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Troubleshooting resources

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents:

Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist
with interpreting and resolving error messages.

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events.

To access troubleshooting resources for your product, see the Hewlett Packard Enterprise website

Hewlett Packard Enterprise website .

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Содержание ProLiant DL360 Gen10 Plus

Страница 1: ...HPE ProLiant DL360 Gen10 Plus Server User Guide Part Number 30 3C49FD5E 001 Published May 2021 Edition 1...

Страница 2: ...1 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to...

Страница 3: ...ug fans 1 9 DSC 25 2 port SFP28 card ports and LEDs 1 10 HPE NS204i p NVMe OS Boot Device components 1 11 HPE NS204i p NVMe OS Boot Device LED definitions 2 Operations 2 1 Power up the server 2 2 Powe...

Страница 4: ...irmware versions 4 4 4 Installing an energy pack 4 5 Memory options 4 5 1 Memory population information 4 5 2 DIMM processor compatibility 4 5 3 HPE SmartMemory speed information 4 5 4 Installing a DI...

Страница 5: ...Installing the Chassis Intrusion Detection switch option 4 18 Installing the Pensando DSP DSC 25 SFP28 card 4 19 Installing the HPE NS204i p Gen10 Plus Boot Device option 4 20 HPE Trusted Platform Mo...

Страница 6: ...nagement Log 6 6 Intelligent Provisioning 6 7 Management security 6 8 Scripting Toolkit for Windows and Linux 6 9 HPE Message Passing Interface 6 10 HPE Performance Cluster Manager 6 11 UEFI System Ut...

Страница 7: ...ogen Power Supply 9 3 2 HPE 800 W Flex Slot Platinum Hot plug Low Halogen Power Supply 9 3 3 HPE 800 W Flex Slot Titanium Hot plug Low Halogen Power Supply 9 3 4 HPE 800 W Flex Slot Universal Hot plug...

Страница 8: ...Component identification Component identification 8...

Страница 9: ...vice Port 6 USB 3 0 port 7 Drive bays Optional 2SFF drive bays The operating system does not recognize this port as a USB port 4LFF Item Description 1 Optical drive blank optional 2 Serial number iLO...

Страница 10: ...Solid green Normal Flashing green iLO is rebooting Flashing amber System degraded Flashing red System critical 4 NIC status LED Solid green Link to network Flashing green Network active Off No network...

Страница 11: ...stem critical 4 Power On Standby button and system power LED Solid green System on Flashing green Performing power on sequence Solid amber System in standby Off No power present When all four LEDs des...

Страница 12: ...The UID button can be used to display the Server Health Summary when the server will not power on For more information see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website UID...

Страница 13: ...vior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes OCP adapter 5 flashes Storage controller 6 flashes System board PCIe slots 7 flashes Power backplane 8 f...

Страница 14: ...NIC LEDs Off No link to network Solid green Network link Flashing green Network link with activity If power is off the front panel LED is not active For status see Rear panel LEDs Power supply LEDs O...

Страница 15: ...lash based on the network adapter port activity In the case of a dual port adapters only NIC LED 1 and 2 will illuminate to correspond with the activity of the respective network ports When the health...

Страница 16: ...r has detected a cautionary temperature level Over temp amber Red Amber The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properl...

Страница 17: ...ems Insight Display LED and color Health LED System power LED Status IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all...

Страница 18: ...PCIe4 2 Slot 2 PCIe4 3 Slot 3 PCIe4 optional requires second processor 4 Power supply 2 PS2 5 Power supply 1 PS1 6 Video VGA port 7 OCP 3 0 adapter if equipped 8 Serial port optional 9 USB 3 0 ports...

Страница 19: ...blue System is being managed remotely Off Identification is deactivated 4 Power supply 2 LED Solid green Normal Off One or more of the following conditions exists AC power unavailable Power supply fa...

Страница 20: ...ront display port USB 2 0 connector 5 Primary processor 1 PCIe riser connector 6 x4 SATA port 2 7 x4 SATA port 1 8 x2 SATA port 3 9 Front power USB 3 0 connector 10 SATA optical port 4 11 x8 NVMe port...

Страница 21: ...ane power connector 18 Chassis Intrusion Detection connector 19 Secondary processor 2 PCIe riser connector 20 Type a storage controller slot 21 System battery 22 Serial port connector 23 OCP 3 0 adapt...

Страница 22: ...Heatsink and socket components Item Description 1 Heatsink nuts 2 Alignment screws 3 Latch tabs 4 Heatsink latches Heatsink and socket components 22...

