9
MAINTENANCE
• The cooking grid is made of cast iron and can rust. We recommend cleaning the cooking grid directly before you next use the barbecue.
This reduces the risk of rust formation. Rust can be treated with cooking oil.
• Stainless steel surfaces can be cleaned with commercial stainless steel cleaner.
• Close the lid and vent holes if you want to put the charcoal out during barbecuing. Do not use water.
• Always remove any traces of ash before the device is used to barbecue again.
• Clean the cooking grids with a barbecue brush with brass bristles (not steel bristles). Do not use any sharp objects or corrosive cleaning
agents.
• We recommend the use of an appropriate HEAT cover for additional protection to prolong the life of your device. Covers can be
obtained from your barbecue retailer.
• Do not place the cover on the device until it has completely cooled. Remove the cover after heavy rain to avoid moisture collecting on
the device.
WARRANTY CONDITIONS
1. Warranty
On purchasing this HEAT product from an authorised dealer, you have not only acquired the product but also a manufacturer warranty of up
to three years from DKB Household Switzerland AG (‘DKB’) subject to the following conditions.
This warranty shall solely apply to the rectification of defects that arise during proper use and are demonstrably attributable to material and/
or manufacturing defects.
2. Procedure
On receipt of the product, immediately check that it is fully functional and for any defects. If the product purchased has an unexpected
defect, please follow the procedure below (bring-in warranty):
• Please contact the dealer from whom you purchased the product within 30 days of discovering the defect with the product/
component, receipt, serial number and product number*
• Explain the situation by presenting the defective product/component or a photograph
• Once the dealer or DKB has inspected the defect, the free warranty shall enter into force pursuant to number 3 (subject to the
reservation that the transport and dispatch costs shall be borne by the private original purchaser).
3.
Scope of the warranty
The DKB manufacturer warranty is valid from the date of purchase for the private original purchaser. Warranty claims may only be made upon
presentation of the original sales receipt.
The warranty services shall be provided at DKB’s discretion by means of maintenance, the replacement of defective parts, the replacement of
the product or, if the operation of the appliance is not impaired, through a price reduction. There shall be no entitlement to rescind from the
sales agreement due to warranty claims. There shall be no entitlement to a replacement product during repairs.
The provision of warranty services shall neither extend nor re-start the warranty period. Replaced parts shall become the property of DKB. If
the product is replaced, the warranty period shall re-start.
The warranty periods are:
• 3 years on all stainless steel parts against corrosion or burning through
• 2 years on all other manufacturing/material defects
