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Chapter 3: Printer Troubleshooting and Maintenance

User Instructions for PC42d Desktop Printer

Contact Product Support

If you are unable to obtain solutions in

Page 27 “Printer Problems and Possible

Solutions"

, you may wish to try any of the following means:



Search our database at

www.hsmknowledgebase.com

;



Consult our Chinese experts via hot-line:

400-639-6841

;



Contact our experts in the U.S. and Canada via

www.honeywellaidc.com

Contact.

Before contacting our Product Support Department, please ensure that you have the

following information:



Printer serial number;



Printer configuration number;



Firmware type and version;



Printer command language;



Serial port setting (if applicable);



Medium setting;



Ethernet setting (if applicable)

You can obtain all of the above information on the printer’s

Web

page or test label.

Содержание PC42d

Страница 1: ...PC42d Desktop Printer User Instructions ...

Страница 2: ... held liable for any accident or indirect damage loss incurred as a result of the supply implementation or use of materials herein Furthermore HII does not accept any responsibility for any failure to achieve expected results by reason of the user s selection and use of software and or hardware The text in this Handbook contains proprietary information protected by copyright In addition all rights...

Страница 3: ... 5 Installation of inlaid paper roll medium 6 Installing external medium 10 Connecting the printer to its power source 11 Printer Command Language 11 About Direct Protocol 12 About ESim 12 About ZSim 12 Setting printer command language 12 Setting command language using printer button 13 Setting command language using printer portal 13 About test label 14 Print a test label when the printer is swit...

Страница 4: ...g the printer using printer portal 20 Configuring the printer using SDT 21 Upgrading firmware 22 Downloading updated printer firmware 23 Upgrading firmware using USB thumb drive 23 3 Printer Troubleshooting and Maintenance 24 Contact Product Support 25 Finding printer configuration and serial number 26 Printer Problems and Possible Solutions 27 Restoring Default Setting 28 Using printer button to ...

Страница 5: ...s 40 B Default Setting 42 Default settings 43 Serial port settings 43 Ethernet settings 44 Medium settings 44 Printing quality setting 47 General system settings 47 Managing I O settings 49 Managing services settings 49 DNS network services 50 Net1 network services 50 WINS network services 51 Web Server network services 51 C Using INPrint to print label 52 About INPrint page 53 Printing INPrint la...

Страница 6: ......

Страница 7: ...ebsite at www honeywellaidc com locations For our latest contact information please visit our website Product services and repair Honeywell International Inc provides services for all its products through its service centers around the world To find our service center near you please visit www honeywellaidc com Select Support Contact Support Service and Repair Before returning the product please c...

Страница 8: ...ting the printing Note Please comply with all safety and accident prevention regulations in the specification region and application venues Note Do not cause water to splash onto the printer Remove the printer when cleaning industrial environment with a soft hose or take precaution to protect it against splashing and humidity Note Both hardware and software safety precaution measures must be taken...

Страница 9: ...1 1 About the Printer This Chapter describes PC42d printer s features and basic operations ...

Страница 10: ...inches per second It can be connected to storage devices scanners or the USB port of a keyboard It can also be connected to USB port of a PC It supports programming languages for printers including Direct Protocol ZSim and ESim etc Optional factory installed Ethernet port Optional factory installed RS 232 serial port Printer features Use the illustration below to find the printer s features PC42d ...

Страница 11: ...el before reminding you to select the printer s command language Direct Protocol ESim or ZSim After the printer has printed the command language of your choice release the printer button Press the printer button for 2 seconds before released when the printer is in idle mode The printer will print a number of labels in order to calibrate the medium sensor paper feeding test Press the printer button...

Страница 12: ...ed the printing job will be terminated and all printing jobs will be discarded The printer will return to idle status LED Status Light The LED status light can be in green orange or red with each indicating the printer s current status Use the Table below to view the corresponding status of the LED light s color LED Status Light LED Status Description Off The printer is not connected to power Stea...

Страница 13: ...emove the USB thumb drive after the LED light shows stable constantly lit green light Flickering red light The printer is in Error mode It could be because The medium has run out the printer head is lifted printing channel is cluttered with labels or paper feeding test has not be carried out press the printer button to print a few test labels Once the error is corrected press the printer button ag...