Страница 23: ...Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to On When the system maintenance switch position 6 is set to the On position the s...

Страница 24: ...DIMM slot locations DIMM slots are numbered sequentially 1 through 16 for each processor DIMM slot locations 24...

Страница 25: ...rank 4R Quad rank 8R Octal rank 3 Data width on DRAM x4 4 bit x8 8 bit 4 Memory generation PC4 DDR4 5 Maximum memory speed 3200 MT s 6 CAS latency AA CAS 22 22 22 AA CAS 26 22 22 for 3DS LRDIMM 7 DIM...

Страница 26: ...rcode S8089A218040000168APNMAXXXXXXXXXXX 6 Product Name Intel Optane persistent memory 7 Part Number 1234567A 8 Serial Number Barcode 8089 A2 1802 1234567A 9 PBA Number XXXXXX XXX For more information...

Страница 27: ...Drive numbering 8SFF and 8SFF 2SFF device bay numbering Item Description 1 Box 1 bays 1 8 2 Box 2 bays 1 and 2 4 LFF device bay numbering Item Description 1 Box 1 bays 1 4 Drive numbering 27...

Страница 28: ...n received for this drive The drive has also been identified by a management application Flashing amber 1 flash per second A predictive failure alert has been received for this drive Replace the drive...

Страница 29: ...HPE Basic Drive LED definitions 29...

Страница 30: ...own The high performance fans are required for some drive configurations They are also required for ASHRAE compliant configurations For more information on ASHRAE compliant configurations see the Hewl...

Страница 31: ...BIOS Platform Configuration RBSU Hot plug fans 31...

Страница 32: ...ght bracket is shown in the following illustration with SFP28 ports and LEDs Table 2 LED indicators Item LED Status Description 1 Management Port Activity LED Off No activity Flashing Passing traffic...

Страница 33: ...green Passing traffic flashing frequency indicates traffic intensity Solid amber Link fault 5 System status LED Off System is not powered Solid amber Power is up software has not booted yet Solid gree...

Страница 34: ...S204i p NVMe OS Boot Devicecomponents Item Description 1 Drive bay 1 2 Drive bay 2 3 Thermal interface pad with removable liner 4 M 2 drive retaining latches HPE NS204i p NVMe OS Boot Device component...

Страница 35: ...NVMe OS Boot DeviceLED definitions Item Description Fault LED status 1 Bay 1 LED Off Normal Flashing 1Hz Drive predictive failure Amber Drive failure 2 Bay 2 LED HPE NS204i p NVMe OS Boot Device LED d...

Страница 36: ...Operations Operations 36...

Страница 37: ...Power up the server To power up the server use one of the following methods Press the Power On Standby button Use the virtual power button through iLO Power up the server 37...

Страница 38: ...before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode w...

Страница 39: ...il the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WA...

Страница 40: ...third party rack Procedure 1 Power down the server 2 Extend the server from the rack 3 Disconnect the cabling and remove the server from the rack For more information see the documentation that ships...

Страница 41: ...the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Procedure 1 Powe...

Страница 42: ...of the server with the latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the latch The access panel slides to a closed position 3 Tighten the...

Страница 43: ...rver from the rack Remove the server from the rack 3 Remove the access panel 4 Remove the fan CAUTION Do not operate the server for long periods with the access panel open or removed Operating the ser...

Страница 44: ...1 Back up all server data 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend...

Страница 45: ...ure 1 Install the PCI riser cage 2 Install the access panel 3 Install the server into the rack 4 Connect each power cord to the server 5 Connect each power cord to the power source 6 Power up the serv...

Страница 46: ...server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack b Remove the serv...

Страница 47: ...Remove the secondary PCI riser cage 47...

Страница 48: ...e riser cage 2 If needed install expansion boards 3 Install the access panel 4 Install the server into the rack 5 Connect each power cord to the server 6 Connect each power cord to the power source 7...

Страница 49: ...e power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove all drives...

Страница 50: ...thermal damage do not operate the server unless all bays are populated with either a component or a blank Figure 1 Removing an SFF drive blank Figure 2 Removing an LFF drive blank To replace the comp...

Страница 51: ...t covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the drive from the hot plug drive LED definitions...

Страница 52: ...Release the cable management arm Release the cable management arm and then swing the arm away from the rack Release the cable management arm 52...

Страница 53: ...Systems Insight Display To access the optional Systems Insight Display 1 Press and release the panel 2 After the display ejects rotate the display to view the LEDs 8SFF 4LFF Accessing the Systems Insi...

