Troubleshooting
79
12
Troubleshooting
Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).
Table 12-1 Troubleshooting
Issues
Solutions
Cannot play downloaded file
•
Use the player located on the CD that came
with your camera.
•
Ensure that DirectX 8.1 or higher is installed
on your PC.
•
Install the DivX503Bundle.exe plugin for
playing AVI files.
If you are running Windows XP, install the
Cannot set camera frame rate above
20 fps when Embedded NVR
resolution set at 3 MP or lower.
1.
On the NVR, go to NVR setup and set
the resolution to 3MP and click
Save
.
2.
Go to
Remote Device
and click
Delete
to remove the camera. Then select the
camera in the Searched Device area and
click
Add
.
3.
Click Modify for the camera in the Added
Device area. Select
ONVIF
from the drop-
down list of manufacturers and click
Save
.
You can now set the frame rate at 20 fps or
above for 3 MP or lower resolutions at the NVR
end.
Cannot get 4 MP resolution at the
NVR.
1.
Make sure the NVR supports 4 MP
(2688×1520) resolution.
2.
On the NVR, go to NVR setup
Remote
Device
and click
Modify
for the 4 MP
camera in the added device area. Select
ONVIF
from the drop-down list of
manufacturers and click
Save
. You can
now setup 4 MP resolution on the NVR
end.
IR video is poor.
•
Ensure that the power supply is adequate.
An inadequate power supply may not be
able to support the IR lights.
