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Hakki Pilke XL - Conveyor
Translated
version 4-2021
3.
Guarantee terms
“Guarantee terms come into force when you register your customership in the extranet service.”
The guarantee is valid for the original buyer for 12 months, starting from the date of purchase, but for no
more than 1,000 operating hours.
Always contact the machine’s seller before undertaking any procedures in matters concerning the
guarantee.
A guarantee claim must be issued to the seller in writing
immediately
upon the discovery of a defect. If the
defect concerns a damaged part or component, please send a photograph of the damaged part or
component to the seller, if possible, so the fault can be identified. When submitting a guarantee claim, the
buyer must always include the type and serial number of the machine in the claim and present a receipt
that includes the date of purchase. Guarantee claims must be submitted to an authorised retailer.
The guarantee covers
•
Parts damaged in normal use due to faults in the material or manufacturing.
•
Reasonable repair expenses in accordance with the agreement between the seller or buyer and
the manufacturer. Faulty parts will be replaced with new ones. A faulty part or parts replaced due
to a material fault must be returned to the manufacturer via the retailer.
The guarantee does not cover
•
Damage caused by normal wear and tear (such as saw blades and belts), improper use or failure to
observe the instruction manual.
•
Damage caused by negligence of maintenance or storage procedures detailed in the instruction
manual.
•
Damage occurred in transport.
•
Cutting blades, V-belts and oil, as well as normal adjustment, care, maintenance or cleaning
procedures.
•
Defects in a machine to which the buyer has performed or commissioned structural or functional
changes, to the degree that the machine can no longer be considered equivalent to the original
machine.
•
Other potential costs or financial obligations resulting from the procedures mentioned
•
above.
•
Indirect costs.
•
Travel costs resulting from guarantee repairs.
•
The guarantee for parts replaced during the guarantee period of the machine expires at the same
time as the machine’s guarantee.
•
The guarantee is void if the ownership of the machine is transferred to a third party during the
guarantee period.
•
The guarantee is void if any of the machine’s seals have been broken.
If a fault or defect reported by the customer is found not to be covered by the guarantee, the manufacturer
has the right to charge the customer for the identification and possible repair of the fault or defect in
accordance with the manufacturer's current price list.
This guarantee certificate indicates our responsibilities and obligations in full and excludes all other
responsibilities.
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