Страница 14: ...er the Inlaid Paper Roll printing mode you can manually tear the medium along the paper cutting device by pulling the medium upwards 1 Turn the handles on both sides of the printer and lift the printer cover 2 Slide the medium brackets to adjust the distance between them Then place the medium roll between the brackets ...

Страница 15: ...inter 7 3 Make that the medium roll is tightly held between the brackets Press the locking keeper to lock the bracket 4 Slide the medium through the medium guide rod and adjust the guide rod s width to that of the medium Make sure that the medium is flat at all times ...

Страница 16: ... Note 1 When moving the sensor position the user would need to re align the paper otherwise the printing position may be inaccurate or paper feeding may stop because of incorrect position when pressing the FEED button or flickering red light which is an indication of irregularity 2 When a user switches between different types of paper the user must re align the papers each time Otherwise the print...

Страница 17: ... cover until you hear a click sound 7 Make sure to configure the following settings of the printer Type of medium Width and length of medium 8 Press the printer button to feed the medium until the first label on the medium roll can be seen For more information please see Page 14 Testing Labels ...

Страница 18: ...revent the medium from being under direct sunlight or coming into contact with dust dirt or other substances that can hinder printing quality or cause unnecessary wear and tear of the printer head 1 Place the medium behind the printer Feed the medium through the external medium feeding tray into the printer 2 Pass the medium through the printer and adjust the medium guide rod and sensor in the sam...

Страница 19: ...s 3 Switch on the power supply Upon activation of the printer the green LED indicator light will be lit and flickers Once the printer is ready to print its green LED indicator light will be constantly lit At this point you can set the printer s command language or print configured labels Please refer to Page 12 Setting Printer Command Language or Page 14 Testing Labels Printer Command Language Pri...

Страница 20: ...ase refer to ESim command reference manual About ZSim ZSim ZPL II command language simulator interprets Zebra programs without requiring any revision to the mainframe program If you send ZPL label documents to the printer you should select ZSim as your printer command language For more information please refer to ZSim command reference manual Setting printer command language You can use any of the...

Страница 21: ...and print a configuration label Use different command languages at two second intervals to print a label 5 After you have printed a label using a command language of your choice release the printer button Setting command language using printer portal To set the printer s command language through the printer portal the printer would have to be connected to Ethernet 1 Please ensure that the printer ...

Страница 22: ...est labels When switching on the printer When the printer is on standby mode Use printer configuration software You can also print test label using the printer portal but this would require that your printer be connected to the computer You would need to know the printer s IP address before you can check its portal When connected to the Ethernet it would take about 10 seconds to obtain the printer...

Страница 23: ...standby mode You can print a test label when the printer is in idle mode and is on standby for printing jobs 1 Please ensure that the printer has been installed with the medium 2 Press the printer button Paper will feed into the printer until the beginning of the next label After that it will print a configuration label ...

Страница 24: ...16 2 Connecting the Printer This Chapter describes how to connect your PC42d printer to your PC and Ethernet by downloading Windows printer driver ...

Страница 25: ...lation of driver If you do not have the Printer Companion CD but still wish to install driver please following the process below by downloading InterDriver from the Honeywell portal before installing the driver 1 Launch the web browser and visit www honeywellaidc com 2 Select Products Printers and Media Pc42d Economy Desktop Printer 3 From the software labels select the latest version of InterDriv...

Страница 26: ...ease refer to the Printer Companion CD provided along with the printer or the above instructions on installation 1 Download and install InterDriver on your PC 2 Connect one end of the USB cable to the USD port at the rear of the printer Connect the other end to your PC during the installation of InterDriver when prompted Connecting the printer using serial communication cable If your printer is eq...

Страница 27: ...able to the printer and the other end to the network 3 Print a configuration label to find the printer s IP address Please refer to Page 14 Testing Labels When the printer s LED turns steady green wait for about 10 seconds to obtain the printer s IP address If the test label shows the printer s IP address as 0 0 0 0 wait for another 10 seconds before printing another test label 4 Use the printer p...