Страница 54: ...Accessing the Systems Insight Display 54...

Страница 55: ...Setup Setup 55...

Страница 56: ...standard product warranty with easy to buy easy to use support packages that will help you make the most of your server investments Some of the HPE support services for hardware software or both are F...

Страница 57: ...Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Optimum environment 57...

Страница 58: ...s Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack witho...

Страница 59: ...for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party...

Страница 60: ...to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circu...

Страница 61: ...ctrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or ce...

Страница 62: ...g electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment should be located in the same i...

Страница 63: ...e server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC DC power is removed WARNING T...

Страница 64: ...At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being m...

Страница 65: ...or installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation and software products Rack mo...

Страница 66: ...stall any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation...

Страница 67: ...red to help align the server if the server is installed higher than chest level Use caution when installing theserver in or removing theserver from the rack it is unstable when not fastened to the rai...

Страница 68: ...operating system on the server use one of the following methods Intelligent Provisioning For single server deployment updating and provisioning capabilities For more information see Installing the op...

Страница 69: ...Standby button 3 During server POST press F10 4 Complete the initial Preferences and Registration portion of Intelligent Provisioning 5 At the Start screen click Configure and Install 6 To finish the...

Страница 70: ...press the F9 key in the ProLiant POST screen to enter the UEFI System Utilities screen By default the System Utilities menus are in the English language If you do not need to modify the server configu...

Страница 71: ...em Utilities screen and modify the server configuration ROM default settings press the F9 key on the ProLiant POST screen Choose one of the following boot modes Legacy BIOS UEFI default If you do not...

Страница 72: ...Registering the server To experience quicker service and more efficient support register the product at the Hewlett Packard Enterprise Product Registration website Registering the server 72...

Страница 73: ...Hardware options installation Hardware options installation 73...

Страница 74: ...For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Hewl...

Страница 75: ...similar steps and streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them C...

Страница 76: ...tem becomes unstable and may shut down when it detects mismatched power supplies CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with eit...

Страница 77: ...nt arm is available to help with routing To obtain a cable management arm contact a Hewlett Packard Enterprise authorized reseller 7 Connect the power cord to the AC power source 8 Be sure that the po...

Страница 78: ...torage Battery HPE Smart Storage Hybrid Capacitor IMPORTANT The HPE Smart Storage Hybrid Capacitor is only supported on Gen10 and later servers For a list of supported controllers see the product Quic...

Страница 79: ...ttery can support up to 24 devices After the battery is installed it might take up to two hours to charge Controller features requiring backup power are not re enabled until the battery is capable of...

Страница 80: ...acitor with the 145mm cable Before installing the HPE Smart Storage Hybrid Capacitor verify that the system BIOS meets the minimum firmware requirements to support the capacitor pack IMPORTANT If the...

Страница 81: ...Minimum firmware versions Product Minimum firmware version HPE ProLiant DL360 Gen10 Plus Server system ROM 1 40 HPE Smart Array SR controllers 3 53 Minimum firmware versions 81...

Страница 82: ...Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Install the energy pack and connec...

Страница 83: ...erver does not support mixing LRDIMMs and RDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization All memory installed in the server must be of...

Страница 84: ...formation For specific memory population information see the memory population guidelines on the Hewlett Packard Enterprise website https www hpe com docs intel population rules Gen10plus Memory popul...

Страница 85: ...etermines the type of DIMM that is supported in the server Third generation Intel Xeon Scalable processors support DDR4 3200 DIMMs Mixing DIMM types is not supported Install only the supported DDR4 32...

Страница 86: ...SmartMemory speed information For more information about memory speed information see the Hewlett Packard Enterprise website https www hpe com docs memory speed table HPE SmartMemory speed information...

Страница 87: ...Recommended 230W to 270W Recommended 150W to 270W Required Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from th...

Страница 88: ...ach power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Open the DIMM slot latches 6 Install the DIMM 7...

Страница 89: ...rovide fast high capacity cost effective memory and storage to transform big data workloads and analytics by enabling data to be stored moved and processed quickly Persistent memory modules use the st...

Страница 90: ...le processor compatibility Intel Optane persistent memory 200 series for HPE is supported only in servers with second generation Intel Xeon Scalable processors installed Persistent memory module proce...

Страница 91: ...ormation For specific population and configuration information see the memory population guidelines on the Hewlett Packard Enterprise website https www hpe com docs memory population rules Persistent...

Страница 92: ...re version 2 44 HPE Innovation Engine Firmware version 1 0 0 20 or later Download the required firmware and drivers from the Hewlett Packard Enterprise website https www hpe com info persistentmemory...

