9 HAMPTONBAY.COM/HUBSPACE
Please contact 1-877-592-5233 for further assistance.
Troubleshooting (continued)
Problem
Possible Cause
Solution
Having difficulties connecting to
the Hubspace app (continued).
I lost my QR code. How do I add a device?
□
Make sure the device is connected to power.
□
In the Hubspace app, tap +, then Add Device.
□
On the Scan Device screen, tap the Search button in
the lower right corner.
□
Follow the instructions on-screen.
A device is on another account. How do I
transfer it?
Scan the QR code and it will transfer to your account.
My device is offline for long periods of
time.
Make sure your Wi-Fi signal strength is sufficient. You
may need to move your router, use mesh Wi-Fi, or Wi-Fi
extenders.
The device is on and I scanned the QR
code, but the app cannot connect to it.
Turn off Bluetooth on your phone and turn it back on.
Then, scan the QR code. If the problem persists, turn
your phone off and on, then try again.
Can I scan the same QR code to add
multiple products?
No. Each product has a unique QR code.
One or more LED ‘bulbs’ are not
working.
The LED ‘bulb’ is loosely fitted in the
socket.
Insure that the LED ‘bulb’ is properly installed in the
socket. See Installation instructions.
The LED ‘bulb’ is damaged.
Discontinue use of the string light. Call the Customer
Care Service Team at 1-877-592-5233.
