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Troubleshooting

UM23.8A User Manual, 99183A, June 2022

Touch Screen Troubleshooting

Multi-Touch Touch Screen Models (HIS-UM23.8-_PVA, HIS-UM23.8-_RVA, and

HIS-UM23�8-_SVA)

Symptom

Causes

Solutions

No response

when touching

the touch

screen

Touch screen cable is not

plugged in correctly.

Make sure the USB touch screen cable

is securely connected to the monitor and

PC�

USB cable length exceeds 5

meters�

USB cables have a 5 meter limitation�

Exceeding this length may cause

connection issues without the use of a

USB or KVM extender device� Please

contact Hope Industrial support for

extension options�

The screen

responds to

touch, but does

not follow my

finger

Touch screen calibration

issue�

Hope Industrial PCAP and Multi-Touch

Resistive touch screens are calibrated

at the factory and should not require

recalibration in the field. If a touch

accuracy issue is encountered, please

contact Hope Industrial support for

solutions�

Содержание HIS-UM23.8 Series

Страница 1: ...USER MANUAL Model No HIS UM23 8 _ _ _ A REVISION A 23 8 UNIVERSAL MOUNT INDUSTRIAL MONITOR ...

Страница 2: ...er Cables 8 Connect and Set Up Touch Screen 9 Step 3 Install the Monitor 13 Pre Assembled Workstations 13 Install Cable Exit Cover Plate 13 Mount the Monitor 14 Video Settings 17 Setting the Timing Mode 17 Control Panel Buttons 18 On Screen Display OSD Menus 20 Picture Menu 20 VGA Settings Menu 22 Setup Menu 23 Cleaning Instructions 26 Troubleshooting 27 Video Troubleshooting 27 Touch Screen Troub...

Страница 3: ...ible When using DC power input The HIS UM23 8 subject unit is to be powered by a Listed Power Supply suitable for the application with outputs at SELV LPS or Class 2 levels rated 10 8 26 4VDC 2 3 A max The equipment is not intended to connect directly to a DC Mains source FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 ...

Страница 4: ... Classe II Division 2 Groupes F et G et Classe III endroits hasardeux ou endroits non hasardeux seulement WARNING EXPLOSION HAZARD Do not disconnect equipment unless power has been removed or the area is known to be non hazardous WARNING EXPLOSION HAZARD Substitution of any components may impair suitability for Class I II III Division 2 Locations NOTE Hope Industrial Systems provides wiring and co...

Страница 5: ...cal Drawings UM23 8A User Manual 99183A June 2022 5 Mechanical Drawings Front View Rear View 528 6 mm 20 81 381 5 mm 15 02 298 0 mm 11 73 601 8 mm 23 69 CABLE ENTRY 601 8 mm 23 69 301 0 mm 11 85 161 3 mm 6 35 ...

Страница 6: ...echanical Drawings 6 UM23 8A User Manual 99183A June 2022 Side View KEYBOARD optional KVM EXTENDER optional 201 3 mm 7 93 40 3 mm 1 58 69 2 mm 2 72 Side Mounting Holes 1 4 20 Internal Thread x 0 625 Deep ...

Страница 7: ... the air temperature around the unit top and bottom will not exceed the rated specifications of the unit f The maximum rated temperature for the HIS UM23 8 is 50 C 122 F f Remember that even though this product is designed to operate at 50 C the life span of any electronic device is shortened when it is consistently operated at high temperatures Therefore it is wise to take steps to keep the tempe...

Страница 8: ...e for Mini DisplayPort An integrated DVI I connector is used to support both digital DVI HDMI and analog VGA RGB signals through the same port VGA signals require use of a VGA to DVI adapter RGB video sources BNC RCA require additional adapters HDMI including Mini and Micro can also use the DVI I port using an adapter After selecting the appropriate interface connect one end of your video cable to...

Страница 9: ...ks according to the label markings Securely tighten terminal block screws 2 Plug the connector into the unit and secure by tightening the two side screws 3 Earth and shield grounds should be connected via the adjacent chassis screw designated with this symbol HAZ LOC NOTE If steps 1 and 2 are not performed the product will not comply with Class I II III Division 2 Hazardous Location requirements C...

Страница 10: ...ation is available using an optional driver Contact Hope Industrial support for more information USB Connection and Strain Relief An integrated cable retention bracket is installed on the monitor s USB port and secures the connection Insert the USB cable connector through the retention bracket and into the monitor Connect the other end to the USB port on the host computer Single Touch Resistive To...

Страница 11: ...tegrated cable retention bracket and into the USB port Connect the other end to the USB port on the host computer 5 Proceed with Calibration below Note detailed and up to date USB driver installation instructions can be found at the following address https www hopeindustrial com blog calibrating a touch screen Installing the Driver Serial RS 232 Connections Serial Connections must be made before i...

