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You may try to solve the following simple problems by yourself. If they cannot be solved, please
contact the after-sales department.
Failed operation
Check whether the appliance is connected to power or whether the
plug is in well contact
Check whether the voltage is too low
Check whether there is a power failure or partial circuits have
tripped
Odor
Odorous foods shall be tightly wrapped
Check whether there is any rotten food
Clean the inside of the refrigerator
Long-time operation of the
compressor
Long operation of the refrigerator is normal in summer when the
ambient temperature is high
It is not suggestible having too much food in the appliance at the
same time
Food shall get cool before being put into the appliance
The doors are opened too frequently
Light fails to get lit
Check whether the refrigerator is connected to power supply and
whether the illuminating light is damaged
Have the light replaced by a specialist
Doors cannot be properly closed
The door is stuck by food packages. Too much food is placed.
The refrigerator is tilted
Loud noise
Check whether the floor is level and whether the refrigerator is
placed stably
Check whether accessories are placed at proper locations
Door seal fails to be tight
Remove foreign matters on the door seal
Heat the door seal and then cool it for restoration (or blow it with
an electrical drier or use a hot towel for heating)
Water pan overflows
There is too much food in the chamber or food stored contains too
much water, resulting in heavy defrosting
The doors are not closed properly, resulting in frosting due to entry
of air and increased water due to defrosting
Hot housing
Heat dissipation of the built-in condenser via the housing, which is
normal
When housing becomes hot due to high ambient temperature,
storage of too much food or shutdown of the compressor is shut
down, provide sound ventilation to facilitate heat dissipation
Surface condensation
Condensation on the exterior surface and door seals of the
refrigerator is normal when the ambient humidity is too high. Just
wipe the condensate with a clean towel
Abnormal noise
Buzz: The compressor may produce buzzes during operation, and
the buzzes are loud particularly upon start or stop. This is normal.
Creak: Refrigerant flowing inside of the appliance may produce
creak, which is normal.
VIII. TROUBLESHOOTING
