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210228-01
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
SOLUTION
The lights turn off too late
in Dusk-to-Dawn setting.
The light fixture may be installed in a relatively
dark location.
Relocate the light fixture or use the 3 hour or 6
hour setting.
The lights stay on
continuously.
1. The motion sensor may be picking up a heat
source like an air vent, dryer vent, or brightly
painted, heat-reflective surface.
2. The light has been turned “ON” using the
app.
3. The light fixture is wired through a dimmer
or timer.
4. The light fixture is on the same circuit as a
motor, transformer, or fluorescent bulb.
1. Decrease the sensitivity setting or reposition
the motion sensor.
2. Use the app to set the light to “AUTO” or
“OFF” mode.
3. Do not use a dimmer or timer to control the
light fixture. Replace the dimmer or timer
with a standard on/off wall switch.
4. Install the light fixture on a circuit without
motors, transformers, or fluorescent bulbs.
The lights flash on and off.
1. Heat or light from the lamp head may be
turning the motion sensor on and off.
2. Heat is being reflected from other objects
and may be turning the motion sensor on
and off.
3. The “Full Brite Setting” is in “TEST” mode
and warming up.
4. A utility company has installed a Smart
Meter device close to the light fixture.
1. Reposition the lamp head away from the
motion sensor.
2. Decrease the sensitivity setting or reposition
the motion sensor.
3. While in TEST mode, the light only stays on
for 5 seconds. Set the “Full Brite Setting” in
the app to the 1, 5, or 20 minute setting.
4. The Smart Meter device can create an
interference with motion sensing lights.
Relocate the light fixture away from this type
of meter.
The lights flash once then
stay off in manual mode.
The motion sensor is detecting light from the
lamp head.
Reposition the lamp head to keep the area below
the motion sensor relatively dark.
