated / power connections from wall jack into STB (Set Top Box) fully
in wall socket and the box.
• Verify component connections from STB to TV
• Verify input source: there are up to 7 of these allow 2-5 seconds between pressing STB button
on remote.
• Check the Guide Favorites to ensure all channels are selected and that you are not viewing only
Favorite channels or only HD channels.
• Reboot Set Top Box – Unplug STB power cord & wait 10 seconds. Plug back in and STB will
initialize and reboot. Allow 3 minutes for it to reauthorize.
If the above steps do not resolve the issue call customer service.
There is no Picture on a single channel I have selected to watch. What should I do?
• Verify channel line up, Is this a channel you have subscribed to?
• Check the Guide: to ensure all channels are selected and that you are not viewing only the
“Favorites” channels or the HD channels.
• Reboot Set Top Box – Unplug STB power cord & wait 10 seconds. Plug back in and STB will
initialize and reboot. Allow 3 minutes for it to reauthorize.
If the above steps do not resolve the issue call customer service
The Channels are pixilating (small squares of frozen images on the TV screen).
What should I do?
• If your TV is an HDTV, verify TV Resolution (1080 or 720) is set correctly.
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