Страница 12: ...Once the driver has finished installing you are ready to calibrate the touch screen Open the Windows Control Panel and ensure the View by option is set to Small icons in the top right of the window Click the Elo icon to open the Elo Touchscreen utility Under the General tab click the Align button to start the calibration routine ...

Страница 13: ...ch Cover Plate configuration and may also be found on our website at the following addresses Conduit Cable Exit CP CON Series https www HopeIndustrial com docs 99075 Pilot Hole Cover Plate CP BLNK Series https www HopeIndustrial com docs 99077 Compression Gland CP GL Series https www HopeIndustrial com docs 99033 Compression Gland CP RG Series CP RG1 https www HopeIndustrial com docs 99071 CP RG2 ...

Страница 14: ...ducts and may also be found on our website at the following addresses Yoke Mounting Hardware https www HopeIndustrial com docs 99025 YB N12 KIT for YB _ _ BLK N12 Series https www HopeIndustrial com docs 99026 Yoke and Benchtop Mounting Kit for YB Series https www HopeIndustrial com docs 99027 Heavy Industrial Pedestal Mounts Our Yoke and Pedestal Mount allows full range of pan and tilt motion Com...

Страница 15: ...ms for YA _ _ 15 and YA _ _ 24 Series https www HopeIndustrial com docs 99090 Wall Yoke for YW _ _ 07 Series https www HopeIndustrial com docs 99091 VESA Radial Arm The VESA Radial Arm Mount is designed to suspend our Universal Mount Monitors above a working area VESA Wall Mount Bracket The VESA Wall Mount Bracket allows simple effective mounting of our Universal Mount Monitors to any vertical sur...

Страница 16: ... installation instructions for specific VESA mounting options are shipped with the product and may also be found on our website at the following address https www HopeIndustrial com docs 99034 If using VESA mounting screws not supplied by Hope Industrial Systems ensure they do not intrude into the enclosure more than 12 7 mm 0 5 IMPORTANT UNIVERSAL MOUNT MONITOR NYLON WASHERS RUBBER WASHERS M4 SCR...

Страница 17: ...e use the On Screen Display OSD controls to adjust the screen image TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1920 x 1080 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location f 2000 XP Control Panel ...

Страница 18: ...tomatically after 60 seconds This is adjustable through the OSD Time out setting in the Setup menu 2 To navigate through the main OSD menu press the left or right button 3 To select a control to adjust press the Select SEL button to navigate down through the menu 4 To adjust a selected control press the left or right button or press the right button to open the submenu for a selected control 5 To ...

Страница 19: ...displayed Shortcut to adjust Brightness When the OSD menu IS displayed Navigates left in the main OSD menu Decreases adjustments for the selected control Right Up When the OSD menu IS displayed Navigates right in the main OSD menu Displays the submenu for the selected control Increases adjustments for the selected control Power Indicator Light LED lit green power is ON LED not lit or lit red power...

Страница 20: ... Inputs OSD Info Reset to factory defaults Source scan and Advanced Setup functions Picture Menu The Picture menu includes the Contrast Brightness Sharpness and Color functions Picture Menu Description Contrast Adjusts the difference between the image background black level and the foreground white level Brightness Adjusts the background black level of the screen image This feature may also be acc...

Страница 21: ...tent white red blue green Please contact our support team for further details NOTE The Auto color function is only available when using the analog VGA connector Theme mode Allows the user to select from three image modes for different usage as well as the default Off setting Multimedia optimizes the screen for multimedia applications such as video playback Desktop optimizes the screen for desktop ...

Страница 22: ... the screen for warmer white and richer red Normal is the factory default setting Cold adds blue to the screen image for cooler white VGA Settings Menu The VGA Settings menu includes the Timing Auto setup H total V position H position and Phase functions VGA Settings Menu Description Timing Displays the timing mode video signal input coming from the graphics card in the computer Auto setup Automat...

Страница 23: ...n Vertical Position Moves the screen image up and down H position Horizontal Position Moves the screen image left and right Phase Adjusts the focus of the screen image Allows the user to remove any horizontal noise and sharpen the image of characters Setup Menu The Setup menu includes the Inputs OSD Info Reset to factory defaults Source scan and Advanced Setup functions Setup Menu Description Inpu...

Страница 24: ...uage used in the menus and control screens Rotation allows the user to rotate the OSD by 0 90 180 or 270 A Mirrored setting is also available which is a horizontal reflection of the OSD OSD Position allows the user to move the OSD by its x Position or y Position Show Logo allows the user to disable the power on splash screen Info Displays the monitor s Software Software Revision Timing mode and Mo...