Страница 93: ...ent memory module into the slot When installed properly not all DIMMs or persistent memory modules will face in the same direction CAUTION Electrostatic discharge can damage electronic components Be s...

Страница 94: ...the access panel 10 Slide or install the server into the rack 11 If removed reconnect all power cables 12 Power up the server 13 Configure the server for Intel Optane persistent memory for HPE Instal...

Страница 95: ...tools are available including UEFI System Utilities Configure the server by using the UEFI System Utilities through the Remote Console To access the UEFI System Utilities press F9 during POST iLO REST...

Страница 96: ...ion kit Procedure 1 Observe the following alert IMPORTANT After removing a high performance dual rotor fan install or replace the fan within 60 seconds Otherwise the server will shut down gracefully 2...

Страница 97: ...y pressing the tab Do not press on other areas of the fan 9 Install the access panel Install the access panel 10 Slide the server into the rack 11 Connect each power cord to the server 12 Connect each...

Страница 98: ...Back up all server data 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the...

Страница 99: ...optical drive 10 Install the access panel Install the access panel 11 Install the server in the rack 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up...

Страница 100: ...r a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove t...

Страница 101: ...ess panel Install the access panel 9 Install the server in the rack 10 Connect each power cord to the server 11 Connect each power cord to the power source 12 Power up the server Power up the server I...

Страница 102: ...m automatically sets all device numbers For drive numbering see Drive bay numbering If using only one hard drive install it in the bay with the lowest device number To provide the greatest storage spa...

Страница 103: ...nd thermal damage do not operate the server unless all drive and device bays are populated with either a component or a blank Procedure 1 Remove the drive blank LFF drive blank SFF drive blank 2 Prepa...

Страница 104: ...on for detailed instructions HPE SR Gen10 Plus Software RAID User Guide at https www hpe com support SSC SRGen10Plus ug HPE SmartRAID SR Gen10 Plus Controller User Guide at https www hpe com info Smar...

Страница 105: ...An optical drive Procedure 1 Back up all server data 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one...

Страница 106: ...ATA optical storage drive connector 9 Install the access panel Install the access panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the pow...

Страница 107: ...ay port USB optical blank option is installed For more information see Installing an 8SFF display port USB optical blank option Procedure 1 Remove the optical drive blank 2 Install the optical drive 3...

Страница 108: ...Installing an 8SFF optical drive 108...

Страница 109: ...it T 10 Torx screwdriver Additional cables as needed 2SFF SAS or SATA drives or blanks Procedure 1 Back up all server data 2 Power down the server 3 Remove all power a Disconnect each power cord from...

Страница 110: ...8 Route and connect the data cable 9 Route and connect the power cable Installing a 2SFF SAS SATA NVMe drive cage 110...

Страница 111: ...ss panel 11 Install the server in the rack 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server 15 Install drives Installing a 2SFF SAS SATA N...

Страница 112: ...the following Slot 1 Full height 3 4 length expansion boards up to 9 5 Slot 2 Half length half height expansion boards 3 4 length expansion boards up to 9 5 when either a low profile type a controlle...

Страница 113: ...g can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server...

Страница 114: ...electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Re...

Страница 115: ...ion board 11 Install the primary PCI riser cage 12 Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16...

Страница 116: ...isconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the...

Страница 117: ...trollers 11 Install the riser cage 12 Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the...

Страница 118: ...power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Re...

Страница 119: ...n the riser 10 Install the M 2 drives 11 Install the following as needed Expansion boards Controllers 12 Install the primary PCI riser cage 13 Install the access panel 14 Install the server in the rac...

Страница 120: ...prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power d...

Страница 121: ...the access panel Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Power up the...

Страница 122: ...Secondary PCI riser options Secondary PCI riser options 122...

Страница 123: ...ewdriver Procedure 1 Power down the server Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the foll...

Страница 124: ...ge latch Use a T 15 Torx screwdriver to remove the riser cage screw 9 Install the full height PCIe x16 riser cage latch Use a T 15 Torx screwdriver to install the riser cage screw Installing a seconda...

Страница 125: ...GPU Controllers Controllers 12 Install the access panel Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power sour...

Страница 126: ...and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper groun...

Страница 127: ...panel 10 Install the server into the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Installing a secondary low profile PCIe slot r...

Страница 128: ...ts properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Di...

Страница 129: ...Full length Installing an expansion board in the secondary riser cage 129...

Страница 130: ...rnal cables to the expansion board 11 Install the access panel 12 Install the server in the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the...

