Hisense warranty
terms and conditions
1. HISENSE Australia will provide parts and labor to you the customer as set out herein.
2. Nothing in the warranty, limits any rights you may have under the trade practice act or any
other commonwealth or state legislation. Such rights cannot be changed by the conditions in
this warranty. Subject to the conditions below this appliance is warranted by Hisense and/or its
Agents to be free from defects in materials and workmanship for a period of 36 months from
the date of purchase (the
“
Warranty period
”
) .
3. This warranty:
a.covers products purchased as NEW, manufactured for use in Mainland Australia and
Tasmania;
b. commences from the date of purchase as listed on the Customers invoice;
c. provides for the labour and replacement parts necessary to maintain your product in good
operating condition as specified in this warranty however, if repair is needed because of
product failure during normal usage, Hisense has the option to repair or replace the
defective product or part of the product with a product or part of the product of like kind and
quality and a replacement part may be new or reconditioned of like kind and quality and
may cost less than the original product purchased and no charges or refunds will be made
based on the replacement product cost difference;
d. applies only to the original purchaser and cannot be transferred;
e.is only applicable when your appliance is used in a domestic environment;
f. covers products for commercial purposes for a period of 90 Days from the date of purchase.
4. Product Identification
a. Hisense reserves the right to reject claims for any services or work where the Customer
requesting such work or services from Hisense and/or its agents cannot produce for
verification the serial number and the proof of purchase as per original purchase invoice.
b. The warranty will be voided if any Serial Number sticker provided to be placed on the
equipment is damaged, modified or removed.
c. In the event that a request for repair is made against a warranty where the Serial Number
sticker is not attached to the product or the customer cannot produce for verification the
original invoice, the repairer will not perform any repairs on the product and the Customer
will be charged a service call-out fee.
5. What is covered by this warranty
a. The equipment is covered for faulty workmanship on parts that have failed under normal
use which are contained within the product.
b. Hisense and/or its Agents will decide if there are any defects in the material and/or
workmanship
c. This warranty is only applicable for repairs on declared equipment carried out within
Mainland Australia and Tasmania
6. What is not Covered by this warranty (excluded):
a. any damage or failure:
i. of equipment due to the product being inadequately serviced or maintained as per
manufacturer
’
s
recommendations;
ii.resulting from environmental conditions including and not limited to dirt, dust, rodents,
insects, rust, corrosion, salt built- up, of any part of the product including its parts; or
iii. resulting from excessive use
“
fair
wear and tear
”
;
iv.resulting from poor installation including and not limited to positioning and externally fitted
equipment such as plumbing and drainage, or incompatibility of connected equipment;
v. to the product caused by overheating as a result of sitting or positioning of the equipment,
where there is not provision for adequate ventilation, drainage or a dust free environment;
vi. caused if your appliance has been dismantled, repaired or serviced by any person other
than someone authorized by Hisense;
vii.to a product or components, caused by power surges or spikes, including and not
limited to, mains power and telecommunications connections, or to other unspecified
sources, incorrect power current, voltage fluctuation, amperage fluctuation, rust or
corrosion;
viii.Any form of physical damage of unknown cause, including snapped, damaged or broken
parts, collision with another object, use of which it is not designed, negligence, accident
or deliberate misuse, theft, abuse, vandalism, flood, fire, earthquake, electrical storms or
any other act of God, any war related events or terrorism.
b. costs of attendance and testing where no mechanical or electrical failure is identified;
c. initial setup and installation of the product;
d. Normal maintenance costs and costs incurred through the installation of items listed as
requiring periodic replacement;
e. products with removed or altered serial numbers;
f. consumables such as but not limited to bulbs/globes, batteries, remote controls or filters;
g. removal repair or reinstallation of internal component not performed by or approved by
Washing Machine and Refrigerator
21
22
The inverter motor of washing machines has part replacement warranty of 11 years in total.
The inverter motor parts only warranty does not include labor costs and must be verified by
Hisense certified service Agent.
Hisense authorized service centre;
h. cosmetic or structural items;
i. Any failures due to the interference from or to other products and/or sources;
Version 03-13