Страница 28: ... printer portal You can configure the majority of network settings using the printer portal 1 Launch a web browser on your PC 2 Key in the printer s IP address on the address toolbar then press Enter The printer portal will be displayed Note If you do not know the printer s IP address print a configuration label to find it Please refer to Page 14 Testing Labels 3 Click Login 4 Enter Username and P...

Страница 29: ...on medium printing quality or performance click Printing For display service general setting and maintenance warning information trigger click System Settings To set the trigger conditions for errors warning and precautionary alarm information click Alerts Configuring the printer using SDT You can use SDTs to configure the printer s settings You can also use them to print configuration labels alig...

Страница 30: ...general settings 7 Change the settings that you wish to configure 8 Click Write to Printer to send the new settings to the printer Upgrading firmware You should check regular updates for your printer s firmware Updated firmware would include patching or other functions that may be of use to you You can download the latest versions of firmware for PC42d printer at www honeywellaidc com under Downlo...

Страница 31: ...mb drive to upgrade the printer s firmware 1 Make sure that the USB thumb drive is formatted to contain only one segment FAT16 or FAT32 2 Download printer firmware from Honeywell website 3 Duplicate the upgraded firmware generally in bin format to the USB firmware s root directory 4 Switch off the printer 5 Insert the USB thumb drive into a USB port of the printer 6 Switch on the printer When down...

Страница 32: ...24 3 Printer Troubleshooting and Maintenance ...

Страница 33: ...com Consult our Chinese experts via hot line 400 639 6841 Contact our experts in the U S and Canada via www honeywellaidc com Contact Before contacting our Product Support Department please ensure that you have the following information Printer serial number Printer configuration number Firmware type and version Printer command language Serial port setting if applicable Medium setting Ethernet set...

Страница 34: ...nd Maintenance 26 User Instructions for PC42d Desktop Printer Finding printer configuration and serial number You can find the printer s configuration and serial number on the product label at the base of the printer Configuration label ...

Страница 35: ...please refer to Page 30 Cleaning the Printer Head Poor printing quality Try the following possible solutions Clean the printer head For assistance please refer to Page 30 Cleaning the Printer Head Ensure that the darkness setting is suitable for the medium Printer appears to be working but does not print any contents For thermo sensitive printing please try the following solutions Make sure that t...

Страница 36: ...oring default setting of the printer is to use the printer button 1 Switch off the printer 2 Press the handle on both sides of the printer to open its cover 3 Switch on the printer 4 When the LED status light shows flickering green light press the printer button until the LED light is off 5 Make sure that the medium is correctly installed 6 Close the printer cover Note Using the printer button to ...

Страница 37: ...l be displayed 3 Click on Login on the top right hand corner to show the Login page 4 Enter your Username and Password then click Login The default username is itadmin and the default password is pass 5 Click Services options Restore Defaults 6 Select the setting that you wish to be restored Select Network settings for default setting of all network connections e g IP address network name Select U...

Страница 38: ...or tearing rod please use cotton buds dipped in isopropanol Note You must not under any circumstances using hard or sharp tools to remove jammed labels or other materials This will easily cause damage to the highly sensitive printer head 1 Switch off the printer and remove its power supply 2 Open the printer s cover and printing mechanism before removing the medium if it is already installed 3 Ins...

Страница 39: ...ature of the room in which the printer is situated When the printer is being re activated its firmware will check the printer head 1 Switch off the printer and remove its power supply 2 Open the printer s cover by turning the handles on both sides of the printer 3 Simultaneously turn the flexible locking mechanism on both sides of the printer head such as to enable the printer head to move forward...

Страница 40: ...cable before screwing it tightly onto the new printer head 8 Connect the electric cable to the new printer head 9 Push the new printer head into the supporting base of the printing mechanism 10 Slightly incline the printer head upwards such as to enable it to enter the printer cover before pressing it in place 11 Once the printer head is in the correct position the printer head flexible locking me...