Страница 131: ...surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installati...

Страница 132: ...t any required cables if applicable 12 If installing a GPU requiring greater than 75 W connect the power cable to the primary riser power connector 13 Install the access panel 14 Install the server in...

Страница 133: ...E Smart Storage Administrator Intelligent Provisioning Type a controllers Type a controllers install in the type a storage controller slot Type p controllers Type p controllers install in a PCIe expan...

Страница 134: ...CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data...

Страница 135: ...Installing a type a Smart Array storage controller option 135...

Страница 136: ...ess panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Installing a type a Smart Array storage contr...

Страница 137: ...ure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power...

Страница 138: ...Install the secondary PCI riser cage 9 Connect the cables 8SFF to type p controller cabling example 4LFF to a type p slot 2 controller cabling example Installing a type p storage controller option 13...

Страница 139: ...the access panel 11 Install the server in the rack 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server Installing a type p storage controller...

Страница 140: ...Processor and heatsink options Processor and heatsink options 140...

Страница 141: ...structions see the Hewlett Packard Enterprise Support Center website CAUTION THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts 3 Pow...

Страница 142: ...0 Torx screwdriver tighten the nuts NOTE Do not tighten the nuts more than 12 in lbs or 1 3Nm Overtightening could crack or damage the nuts The installation is complete Installing a processor heatsink...

Страница 143: ...heatsink always hold it along the top and bottom of the fins Holding it from the sides can damage the fins CAUTION THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or pro...

Страница 144: ...assembly over and place it on a work surface with the processor assembly facing up 8 Release the processor from the heatsink Be sure to unlatch all corners of the processor carrier The processor rema...

Страница 145: ...eatsink 11 Align the Pin 1 indicators on the processor and the heatsink and then install the processor assembly to the heatsink 12 Install the processor heatsink assembly a Identify the front of serve...

Страница 146: ...30 Torx screwdriver tighten the nuts NOTE Do not tighten the nuts more than 12 in lbs or 1 3Nm Overtightening could crack or damage the nuts The installation is complete Installing a high performance...

Страница 147: ...before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnec...

Страница 148: ...rough the front of the server 10 Install the SID module into the front panel Using a T 10 Torx screwdriver secure the module to the chassis with the screws from the kit 8 SFF Installing the Systems In...

Страница 149: ...4 LFF 11 Connect the cable Installing the Systems Insight Display power module 149...

Страница 150: ...the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the serv...

Страница 151: ...bles 9 Install the access panel 10 Slide the server into the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Installing an OCP 3 0 a...

Страница 152: ...trostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the...

Страница 153: ...12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server Power up the server Installing the serial cable option 153...

Страница 154: ...e server 3 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remove...

Страница 155: ...ty from a finger or other conductor might damage system boards or other static sensitive devices To prevent damage observe antistatic precautions CAUTION To prevent improper cooling and thermal damage...

Страница 156: ...9 Install the DSC 25 card into the PCIe slot 10 Install the PCIe riser cage into the server Installing the Pensando DSP DSC 25 SFP28 card 156...

Страница 157: ...the server 14 Connect each power cord to the power source 15 Power up the server 16 Admit the new card to the Pensando Policy and Services Manager PSM For more information see the PSM Enterprise Editi...

Страница 158: ...ption be sure you have the following The components included with the hardware option kit T 10 Torx screwdriver Procedure Installing drives onto the boot device 1 Remove the liner from the thermal int...

Страница 159: ...evice 13 Install any components that were removed to access the expansion slot 14 Install the access panel 15 Install the server in the rack 16 Connect each power cord to the server 17 Connect each po...

Страница 160: ...HPE Trusted Platform Module 2 0 Gen10 option HPE Trusted Platform Module 2 0 Gen10 option 160...

Страница 161: ...about operating system support see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs For more information about Microsoft Windows BitLocker Drive Encryption fe...

Страница 162: ...ewlett Packard Enterprise service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for servic...

Страница 163: ...Installing and enabling the HPE TPM 2 0 Gen10 option Installing and enabling the HPE TPM 2 0 Gen10 option 163...

Страница 164: ...Installing the Trusted Platform Module board Installing the Trusted Platform Module board 164...

Страница 165: ...aces allow the drives and the internal system components to cool before touching them 2 Update the system ROM Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Cen...

Страница 166: ...orientation might result in damage to the TPM or system board 2 Align the TPM board with the key on the connector and then install the TPM board To seat the board press the TPM board firmly into the...

