Page EN-17
Service
Service
Advice, complaints and
orders
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during trans-
port,
– you have questions about your applian-
ce,
– a malfunction cannot be rectified using
the troubleshooting table,
– you would like to order further acces-
sories.
You can find the contact details of your pro-
duct advisor online on the service pages
of your mail order company. The various
sections of product advice are listed here.
Please have your appliance invoice ready.
For more information, visit www.hanseatic.
de
In order for us to help you quickly, please tell us:
Name of appliance
Colour
Model
Order number
hanseatic Coffee machine
white
HCM125900WD
25527702
Repairs and spare parts
You can prevent waste by having your de-
fective appliances repaired. Please contact
our Customer Service department.
Please have your appliance invoice ready
(date of purchase and item no.).
Spare parts are available for a minimum pe-
riod of seven years after the final version of
the model has been placed on the market.
Door seals are available for a period of ten
years.
Customers in Germany
Place an order at
https://reparaturauftrag.operatec.eu
by E-mail: [email protected]
Phone +49 (0) 40 36 03 31 50
Please note!
You are responsible for the condition of the appliance and its proper use in the household.
If you call out for customer service due to an operating error, you will incur charges, even during
the guarantee/warranty period.
Damage resulting from non-compliance with this manual unfortunately cannot be recognised.
Customers in Austria
Please contact your mail order company’s customer service centre or product advice centre.
