HotWire IPTV, Руководство пользователя

Страница: 20 / 22

• Reboot Set Top Box – Unplug STB power cord & wait 10 seconds. Plug back in and STB will
initialize and reboot. Allow 3 minutes for it to reauthorize.
If the above steps do not resolve the issue call customer service
My Set Top Box hangs when starting up. What should I do?
The First four steps in the boot up process are IP related:
Box LCD says: IP ACC (Accepts IP)
Box LCD says: Eth 0 (Ethernet port issue)
Message: Boot error press any key e040 (not getting an IP)
• Check that all of the connections to the STB are tight.
• Reboot the STB (unplug from power source, wait 30 seconds and plug back in)
If the above steps do not resolve the issue call customer service.
My HD Channels are not crisp and clear. What could cause this?
• Generally the resolution is not set properly. Either press RES button on remote or Guide and go
through settings and select proper resolution.
A new box is preset to 420i and HD is either 720P or 1080P. Check your TV manual to be sure which
setting is correct.
If the above steps do not resolve the issue call customer service.
How many hours of programming will my DVR record?
The total number of hours of recording will depend on the mix of standard definition and high definition
programs you record. On average you are able to record 80 hours of standard definition programming
and 18 hours of high definition programming.
To know how close the DVR hard drive is to reaching maximum capacity can be checked by pressing
the “menu” button on your remote, selecting DVR from the menu bar. The % stored is viewable in the
center of the screen.
When you are approaching capacity a message will appear under “messages” from the Menu.
If you have programming recorded that you want to save indefinitely it is wise to move the recordings to
an external hard drive.
How long can I keep my recordings?
If you lock the programs you may keep them indefinitely.
What happens if my DVR loses power temporarily?
All recordings saved prior to the outage will be saved and available. All programs scheduled to record
during the power outage will not be recorded.
19