Страница 167: ...4 Proceed to Preparing the server for operation Installing the TPM board and cover 167...

Страница 168: ...ss the TPM connector 2 Install the access panel 3 Do one of the following a Install the server in the rack if necessary b Install the server in the enclosure 4 Power up the server a Connect the power...

Страница 169: ...as TPM 2 0 when the server is powered on after installing it In UEFI Boot Mode the Trusted Platform Module can be configured to operate as TPM 2 0 default or TPM 1 2 In Legacy Boot Mode the Trusted P...

Страница 170: ...as pressed in the previous step do one of the following If in graphical mode click Yes If in text mode press the Y key 6 Press the ESC key to exit System Utilities 7 If changes were made and saved the...

Страница 171: ...isibility is set to Visible 5 Press the F10 key to save your selection 6 When prompted to save the change in System Utilities do one of the following If in graphical mode click Yes If in text mode pre...

Страница 172: ...s required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key pas...

Страница 173: ...Cabling Cabling 173...

Страница 174: ...cable Use the internal cable management features to properly route and secure the cables When routing cables be sure that the cables are not in a position where they can be pinched or crimped Avoid t...

Страница 175: ...emove cables that are no longer being used Retaining them inside the server can restrict airflow If you intend to use the removed cables later label and store them for future use Cabling guidelines 17...

Страница 176: ...Front I O cabling LFF Optical Disk Drive cabling SFF Optical Disk Drive cabling LFF front display port USB cabling Front I O cabling 176...

Страница 177: ...Front power SID USB cabling Front I O cabling 177...

Страница 178: ...Storage cabling Storage cabling 178...

Страница 179: ...F NVMe backplane Embedded NVMe port 1A Tri mode NVMe cables P20863 001 8SFF Tri mode backplane Type p SR controller NVMe port 1 P20864 001 8SFF Tri mode backplane Type p SR controller NVMe port 2 P208...

Страница 180: ...8SFF x1 Tri Mode U 3 backplane 2SFF NVMe backplane to type p Tri Mode controller 8SFF x1 Tri Mode U 3 backplane 2SFF NVMe backplane to type p Tri Mode controller 180...

Страница 181: ...8SFF x4 2SFF backplanes to type p controller 8SFF x4 2SFF backplanes to type p controller 181...

Страница 182: ...8SFF x4 2SFF backplanes to type a and type p controllers 8SFF x4 2SFF backplanes to type a and type p controllers 182...

Страница 183: ...2SFF x4 backplane to primary NVMe riser 2SFF x4 backplane to primary NVMe riser 183...

Страница 184: ...8SFF x1 Tri Mode U 3 backplane to type p controller on slot 2 8SFF x1 Tri Mode U 3 backplane to type p controller on slot 2 184...

Страница 185: ...8SFF SAS SATA backplane to system board and 2 port type a controller 8SFF SAS SATA backplane to system board and 2 port type a controller 185...

Страница 186: ...8SFF x4 backplane to 2 port type p controller 8SFF x4 backplane to 2 port type p controller 186...

Страница 187: ...8SFF x4 backplane direct attach 8SFF x4 backplane direct attach 187...

Страница 188: ...8SFF SAS SATA backplane to embedded SATA 8SFF SAS SATA backplane to embedded SATA 188...

Страница 189: ...LFF cables Option kit Cable part number Connects from Connects to LFF Internal Cable Kit P20808 001 4LFF SAS SATA Embedded SATA port 2 LFF cables 189...

Страница 190: ...4LFF backplane to controllers 4LFF to embedded SAS SATA 4LFF to type a controller 4LFF to type p controller 4LFF backplane to controllers 190...

Страница 191: ...4LFF backplane to controllers 191...

Страница 192: ...Software and configuration utilities Software and configuration utilities 192...

Страница 193: ...Active Health System Online and Offline HPE iLO 5 Online and Offline HPE Smart Storage Administrator Online and Offline iLO RESTful API Online and Offline Intelligent Provisioning Online and Offline...

Страница 194: ...For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Prod...

Страница 195: ...ded data AHSV provides Hewlett Packard Enterprise recommended repair actions based on experience and best practices AHSV provides the ability to Read server configuration information View Driver Firmw...

Страница 196: ...th monitoring of over 1600 system parameters Logging of all configuration changes Consolidated health and service alerts with precise time stamps Agentless monitoring that does not affect application...

Страница 197: ...ion that is collected Server model and serial number Processor model and speed Storage capacity and speed Memory capacity and speed Firmware BIOS and driver versions and settings The Active Health Sys...