Страница 25: ... video board firmware Do not activate without assistance from Hope Industrial technical support CVT Mode set to On will force the display to only render VESA CVT standard signals When set to Off the default setting the display will use its entire internal lookup table when syncing to an incoming video signal CVT Mode should only be set to On as a troubleshooting step if the display is having troub...

Страница 26: ...AS IT WILL SCRATCH THE PROTECTIVE COATING ALWAYS USE A SOFT CLOTH PREFERABLY MADE OF COTTON All displays may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content Vinegar or ammonia will not hurt the screen The anti reflective coatings on glass window equipped displays are physically part of the surface of the glass and resist degradation ...

Страница 27: ...input voltage is 10 8 to 26 4 VDC No image on the screen and control s Power Indicator light is lit solid red Monitor is not powered on Press the Power button on the monitor for 1 2 seconds to turn the monitor on and make sure the Power Indicator light is lit green No image on the screen and control s Power Indicator light is blinking orange or blinking green Video cable is not plugged in correctl...

Страница 28: ...s menu This function may also be activated by pressing the Select SEL button outside of the OSD menu Fine tune the picture by manually adjusting the image using the settings in the OSD s VGA Settings menu Analog VGA signal is not a standard CVT signal this does not apply to digital signals Disable the CVT Mode function in the OSD s Setup Advanced Setup menu This allows the monitor to use the contr...

Страница 29: ...nd PC USB cable length exceeds 5 meters USB cables have a 5 meter limitation Exceeding this length may cause connection issues without the use of a USB or KVM extender device Please contact Hope Industrial support for extension options The screen responds to touch but does not follow my finger Touch screen calibration issue Hope Industrial PCAP and Multi Touch Resistive touch screens are calibrate...

Страница 30: ...2 Connections above Serial connection in use but connection to computer is not using the same port for which the touch screen driver is installed The Serial cable must be connected to the computer s COM port prior to driver installation to allow touch screen detection and association with the correct COM port To fix uninstall the driver reboot the computer then follow instructions in section Insta...

Страница 31: ...Vert 178 178 Contrast Ratio typical 1000 1 Backlight typical LED 40 000 hour brightness half life Functional Control Panel Buttons Menu SEL Navigate Down Auto setup Left Down Brightness Right Up Power On Screen Display OSD Menus Contrast Brightness Sharpness Color Timing Auto setup H total V position H position Phase Inputs OSD Info Reset to factory defaults Source scan Advanced Setup Touch Screen...

Страница 32: ...orizontal Scan 24 82 kHz Vertical Scan 50 75 Hz Common Supported Video Signal Formats not a complete list 1920 x 1080 50 60 Hz 1680 x 1050 60 70 Hz 1600 x 1200 50 60 65 70 75 Hz 1600 x 900 60 Hz 1400 x 1050 60 75 Hz 1440 x 900 60 75 Hz 1366 x 768 60 Hz 1360 x 768 50 60 Hz 1280 x 1024 60 67 72 75 Hz 1280 x 960 60 67 72 75 Hz 1280 x 800 50 60 75 Hz 1280 x 768 50 60 75 Hz 1280 x 720 50 60 Hz 1152 x 9...

Страница 33: ... model 11 34 kg 25 lbs Shipping Weight Black Powder Coated Carbon Steel model 14 5 kg 32 lbs Stainless Steel model 14 5 kg 32 lbs Environmental Operating Temperature 0 to 50 C 32 to 122 F Storage Temperature 20 to 60 C 4 to 140 F Humidity 20 to 90 non condensing Operating Shock 15 g 6 msec half sine Operating Vibration sine 1 0g swept sine 9 500 Hz Transport Vibration random 0 1g2 Hz 10 200 Hz 0 0...

Страница 34: ...shielded DC input cable UKCA NOTE DC power must use shielded DC input cable NOM Registration No NOM 019 SCFI 1998 Environmental WEEE Registration No WEE DJ1859ZX for UK only Enclosure UL 50E File No E212889 Hazardous Location UL Rated for Hazardous Locations I T E Listed for Class I Division 2 for Groups A B C and D Class II Division 2 for Groups F and G Class III Temp Code T5 File No E334953 per ...

Страница 35: ... is needed we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted you must ship or deliver the product to Hope Industrial Systems Freight prepaid What Does This Warranty Not Cover This warranty does not...

Страница 36: ... 800 001 0486 HopeIndustrial de Italy Phone 39 80 0740414 HopeIndustrial it Spain Phone 34 91 1438229 HopeIndustrial es Mexico Phone 52 800 9531935 HopeIndustrial mx EU Authorized Representative Falcons Logistics B V Hoeksteen 26 F 2132 MS Hoofddorp Netherlands HopeIndustrial eu Phone 31 20 241 0853 Sales sales HopeIndustrial eu Support support HopeIndustrial eu Accounting accounting HopeIndustria...

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