Form No. CWBM-1120
13
English
Symptom
Probable Cause
Corrective Action
Well too cold.
Setpoint temperature set too low.
Adjust the setpoint temperature to a higher setting. Refer to
the “Changing the Setpoint Temperature” procedure in the
OPERATION section.
Digital temperature controller not working
properly.
Contact Authorized Service Agent or Hatco for assistance.
Well not cold enough.
Food product not pre-chilled before loading
in well.
Load well with pre-chilled food product only.
Unit not filled with food pans/one or more open
pan positions.
Fill the refrigerated well with food pans. The well will chill
to the setpoint temperature more quickly and hold more
efficiently when filled with pans.
Setpoint temperature set too high.
Adjust the setpoint temperature to a lower setting. Refer to
the “Changing the Setpoint Temperature” procedure in the
OPERATION section.
Condenser coil and/or ventilation panels are
plugged with dirt/dust.
Clean the condenser coil and ventilation panels. Refer to
the “Monthly Cleaning” procedure in the MAINTENANCE
section.
Too much frost built up inside of well.
Turn off, defrost, and clean the unit. Activate an auto-defrost
cycle, if necessary (refer to the “Setting the Auto-Defrost Cycle”
procedure in the OPERATION section).
Digital temperature controller not working
properly.
Contact Authorized Service Agent or Hatco for assistance.
Refrigerant low/leaking or other internal
condensing unit malfunction.
Unit makes excessive noise and
vibration when turned on.
Internal components have not been adequately
warmed before operation.
Turn off unit immediately. Unit should be stored in a warm
environment of 65°F (18°C) for at least 10 hours.
Controller display flashes “OFF”
and unit is not working.
The unit is in Standby mode.
Press and hold the
key for three seconds. The display
will no longer flash “OFF”.
Controller display flashes “df”
and unit is not working.
The unit is in Defrost mode.
Press and hold the
key for three seconds. The display
will no longer flash “df”.
Unit plugged in, but not working. Unit turned off.
Turn on unit.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Digital temperature controller not working
properly.
Contact Authorized Service Agent or Hatco for assistance.
Condensing unit overheated.
Internal condensing unit malfunction.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch and
disconnect unit from power source before performing any
cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