Страница 198: ...to a support professional to help you resolve an issue When you download and send Active Health System data to Hewlett Packard Enterprise you agree to have the data used for analysis technical resolut...

Страница 199: ...ules iLO enables the monitoring and controlling of servers from remote locations iLO management is a powerful tool that provides multiple ways to configure update monitor and repair servers remotely F...

Страница 200: ...virtual media Connect URL based media for access by a group of servers Group power control Manage the power status of a group of servers Group power capping Set dynamic power caps for a group of serv...

Страница 201: ...PS operations GET PUT POST DELETE and PATCH to the iLO web server To learn more about the iLO RESTful API see the Hewlett Packard Enterprise website https www hpe com support restfulinterface docs For...

Страница 202: ...iLO RESTful API You can install the tool on your computer for remote use or install it locally on a server with a Windows or Linux Operating System The RESTful Interface Tool offers an interactive mo...

Страница 203: ...er updates by leveraging iLO advanced functionality iLO Amplifier Pack performs rapid server discovery and inventory for thousands of supported servers for the purpose of updating firmware and drivers...

Страница 204: ...rm The IML timestamps each event with one minute granularity You can view recorded events in the IML in several ways including the following From within HPE SIM From within the UEFI System Utilities F...

Страница 205: ...hese components are preloaded with a basic set of firmware and OS components that are installed along with Intelligent Provisioning IMPORTANT HPE ProLiant XL servers do not support operating system in...

Страница 206: ...management products enables secure support of modern workloads protecting your components from unauthorized access and unapproved use The range of embedded management and optional software and firmwa...

Страница 207: ...es how to apply these tools to build an automated server deployment process The STK provides a flexible way to create standard server configuration scripts These scripts are used to automate many of t...

Страница 208: ...Passing Interface leverages a scalable MPI library and takes advantage of the underlying server infrastructure by boosting performance of existing MPI applications on Hewlett Packard Enterprise HPC cl...

Страница 209: ...ontact for the deployment system management monitoring and reporting on the HPE cluster system For more information see the HPE Performance Cluster Manager documentation on the Hewlett Packard Enterpr...

Страница 210: ...aunching other preboot environments HPE servers with UEFI can provide Support for boot partitions larger than 2 2 TB Such configurations could previously only be used for boot drives when using RAID s...

Страница 211: ...must match the operating system installation If not changing the boot mode can impact the ability of the server to boot to the installed operating system Prerequisite When booting to UEFI Mode leave U...

Страница 212: ...e to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operatin...

Страница 213: ...et to Enabled Procedure 1 From the System Utilities screen select Embedded Applications Embedded UEFI Shell The Embedded UEFI Shell screen appears 2 Press any key to acknowledge that you are physicall...

Страница 214: ...ndalone bootable ISO image and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server in an offline environment obtain the latest version of HPE SSA throu...

Страница 215: ...online Accessing SSA in the offline environment Using one of multiple methods you can run SSA before launching the host operating system In offline mode users can configure or maintain detected and s...

Страница 216: ...ormance monitoring of Active Health System AHS and HPE iLO to optimize performance and predict and prevent problems Provides automatic collection and analysis of the sensor and telemetry data from AHS...

Страница 217: ...USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server USB support 217...

Страница 218: ...rnal USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through...

Страница 219: ...server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a back...

Страница 220: ...backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM versi...

Страница 221: ...Keeping the system current Keeping the system current 221...

Страница 222: ...tem ROM use one of the following methods The Firmware Update option in the System Utilities The fwupdate command in the Embedded UEFI Shell Service Pack for ProLiant SPP HPE online flash components Mo...

Страница 223: ...UT provides Smart Update system maintenance tools that systematically update HPE ProLiant HPE BladeSystem HPE Synergy and HPE Apollo servers and infrastructure SPP can be used in an online mode on a s...

Страница 224: ...dware firmware and software on nodes SUM deploys updates in the correct order and ensures that all dependencies are met before deploying an update Interdependency checking Automatic and step by step L...

Страница 225: ...d activating updates You can adjust the polling interval by issuing the appropriate command line option provided by SUT Performs inventory on target servers stages deployment deploys updates and then...

Страница 226: ...nch the System Utilities and select Embedded Applications Firmware Update 5 Select a device The Firmware Updates screen lists details about your selected device including the current firmware version...

Страница 227: ...for the USB key enter map r 6 Change to the file system that contains the System ROM Flash Binary component for your server Enter one of the fsx file systems available such as fs0 or fs1 and press En...

