8
Care and Cleaning
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Do not use any cleaners with chemicals, solvents, or harsh abrasives. Use only a dry, soft cloth to dust or wipe carefully.
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To clean the fixture, disconnect the power by turning off the circuit breaker or by removing the fuse at the fuse box, and use a dry or
slightly dampened, clean cloth to wipe the exterior surface of the fixture.
□
Periodically inspect wire and sockets for degradation due to weather, UV light or other damage.
□
Check bulbs regularly for loose, broken, or unlit bulbs.
□
To re-lamp the light string (gaining access to the LED element inside), unscrew existing lamps by lightly holding the socket in one hand
and twisting the ‘bulb’ counterclockwise. Bulbs may be tight in the sockets. This is normal to prevent moisture from getting into the
socket.
Troubleshooting
Problem
Possible Cause
Solution
The entire string light will not turn
ON.
Power to the string light set is OFF.
Ensure the power source is active, and the AC plug is
properly connected.
There is damage to the controller or its
electrical connection.
Discontinue use of the string light. Call the Customer
Care Service Team at 1-877-592-5233.
The string is not properly connected to the
controller.
Ensure that the connection between the string and the
controller is tight and secure. Press the connections
together, and thread the connector cap of the string
light clockwise onto the controller connection.
The circuit breaker trips when the
light is turned ON.
The power wire is grounded out, or there
is another electrical fault at the AC plug.
Discontinue use of the string light. Check the wire
connections. Contact a qualified electrician or call the
Customer Care Service Team at 1-877-592-5233.
Having difficulties connecting to
the Hubspace app.
My Hubspace device is not connecting to
Wi-Fi.
Make sure your device is connected to a power source.
Your Internet connection or Wi-Fi network may be
down.
My device cannot find any Wi-Fi networks. Make sure you have a 2.4GHz capable Wi-Fi network
within range of the device you are trying to add.
My device is in a location that does not
have Wi-Fi. Can I still use it with the
Hubspace app?
Yes. Use the app on a phone with an Internet
connection like LTE. The phone must be within
Bluetooth range of your Hubspace device and have
Bluetooth enabled.
I cannot find the QR code.
Look on the underside of the controller, opposite the
button and indicator light.
The QR code has become damaged. How
do I add the device?
Under the QR code are numbers. You can enter those
manually instead of scanning the code.
