Form No. HDMCEM-1010
11
INTERNATIONAL LIMITED WARRANTy
1. PRODUCT WARRANTy
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period of
one (1) year from the date of purchase when installed and
maintained in accordance with Hatco’s written instructions or
18 months from the date of shipment from Hatco. Buyer must
establish the Product’s purchase date by means satisfactory to
Hatco in its sole discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) Two (2) year Parts Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Built-In Heated Well Elements — HWB and HWBI Series
(metal sheathed)
b) One (1) year Parts PLUS Four (4) years Parts
Warranty on pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) Ten (10) year Parts Warranty:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN
LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated incandescent light
bulbs, fluorescent lights, heat lamp bulbs, coated halogen light
bulbs, halogen heat lamp bulbs, glass components, and fuses;
Product failure in booster tank, fin tube heat exchanger, or other
water heating equipment caused by liming, sediment buildup,
chemical attack, or freezing; or Product misuse, tampering or
misapplication, improper installation, or application of improper
voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will be
limited solely to replacement of part or Product using, at Hatco’s
option, new or refurbished parts or Product by Hatco or a Hatco-
authorized service agency with respect to any claim made
within the applicable warranty period referred to above. Hatco
reserves the right to accept or reject any such claim in whole or
in part. In the context of this Limited Warranty, “refurbished”
means a part or Product that has been returned to its original
specifications by Hatco or a Hatco-authorized service agency.
Hatco will not accept the return of any Product without prior
written approval from Hatco, and all such approved returns shall
be made at Buyer’s sole expense. HATCO WILL NOT BE
LIABLE,
UNDER
ANY
CIRCUMSTANCES,
FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.
SERVICE INFORMATION
The warranty on Hatco DRAWER
MAX™
Drawer Warmers is
for one year from date of purchase or eighteen months from
date of shipping from Hatco, whichever occurs first.
If you experience a problem with a Drawer Warmer during the
warranty period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency:
• access our website at
www.hatcocorp.com
, select the
Resources
pull-down menu, and click on “Find Service
Agent/Distributor”
• call Hatco Service at 414-671-6350
• e-mail Hatco Service at [email protected]