Страница 228: ...ting systems Additionally when used in conjunction with SUM this Smart Component allows the user to update firmware on remote servers from a central location This remote deployment capability eliminat...

Страница 229: ...date Solutions Download the latest Service Pack for ProLiant includes Smart Update Manager Create a custom SPP download Download Smart Update Manager for Linux Download specific drivers To locate the...

Страница 230: ...tware and firmware updates use one of the following sources Download the SPP from the Hewlett Packard Enterprise website https www hpe com servers spp download Download individual drivers firmware or...

Страница 231: ...Operating system version support For information about specific versions of a supported operating system refer to the operating system support matrix Operating system version support 231...

Страница 232: ...service level length of coverage and response time to fit your business needs For more information see the Hewlett Packard Enterprise website https www hpe com us en services operational html Utilize...

Страница 233: ...kard Enterprise sends notifications to subscribed customers on upcoming Hardware firmware and software changes Bulletins Patches Security alerts You can subscribe to proactive notifications on the Hew...

Страница 234: ...Troubleshooting Troubleshooting 234...

Страница 235: ...g systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that co...

Страница 236: ...oftware maintenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integr...

Страница 237: ...d or gas Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Procedure 1 Power down the server Power down t...

Страница 238: ...Removing and replacing the system battery 238...

Страница 239: ...Specifications For more information on cable power environmental compliance and general specifications see the HPE Compute Transceiver and Cable Hardware Matrix Specifications 239...

Страница 240: ...wed Maximum rate of change is 20 C per hour 36 F per hour The upper limit and rate of change might be limited by the type and number of options installed For certain approved hardware configurations t...

Страница 241: ...68 in Depth SFF 74 19 cm 29 21 in Depth LFF 77 31 cm 30 44 in Width 43 46 cm 17 11 in Weight SFF minimum 13 29kg 29 29 lb Weight SFF maximum 18 11 kg 39 92 lb Weight LFF minimum 15 09 kg 33 27 lb Weig...

Страница 242: ...Platinum Hot plug Low Halogen Power Supply HPE 800 W Flex Slot Titanium Hot plug Low Halogen Power Supply HPE 800 W Flex Slot Universal Hot plug Low Halogen Power Supply HPE 800 W Flex Slot 48 VDC Hot...

Страница 243: ...Maximum rated input power 557 W at 100 VAC 539 W at 200 VAC 537 W at 240 VDC for China only BTUs per hour 1902 at 100 VAC 1840 at 200 VAC 1832 at 240 VDC for China only Power supply output Rated stea...

Страница 244: ...hina only Maximum rated input power 899 W at 100 VAC 867 W at 200 VAC 864 W at 240 VDC for China only BTUs per hour 3067 at 100 VAC 2958 at 200 VAC 2949 at 240 VAC for China only Power supply output R...

Страница 245: ...AC 3 6 A at 240 VDC for China only Maximum rated input power 851 W at 200 VAC 848 W at 240 VAC 848 W at 240 VDC for China only BTUs per hour 2905 at 200 VAC 2893 at 240 VAC 2893 at 240 VDC for China o...

Страница 246: ...200 VAC 3 8 A at 230 VAC 2 3 A at 380 VDC Maximum rated input power 869 W at 200 VAC 865 W at 230 VAC 861 W at 277 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2...

Страница 247: ...er or equivalent isolation device The branch circuit overcurrent protection must be rated 27 A CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply cir...

Страница 248: ...ed input current 8 7 A at 200 VAC 7 5 A at 230 VAC Maximum rated input power 1734 W at 200 VAC 1727 W at 230 VAC BTUs per hour 5918 at 200 VAC 5891 at 230 VAC Power supply output Rated steady state po...

Страница 249: ...plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website https www hpe com info poweradvisor on...

Страница 250: ...f Connectivity Knowledge SPOCK Storage compatibility matrix https www hpe com storage spock Storage white papers and analyst reports https www hpe com storage whitepapers For additional websites see S...

Страница 251: ...Support and other resources Support and other resources 251...

Страница 252: ...ewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial num...

Страница 253: ...Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contract...

Страница 254: ...tes a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes a...

Страница 255: ...rvers and Options https www hpe com support ProLiantServers Warranties HPE Enterprise and Cloudline Servers https www hpe com support EnterpriseServers Warranties HPE Storage Products https www hpe co...

Страница 256: ...about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information rep...

Страница 257: ...p us improve the documentation use the Feedback button and icons located at the bottom of an opened document on the Hewlett Packard Enterprise Support Center portal https www hpe com support hpesc to...

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