Problem
Possible causes / Solutions:
The washer-dryer does not
start.
The appliance is not plugged into the socket fully, or not enough to make contact.
There is no power in the house.
The wash cycle does not start.
The washer-dryer door is not closed properly.
The ON/OFF
button has not been pressed.
The START/PAUSE
button has not been pressed.
The water tap has not been opened.
A delay has been set for the start time.
The washer-dryer does not fill
with water.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE
button has not been pressed.
The washer-dryer door
remains locked.
If you have selected the
option, at the end of the cycle the washer-dryer drum will rotate slowly; to end the
cycle press the START/PAUSE
button or the
option.
The washer-dryer
continuously loads and
unloads water.
The drain hose is not fitted between 65 and 100 cm from the floor.
The free end of the hose is immersed in water.
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the appliance off and contact the
Technical Assistance Service. If the home is on one of the upper floors of a building, there may be problems relating
to back-siphonage, causing the washer-dryer to fill with water and drain continuously. Special anti-siphon valves
are available in shops and help to prevent this inconvenience.
The washer-dryer does not
drain or spin.
The cycle does not include drainage: with certain cycles it must be started manually.
The
option is enabled: to complete the wash cycle, press the START/PAUSE
button.
The drain hose is bent.
The drainage duct is clogged.
The washer-dryer vibrates a
lot during the spin cycle.
The drum was not unlocked correctly during installation.
The washer-dryer is not level.
The washer-dryer is tucked between furniture cabinets and the wall.
The washer-dryer leaks.
The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
The icons corresponding to
the “Phase in progress” flash
rapidly at the same time as
the ON/OFF indicator light.
Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
There is too much foam.
The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and
machine wash”, or the like).
Too much detergent was used.
The washer-dryer does not
dry.
The appliance is not plugged into the socket, or not enough to make contact.
There has been a power failure.
The appliance door is not shut properly.
A DELAY TIMER has been set.
DRYING is in the OFF position.
TROUBLESHOOTING
Your washer-dryer could occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily
solved using the following list.
DEMO MODE: to deactivate this function, switch the washer-dryer OFF. Than press and hold “Start/Pause”
button, within 5 seconds press also “ON/OFF”
button and hold both buttons for 2 seconds.
You can download the SAFETY AND INSTALLATION INSTRUCTIONS, TECHNICAL SHEET and ENERGY DATA by:
• Visiting the website
http://docs.hotpoint.eu.
• Using the QR code.
• Alternatively,
contact our Technical Assistance Service
(the telephone number is indicated in the warranty
booklet). When contacting the Technical Assistance Service, provide the codes shown on the adhesive label applied
to the inside of the door.
For User’s Repair & Maintenance Information visit www.hotpoint.eu.
The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the
model identifier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu
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