Страница 41: ...r there is debris on the roller If it is dirty it should be cleaned Note Use of hard or sharp tools to remove jammed labels or other materials is strictly prohibited As the roller is highly precise it can be easily damaged 1 Switch off the printer and remove its power supply 2 Open the printer s cover by turning the handles on both sides of the printer 3 Remove the installed medium 4 Push the spri...

Страница 42: ...tton bud dipped in isopropanol to clean any residual adhesive on the roller 7 Install the roller in the reverse order stated in Steps 4 and 5 8 Close the printer s cover until you hear a click sound Cleaning the printer s interior Ensure that the printer s interior is clean at all times Ensure the medium channel is clean Ensure that the polyester film on the sensor is covered with fingerprint oil ...

Страница 43: ...e following cleaning products for their compatibility with the surface of PC42d printer They are recommended for use Recommended cleaning agent Manufacturer Product Homax Goo Gone Johnson Virex TB Metrex Cavi Wipes Multiple suppliers 70 isopropanol Ammonium chloride 10 Glycol screen cleaning agent Sodium hypochlorite 6 Orange Sol Multi Use Citrus PDI SANI CLOTH HB SANI CLOTH PLUS SUPER SANI CLOTH ...

Страница 44: ...36 A Specifications This appendix sets out the specifications for PC42d printer ...

Страница 45: ...non condensation PC42d Printing Speed Resolution and General Specifications of Medium Printing Mode Direct thermo sensitive Printing Speed Variable 50 75 and 100 mm s 2 3 and 4 ips Resolution 203 dph 8 dots mm Printing Width Maximum 104 mm 4 09 in Medium Width 25 4 110 mm 0 99 4 33 in Label Roll Diameter Maximum 127 mm 5 in Label Length Minimum 9 6 mm 0 38 in Interval between Labels 2 4 5 mm 0 08 ...

Страница 46: ...ect Protocol ESim ZSim Sensor Label interval sensor Printer head lifting sensor Black label sensor Network services FTP Line printer remote LPR protocol Telnet 9100 DHCP Original TCP BOOTP Web page General font scale technology and standard Latin alphabets Andale Mono Andale Mono bold Univers Univers bold Univers Condensed bold OCR A OCR B CG Triumvirate block letter MHeiGB18030C_中 Simplified Chin...

Страница 47: ...pe Bitmap Type of image documents supported Supports only 1 bit color depth black and white PCX PNG GIF BMP Drivers Supports Microsoft Windows XP Vista Windows 7 Server 2003 and Server 2008 Supports both 32 bit and 64 bit versions InterDriver also supports Windows 8 Windows 8 1 Windows 10 and Windows Server 2012 ...

Страница 48: ...full ASCII Code 39 with checksum Code 93 Code 128 Code 128 Subset A Code 128 Subset B Code 128 Subset C Code 128 UCC DUN 14 16 EAN EAN 8 EAN 13 EAN 128 EAN 128 subset A EAN 128 Subset B EAN 128 Subset C HIBC 39 HIBC 128 Industrial 2 of 5 Interleaved 2 of 5 ISBT 128 Matrix 2 of 5 Straight 2 of 5 UPC Add on bar code and symbolic notation standards Add on 2 ...

Страница 49: ...Expanded GS1 DataBar Expanded Stacked GS1 DataBar Limited GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional GS1 DataBar Truncated Hanxin MaxiCode MicroPDF417 MSI revised Plessey PDF417 Planet Plessey Postnet QR Code USPS 4 State Customer Bar Code Composite bar code and symbolic notation standards EAN 8 Composite CC A CC B EAN 13 Composite CC A CC B GS1 Composite formerly EAN UCC Composite UP...

Страница 50: ...Appendix A Specifications 42 B Default Setting The following appendix includes all the default settings for the printer ...

Страница 51: ...tes the manner in which the printer examines the integrity of transmitted data None Stop Bit This is the bit number at the end of each character It allows the signal receiving hardware to check the character s end and resume synchronization with the character 1 Hardware This checks whether the designated hardware flow control RTS CTS is being used to manage rate of data transmission between the eq...

