QUESTIONS & ANSWERS
12
QUESTIONS
ANSWERS
Why does the Blower Fan
keep running after I have
turned off the rocker switch?
The Blower Fan will continue to run until the heat chamber
has cooled down. After a few minutes the fan will shut
off automatically. This ensures that the quartz infrared
heating elements are cooled properly helping to ensure
the longevity of your heater.
Can the heating elements be
replaced
Yes. Contact an authorized repair center. Generally, this is
the store where you purchased your heater.
My cord is getting very hot,
especially at the plug. Is that
normal?
No. Most likely the problem is that the connection from
the wall wiring to the outlet is faulty and is causing the
outlet and plug to overheat. Also, make sure there
are not too many appliances plugged into outlets on a
single circuit. If the problems persist consult a qualified
electrician.
The heater’s airflow seems to
have diminished?
Make sure the air inlet is not blocked and that the filter
is clean. Follow the Filter Maintenance procedure in the
Operation Instructions section.
Once I initially plug the unit
in and turn it on, how long
will it take to heat my room?
Generally, it takes about a half hour. Please remember that
with any type of heating process there are many variables;
size of the room, how well the room is insulated, how
many doors/windows, how much bare concrete (which
acts as a heat sink with any type of heating), the opening
and closing of an exterior door, etc… Therefore, heating
performance will vary in every environment.
Can I use the heater to heat
multiple rooms at the same
time?
Yes. Keep in mind the heating will vary based on how open
your floor plan is and the sizes of the rooms involved. Our
suggestion, give it a try and see what works best for you.
My Heater never seems to
reach the set temperature, it
just keeps running.
There are several possible causes. Make sure the filter(s)
are clean. If the room is drafty or poorly insulated the
thermostat sensor may be taking an inaccurate reading.
Make sure to keep doors closed so that the heater can
heat the room. Also, ensure that the heater is plugged into
an interior wall and is not below a window. Often, when a
heater is below a window the cool air from the window is
causing an inaccurate temperature reading.
QUESTIONS & ANSWERS
13
QUESTIONS
ANSWERS
Why does the Blower Fan
keep running after I have
turned off the rocker switch?
The Blower Fan will continue to run until the heat chamber
has cooled down. After a few minutes the fan will shut
off automatically. This ensures that the quartz infrared
heating elements are cooled properly helping to ensure
the longevity of your heater.
Can the heating elements be
replaced
Yes. Contact an authorized repair center. Generally, this is
the store where you purchased your heater.
My cord is getting very hot,
especially at the plug. Is that
normal?
No. Most likely the problem is that the connection from
the wall wiring to the outlet is faulty and is causing the
outlet and plug to overheat. Also, make sure there
are not too many appliances plugged into outlets on a
single circuit. If the problems persist consult a qualified
electrician.
The heater’s airflow seems to
have diminished?
Make sure the air inlet is not blocked and that the filter
is clean. Follow the Filter Maintenance procedure in the
Operation Instructions section.
Once I initially plug the unit
in and turn it on, how long
will it take to heat my room?
Generally, it takes about a half hour. Please remember that
with any type of heating process there are many variables;
size of the room, how well the room is insulated, how
many doors/windows, how much bare concrete (which
acts as a heat sink with any type of heating), the opening
and closing of an exterior door, etc… Therefore, heating
performance will vary in every environment.
Can I use the heater to heat
multiple rooms at the same
time?
Yes. Keep in mind the heating will vary based on how open
your floor plan is and the sizes of the rooms involved. Our
suggestion, give it a try and see what works best for you.
My Heater never seems to
reach the set temperature, it
just keeps running.
There are several possible causes. Make sure the filter(s)
are clean. If the room is drafty or poorly insulated the
thermostat sensor may be taking an inaccurate reading.
Make sure to keep doors closed so that the heater can
heat the room. Also, ensure that the heater is plugged into
an interior wall and is not below a window. Often, when a
heater is below a window the cool air from the window is
causing an inaccurate temperature reading.