Страница 52: ... IP network IPv4 0 0 0 0 Subnet mask Designates the numerals used to define the IP address in a TCP IP network 0 0 0 0 Default router Designates the router s IP address The device will send data packet to another subnet or unknown destination through this router 0 0 0 0 DHCP response Designates whether the printer receives DHCP response through broadcast or unicast Broadcast Medium settings This s...

Страница 53: ...nter Thermo sensitive Medium margin X Sets the width of the margin from the left edge of the label near the printer head to the edge of the printing area The unit of measurement is defined based on Measurement Unit specification 0 Medium width Set the width of the printing area from the margin X to that measured by the printer head to the edge of the printing area The unit of measurement is define...

Страница 54: ... value before the printer prints the labels The unit of measurement is defined based on Measurement Unit specification Its range is 9999 to 9999 148 points Stop adjustment Sets the medium length for delivery positive value or recover negative value after the printer prints the labels The unit of measurement is defined based on Measurement Unit specification Its range is 9999 to 9999 0 point Medium...

Страница 55: ...r feeding test The printer prints 2 configuration labels to align medium sensor No operation Printing quality setting This section explains printing quality settings To view such settings On the printer web page click Configure options Printing Print Quality Printing quality setting Setting Description Default Value Printing speed Sets the printer s label printing speed The unit of measurement is ...

Страница 56: ...e printer when printing the text on test labels Simplified Chinese Display language Web page Sets the language used by the printer when displaying the text on the web page Simplified Chinese Keyboard entry Selects the language of external keyboard connected to the printer US UK Time Sets current time System time Command language Selects the printer s command language The printer has to be re activ...

Страница 57: ...d with Ethernet module you can only see Manage Services in the menu To view such services On the printer web page click Configure options System Settings Manage Services Managing services settings Setting Description Default Value Web Server Determines whether or not the printer s web server is enabled Enable FTP Determines whether File Transfer Protocol can be used by the printer Enable Net1 Dete...

Страница 58: ...ts the IP address of the auxiliary server to which the printer sends DNS request DNS server stores the TCP IP network s IP address and routing information 0 0 0 0 Net1 network services This section describes the printer s Net1 settings To view these settings On the printer web page click Configure options Network Settings Net1 Net1 network services settings Setting Description Default Value Queue ...

Страница 59: ...rver stores the TCP IP network s IP address and routing information 0 0 0 0 Secondary WINS server Sets the IP address of the auxiliary server to which the printer sends WINS request WINS server stores the TCP IP network s IP address and routing information 0 0 0 0 Web Server network services This section describes the printer s Web Server settings To view such settings On the printer web page clic...

Страница 60: ...Appendix B Default Settings 52 User Instructions for PC42d Desktop Printer C Using INPrint to print label This Appendix explains the use of INPrint function to print labels ...

Страница 61: ...icate its own label format and carry out printing using the web page PC42d INPrint web page Printing INPrint label If the printer is already connected to Ethernet the user can enter information through the Web forms in order to print label The Web forms can be accessed through the printer Web page 1 Launch a browser on desktop PC 2 Key in the printer s IP address at the address toolbar and press E...

Страница 62: ...ck Customer Downloaded then select the web forms from the list If you wish to use one of the resident web forms click Resident then select from the list the web form 7 You can enter the relevant information in the web forms according to your needs 8 Optional To preview label on the screen click Preview Illustration of resident return address label 9 To print label click Print ...

Страница 63: ...rint to print label User Instructions for PC42d Desktop Printer 55 INPrint pre defined label formats INPrint pre defined label formats and illustrations Name of Format Illustration 203_returnadd_3x1 lbx 203_in_demo_4x6 lbx ...

Страница 64: ... C Using INPrint to print label 56 User Instructions for PC42d Desktop Printer INPrint pre defined label formats and illustrations continue Name of Format Illustration 203_shipaddr_4x6 lbx 203_packslip_4x6 lbx ...

Страница 65: ...Honeywell Sensing And Productivity Solutions 9680 Old Bailes Road Fort Mill SC 29707 www honeywellaidc com User Instructions of PC42d Desktop Printer P N PC42d SC UG Rev A 16 ...

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